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Customer Relations Assistant Jobs in Virginia (NOW HIRING)

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Customer Relations Assistant information

See Virginia salary details

$16.9K

$43.4K

$56K

How much do customer relations assistant jobs pay per year?

As of Aug 11, 2026, the average yearly pay for customer relations assistant in Virginia is $43,437.00, according to ZipRecruiter salary data. Most workers in this role earn between $30,700.00 and $44,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer relations assistant, and why are they important?

To thrive as a Customer Relations Assistant, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, office suites, and call center systems is typically required. Patience, problem-solving abilities, and a positive attitude help you stand out in this role. These skills are crucial for ensuring customer satisfaction, efficiently resolving issues, and building lasting client relationships.

What does a customer relations assistant do?

A customer relations assistant helps manage customer interactions by addressing inquiries, resolving complaints, and providing information about products or services. They often use communication tools like phone, email, or chat and require good interpersonal skills to ensure customer satisfaction and loyalty.

What are some typical challenges faced by customer relations assistants, and how are they supported in overcoming them?

Customer Relations Assistants often encounter challenges such as handling difficult customer inquiries, managing high volumes of requests, and ensuring quick resolution of complaints. To help address these, most organizations provide thorough training, clear escalation procedures, and access to support from supervisors or senior team members. Additionally, teamwork is emphasized, with regular briefings and collaboration among colleagues to share best practices and resolve complex cases efficiently. This supportive environment helps assistants maintain high service standards and develop valuable problem-solving skills.

What is the difference between Customer Relations Assistant vs Customer Service Representative?

AspectCustomer Relations AssistantCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer customer service or communication certificationsHigh school diploma; often requires customer service training or certifications
Work EnvironmentOffice settings, retail, or call centers; focus on building customer relationshipsCall centers, retail, or online support; direct customer interaction
Employer & Industry UsageRetail, hospitality, healthcare, and service industriesTelecommunications, retail, banking, and service sectors
Common Search & ComparisonCustomer Relations Assistant vs Customer Service Representative

While both roles involve customer interaction, a Customer Relations Assistant focuses on maintaining and enhancing customer relationships, often with a proactive approach. A Customer Service Representative primarily handles inquiries, complaints, and support requests. The roles overlap in communication skills and work environments, but the Customer Relations Assistant emphasizes relationship-building and customer retention strategies.

What are the most commonly searched types of Customer Relations jobs in Virginia? The most popular types of Customer Relations jobs in Virginia are:
What cities in Virginia are hiring for Customer Relations Assistant jobs? Cities in Virginia with the most Customer Relations Assistant job openings:
Customer Relations Assistant jobs near you
Infographic showing various Customer Relations Assistant job openings in Virginia as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $43,437 per year, or $20.9 per hour.

Cashier / Customer Relations Specialist

Golden Corral

Manassas, VA • On-site

$13 - $16/hr

Full-time

Re-posted 23 days ago

Job description

INTERVIEWS MONDAY TO SATURDAY ANYTIME BETWEEN 2PM TO 4 PM - no appointment needed!
Our franchise organization, BOTH Inc Golden Corral, is currently seeking energetic, friendly CASHIERS and Front Line Personnel to join our team!
  • Part-time and full-time positions
  • AM and PM shifts
  • Flexible shifts
  • FREE all you can eat buffet meal every shift
  • Performance raises
  • Advancement opportunities
  • No experience - no problem - we will train

Entering and leaving Golden Corral are two of the most critical moments in the guest's experience because lasting impressions are formed during these moments. The Cashier / Host / Curbside Assistant / Front Line Person interactions with our guests and these impressions ultimately dictate whether the guest will return.
Guest Service:
  • Greets guests as they enter the restaurant and offers a sincere, personal invitation to return as the guests leave.
  • Offers assistance to guests who may need help, including seating guests at peak times.
  • Processes internet and phone food orders for curbside pickup.
  • Processes To-Go orders for guests who come into select their own food from the buffet.
  • Friendly and courteous on the phone.
  • Handles payments accurately.
  • Knows and follows position responsibilities as they relate to just-in-time delivery.
  • Knows what is on buffet for the day and has a full knowledge of menu and prices.

Cleanliness:
  • Maintains organization and cleanliness at the vestibule, host/cashier station and surrounding areas.
  • May help ensure the buffet is set up properly and labels are correct. Cleans all buffets and surrounding areas.
  • Assists the Buffet Attendant when necessary.
  • Follows local health department laws.
  • Performs duty roster and ensures cleanliness, service, and quality standards are met.

Operational Excellence:
  • Informs the Manager when the money in the drawer needs to be taken to the safe to reduce the risk of robbery.
  • Ensures drawer balances with daily paperwork.

Position requires standing and walking 3 to 4 hours without a rest break. Regular, moderate (1-35 lbs.) lifting and carrying; bending and reaching is required. Work environment requires the use of tools such as cash register, drink dispenser and glasses and a forceful grip is required for the use of these tools. Work setting is within the restaurant.
Thank you for your interest in Golden Corral. Upon completion of your online application, you may be directed to complete an additional online questionnaire that is specific to the position in which you are applying.
The job opening listed on this page has been posted by an independent franchisee of Golden Corral Corporation. Golden Corral Corporation does not hire or employ any individuals at this franchise location. The franchisee will make all decisions with respect to applications for the position listed on this page. The name of the franchisee appears in this job posting. All questions concerning this job opportunity should be directed to the franchisee.
Compensation: $13.00 - $16.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchisee, and not to Golden Corral Corporate.

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