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Customer Relations Assistant Jobs in Virginia (NOW HIRING)

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All JobsCustomer Relations JobsCustomer Relations Assistant JobsCustomer Relations Assistant Jobs in Virginia

Customer Relations Assistant information

See Virginia salary details

$16.9K

$43.4K

$56K

How much do customer relations assistant jobs pay per year?

As of Aug 11, 2026, the average yearly pay for customer relations assistant in Virginia is $43,437.00, according to ZipRecruiter salary data. Most workers in this role earn between $30,700.00 and $44,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer relations assistant, and why are they important?

To thrive as a Customer Relations Assistant, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, office suites, and call center systems is typically required. Patience, problem-solving abilities, and a positive attitude help you stand out in this role. These skills are crucial for ensuring customer satisfaction, efficiently resolving issues, and building lasting client relationships.

What does a customer relations assistant do?

A customer relations assistant helps manage customer interactions by addressing inquiries, resolving complaints, and providing information about products or services. They often use communication tools like phone, email, or chat and require good interpersonal skills to ensure customer satisfaction and loyalty.

What are some typical challenges faced by customer relations assistants, and how are they supported in overcoming them?

Customer Relations Assistants often encounter challenges such as handling difficult customer inquiries, managing high volumes of requests, and ensuring quick resolution of complaints. To help address these, most organizations provide thorough training, clear escalation procedures, and access to support from supervisors or senior team members. Additionally, teamwork is emphasized, with regular briefings and collaboration among colleagues to share best practices and resolve complex cases efficiently. This supportive environment helps assistants maintain high service standards and develop valuable problem-solving skills.

What is the difference between Customer Relations Assistant vs Customer Service Representative?

AspectCustomer Relations AssistantCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer customer service or communication certificationsHigh school diploma; often requires customer service training or certifications
Work EnvironmentOffice settings, retail, or call centers; focus on building customer relationshipsCall centers, retail, or online support; direct customer interaction
Employer & Industry UsageRetail, hospitality, healthcare, and service industriesTelecommunications, retail, banking, and service sectors
Common Search & ComparisonCustomer Relations Assistant vs Customer Service Representative

While both roles involve customer interaction, a Customer Relations Assistant focuses on maintaining and enhancing customer relationships, often with a proactive approach. A Customer Service Representative primarily handles inquiries, complaints, and support requests. The roles overlap in communication skills and work environments, but the Customer Relations Assistant emphasizes relationship-building and customer retention strategies.

What are the most commonly searched types of Customer Relations jobs in Virginia? The most popular types of Customer Relations jobs in Virginia are:
What cities in Virginia are hiring for Customer Relations Assistant jobs? Cities in Virginia with the most Customer Relations Assistant job openings:
Customer Relations Assistant jobs near you
Infographic showing various Customer Relations Assistant job openings in Virginia as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $43,437 per year, or $20.9 per hour.

Employer Relations Student Event Assistant (Student Wage)

The University of Virginia

Charlottesville, VA • On-site

$16.50 - $16.75/hr

Part-time

Re-posted 2 days ago

University Of Virginia rating

7.9

Company rating: 7.9 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

208th of 617 rated colleges and universities

Job description

Department Overview

The UVA Career Center partners with employers, students, faculty, and alumni to support career exploration, experiential learning, and employment opportunities for UVA students.
The Employer Relations team builds andmaintainsrelationships with organizations recruiting at UVA while coordinating career fairs, networking events, information sessions, interviews, and other employer engagement opportunities throughout the academic year.

Position Overview

The Employer Relations Student Event Assistant playsan important rolein supporting employer engagement efforts across Grounds. Event Assistants help create a welcoming, professional, and organized experience for employers visiting UVA while ensuring students have access to high-quality recruiting and networking opportunities.
This position provides hands-on experience in event operations, customer service, professional communication, problem solving, and employer relations.

Essential Functionsand Responsibilities

  • Welcome employers and serve as an on-site point of contact during recruiting events.

  • Assistemployers with eventlogisticsand navigation across Grounds.

  • Assistwith event setup and breakdown, including signage, materials, registration tables, and room preparation.

  • Monitor event spaces to ensure activities run smoothly and on schedule.

  • Support information sessions, networking events, workshops, coffee chats, interviews, and career fairs.

  • Assistwith event technology and troubleshoot minor issues.

  • Collect employer attendance and contact information.

  • Complete event reports, attendance tracking, and post-event documentation.

  • SupportadditionalEmployer Relations projects as assigned.

Qualifications & Expectations

RequiredQualifications:

  • Current UVA undergraduate or graduate student

  • Strong interpersonal and communication skills

  • Dependable and punctual

  • Ability to work independently and as part of a team

  • Willingness to work evening hours

Preferred Qualifications:

  • Federal Work Study eligibility preferred

  • Customer service experience

  • Event support or hospitality experience

  • Familiarity with Microsoft Office and Google Workspace

Professional Expectations:

  • Arrive on time and prepared for scheduled shifts

  • Maintain a professional appearance and demeanor

  • Communicate proactively with supervisors

  • Demonstrate flexibility and adaptability during events

Student Learning Outcomes

Students who successfully complete this role may:

  • Develop professional communication skills through direct interaction with employers and university stakeholders.

  • Gain experience coordinating and supporting large-scale events.

  • Strengthen problem-solving and decision-making abilities in real-time environments.

  • Build confidence navigating professional settings.

  • Learn how employers recruit and engage with college talent.

  • Gain exposure to higher education administration and employer relations operations.

Career Readiness Competencies

Career & Self-Development, Communication, Critical Thinking, Equity & Inclusion, Leadership, Professionalism, Teamwork, and Technology.

Training & Professional Development

Student employees will receive position-specific onboarding and training, ongoing coaching and mentorship, exposure to employer recruiting strategies, and regular feedback to support professional growth.

Additional Requirements

  • Availability during key recruiting periods is strongly preferred.

  • Ability to lift and carry event materials up to 25 pounds occasionally.

  • Ability to stand and move throughout event spaces for extendedperiods when necessary.

Application Process

Required Application Materials:

  • Resume

  • Brief statement of interest or cover letter

Selected candidates willparticipatein an interview with members of the Employer Relations team.

Contact Information

Primary Contact: Brittany Burton, Assistant Director, Employer Relations
Email:xuv8bu@virginia.edu

Pay Range: $16.50-$16.75

MINIMUM REQUIREMENTS
Education: Current undergrad UVA student
Experience: None
Licensure: None
PHYSICAL DEMANDS
This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA's commitment to non-discrimination and equal opportunity employment.

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About University of Virginia

Sourced by ZipRecruiter

The University of Virginia is distinctive among institutions of higher education. Founded by Thomas Jefferson in 1819, the University sustains the ideal of developing, through education, leaders who are well-prepared to shape the future of the nation.

Industry

Colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Charlottesville, VA, US

Year founded

1819

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