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Customer Relations Manager Jobs in Virginia (NOW HIRING)

Bechtel

Labor Relations Manager

Reston, VA · On-site

$159K - $231K/yr

Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all ... Demonstrated experience negotiating and administering labor agreements and managing labor relations ...

Suburban Propane

Customer Relations Specialist

Roanoke, VA · On-site

$15.10 - $18.90/hr

As a Customer Relations Specialist, you will serve as a main point of contact for our customers by ... manage customer account data which includes setting up new accounts and maintaining related data ...

Suburban Propane

Customer Relations Specialist

Roanoke, VA · On-site

$15.10 - $18.90/hr

As a Customer Relations Specialist, you will serve as a main point of contact for our customers by ... manage customer account data which includes setting up new accounts and maintaining related data ...

Suburban Propane

Customer Relations Specialist

Roanoke, VA · On-site

$15.10 - $18.90/hr

As a Customer Relations Specialist, you will serve as a main point of contact for our customers by ... manage customer account data which includes setting up new accounts and maintaining related data ...

Suburban Propane

Customer Relations Specialist

Roanoke, VA · On-site

$15.10 - $18.90/hr

As a Customer Relations Specialist, you will serve as a main point of contact for our customers by ... manage customer account data which includes setting up new accounts and maintaining related data ...

Carmax

SR Coordinator, Customer Relations

Richmond, VA · On-site

$18.10 - $27.90/hr

In this role, you'll manage escalated customer concerns, including high-risk and executive-level cases, while partnering with cross-functional teams such as Legal, Public Relations, Risk, and ...

Carmax

SR Coordinator, Customer Relations

Richmond, VA · On-site

$18.10 - $27.90/hr

In this role, you'll manage escalated customer concerns, including high-risk and executive-level cases, while partnering with cross-functional teams such as Legal, Public Relations, Risk, and ...

Carmax

Analyst, Customer Relations

Richmond, VA · On-site

$47K - $71K/yr

Position Overview As an Analyst, Customer Relations, you will be the ultimate advocate for CarMax ... Conduct thorough research and collaborate with Field Management to recommend effective solutions ...

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All JobsCustomer Relations JobsCustomer Relations Manager JobsCustomer Relations Manager Jobs in Virginia

Customer Relations Manager information

See Virginia salary details

$12

$26

$50

How much do customer relations manager jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for customer relations manager in Virginia is $26.52, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $30.96 per hour, depending on experience, location, and employer.

What is the difference between Customer Relations Manager vs Customer Service Supervisor?

AspectCustomer Relations ManagerCustomer Service Supervisor
ResponsibilitiesDeveloping customer relationship strategies, managing key accounts, improving customer satisfactionOverseeing daily customer service operations, supervising support staff, resolving customer issues
Required SkillsCommunication, relationship management, strategic planningLeadership, problem-solving, customer support skills
Work EnvironmentOffice-based, client meetings, strategic planning sessionsCall centers, retail stores, customer support centers
Common CertificationsCustomer Service Certification, CRM certificationsCustomer Service Certification, Supervisory certifications

The Customer Relations Manager focuses on building long-term customer relationships and strategic planning, often working in office settings. In contrast, the Customer Service Supervisor manages daily support operations and supervises staff. Both roles require strong communication skills and customer service experience, but their scope and focus differ significantly.

How does a customer relations manager typically collaborate with other departments to enhance the customer experience?

Customer Relations Managers frequently work cross-functionally, coordinating with departments such as sales, marketing, product development, and technical support to ensure a seamless customer journey. They relay customer feedback to relevant teams, help resolve complex issues, and contribute to shaping policies or products that directly impact customer satisfaction. This collaboration not only helps in addressing customer concerns efficiently but also enables proactive improvements, fostering a more customer-centric organizational culture.

Is remote customer relations manager a stressful job?

A remote customer relations manager role involves managing customer interactions and resolving issues, which can be stressful during high call volumes or difficult situations. However, the level of stress varies depending on workload, company support, and individual coping skills, with some roles offering flexible schedules and tools to help manage stress. Overall, it can be demanding but manageable with proper time management and communication skills.

What is a customer relations manager?

A customer relations manager is responsible for maintaining positive relationships with clients, addressing their needs, and ensuring customer satisfaction. They often handle communication, resolve issues, and work to improve customer loyalty, using skills in communication, problem-solving, and CRM tools. This role typically requires strong interpersonal skills and may involve managing a team or coordinating with other departments.

What does a customer relations manager do?

A Customer Relations Manager is responsible for building and maintaining strong relationships between a company and its customers. Their main duties include addressing customer concerns, resolving complaints, and ensuring a high level of customer satisfaction. They also analyze customer feedback to improve products and services, and often work closely with sales, marketing, and support teams. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a customer relations manager, and why are they important?

To thrive as a Customer Relations Manager, you need strong interpersonal skills, a background in business or communications, and experience in customer service or account management. Familiarity with CRM software, data analysis tools, and sometimes relevant certifications like Certified Customer Service Manager (CCSM) are commonly required. Exceptional problem-solving, active listening, and conflict resolution skills help build trust and foster positive client relationships. These abilities are vital for maintaining customer satisfaction, loyalty, and driving business growth in a competitive marketplace.
What are the most commonly searched types of Customer Relations jobs in Virginia? The most popular types of Customer Relations jobs in Virginia are:
What cities in Virginia are hiring for Customer Relations Manager jobs? Cities in Virginia with the most Customer Relations Manager job openings:
Customer Relations Manager jobs near you
Infographic showing various Customer Relations Manager job openings in Virginia as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $55,171 per year, or $26.5 per hour.

Customer Relations Coordinator

Colonial Plumbing, Heating & Air

Colonial Heights, VA • On-site

$15 - $20/hr

Full-time

Medical, Life, PTO

Posted 21 days ago

Job description

Are you passionate about making a positive impact on people's lives? Do you excel at building connections and ensuring client satisfaction? Step into an exciting new role at Colonial Plumbing, Heating & Air! We're searching for a dedicated full-time Customer Relations Coordinator in Colonial Heights, VA. This is your chance to join a team that's truly revolutionizing service in our community.You can expect to earn $15-$20 per hour, based on experience and knowledge of the trades. But that's just the start of what we offer!We've cultivated a culture that genuinely cares for its team members, and that's reflected in our robust benefits package:Health benefitsSix paid holidays per yearGenerous PTO after 90 daysDental and AFLAC options (pre-tax)AD&D and term life insuranceA 401(k)WHAT YOUR DAY IS LIKEAs a Customer Relations Coordinator, you are the main contact for families and businesses, handling calls and inquiries with professionalism and a welcoming attitude. Your responsibilities include managing appointments, resolving client issues, and upholding our commitment to "Service that's Revolutionary." You maintain accurate records in our CRM, assist with billing, follow up on warranties, and check service satisfaction. You also promote Colonial's services and preventative maintenance programs, reflecting our core values: Integrity, Flexibility, Mindfulness, Excellence, Innovation, and Enjoyment, while supporting various administrative tasks as needed.WHO ARE WE?Colonial Plumbing Heating Air is a comprehensive plumbing, heating, and cooling service provider committed to meeting the needs of both residential and commercial clients. Whether it's routine furnace and AC maintenance or extensive projects like whole-home repiping and water heater installations, we are dedicated to delivering customized solutions that cater to each customer's individual situation. We take pride in knowing our customers personally and prioritizing their best interests.We recognize that our employees are the cornerstone of our success, which is why we provide competitive pay and outstanding benefits. At Colonial Plumbing Heating Air, we genuinely value our team members, ensuring that everyone feels recognized and valued.WHAT'S NEEDED FROM A CUSTOMER RELATIONS COORDINATOR?We're looking for someone who can work Monday-Friday from 7 am to 4 pm or 8 am-5 pm, with occasional overtime requirements, while meeting the following qualifications:High school diploma or GEDComfortable using Microsoft Office and client relationship management platformsProfessional phone etiquette and interpersonal skillsExcellent communication and listening skills with a client-first mindsetPositive, energetic, and teachable attitude; thrives in a collaborative environmentStrong organizational and multitasking abilities with attention to detailAbility to communicate in English, verbally and in writingAbility to uphold Colonial's values in all client interactionsAbility to occasionally lift up to 25 pounds1+ years of experience in customer service is preferredReady to launch your career as a Customer Relations Coordinator with a company that puts its people first? Our 3-minute, mobile-friendly application makes starting your journey with us incredibly short and easy.Must be able to pass a background check. We also conduct pre-employment drug testing. Any job offer will be based on the results of background and drug testing.