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Customer Relations Manager Jobs in Virginia (NOW HIRING)

Cabela's

Customer Relations Associate PT

Ashland, VA · On-site

$15 - $17.75/hr

The Customer Relations Associate performs various Customer Service activities, to include greeting ... Ability to establish and maintain effective working relationships with Management, coworkers and ...

Bass Pro Shops

Customer Relations Associate PT

Ashland, VA · On-site

$15 - $17.75/hr

The Customer Relations Associate performs various Customer Service activities, to include greeting ... Ability to establish and maintain effective working relationships with Management, coworkers and ...

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All JobsCustomer Relations JobsCustomer Relations Manager JobsCustomer Relations Manager Jobs in Virginia

Customer Relations Manager information

See Virginia salary details

$12

$26

$50

How much do customer relations manager jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for customer relations manager in Virginia is $26.52, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $30.96 per hour, depending on experience, location, and employer.

What is the difference between Customer Relations Manager vs Customer Service Supervisor?

AspectCustomer Relations ManagerCustomer Service Supervisor
ResponsibilitiesDeveloping customer relationship strategies, managing key accounts, improving customer satisfactionOverseeing daily customer service operations, supervising support staff, resolving customer issues
Required SkillsCommunication, relationship management, strategic planningLeadership, problem-solving, customer support skills
Work EnvironmentOffice-based, client meetings, strategic planning sessionsCall centers, retail stores, customer support centers
Common CertificationsCustomer Service Certification, CRM certificationsCustomer Service Certification, Supervisory certifications

The Customer Relations Manager focuses on building long-term customer relationships and strategic planning, often working in office settings. In contrast, the Customer Service Supervisor manages daily support operations and supervises staff. Both roles require strong communication skills and customer service experience, but their scope and focus differ significantly.

How does a customer relations manager typically collaborate with other departments to enhance the customer experience?

Customer Relations Managers frequently work cross-functionally, coordinating with departments such as sales, marketing, product development, and technical support to ensure a seamless customer journey. They relay customer feedback to relevant teams, help resolve complex issues, and contribute to shaping policies or products that directly impact customer satisfaction. This collaboration not only helps in addressing customer concerns efficiently but also enables proactive improvements, fostering a more customer-centric organizational culture.

Is remote customer relations manager a stressful job?

A remote customer relations manager role involves managing customer interactions and resolving issues, which can be stressful during high call volumes or difficult situations. However, the level of stress varies depending on workload, company support, and individual coping skills, with some roles offering flexible schedules and tools to help manage stress. Overall, it can be demanding but manageable with proper time management and communication skills.

What is a customer relations manager?

A customer relations manager is responsible for maintaining positive relationships with clients, addressing their needs, and ensuring customer satisfaction. They often handle communication, resolve issues, and work to improve customer loyalty, using skills in communication, problem-solving, and CRM tools. This role typically requires strong interpersonal skills and may involve managing a team or coordinating with other departments.

What does a customer relations manager do?

A Customer Relations Manager is responsible for building and maintaining strong relationships between a company and its customers. Their main duties include addressing customer concerns, resolving complaints, and ensuring a high level of customer satisfaction. They also analyze customer feedback to improve products and services, and often work closely with sales, marketing, and support teams. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a customer relations manager, and why are they important?

To thrive as a Customer Relations Manager, you need strong interpersonal skills, a background in business or communications, and experience in customer service or account management. Familiarity with CRM software, data analysis tools, and sometimes relevant certifications like Certified Customer Service Manager (CCSM) are commonly required. Exceptional problem-solving, active listening, and conflict resolution skills help build trust and foster positive client relationships. These abilities are vital for maintaining customer satisfaction, loyalty, and driving business growth in a competitive marketplace.
What are the most commonly searched types of Customer Relations jobs in Virginia? The most popular types of Customer Relations jobs in Virginia are:
What cities in Virginia are hiring for Customer Relations Manager jobs? Cities in Virginia with the most Customer Relations Manager job openings:
Customer Relations Manager jobs near you
Infographic showing various Customer Relations Manager job openings in Virginia as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $55,171 per year, or $26.5 per hour.

Customer Service Representative

Life Protect 24/7

Norfolk, VA • On-site

$15 - $15.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Job description

Life Protect 24/7 is searching for self-motivated, high-performing individuals with a desire to advocate for others, challenge themselves, become leaders in providing a world class customer experience, and solidify relationships with our customer base.

Schedule:

  • 9am-7pm Monday,

  • 10am-7pm Tuesday - Friday, and 9am-5pm every other Saturday

How do you do that?

You will receive calls from diverse customers who have questions, need to update their service, or request to cancel – a medical and security alert system that goes wherever you do. A service that helps rescue over 4,500 individuals every month.

You will report to the Customer Relations Manager and be responsible for handling inbound cancellation calls, questions, and inquiries from our client base in a respectful and professional manner. Preserving the relationship and improving our customers’ relationship will be at the forefront of your service. You will listen patiently, engage with the customer, show empathy, build rapport, track information, and offer solutions while providing a world class customer experience. These qualities will help you review each customer's situation, determine the best approach to update the customer’s account, increase account retention, and answer product questions and customer concerns.


Other responsibilities include:

  • Handling cancellation calls by listening to the customer's concerns and providing solutions to retain the customer

  • Handling customer questions, inquiries, and complaints in a professional manner

  • Identifying and reporting escalated issues and complaints to management

  • Processing cancellations and returns

  • Offering savings opportunities and switching the form of payment when applicable


What we offer:

  • Weekly Pay

  • Paid Training

  • Paid OT on Saturdays

  • Paid Time Off

  • Medical, Dental, Vision, AD&D, and Life Insurance

  • HSA Options

  • 401k with Company Match

  • Employee Development Program

  • Employee Product Discount

  • Beautiful Call Center Work Space

  • Convenient access to walking trails and Norfolk Premium Outlets

What you offer:

  • Must be at least 18 years of age

  • High school diploma or equivalent

  • Able to work on-site in Norfolk, VA

  • Strong computer and interpersonal communication skills

  • 1-2 years of customer service and retention in a contact center, service industry, or retail sales

  • 1-3 sales experience

  • A customer-focused approach with adaptability to new situations

  • Ability to multitask, prioritize, and manage time

  • Bilingual is a plus but not required.

  • Motivation, and desire to achieve powered by YOU!


Pay: $15/hr base pay | With Customer Relations based commission, Specialists can earn between $21-$23+/HR


If this sounds like the spot for you, and you meet our qualifications, we invite you to apply and bring your skills and charisma to our table.


We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.


Job Type: Full-Time