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Customer Relations Coordinator Jobs (NOW HIRING)

Marriott Vacations Worldwide

As a Coordinator Customer Relations , you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together. Where ...

Forward Air

Customer Relations Coordinator

Miami, FL · On-site

The Customer Relations Coordinator provides frontline administrative and customer service support to ensure accurate shipment processing, documentation, and communication multimodal transportation ...

Forward Air

Customer Relations Coordinator

Linden, NJ · On-site

$21.56/hr

The Customer Relations Coordinator provides frontline administrative and customer service support to ensure accurate shipment processing, documentation, and communication multimodal transportation ...

Forward Air

Customer Relations Coordinator

Linden, NJ · On-site

$22.56/hr

The Customer Relations Coordinator provides frontline administrative and customer service support to ensure accurate shipment processing, documentation, and communication multimodal transportation ...

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How much do customer relations coordinator jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for customer relations coordinator in the United States is $21.25, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $23.56 per hour, depending on experience, location, and employer.

What is a customer relations coordinator?

A customer relations coordinator is responsible for ensuring the highest level of customer service is being offered by a company. You work directly with the customer to ensure all their needs are being met. Your job duties include responding to customer service inquiries, addressing customer problems, and finding ways to improve the overall service of the company. The qualifications for a career as a customer relations coordinator include a high school diploma. Some employers, however, may prefer post-secondary education. A successful customer relations coordinator needs strong communication and interpersonal skills.

What are the key skills and qualifications needed to thrive as a customer relations coordinator, and why are they important?

To thrive as a Customer Relations Coordinator, you need strong communication skills, problem-solving abilities, and a background in customer service, often supported by a relevant degree or experience. Familiarity with CRM software, ticketing systems, and basic office applications is typically required. Exceptional interpersonal skills, patience, and attention to detail help you stand out in this role. These competencies are crucial for efficiently resolving customer concerns, building lasting relationships, and ensuring client satisfaction.

How does a customer relations coordinator typically interact with other departments to resolve client issues?

A Customer Relations Coordinator often serves as a vital link between clients and various internal teams such as sales, technical support, and operations. When a client issue arises, the coordinator gathers all necessary information, communicates the client's concerns to the appropriate departments, and follows up to ensure a timely resolution. This role requires strong communication and organizational skills, as coordinators must track progress, update clients, and ensure that solutions align with both customer expectations and company policies. Collaborating effectively with multiple teams is essential for maintaining high levels of customer satisfaction and trust.

What is the difference between Customer Relations Coordinator vs Customer Service Representative?

AspectCustomer Relations CoordinatorCustomer Service Representative
CredentialsHigh school diploma; some roles prefer associate's or bachelor's degreeHigh school diploma typically required
Work EnvironmentOffice settings, client meetings, cross-department collaborationCall centers, retail, online support
Employer & Industry UsageBusinesses focusing on long-term customer engagementCustomer support across various industries
Common Search & ComparisonCustomer Relations CoordinatorCustomer Service Representative

The main difference is that Customer Relations Coordinators focus on building and maintaining long-term customer relationships, often involving strategic planning and cross-department collaboration. Customer Service Representatives primarily handle direct customer inquiries and support, typically in call centers or retail environments. Both roles require strong communication skills, but the Coordinator role often involves more relationship management and strategic tasks.

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What are the most commonly searched types of Customer Relations jobs?

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Customer Relations Coordinator jobs near you
Infographic showing various Customer Relations Coordinator job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $44,200 per year, or $21.2 per hour.

Customer Relations Coordinator

Colonial Plumbing, Heating & Air

Colonial Heights, VA • On-site

$15 - $20/hr

Full-time

Medical, Life, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Are you passionate about making a positive impact on people's lives? Do you excel at building connections and ensuring client satisfaction? Step into an exciting new role at Colonial Plumbing, Heating & Air! We're searching for a dedicated full-time Customer Relations Coordinator in Colonial Heights, VA. This is your chance to join a team that's truly revolutionizing service in our community.You can expect to earn $15-$20 per hour, based on experience and knowledge of the trades. But that's just the start of what we offer!We've cultivated a culture that genuinely cares for its team members, and that's reflected in our robust benefits package:Health benefitsSix paid holidays per yearGenerous PTO after 90 daysDental and AFLAC options (pre-tax)AD&D and term life insuranceA 401(k)WHAT YOUR DAY IS LIKEAs a Customer Relations Coordinator, you are the main contact for families and businesses, handling calls and inquiries with professionalism and a welcoming attitude. Your responsibilities include managing appointments, resolving client issues, and upholding our commitment to "Service that's Revolutionary." You maintain accurate records in our CRM, assist with billing, follow up on warranties, and check service satisfaction. You also promote Colonial's services and preventative maintenance programs, reflecting our core values: Integrity, Flexibility, Mindfulness, Excellence, Innovation, and Enjoyment, while supporting various administrative tasks as needed.WHO ARE WE?Colonial Plumbing Heating Air is a comprehensive plumbing, heating, and cooling service provider committed to meeting the needs of both residential and commercial clients. Whether it's routine furnace and AC maintenance or extensive projects like whole-home repiping and water heater installations, we are dedicated to delivering customized solutions that cater to each customer's individual situation. We take pride in knowing our customers personally and prioritizing their best interests.We recognize that our employees are the cornerstone of our success, which is why we provide competitive pay and outstanding benefits. At Colonial Plumbing Heating Air, we genuinely value our team members, ensuring that everyone feels recognized and valued.WHAT'S NEEDED FROM A CUSTOMER RELATIONS COORDINATOR?We're looking for someone who can work Monday-Friday from 7 am to 4 pm or 8 am-5 pm, with occasional overtime requirements, while meeting the following qualifications:High school diploma or GEDComfortable using Microsoft Office and client relationship management platformsProfessional phone etiquette and interpersonal skillsExcellent communication and listening skills with a client-first mindsetPositive, energetic, and teachable attitude; thrives in a collaborative environmentStrong organizational and multitasking abilities with attention to detailAbility to communicate in English, verbally and in writingAbility to uphold Colonial's values in all client interactionsAbility to occasionally lift up to 25 pounds1+ years of experience in customer service is preferredReady to launch your career as a Customer Relations Coordinator with a company that puts its people first? Our 3-minute, mobile-friendly application makes starting your journey with us incredibly short and easy.Must be able to pass a background check. We also conduct pre-employment drug testing. Any job offer will be based on the results of background and drug testing.