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Customer Relations Coordinator Jobs (NOW HIRING)

Forward Air

Customer Relations Coordinator

Greer, SC · On-site

$16.10/hr

The Customer Relations Coordinator provides front‑line administrative and customer service support to ensure accurate shipment processing, documentation, and communication multimodal transportation ...

Forward Air

Customer Relations Coordinator

Boston, MA · On-site

$20.79/hr

The Customer Relations Coordinator provides front‑line administrative and customer service support to ensure accurate shipment processing, documentation, and communication multimodal transportation ...

Forward Air

Customer Relations Coordinator

Charlotte, NC · On-site

$16.95/hr

The Customer Relations Coordinator provides front‑line administrative and customer service support to ensure accurate shipment processing, documentation, and communication multimodal transportation ...

Forward Air

Customer Relations Coordinator

Greer, SC · On-site

$16.10/hr

The Customer Relations Coordinator provides frontline administrative and customer service support to ensure accurate shipment processing, documentation, and communication multimodal transportation ...

Forward Air

Customer Relations Coordinator

Miami, FL · On-site

The Customer Relations Coordinator provides frontline administrative and customer service support to ensure accurate shipment processing, documentation, and communication multimodal transportation ...

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How much do customer relations coordinator jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for customer relations coordinator in the United States is $21.25, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $23.56 per hour, depending on experience, location, and employer.

What is a customer relations coordinator?

A customer relations coordinator is responsible for ensuring the highest level of customer service is being offered by a company. You work directly with the customer to ensure all their needs are being met. Your job duties include responding to customer service inquiries, addressing customer problems, and finding ways to improve the overall service of the company. The qualifications for a career as a customer relations coordinator include a high school diploma. Some employers, however, may prefer post-secondary education. A successful customer relations coordinator needs strong communication and interpersonal skills.

What are the key skills and qualifications needed to thrive as a customer relations coordinator, and why are they important?

To thrive as a Customer Relations Coordinator, you need strong communication skills, problem-solving abilities, and a background in customer service, often supported by a relevant degree or experience. Familiarity with CRM software, ticketing systems, and basic office applications is typically required. Exceptional interpersonal skills, patience, and attention to detail help you stand out in this role. These competencies are crucial for efficiently resolving customer concerns, building lasting relationships, and ensuring client satisfaction.

How does a customer relations coordinator typically interact with other departments to resolve client issues?

A Customer Relations Coordinator often serves as a vital link between clients and various internal teams such as sales, technical support, and operations. When a client issue arises, the coordinator gathers all necessary information, communicates the client's concerns to the appropriate departments, and follows up to ensure a timely resolution. This role requires strong communication and organizational skills, as coordinators must track progress, update clients, and ensure that solutions align with both customer expectations and company policies. Collaborating effectively with multiple teams is essential for maintaining high levels of customer satisfaction and trust.

What is the difference between Customer Relations Coordinator vs Customer Service Representative?

AspectCustomer Relations CoordinatorCustomer Service Representative
CredentialsHigh school diploma; some roles prefer associate's or bachelor's degreeHigh school diploma typically required
Work EnvironmentOffice settings, client meetings, cross-department collaborationCall centers, retail, online support
Employer & Industry UsageBusinesses focusing on long-term customer engagementCustomer support across various industries
Common Search & ComparisonCustomer Relations CoordinatorCustomer Service Representative

The main difference is that Customer Relations Coordinators focus on building and maintaining long-term customer relationships, often involving strategic planning and cross-department collaboration. Customer Service Representatives primarily handle direct customer inquiries and support, typically in call centers or retail environments. Both roles require strong communication skills, but the Coordinator role often involves more relationship management and strategic tasks.

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Customer Relations Coordinator jobs near you
Infographic showing various Customer Relations Coordinator job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $44,200 per year, or $21.2 per hour.

Customer Relations Coordinator

Sharon Center, OH • On-site

Flambeau
See more jobs at Flambeauexternal

Other

Posted 8 days ago

Job description

Description
General Summary:
Are you an intuitive problem-solver who thrives on delivering excellent customer experiences? We're looking for a Customer Relations Coordinator to be a key connection point for our Automotive, Fluids, and Industrial Division customers. In this role, you'll manage orders from start to finish, ensure timely communication, and support our internal teams to keep everything running smoothly.
Essential Duties:
What You'll Do
  • Serve as the primary contact for assigned customers, ensuring high satisfaction and proactive communication.
  • Enter and review new orders, including spot buys, blanket purchase orders, and EDI transmissions.
  • Complete contract reviews and manage revisions or changes to existing orders.
  • Monitor open orders to ensure timely delivery and communicate updates to customers and production.
  • Respond promptly to customer and internal emails (within 4 hours for customers, 24 hours internally).
  • Perform ERP-related tasks in line with established procedures (Delmia Works/IQMs experience a plus).
  • Assist in resolving customer issues related to pricing, scheduling, shipping, or invoicing.
  • Manage customer scorecards and escalate concerns to appropriate department heads.
  • Support Sales Account Managers on customer-related topics.

#FLAMBEAULOW
Requirements
Education/Certification Requirements:
• College degree in Business or related field preferred, or equivalent practical experience.
Experience Requirements:
• Minimum two years of customer service experience in a manufacturing setting preferred.
Skill Requirements:
• Proficient in using Order Entry and related modules in an ERP system (Delmia Works/IQMs preferred).
• Microsoft Office (basic to intermediate Excel skill level is required).
• Excellent customer relations skills.
• Clear and concise communicator.
• Intuitive thinker (see ahead and understand the impact of actions and decisions).

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