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Customer Relations Coordinator Jobs (NOW HIRING)

Forward Air

Customer Relations Coordinator

Groveport, OH · On-site

$22/hr

Customer Relations Coordinator Pay Rate: $22.00 per hour Schedule: Mon - Fri 8am to Finish The Customer Relations Coordinator is responsible for supporting daily warehouse and office operations by ...

Marriott Vacations Worldwide

As a Coordinator Customer Relations , you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together. Where ...

Acadental

Customer Relations Coordinator

Overland Park, KS · On-site

$45K - $55K/yr

Vision insurance Acadental is seeking a detail-oriented and professional Customer Relations Coordinator to support dental schools, faculty, simulation labs, and institutional customers across North ...

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How much do customer relations coordinator jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for customer relations coordinator in the United States is $21.25, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $23.56 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Relations Coordinator, and why are they important?

To thrive as a Customer Relations Coordinator, you need strong communication skills, problem-solving abilities, and a background in customer service, often supported by a relevant degree or experience. Familiarity with CRM software, ticketing systems, and basic office applications is typically required. Exceptional interpersonal skills, patience, and attention to detail help you stand out in this role. These competencies are crucial for efficiently resolving customer concerns, building lasting relationships, and ensuring client satisfaction.

What is the difference between Customer Relations Coordinator vs Customer Service Representative?

AspectCustomer Relations CoordinatorCustomer Service Representative
CredentialsHigh school diploma; some roles prefer associate's or bachelor's degreeHigh school diploma typically required
Work EnvironmentOffice settings, client meetings, cross-department collaborationCall centers, retail, online support
Employer & Industry UsageBusinesses focusing on long-term customer engagementCustomer support across various industries
Common Search & ComparisonCustomer Relations CoordinatorCustomer Service Representative

The main difference is that Customer Relations Coordinators focus on building and maintaining long-term customer relationships, often involving strategic planning and cross-department collaboration. Customer Service Representatives primarily handle direct customer inquiries and support, typically in call centers or retail environments. Both roles require strong communication skills, but the Coordinator role often involves more relationship management and strategic tasks.

How does a Customer Relations Coordinator typically interact with other departments to resolve client issues?

A Customer Relations Coordinator often serves as a vital link between clients and various internal teams such as sales, technical support, and operations. When a client issue arises, the coordinator gathers all necessary information, communicates the client's concerns to the appropriate departments, and follows up to ensure a timely resolution. This role requires strong communication and organizational skills, as coordinators must track progress, update clients, and ensure that solutions align with both customer expectations and company policies. Collaborating effectively with multiple teams is essential for maintaining high levels of customer satisfaction and trust.

Is CSR a good entry level position?

A Customer Relations Coordinator (CSR) role is often considered a good entry-level position because it provides experience in customer service, communication, and problem-solving. It typically requires minimal prior experience and can serve as a stepping stone to higher roles in management or specialized customer support. Strong interpersonal skills and familiarity with customer management tools are beneficial for success in this role.

What does a CSR do daily?

A Customer Relations Coordinator (CSR) typically handles customer inquiries, resolves complaints, and provides information about products or services. They may use communication tools like phone, email, or chat, and often document interactions to ensure customer satisfaction and maintain positive relationships.

What Is a Customer Relations Coordinator?

A customer relations coordinator is responsible for ensuring the highest level of customer service is being offered by a company. You work directly with the customer to ensure all their needs are being met. Your job duties include responding to customer service inquiries, addressing customer problems, and finding ways to improve the overall service of the company. The qualifications for a career as a customer relations coordinator include a high school diploma. Some employers, however, may prefer post-secondary education. A successful customer relations coordinator needs strong communication and interpersonal skills.

What does a customer relations coordinator do?

A customer relations coordinator manages communication between a company and its customers to ensure satisfaction and resolve issues. They handle inquiries, provide support, and maintain positive relationships, often using customer management software and communication skills. The role may require organizational skills and knowledge of customer service best practices.

What are Customer Relations Coordinators?

Customer Relations Coordinators are professionals responsible for managing and improving the relationship between a company and its customers. They handle customer inquiries, resolve complaints, and ensure customer satisfaction by coordinating communication between clients and various departments. Their role often includes tracking customer feedback, addressing service issues, and assisting with account management. By providing excellent support and proactive solutions, they help build loyalty and foster long-term business relationships.

What jobs pay 2000 a day?

Jobs that can pay $2,000 a day typically include high-level roles such as specialized consultants, surgeons, corporate executives, or successful entrepreneurs. These positions often require advanced skills, extensive experience, or significant responsibilities, and may involve freelance work, contract projects, or ownership of a business.
More about Customer Relations Coordinator jobs
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What are the most commonly searched types of Customer Relations jobs? The most popular types of Customer Relations jobs are:
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Customer Relations Coordinator jobs near you
Infographic showing various Customer Relations Coordinator job openings in the United States as of June 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $44,200 per year, or $21.2 per hour.
Customer Relations Coordinator

Customer Relations Coordinator

Forward Air Corporation

Nashville, TN • On-site

$22 - $23/hr

Full-time

Posted 12 days ago

Job description

Job Description
Position: Customer Relations Coordinator
Compensation: $22-23 per hour
Schedule: Monday-Friday 2pm-11pm
Job Description:
The Customer Relations Coordinator manages transportation for a portfolio of Omni's key accounts and provides unmatched customer service from the initial quote through final delivery. Acting as the primary point of contact, the Customer Relations Coordinator builds mutually beneficial relationships with customers by overseeing all aspects of their shipments.
Daily responsibilities include quoting customers, pulling inventory, booking shipments, dispatching, tracking and tracing, and invoicing. The Customer Relations Coordinator dynamically routes shipments to maximize margins while ensuring an exceptional customer experience. Working in a collaborative team atmosphere, all operators are cross-trained on customer accounts and partner closely with sales, warehouse staff, and account managers to meet customers' ever-changing needs.
Core Responsibilities & Duties:
  • Provide and process rate quotes and service orders for shipments while maintaining customer satisfaction.

  • Review and respond to emails in a timely manner with internal and external customers.

  • Dispatch, book, and monitor shipments daily using WorldTrak and other systems.

  • Track and trace shipments to ensure on-time delivery, communicating status updates proactively.

  • Work in conjunction with Account Managers, Sales, Customer Service, and Management to establish, implement, and maintain client-specific Standard Operating Procedures (SOPs).

  • Investigate and resolve customer issues by developing solutions and making recommendations to management.

  • Compile reports, process invoices, and provide support to other staff when shipment issues arise.

  • Ensure compliance with Transportation Security Administration (TSA) regulations, as well as local, federal, corporate, and station management policies.

  • Build and maintain strong relationships with vendors, negotiating pricing, securing bookings, and resolving service issues.

  • Collaborate in a team environment to deliver seamless customer service and operational support.

  • Other duties as assigned.

Job Requirements & Qualifications:
  • Bachelor's degree in business or related field, or equivalent years of experience

  • Exceptional verbal and written communication skills with the ability to work with all levels of the organization

  • Basic to advanced computer skills

  • Demonstrate the ability to work in a fast-paced environment

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