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Customer Relations Coordinator Jobs (NOW HIRING)

Fischer Homes

CUSTOMER RELATIONS COORDINATOR

Erlanger, KY · On-site

  • Life

  • Retirement

  • PTO

Job Summary As a Customer Relations Coordinator, you will be at the forefront of the Warranty Department, fielding calls and questions regarding customers' warranty on their Fischer home. If you ...

Fischer Homes

CUSTOMER RELATIONS COORDINATOR

Erlanger, KY · On-site

  • Life

  • Retirement

  • PTO

Job Summary As a Customer Relations Coordinator, you will be at the forefront of the Warranty Department, fielding calls and questions regarding customers' warranty on their Fischer home. If you ...

Kocourek Subaru

Customer Relations Coordinator

Wausau, WI · On-site

$16.50 - $17.50/hr

Customer Experience Coordinator As the initial point of contact for our guests when they call our stores, your role is crucial in providing a top-notch experience. You'll be in charge of scheduling ...

Kocourek Subaru

Customer Relations Coordinator

Wausau, WI · On-site

$16.50 - $17.50/hr

Customer Experience Coordinator As the initial point of contact for our guests when they call our stores, your role is crucial in providing a top-notch experience. You'll be in charge of scheduling ...

Kocourek Subaru

Customer Relations Coordinator

Wausau, WI · On-site

$16.50 - $17.50/hr

Customer Experience Coordinator As the initial point of contact for our guests when they call our stores, your role is crucial in providing a top-notch experience. You'll be in charge of scheduling ...

Kocourek Subaru

Customer Relations Coordinator

Wausau, WI · On-site

$16.50 - $17.50/hr

Customer Experience Coordinator As the initial point of contact for our guests when they call our stores, your role is crucial in providing a top-notch experience. You'll be in charge of scheduling ...

Ford of Harvey

Customer Relations

Metairie, LA · On-site

Automotive Customer Relations Coordinator Customer Support: Act as the first point of contact for inquiries regarding sales, vehicle servicing warranties, and parts. Issue Resolution: Investigate and ...

Mills Automotive

Customer Relations

Metairie, LA · On-site

Automotive Customer Relations Coordinator Customer Support: Act as the first point of contact for inquiries regarding sales, vehicle servicing warranties, and parts. Issue Resolution: Investigate and ...

Toyota of Kenner

Customer Relations

Metairie, LA · On-site

Automotive Customer Relations Coordinator Customer Support: Act as the first point of contact for inquiries regarding sales, vehicle servicing warranties, and parts. Issue Resolution: Investigate and ...

New

Duke Chevrolet GMC

Customer Relations

Metairie, LA · On-site

Automotive Customer Relations Coordinator Customer Support: Act as the first point of contact for inquiries regarding sales, vehicle servicing warranties, and parts. Issue Resolution: Investigate and ...

Nissan Williamsburg

Customer Relations

Metairie, LA · On-site

Automotive Customer Relations Coordinator Customer Support: Act as the first point of contact for inquiries regarding sales, vehicle servicing warranties, and parts. Issue Resolution: Investigate and ...

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Customer Relations Coordinator information

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How much do customer relations coordinator jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for customer relations coordinator in the United States is $21.25, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $23.56 per hour, depending on experience, location, and employer.

What is a customer relations coordinator?

A customer relations coordinator is responsible for ensuring the highest level of customer service is being offered by a company. You work directly with the customer to ensure all their needs are being met. Your job duties include responding to customer service inquiries, addressing customer problems, and finding ways to improve the overall service of the company. The qualifications for a career as a customer relations coordinator include a high school diploma. Some employers, however, may prefer post-secondary education. A successful customer relations coordinator needs strong communication and interpersonal skills.

What are the key skills and qualifications needed to thrive as a customer relations coordinator, and why are they important?

To thrive as a Customer Relations Coordinator, you need strong communication skills, problem-solving abilities, and a background in customer service, often supported by a relevant degree or experience. Familiarity with CRM software, ticketing systems, and basic office applications is typically required. Exceptional interpersonal skills, patience, and attention to detail help you stand out in this role. These competencies are crucial for efficiently resolving customer concerns, building lasting relationships, and ensuring client satisfaction.

How does a customer relations coordinator typically interact with other departments to resolve client issues?

A Customer Relations Coordinator often serves as a vital link between clients and various internal teams such as sales, technical support, and operations. When a client issue arises, the coordinator gathers all necessary information, communicates the client's concerns to the appropriate departments, and follows up to ensure a timely resolution. This role requires strong communication and organizational skills, as coordinators must track progress, update clients, and ensure that solutions align with both customer expectations and company policies. Collaborating effectively with multiple teams is essential for maintaining high levels of customer satisfaction and trust.

What is the difference between Customer Relations Coordinator vs Customer Service Representative?

AspectCustomer Relations CoordinatorCustomer Service Representative
CredentialsHigh school diploma; some roles prefer associate's or bachelor's degreeHigh school diploma typically required
Work EnvironmentOffice settings, client meetings, cross-department collaborationCall centers, retail, online support
Employer & Industry UsageBusinesses focusing on long-term customer engagementCustomer support across various industries
Common Search & ComparisonCustomer Relations CoordinatorCustomer Service Representative

The main difference is that Customer Relations Coordinators focus on building and maintaining long-term customer relationships, often involving strategic planning and cross-department collaboration. Customer Service Representatives primarily handle direct customer inquiries and support, typically in call centers or retail environments. Both roles require strong communication skills, but the Coordinator role often involves more relationship management and strategic tasks.

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Cities with the most Customer Relations Coordinator job openings:

What are the most commonly searched types of Customer Relations jobs?

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Customer Relations Coordinator jobs near you
Infographic showing various Customer Relations Coordinator job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $44,200 per year, or $21.2 per hour.

Customer Relations Coordinator II

Stamford Health

Stamford, CT • On-site

Other

Posted 15 days ago

Stamford Health rating

8.3

Company rating: 8.3 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

Job description

Job Description

The Customer Relations Coordinator II ensures a high-level of customer satisfaction by acting as the primary point of contact for coordinating patient visits, radiology/breast imaging procedures and/or consultations by managing high-volume calls, verifying insurance, registering patients and ensuring accurate data entry in our electronic medical record system Epic.

The Customer Relations Coordinator II will also collaborate with other departments to address inquiries, complaints and/or fulfill requests by building trust and fostering a customer-centric culture.

MAJOR ACCOUNTABILITIES/CRITICAL RESPONSIBILITIES:

  • Schedule appointments, follow-up visits, and/or imaging procedures while optimizing provider's and technologists' schedules.
  • Answer incoming voice and/or chat calls, make outbound calls, and/or provide pre-appointment instructions as outlined in the EPIC scheduling system when applicable.
  • Verify patient registration information (i.e. demographics, insurance, etc.) and make the necessary updates when applicable.
  • Manage, reschedule or cancel appointments while maintaining HIPPA compliance.
  • Effectively collaborate with office and/or clinical staff internally/externally to Stamford Health to ensure appropriate schedules based on clinical protocols available on the department's internal website.
  • Transcribe faxed paper orders into electronic orders that feed into our electronic medical record system EPIC for imaging appointments when applicable.
  • Complete call processing in an efficient manner; remain aware of call volumes; work as part of the team to handle the call volumes to meet monthly budgeted volume goals, service levels and abandoned rate.
  • Provide first call resolutions to patients' inquiries and/or requests.
  • Demonstrate behavior consistent with Stamford Health's mission, vision, goals, objectives, and patient care philosophy.
  • Achieve and maintain consistent stable monthly performance of 85% in Quality Assurance and 90% in scheduling accuracy.
  • Demonstrate regular, consistent, and punctual attendance.
  • Perform other duties as assigned.

QUALIFICATIONS/REQUIREMENTS:

Education and Experience

  • A High School diploma or an equivalent is required.
  • Direct experience working in a consumer experience environment either face to face or over the phone required. (Minimum 1 year)
  • Previous experience in a medical office or Patient Access Center highly preferred

Competencies and Qualities

  • Strong communication skills, attention to detail and ability to handle high-volume, fast-paced work required.
  • Must have a strong ability to work under pressure.
  • Must be self-directed, able to multitask, deal effectively with change and constructive criticism, as well as, sit for prolonged periods of time while wearing a headset for the entire work shift.
  • Must be able to accept ownership and be empowered to effectively solve customers' issues, complaints, inquiries, keeping patient satisfaction and quality assurance at the core of every decision and behavior.
  • Must be computer/PC literate and facile in navigating among different applications/systems and websites.
  • Must be highly dependable, flexible, a team player, and able to learn quickly and retain new information.
  • Must adhere to work schedule; be on time and able to work variable schedule(s) and overtime as necessary.
Job Info
  • Job Identification 6467
  • Job Category 020 - Clerical
  • Posting Date 08/04/2026, 08:08 PM
  • Job Schedule Full time
  • Job Shift Day
  • Locations 1 Omega Drive, Stamford, CT, 06907, US

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