ZipRecruiter

Log In

1

Customer Relations Coordinator Jobs (NOW HIRING)

Forward Air

Customer Relations Coordinator

Greer, SC · On-site

$16.10/hr

The Customer Relations Coordinator provides frontline administrative and customer service support to ensure accurate shipment processing, documentation, and communication multimodal transportation ...

AutoNation

Customer Relations Coordinator

Hardeeville, SC · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Customer Relations Associate The Customer Relations Associate is responsible for fulfilling the dealership's customer relation policies in an effort to build and retain a loyal customer base. Day-to ...

New

Resource Dynamics

Be Seen First

Marketing & Customer Relations Coordinator

Reidsville, NC · On-site

$45K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Marketing & Customer Relations Coordinator We are looking for a creative, organized, and motivated Marketing & Customer Relations Coordinator to join our team. This position will focus primarily on ...

Forward Air

Customer Relations Coordinator

Euless, TX · On-site

The Customer Relations Coordinator provides frontline administrative and customer service support to ensure accurate shipment processing, documentation, and communication multimodal transportation ...

Forward Air

Customer Relations Coordinator

Baltimore, MD · On-site

$21/hr

The Customer Relations Coordinator provides frontline administrative and customer service support to ensure accurate shipment processing, documentation, and communication multimodal transportation ...

FISCHER HOMES

CUSTOMER RELATIONS COORDINATOR

Erlanger, KY · On-site

  • Life

  • Retirement

  • PTO

Job Summary As a Customer Relations Coordinator, you will be at the forefront of the Warranty Department, fielding calls and questions regarding customers' warranty on their Fischer home. If you ...

FISCHER HOMES

CUSTOMER RELATIONS COORDINATOR

Erlanger, KY · On-site

  • Life

  • Retirement

  • PTO

Job Summary As a Customer Relations Coordinator, you will be at the forefront of the Warranty Department, fielding calls and questions regarding customers' warranty on their Fischer home. If you ...

Forward Air

Customer Relations Coordinator

Charlotte, NC · On-site

$16.95/hr

The Customer Relations Coordinator provides frontline administrative and customer service support to ensure accurate shipment processing, documentation, and communication multimodal transportation ...

AutoNation

Customer Relations Coordinator

Hilton, NY · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

The Customer Relations Associate is responsible for fulfilling the dealership's customer relation policies in an effort to build and retain a loyal customer base. What are the day-to-day ...

New

previous pagenext page

Showing results 21-40

All JobsBusiness JobsCustomer Service JobsCustomer Service Representative JobsCustomer Relations Coordinator Jobs

Customer Relations Coordinator information

See salary details

$7

$21

$30

How much do customer relations coordinator jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for customer relations coordinator in the United States is $21.25, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $23.56 per hour, depending on experience, location, and employer.

What is a customer relations coordinator?

A customer relations coordinator is responsible for ensuring the highest level of customer service is being offered by a company. You work directly with the customer to ensure all their needs are being met. Your job duties include responding to customer service inquiries, addressing customer problems, and finding ways to improve the overall service of the company. The qualifications for a career as a customer relations coordinator include a high school diploma. Some employers, however, may prefer post-secondary education. A successful customer relations coordinator needs strong communication and interpersonal skills.

What are the key skills and qualifications needed to thrive as a customer relations coordinator, and why are they important?

To thrive as a Customer Relations Coordinator, you need strong communication skills, problem-solving abilities, and a background in customer service, often supported by a relevant degree or experience. Familiarity with CRM software, ticketing systems, and basic office applications is typically required. Exceptional interpersonal skills, patience, and attention to detail help you stand out in this role. These competencies are crucial for efficiently resolving customer concerns, building lasting relationships, and ensuring client satisfaction.

How does a customer relations coordinator typically interact with other departments to resolve client issues?

A Customer Relations Coordinator often serves as a vital link between clients and various internal teams such as sales, technical support, and operations. When a client issue arises, the coordinator gathers all necessary information, communicates the client's concerns to the appropriate departments, and follows up to ensure a timely resolution. This role requires strong communication and organizational skills, as coordinators must track progress, update clients, and ensure that solutions align with both customer expectations and company policies. Collaborating effectively with multiple teams is essential for maintaining high levels of customer satisfaction and trust.

What is the difference between Customer Relations Coordinator vs Customer Service Representative?

AspectCustomer Relations CoordinatorCustomer Service Representative
CredentialsHigh school diploma; some roles prefer associate's or bachelor's degreeHigh school diploma typically required
Work EnvironmentOffice settings, client meetings, cross-department collaborationCall centers, retail, online support
Employer & Industry UsageBusinesses focusing on long-term customer engagementCustomer support across various industries
Common Search & ComparisonCustomer Relations CoordinatorCustomer Service Representative

The main difference is that Customer Relations Coordinators focus on building and maintaining long-term customer relationships, often involving strategic planning and cross-department collaboration. Customer Service Representatives primarily handle direct customer inquiries and support, typically in call centers or retail environments. Both roles require strong communication skills, but the Coordinator role often involves more relationship management and strategic tasks.

More about Customer Relations Coordinator jobs

What cities are hiring for Customer Relations Coordinator jobs?

Cities with the most Customer Relations Coordinator job openings:

What are the most commonly searched types of Customer Relations jobs?

The most popular types of Customer Relations jobs are:

Who are the top companies hiring for Customer Relations Coordinator jobs?

The top employers for Customer Relations Coordinator jobs are:

What states have the most Customer Relations Coordinator jobs?

States with the most job openings for Customer Relations Coordinator jobs include:

Customer Relations Coordinator jobs near you
Infographic showing various Customer Relations Coordinator job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $44,200 per year, or $21.2 per hour.

Customer Relations Coordinator

Forward Air

Greer, SC • On-site

$16.10/hr

Full-time

Posted 23 days ago

Job description

The Customer Relations Coordinator provides frontline administrative and customer service support to ensure accurate shipment processing, documentation, and communication multimodal transportation terminal, air/ocean branch, or contract logistics site. They serve as a primary point of contact for customers, carriers, drivers, and internal teams, helping ensure shipments move smoothly and customers receive timely, accurate updates. They are responsible for scheduling, shipment tracking and tracing, customer support, documentation, and core financial activities such as accounts receivable, accounts payable, and billing. They interact closely with customers, drivers, carriers, and operational teams to support the timely movement of freight across logistics networks and may assist with freight acceptance and basic cartage support where applicable.

Compensation: $16.10 per hour

Schedule: Monday- Friday 9am-5pm, onsite

Responsibilities

  • Serve as a central point of contact for customers, carriers, drivers, and internal teams via phone, email, and inperson interactions.

  • Provide frontline customer service by responding to shipment status inquiries, documentation requests, and routine service questions.

  • Perform accurate data entry for shipment details, customer instructions, order updates, and operational records within required timelines.

  • Track and trace shipments using internal systems and carrier platforms; communicate updates to customers and internal teams.

  • Coordinate scheduling for pickups, deliveries, appointments, and other routine operational activities.

  • Prepare, review, and organize shipping documents such as air waybills (AWBs), bills of lading, labels, and proof of delivery (POD).

  • Support terminal or site activities as needed, including freight acceptance, driver assistance, and shipment paperwork handling.

  • Assist with accounts receivable, accounts payable, and billing support tasks, including invoice preparation, verification, and reconciliation.

  • Maintain organized and compliant electronic and physical files for shipment, financial, and administrative documentation.

  • Communicate with carriers, warehouses, dispatch, and internal operations teams to support timely movement of freight.

  • Identify routine service issues or delays and escalate them to operations leadership according to established procedures.

  • Support routine administrative tasks such as inbound/outbound mail processing, record updates, and office supply monitoring.

  • Participate in training, meetings, and process improvement activities as assigned.

  • All other duties as assigned to meet evolving business needs.

Qualifications

  • Education: High School Diploma or GED equivalent required; undergraduate degree from an accredited college or university preferred. 

  • Previous experience in customer service, administrative support, logistics, or transportation environments preferred; training provided.

  • Strong attention to detail with the ability to follow established processes consistently.

  • Clear, professional written and verbal communication skills with a customerfocused approach.

  • Ability to work collaboratively in a fastpaced, teamoriented, onsite environment.

  • Demonstrated discretion and confidentiality in handling and protecting sensitive information.

  • Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.)

  • Environment: Comfort commuting to/from and working in a 100% onsite setting (listed in this posting), with travel for related meetings/events.

    #LI-onsite

    #LI-MP2

Apply