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Director Customer Relations Jobs (NOW HIRING)

Aston Carter

Customer Relations

Fargo, ND

$150/hr

Customer Relations This Customer Relations role serves as a primary point of contact for customers ... Previous customer service experience, including direct interactions over the phone and in person.

Aston Carter

Customer Relations

Fargo, ND · On-site

$18 - $19/hr

Customer Relations This Customer Relations role serves as a primary point of contact for customers ... Previous customer service experience, including direct interactions over the phone and in person.

Servco

Customer Relations Associate

Kapolei, HI

$15.55 - $19.36/hr

Customer Relations Associate The part-time Customer Relations Associate greets all walk-in ... Provide customer service, which may include to greet and direct customers, obtain contact ...

Best Cheer Stone

Customer Relations

Anaheim, CA · On-site

Our factory-direct facilities on both coasts offer slabs, prefabricated countertops, prefabricated ... Position: Customer Relations Responsibilities: * Effective and efficient handling of customer ...

Servco

Customer Relations Associate

Waipahu, HI · On-site

$15.55 - $19.36/hr

The part-time Customer Relations Associate greets all walk-in customers at Servco Leeward and makes ... Provide customer service, which may include to greet and direct customers, obtain contact ...

Servco

Customer Relations Associate

Honolulu, HI

$15.55 - $19.36/hr

The Customer Relations Associate greets all walk-in customers at Servco Toyota Honolulu and makes ... Provide customer service, which may include to greet and direct customers, obtain contact ...

Servco

Customer Relations Associate

Honolulu, HI · On-site

$15.55 - $19.36/hr

The Customer Relations Associate greets all walk-in customers at Servco Toyota Honolulu and makes ... Provide customer service, which may include to greet and direct customers, obtain contact ...

Servco

Customer Relations Associate

Waipahu, HI

$15.55 - $19.36/hr

The part-time Customer Relations Associate greets all walk-in customers at Servco Leeward and makes ... Provide customer service, which may include to greet and direct customers, obtain contact ...

Servco

Customer Relations Associate

Honolulu, HI · On-site

$15.55 - $19.36/hr

The Customer Relations Associate greets all walk-in customers at Servco Toyota Honolulu and makes ... Provide customer service, which may include to greet and direct customers, obtain contact ...

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$39K

$103.9K

$173K

How much do director customer relations jobs pay per year?

As of Jun 8, 2026, the average yearly pay for director customer relations in the United States is $103,920.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,000.00 and $128,500.00 per year, depending on experience, location, and employer.

What jobs make 3000 a month without a degree?

A Director of Customer Relations typically requires relevant experience and skills rather than a specific degree, and salaries can vary widely. Entry-level or related roles such as customer service managers, sales representatives, or administrative supervisors may earn around $3,000 monthly with relevant experience and strong performance. Many of these jobs emphasize skills like communication, problem-solving, and industry knowledge over formal education.

What does a Director of Customer Relations do?

A Director of Customer Relations is responsible for overseeing the strategies and operations that ensure a company's customers have a positive experience. They lead teams that handle customer support, address client concerns, and work to improve customer satisfaction and loyalty. This role often involves analyzing customer feedback, resolving escalated issues, developing customer service policies, and collaborating with other departments to enhance the overall customer journey. The Director of Customer Relations plays a key role in building strong, long-lasting relationships between the company and its customers.

How does a Director of Customer Relations typically collaborate with other departments to enhance the customer experience?

A Director of Customer Relations frequently works alongside teams such as sales, marketing, product development, and support to ensure a seamless customer experience. This role involves translating customer feedback into actionable insights for these departments, helping to align company offerings with customer needs. Regular cross-functional meetings and strategic planning sessions are common, as the Director acts as a bridge to foster communication and drive customer-centric initiatives throughout the organization.

What are the key skills and qualifications needed to thrive as a Director of Customer Relations, and why are they important?

To thrive as a Director of Customer Relations, you need expertise in customer service management, strategy development, and a track record of leadership, typically supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer analytics tools, and quality assurance systems is important for driving and measuring customer engagement. Exceptional communication, conflict resolution, and team leadership skills help build strong relationships and foster a customer-centric culture. These competencies are crucial for ensuring customer satisfaction, loyalty, and the overall growth of the organization.

What is the highest paying job in customer service?

The highest paying roles in customer service are often executive-level positions such as Vice President of Customer Experience or Customer Service Director, which can earn six-figure salaries. These roles typically require extensive leadership experience, strategic skills, and a strong understanding of customer relations management tools and data analysis.
More about Director Customer Relations jobs
What cities are hiring for Director Customer Relations jobs? Cities with the most Director Customer Relations job openings:
What are the most commonly searched types of Customer Relations jobs? The most popular types of Customer Relations jobs are:
What states have the most Director Customer Relations jobs? States with the most job openings for Director Customer Relations jobs include:
What job categories do people searching Director Customer Relations jobs look for? The top searched job categories for Director Customer Relations jobs are:
Director Customer Relations jobs near you
Infographic showing various Director Customer Relations job openings in the United States as of May 2026, with employment types broken down into 2% Locum Tenens, 72% Full Time, 11% Part Time, 2% Temporary, 12% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $103,920 per year, or $50 per hour.
Deputy Director, Customer Service

Deputy Director, Customer Service

Metropolitan Transportation Authority

Long Island City, NY • On-site

$119K - $134K/yr

Full-time

Posted 17 days ago

Metropolitan Transportation Authority rating

7.5

Company rating: 7.5 out of 10

Based on 132 frontline employees who took The Breakroom Quiz

38th of 76 rated public transport

Job description

Job ID: 15903
Business Unit: MABSTOA
Location: Long Island City, NY, United States
Regular/Temporary: Regular
Department: Customer Relations
Date Posted: May 22, 2026
Description
Title: Deputy Director Customer Service
Department: Paratransit
Authority: NYCT
Division/Unit: Customer Service
Work Location: 33-00 Northern Blvd, Long Island City, NY 11101
Hours of Work: 9am - 5pm
Compensation:
$119,891 - $134,878
Deadline (if Applicable):
Until Filled
Reporting Manager (If Applicable):
Customer Relations Officer
POSITION SUMMARY
MTA New York City Transit Paratransit (Access-A-Ride) Service is a federally mandated service, in accordance with the Americans with Disabilities Act (ADA) of 1990, providing origin-to-destination, demand-response, shared ride transportation for individuals with disabilities that cannot use fixed route public buses and subways. This position is responsible for supporting the Customer Relations Unit in managing the Correspondence team made up of NYCT staff, Contractors, and Interns; specifically guiding all aspects of assisting Access-A-Ride (AAR) customers and documenting their travel experience via the Customer Relations Management database (Cassie).
RESPONSIBILITIES
The Deputy Director Customer Service is responsible for assigning Cassie cases, handling escalated complaints, conducting monthly staff quality control, training and retraining. This role resolves AAR customer technology issues by investigating and communicating with MTA-IT or the Paratransit Project Management unit. Responsible for developing processes and policies for new initiatives such as the MY AAR app, AAR OMNY, AAR chat-Bot, and Paratransit internal technology systems. In addition, this role oversees all HR responsibilities for the Correspondence team (daily attendance, pay, staff tours, vacations, absences, conflicts, etc.).
EDUCATION AND EXPERIENCE
A Baccalaureate degree from an accredited college or university in Business Administration, Transportation Management, Public Relations, Journalism, or, Public Administration and five (5) years of full-time related experience, at least three (3) years of which of which must have been in a managerial/supervisory capacity.
DESIRED SKILLS
  • Excellent Customer Service experience
  • Knowledge of FTA (Federal Transit Administration) and ADA (American with Disabilities Act) provisions
  • Knowledge of Microsoft Applications
  • Excellent verbal, written and interpersonal communication skills

Selection Method:
Based on evaluation of education, skills, experience, and interview.
Other Information: Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the "Commission").
Equal Employment Opportunity:
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.

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