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Member Relations Director Jobs (NOW HIRING)

Crossroads YMCA

Member Relations Director

Gary, IN

$21/hr

Apply today for Member Relations Director! About the Role This is a high-impact leadership role responsible for leading the membership experience at the YMCA. You'll oversee membership operations ...

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Troon

Member Relations Director

Flagstaff, AZ

Flagstaff Ranch Golf Club , located in Flagstaff, AZ , is pleased to announce an excellent career opportunity for a Member Relations Director ! We are seeking a driven individual who is eager to ...

Troon Golf

Member Relations Director

Flagstaff, AZ · On-site

Flagstaff Ranch Golf Club , located in Flagstaff, AZ , is pleased to announce an excellent career opportunity for a Member Relations Director ! We are seeking a driven individual who is eager to ...

USAA

Director, Member Relations

Colorado Springs, CO · On-site +1

The Opportunity Seeking a Member Relations Director that will provide strategic leadership and operational oversight for complex member communications, including consumer and regulatory complaints ...

USAA

Director, Member Relations

San Antonio, TX · On-site +1

The Opportunity Seeking a Member Relations Director that will provide strategic leadership and operational oversight for complex member communications, including consumer and regulatory complaints ...

GitLab

Senior Team Member Relations Partner

This is a senior-level individual contributor role that reports to the Team Member Relations Director. You'll work with a high degree of autonomy on sensitive and higher-risk matters, help shape ...

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Member Relations Director information

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$39K

$100.9K

$173.5K

How much do member relations director jobs pay per year?

As of Aug 30, 2026, the average yearly pay for member relations director in the United States is $100,880.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $131,500.00 per year, depending on experience, location, and employer.

What is a member relations director?

A Member Relations Director is a professional responsible for managing and enhancing relationships between an organization and its members. Their primary duties include addressing member concerns, organizing events or programs, overseeing member communications, and ensuring high satisfaction and retention rates. They often serve as the main point of contact for members, working to foster engagement and loyalty within the organization. This role is commonly found in clubs, associations, and membership-based organizations.

How does a member relations director typically collaborate with other departments to enhance member satisfaction?

A Member Relations Director frequently works cross-functionally with teams such as membership services, marketing, and events to ensure a seamless and rewarding experience for members. They often coordinate with these departments to address member feedback, resolve concerns, and develop initiatives that increase engagement. Regular communication and collaborative planning are essential, as the Director serves as the primary advocate for members’ interests and helps align organizational goals with member needs.

What are the key skills and qualifications needed to thrive as a member relations director, and why are they important?

To thrive as a Member Relations Director, you need strong customer service, relationship management, and organizational skills, often supported by a degree in business, hospitality, or a related field. Familiarity with CRM software, event management systems, and membership databases is typically required. Exceptional interpersonal skills, problem-solving ability, and proactive communication help you build trust and enhance member satisfaction. These competencies are crucial for fostering member engagement, retention, and the overall success of the organization.

What is the difference between Member Relations Director vs Membership Coordinator?

AspectMember Relations DirectorMembership Coordinator
ResponsibilitiesOversees member engagement strategies, manages member retention, and develops programs to enhance member satisfaction.Assists with member onboarding, processes membership applications, and supports event coordination.
Required CredentialsBachelor's degree, experience in member services or relationship management, strong communication skills.Bachelor's degree or relevant experience, excellent organizational skills, customer service background.
Work EnvironmentTypically in an office setting, working closely with senior management and members.Office environment, often supporting events and member interactions.
Industry UsageCommon in associations, nonprofits, and clubs.Used in similar organizations, often as an entry or mid-level role.

The Member Relations Director focuses on strategic engagement and retention, while the Membership Coordinator handles day-to-day member support and onboarding. Both roles are vital for maintaining strong member relationships but differ in scope and seniority.

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Member Relations Director jobs near you
Infographic showing various Member Relations Director job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $100,880 per year, or $48.5 per hour.

Member Relations Director

CROSSROADS YOUNG MENS CHRISTIAN ASSOCIATION INC

Gary, IN • On-site

$21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 hours ago

Posted today

Job description

Pay starting at $21.00 per hour and up based on experience
Join us at our Gary YMCA and a set a new standard for member care. Apply today for Member Relations Director!
About the Role
This is a high-impact leadership role responsible for leading the membership experience at the YMCA. You'll oversee membership operations, guide a customer-focused team, and develop strategies that attract new members, deepen engagement, and inspire lifelong connections to the Y. This role is fast-paced, people-centered, and highly visible. Every day, you'll interact with members, coach staff, solve challenges, analyze performance, and collaborate with other departments to ensure every person who walks through our doors feels welcomed, valued, and connected.
What You'll Do
  • Lead the day-to-day operations of the Membership Department.
  • Recruit, onboard, train, coach, and develop a high-performing Member Relations team.
  • Create an exceptional member experience by anticipating needs, personalizing interactions, and exceeding expectations.
  • Develop and implement membership recruitment, engagement, and retention strategies that support branch growth.
  • Ensure every prospective member receives a welcoming, cause-driven tour that inspires them to join the YMCA community.
  • Build meaningful relationships with members and connect them to programs, services, and opportunities that support their goals.
  • Respond promptly and professionally to member questions, concerns, and feedback while identifying opportunities to improve the member experience.
  • Manage department scheduling, payroll, and daily staffing needs.
  • Monitor membership performance, tour-to-join conversion rates, retention metrics, and department budgets.
  • Utilize CRM and reservation systems to support operational excellence and member engagement.
  • Partner with branch leadership to support the YMCA Annual Campaign, special events, and community outreach efforts.
  • Demonstrate flexibility by supporting branch operations and organizational priorities as needs evolve.
What We're Looking For
  • A people-first leader who enjoys building relationships and developing others.
  • A customer service professional who believes every interaction matters.
  • Someone who is energized by coaching teams, achieving goals, and creating a welcoming culture.
  • A strategic thinker who uses data and performance metrics to improve results.
  • A confident communicator who can navigate challenges with professionalism and empathy.
  • A collaborative leader who enjoys working across departments to create exceptional experiences.
  • Someone who is passionate about serving the community and living the YMCA mission every day.
This Role Might Not Be a Fit If...
  • You prefer a behind-the-scenes role with limited interaction with people.
  • You're uncomfortable leading a team, coaching employees, or holding others accountable.
  • You prefer a slow-paced or highly predictable work environment.
  • You don't enjoy balancing customer service, leadership, sales, and administrative responsibilities.
  • You're uncomfortable addressing member concerns, resolving conflict, or making decisions in the moment.
  • You prefer working independently rather than collaborating across multiple departments.
  • You're unable to work a flexible schedule that may include evenings, weekends, and holidays.
Why You'll Love It Here
  • Help create meaningful experiences that positively impact members and families every day.
  • Build lasting relationships while strengthening your community.
  • Lead a passionate team dedicated to service, inclusion, and belonging.
  • Join one of the fastest-growing YMCA associations in the country.
  • Shape membership growth, engagement, and organizational success.
  • Enjoy opportunities for leadership development and career advancement within the YMCA.
What You Bring
  • Associate's degree in business, communications, recreation, hospitality, or a related field preferred (or equivalent experience).
  • Three (3) or more years of leadership experience, preferably in membership, hospitality, customer service, retail, recreation, or nonprofit environments.
  • Experience supervising, coaching, and developing employees.
  • Strong interpersonal, communication, and conflict-resolution skills.
  • Excellent organizational skills with the ability to manage multiple priorities.
  • Results-driven mindset with strong planning and problem-solving abilities.
  • Proficiency in Microsoft Office 365 and experience using CRM or membership management software.
  • Ability to build relationships with individuals from diverse backgrounds and communities.
  • Commitment to delivering exceptional customer service and advancing the YMCA mission.
What the Job Is Really Like
  • You'll spend your day balancing leadership, relationship-building, problem-solving, and operational responsibilities.
  • No two days are exactly alike-you may coach staff during the morning, welcome prospective members with a cause-driven tour, resolve a member concern, review membership trends, collaborate with department leaders, and finish the day recognizing team accomplishments.
  • You'll be one of the first leaders members interact with, making your ability to create welcoming experiences essential to the success of the branch.
  • Success requires flexibility, emotional intelligence, organization, strong communication, and a genuine passion for helping people feel like they belong.
  • While you'll spend time using technology and analyzing reports, the heart of this role is building relationships-with members, staff, volunteers, and the community.

Our benefits include:
  • Health care medical coverage
  • Dental and vision insurance
  • Employer-paid Long-Term Disability (LTD) and Life Insurance
  • Generous Paid Time Off (PTO)
  • 12% employer retirement contribution
  • Complimentary YMCA family membership
  • 50% discount on most YMCA programs
  • Ongoing professional development and leadership development opportunities

We encourage our staff to take full advantage of YMCA programs and facilities to support their own health, well-being, and work-life balance.
Our Mission
To put Christian principles into practice through programs that build healthy spirit, mind, and body for all.

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