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Member Relations Director Jobs (NOW HIRING)

YMCA

Member Relations Director

Crown Point, IN · On-site

$21/hr

Apply today for Member Relations Director! POSITION SUMMARY: This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy ...

Troon Golf

Membership Relations Director

Kankakee, IL · On-site

$60K - $70K/yr

Relay Member suggestions, concerns, & complaints to Club leadership team. * Manage membership files ... Member Relations Director may experience various types of weather including Sunshine, Heat, Rain ...

Troon

Membership Relations Director

Kankakee, IL

$60K/yr

Relay Member suggestions, concerns, & complaints to Club leadership team. * Manage membership files ... Member Relations Director may experience various types of weather including Sunshine, Heat, Rain ...

Meijer, Inc.

Director, Labor Relations

Grand Rapids, MI · On-site

Team member discount * Development programs for advancement and career growth Please review the job profile below and apply today! The Labor Relations Director is responsible for all labor relations ...

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$39K

$100.9K

$173.5K

How much do member relations director jobs pay per year?

As of May 31, 2026, the average yearly pay for member relations director in the United States is $100,880.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $131,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Member Relations Director, and why are they important?

To thrive as a Member Relations Director, you need strong customer service, relationship management, and organizational skills, often supported by a degree in business, hospitality, or a related field. Familiarity with CRM software, event management systems, and membership databases is typically required. Exceptional interpersonal skills, problem-solving ability, and proactive communication help you build trust and enhance member satisfaction. These competencies are crucial for fostering member engagement, retention, and the overall success of the organization.

How does a Member Relations Director typically collaborate with other departments to enhance member satisfaction?

A Member Relations Director frequently works cross-functionally with teams such as membership services, marketing, and events to ensure a seamless and rewarding experience for members. They often coordinate with these departments to address member feedback, resolve concerns, and develop initiatives that increase engagement. Regular communication and collaborative planning are essential, as the Director serves as the primary advocate for members’ interests and helps align organizational goals with member needs.

What is a Member Relations Director?

A Member Relations Director is a professional responsible for managing and enhancing relationships between an organization and its members. Their primary duties include addressing member concerns, organizing events or programs, overseeing member communications, and ensuring high satisfaction and retention rates. They often serve as the main point of contact for members, working to foster engagement and loyalty within the organization. This role is commonly found in clubs, associations, and membership-based organizations.

What is the difference between Member Relations Director vs Membership Coordinator?

AspectMember Relations DirectorMembership Coordinator
ResponsibilitiesOversees member engagement strategies, manages member retention, and develops programs to enhance member satisfaction.Assists with member onboarding, processes membership applications, and supports event coordination.
Required CredentialsBachelor's degree, experience in member services or relationship management, strong communication skills.Bachelor's degree or relevant experience, excellent organizational skills, customer service background.
Work EnvironmentTypically in an office setting, working closely with senior management and members.Office environment, often supporting events and member interactions.
Industry UsageCommon in associations, nonprofits, and clubs.Used in similar organizations, often as an entry or mid-level role.

The Member Relations Director focuses on strategic engagement and retention, while the Membership Coordinator handles day-to-day member support and onboarding. Both roles are vital for maintaining strong member relationships but differ in scope and seniority.

What cities are hiring for Member Relations Director jobs? Cities with the most Member Relations Director job openings:
What are the most commonly searched types of Member Relations jobs? The most popular types of Member Relations jobs are:
Who are the top companies hiring for Member Relations Director jobs? The top employers for Member Relations Director jobs are:
What states have the most Member Relations Director jobs? States with the most job openings for Member Relations Director jobs include:
Member Relations Director jobs near you
Infographic showing various Member Relations Director job openings in the United States as of May 2026, with employment types broken down into 2% As Needed, 81% Full Time, 13% Part Time, and 4% Contract. Highlights an 84% Physical, 5% Hybrid, and 11% Remote job distribution, with an average salary of $100,880 per year, or $48.5 per hour.
Member Relations Director

Member Relations Director

YMCA

Crown Point, IN • On-site

$21/hr

Full-time

Posted 20 days ago

YMCA rating

6.1

Company rating: 6.1 out of 10

Based on 1,974 frontline employees who took The Breakroom Quiz

479th of 667 rated non-profit organizations

Job description

Help Us Launch Something Big-Our All New Gary YMCA and a New Standard for Member Care. Apply today for Member Relations Director!
Job Description
POSITION SUMMARY: This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living, and social responsibility. The Member Relations Director plays a key role in overseeing membership services and engagement strategies. They are responsible for delivering exceptional service to members, guests, and program participants, promoting memberships and programs, and maintaining a welcoming environment. The Member Relations Director is expected to embody the YMCA values, work collaboratively with the team, and lead efforts that foster a sense of community and belonging. As a leader at the Y, the Member Relations Director ensures an inviting and inclusive environment that serves all members and guests.
Qualifications
  • Associate's degree in related field or equivalent is preferred.
  • Minimum 3 years of job-related experience required in leading a team.
  • Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
  • Excellent interpersonal, communication, and problem-solving skills.
  • Able to work independently and with minimal supervision. Organized and detail oriented.
  • Results driven with proactive planning skills.
  • Adept computer skills in Office 365.
  • Must be able to work flexible hours including evenings, weekends, and holidays.
  • Complete ongoing yearly compliance training.
  • Ability to respond to safety and emergency situations.

Essential Functions
  • Consistently deliver an exceptional member experience by anticipating needs, personalizing interactions, and proactively finding ways to exceed expectations.
  • Foster a welcoming and inclusive environment by engaging with members in a friendly, solution-oriented manner, ensuring every interaction leaves a lasting positive impression.
  • Implement member service and engagement strategies that support the recruitment of new members and the retention of existing members in a welcoming environment.
  • Responds to all member and community inquiries and/or complaints in a timely manner while planning solutions and procedures for improved results.
  • Manage multiple software systems for court reservations and CRM systems.
  • Ensure all cause driven tours conducted are working to meet departments tour-to-join closing rate and exceeding the expectations of prospecting members.
  • Build relationships with members; helps members connect with one another and the YMCA.
  • Lead Membership team in providing exemplary member service through building relationships, assisting in reaching personal goals, and instilling a sense of belonging.
  • Adheres to the organization's policies and procedures.
  • Assists in onboarding, training, and development of team members while recognizing and celebrating individual and team accomplishments.
  • Responsible for department timekeeping and scheduling.
  • Managing monthly budget standards and proactively strategizes to meet budget goals.
  • Engages with the community and team members to support the Annual Campaign efforts.
  • Demonstrates flexibility by performing a variety of tasks and additional responsibilities as needed to support evolving program and member needs.

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