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Member Relations Director Jobs (NOW HIRING)

Troon

Member Relations Director

Flagstaff, AZ · On-site

Flagstaff Ranch Golf Club , located in Flagstaff, AZ , is pleased to announce an excellent career opportunity for a Member Relations Director ! We are seeking a driven individual who is eager to ...

Troon Golf

Member Relations Director

Flagstaff, AZ · On-site

Flagstaff Ranch Golf Club , located in Flagstaff, AZ , is pleased to announce an excellent career opportunity for a Member Relations Director ! We are seeking a driven individual who is eager to ...

Troon

Member Relations Director

Flagstaff, AZ · On-site

Flagstaff Ranch Golf Club , located in Flagstaff, AZ , is pleased to announce an excellent career opportunity for a Member Relations Director ! We are seeking a driven individual who is eager to ...

AGC of Michigan

Director of Labor Relations

Lansing, MI · On-site

... member locations and project sites for training and outreach. Recruiting Process for the Labor ... Relations Director Position The recruiting process includes a combination of preliminary phone ...

StateJobsNY

Member Relations Specialist

Albany, NY · On-site

$54K - $60K/yr

... Director of Member Relations & Operations with membership onboarding, outreach, invoicing ... offboarding, and other Member Relations related tasks. - Organize and collect physical/electronic ...

Murano

Community Relations Director (Sales)

Seattle, WA

$33.99 - $44.95/hr

Pet insurance and team member discounts. * Advance Pay benefit - access wages before payday. * A ... Our Sales Directors (Community Relations Directors) are responsible for: * Achieves and maintains a ...

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$39K

$100.9K

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How much do member relations director jobs pay per year?

As of Jun 29, 2026, the average yearly pay for member relations director in the United States is $100,880.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $131,500.00 per year, depending on experience, location, and employer.

What is a Member Relations Director?

A Member Relations Director is a professional responsible for managing and enhancing relationships between an organization and its members. Their primary duties include addressing member concerns, organizing events or programs, overseeing member communications, and ensuring high satisfaction and retention rates. They often serve as the main point of contact for members, working to foster engagement and loyalty within the organization. This role is commonly found in clubs, associations, and membership-based organizations.

What are the key skills and qualifications needed to thrive as a Member Relations Director, and why are they important?

To thrive as a Member Relations Director, you need strong customer service, relationship management, and organizational skills, often supported by a degree in business, hospitality, or a related field. Familiarity with CRM software, event management systems, and membership databases is typically required. Exceptional interpersonal skills, problem-solving ability, and proactive communication help you build trust and enhance member satisfaction. These competencies are crucial for fostering member engagement, retention, and the overall success of the organization.

What is the difference between Member Relations Director vs Membership Coordinator?

AspectMember Relations DirectorMembership Coordinator
ResponsibilitiesOversees member engagement strategies, manages member retention, and develops programs to enhance member satisfaction.Assists with member onboarding, processes membership applications, and supports event coordination.
Required CredentialsBachelor's degree, experience in member services or relationship management, strong communication skills.Bachelor's degree or relevant experience, excellent organizational skills, customer service background.
Work EnvironmentTypically in an office setting, working closely with senior management and members.Office environment, often supporting events and member interactions.
Industry UsageCommon in associations, nonprofits, and clubs.Used in similar organizations, often as an entry or mid-level role.

The Member Relations Director focuses on strategic engagement and retention, while the Membership Coordinator handles day-to-day member support and onboarding. Both roles are vital for maintaining strong member relationships but differ in scope and seniority.

How does a Member Relations Director typically collaborate with other departments to enhance member satisfaction?

A Member Relations Director frequently works cross-functionally with teams such as membership services, marketing, and events to ensure a seamless and rewarding experience for members. They often coordinate with these departments to address member feedback, resolve concerns, and develop initiatives that increase engagement. Regular communication and collaborative planning are essential, as the Director serves as the primary advocate for members’ interests and helps align organizational goals with member needs.
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Member Relations Director jobs near you
Member Relations Director

Member Relations Director

Heritage Golf Group

Scotch Plains, NJ • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Member Relations Director

Shackamaxon Country Club

100 Tillinghast Turn, Scotch Plains, NJ 08876


Shackamaxon Country Club, part of the Heritage Golf Group portfolio, is seeking an energetic, relationship-focused, and hospitality-driven Member Relations Director to lead member engagement initiatives and enhance the overall member experience. This highly visible role serves as a key ambassador of the club, fostering meaningful member connections, developing engaging programming, and ensuring members feel welcomed, valued, and connected to the club community.


The ideal candidate is outgoing, organized, and passionate about creating exceptional experiences while building strong relationships with members and prospective members. This individual will work collaboratively across all club departments to drive member satisfaction, retention, and engagement.


Position Summary

The Member Relations Director is responsible for overseeing member engagement, communications, events, and relationship-building initiatives that strengthen the club's culture and sense of community. This role serves as a primary point of contact for members, supports the new member onboarding process, and helps create memorable experiences that enhance the value of membership.


Key Responsibilities

Member Engagement & Retention

  • Serve as a visible and welcoming presence throughout the club, building strong relationships with members and guests.
  • Foster member satisfaction through proactive communication, engagement, and service recovery when needed.
  • Develop and implement programs and initiatives designed to increase member participation and retention.
  • Conduct regular outreach to members and gather feedback to help improve the overall member experience.
  • Support membership growth by assisting with prospective member visits and introductions.

New Member Integration

  • Lead the onboarding and orientation process for new members.
  • Develop and manage welcome programs that help new members become engaged in club activities.
  • Facilitate introductions and connections between new and existing members to encourage involvement.

Events & Club Programming

  • Plan, coordinate, and execute member social events, family activities, and club programming.
  • Collaborate with Golf, Food & Beverage, Racquet Sports, Aquatics, and other departments to deliver exceptional member experiences.
  • Manage event promotion, registration, communications, and post-event follow-up.
  • Evaluate event participation and member feedback to continuously improve programming.

Member Communications

  • Oversee member communications including newsletters, email campaigns, event promotions, and club announcements.
  • Ensure communication is timely, engaging, and aligned with the club's brand and culture.
  • Maintain club calendars and event information across all communication platforms.
  • Assist with social media and website content related to membership and club activities.

Membership Administration

  • Maintain accurate membership records and databases.
  • Track member engagement and participation metrics.
  • Prepare reports related to membership activity, retention, and event participation.
  • Assist with membership documentation and administrative processes as needed.


Qualifications

  • 3+ years of experience in membership services, hospitality, private clubs, event management, customer service, or a related field.
  • Strong relationship-building and interpersonal skills.
  • Exceptional communication and organizational abilities.
  • Proven ability to plan and execute successful events and member programs.
  • Professional, positive, and service-oriented approach.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Proficiency with Microsoft Office and membership management software.
  • Private club, hospitality, or luxury service experience preferred.


Schedule

This position requires flexibility, including evenings, weekends, and holidays, based on member events, club activities, and operational needs.

Apply