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YMCA

Member Relations Director

Crown Point, IN · On-site

$21/hr

The Member Relations Director plays a key role in overseeing membership services and engagement ... Manage multiple software systems for court reservations and CRM systems. * Ensure all cause driven ...

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How much do member relations manager jobs pay per year?

As of May 31, 2026, the average yearly pay for member relations manager in the United States is $80,705.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,500.00 and $105,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Member Relations Manager, and why are they important?

To thrive as a Member Relations Manager, you need strong interpersonal skills, experience in customer service or client relations, and typically a bachelor’s degree in business, communications, or a related field. Familiarity with customer relationship management (CRM) systems, membership databases, and communication platforms is often required. Outstanding problem-solving abilities, attention to detail, and effective communication help build trust and foster positive member experiences. These skills and qualities ensure high member satisfaction and retention, which are crucial for the organization’s growth and reputation.

How does a Member Relations Manager typically collaborate with other departments to enhance the overall member experience?

A Member Relations Manager often works closely with departments such as marketing, customer service, and events to ensure that member needs are effectively communicated and addressed. This collaboration can involve coordinating campaigns to boost member engagement, relaying feedback to improve services or benefits, and assisting with the planning of member-focused events. By maintaining open lines of communication with colleagues across the organization, the Member Relations Manager helps create a seamless and positive experience for all members. This cross-functional teamwork is essential for identifying opportunities to add value and quickly resolving any issues that arise.

What are Member Relations Managers?

Member Relations Managers are professionals responsible for building and maintaining positive relationships between an organization and its members. They handle member inquiries, address concerns, and ensure high levels of member satisfaction and engagement. Their duties often include organizing events, managing member communications, and developing strategies to improve member retention. By acting as the main point of contact, they help foster a sense of community and loyalty within the organization.

What is the difference between Member Relations Manager vs Customer Service Representative?

AspectMember Relations ManagerCustomer Service Representative
Required CredentialsBachelor's degree, experience in member engagementHigh school diploma or equivalent, customer service training
Work EnvironmentOffice setting, client meetings, strategic planningCall centers, retail, or online support
Employer & Industry UsageMembership organizations, associations, clubsRetail, telecom, hospitality, various service industries
Common Search & ComparisonFocus on member engagement and retentionFocus on resolving customer issues and inquiries

The Member Relations Manager typically handles strategic engagement and retention of members within organizations, requiring more experience and specialized skills. In contrast, Customer Service Representatives focus on addressing customer inquiries and resolving issues, often with less experience required. While both roles involve communication and relationship-building, their scope and responsibilities differ significantly.

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Member Relations Manager jobs near you
Infographic showing various Member Relations Manager job openings in the United States as of May 2026, with employment types broken down into 2% As Needed, 39% Full Time, 57% Part Time, 1% Temporary, and 1% Nights. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $80,705 per year, or $38.8 per hour.
Member Relations Manager (Reservations Manager)

Member Relations Manager (Reservations Manager)

Baltimore Country Club

Lutherville Timonium, MD

Full-time

Medical, Dental, Vision, Retirement

Posted 8 days ago

Job description

Baltimore Country Club in Lutherville-Timonium, MD is looking to hire a full-time Member Relations Manager (Reservations Manager) to lead our Member Relations staff in providing exceptional service to our members and guests. This position offers a competitive salary based on skills and experience. We also offer free staff meals, a staff discount program, free golf on Mondays, gym membership reimbursement, plus so much more! This position is eligible for the full benefits package including medical, dental, vision, STD/LTD, and a 401k plan with a generous matching contribution. Are you a customer service rock star who is ready to continue your career in hospitality? If so, apply today!

ABOUT BALTIMORE COUNTRY CLUB

Baltimore Country Club was founded in 1898 and it was a success from the start, with 600 members enjoying its 150-acre facility less than five miles from downtown Baltimore. Just one year after opening, the Club gained immediate recognition in the golf world by hosting the fifth United States Open Championship. Today the Club is over 3,300 members strong with two campuses. It is widely recognized as one of the top 50 country clubs in the nation and top 100 in the world. We are all about the simple truth and doing what is right not what is easy.

A DAY IN THE LIFE AS THE MEMBER RELATIONS MANAGER

As the Member Relations Manager at Baltimore Country Club, you are part of a team with exceptional standards. You are passionate about hospitality and exceeding our members' expectations. Each day, you motivate your team by ensuring they are properly trained and perform their responsibilities in a manner that meets BCC's Simple Truth of "Great People Make Favorite Places". You and your team are responsible for managing the reservations process for all dining and events including special club events that may fall on holidays and weekends from beginning to end and will be required to be onsite as needed to ensure reservations are properly addressed for those events. You love the camaraderie that comes with working as part of a cohesive team in a large country club. You enjoy working in a fast-paced environment where you are never bored, always challenged, and time goes by quickly.

QUALIFICATIONS

  • Strong interpersonal, problem-solving, conflict management, and time management skills required.
  • Excellent communication to include verbal, written and listening skills, including excellent grammar, be highly organized with the ability to multi-task.
  • Proficient in Microsoft Office Suite; reservations system proficiency is preferred.

Experience working in a Country Club, Hotel, or Restaurant is strongly preferred, but not required. Do you work well as part of a team? Do you have excellent customer service skills and a love for hospitality? Do you have good communication skills and the ability to memorize information easily? Are you quick on your feet and able to work in a fast-paced environment? If so, then you might just be perfect for the Member Relations Manager position!

ARE YOU READY TO JOIN OUR COUNTRY CLUB MEMBER RELATIONS TEAM?

We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this job, please fill out our initial 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you!

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