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Member Relations Manager Jobs (NOW HIRING)

The Moore

Member Relations Manager

Miami, FL

The Member Relations Manager is one of the most visible member-facing roles at The Moore. It sits within the integrated Membership and Programming division and serves as the human connective tissue ...

The Phoenix Zoo

Donor Relations Manager

Phoenix, AZ · On-site

$84K - $90K/yr

Director of Donor and Member Relations FLSA Status: Full-time, Regular, Exempt Pay: $84,321 - $90,000 Yearly Application Submission Deadline: 8/2/26 General Statement: The Donor Relations Manager ...

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Member Relations Manager information

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$28K

$80.7K

$140.5K

How much do member relations manager jobs pay per year?

As of Jul 21, 2026, the average yearly pay for member relations manager in the United States is $80,705.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,500.00 and $105,500.00 per year, depending on experience, location, and employer.

What is the difference between Member Relations Manager vs Customer Service Representative?

AspectMember Relations ManagerCustomer Service Representative
Required CredentialsBachelor's degree, experience in member engagementHigh school diploma or equivalent, customer service training
Work EnvironmentOffice setting, client meetings, strategic planningCall centers, retail, or online support
Employer & Industry UsageMembership organizations, associations, clubsRetail, telecom, hospitality, various service industries
Common Search & ComparisonFocus on member engagement and retentionFocus on resolving customer issues and inquiries

The Member Relations Manager typically handles strategic engagement and retention of members within organizations, requiring more experience and specialized skills. In contrast, Customer Service Representatives focus on addressing customer inquiries and resolving issues, often with less experience required. While both roles involve communication and relationship-building, their scope and responsibilities differ significantly.

How does a Member Relations Manager typically collaborate with other departments to enhance the overall member experience?

A Member Relations Manager often works closely with departments such as marketing, customer service, and events to ensure that member needs are effectively communicated and addressed. This collaboration can involve coordinating campaigns to boost member engagement, relaying feedback to improve services or benefits, and assisting with the planning of member-focused events. By maintaining open lines of communication with colleagues across the organization, the Member Relations Manager helps create a seamless and positive experience for all members. This cross-functional teamwork is essential for identifying opportunities to add value and quickly resolving any issues that arise.

What are Member Relations Managers?

Member Relations Managers are professionals responsible for building and maintaining positive relationships between an organization and its members. They handle member inquiries, address concerns, and ensure high levels of member satisfaction and engagement. Their duties often include organizing events, managing member communications, and developing strategies to improve member retention. By acting as the main point of contact, they help foster a sense of community and loyalty within the organization.

What are the key skills and qualifications needed to thrive as a Member Relations Manager, and why are they important?

To thrive as a Member Relations Manager, you need strong interpersonal skills, experience in customer service or client relations, and typically a bachelor’s degree in business, communications, or a related field. Familiarity with customer relationship management (CRM) systems, membership databases, and communication platforms is often required. Outstanding problem-solving abilities, attention to detail, and effective communication help build trust and foster positive member experiences. These skills and qualities ensure high member satisfaction and retention, which are crucial for the organization’s growth and reputation.
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What cities are hiring for Member Relations Manager jobs? Cities with the most Member Relations Manager job openings:
What are the most commonly searched types of Member Relations jobs? The most popular types of Member Relations jobs are:
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What states have the most Member Relations Manager jobs? States with the most job openings for Member Relations Manager jobs include:
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Member Relations Manager jobs near you
Infographic showing various Member Relations Manager job openings in the United States as of July 2026, with employment types broken down into 85% Full Time, 13% Part Time, 1% Temporary, and 1% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $80,705 per year, or $38.8 per hour.
Member Relations Manager

Member Relations Manager

MIT Human Resources

Cambridge, MA

Other

Re-posted 16 days ago

Job description

MEMBER RELATIONS MANAGER, Media Lab - External Relations Team, to serve as the primary relationship manager for a portfolio of Unit consortia members (external companies) and handle a diverse set of duties on the External Relations team.  Will act as the primary liaison to member organizations and their senior leadership (CEOs, CTOs), ensuring demonstration of membership value and driving contract renewals through proactive engagement; maintain deep knowledge of faculty and student research to strategically match the Lab’s capabilities with member needs; assess organizational fit and recommend high-value collaboration opportunities; plan and execute member visits, workshops, and demonstrations; co-organize bi-annual multi-day events and design virtual engagement programs to maximize interaction between member companies and the Lab; monitor membership health through continuous tracking of interactions, collaborations, and satisfaction metrics; and analyze contract progress and provide strategic recommendations to optimize relationships.
The full job description is available here: https://www.media.mit.edu/about/job-opportunities/

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About MIT Human Resources

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Our mission is to advance a vibrant and diverse work community where individuals and groups thrive and contribute to MIT's excellence. We offer Support, Services, and Programs to enhance your work life. We're here to help. MIT is committed to helping employees achieve a healthy balance between their careers and the full lives they lead off-campus. Explore all of MIT's Work & Life resources, including MyLife Services, which provides 24/7 access to a network of experts available to help with life’s challenges.

Industry

Human resource programs administration

Company size

1 - 10 Employees

Headquarters location

Cambridge, MA, US

Year founded

2014

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