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Member Relations Manager Jobs (NOW HIRING)

John Reed Fitness

Member Relations

Santa Monica, CA · On-site

Member Relations plays an integral role in providing an elevated, seamless experience for JOHN REED ... This role reports to the Club Manager. • Serve as first point of contact at check-in; creating a ...

John Reed Fitness

Member Relations

Los Angeles, CA

$20/hr

Member Relations plays an integral role in providing an elevated, seamless experience for JOHN REED ... This role reports to the Club Manager. Serve as first point of contact at check-in; creating a ...

Meijer, Inc.

Team Relations Manager

Grand Rapids, MI · On-site

Team member discount * Development programs for advancement and career growth Please review the job ... The Team Relations Manager will use a working knowledge of applicable employment laws and HR best ...

SMR

Guest Relations Manager

Pigeon Forge, TN · On-site

$50K - $55K/yr

Support the Guest Relations Supervisor with team member's training, instruction and coaching. * Property applicable: Manage a well-trained team to operate the Maestro booking system, to ensure a fast ...

Troon Golf

Member Relations Director

Flagstaff, AZ · On-site

... for a Member Relations Director ! We are seeking a driven individual who is eager to learn ... As part of Troon, you'll contribute to a global leader in golf and community management. The ...

Troon

Member Relations Director

Flagstaff, AZ · On-site

... for a Member Relations Director ! We are seeking a driven individual who is eager to learn ... As part ofTroon, you'll contribute to a global leader in golf and community management. The ...

Crossroads YMCA Inc

Member Relations Champion

Gary, IN · On-site

$16/hr

Member Relations Champion Gary YMCA - Gary, IN Overview Position Type Part Time Description Pay ... Adept computer skills with CRM experience. YMCA Competencies (Team Leader): The National YMCA ...

Collington

Senior Employee Relations Manager

Bowie, MD · On-site

$119K/yr

The role involves managing and resolving complex team member relations issues, conducting thorough investigations, and ensuring alignment with organizational policies, legal requirements, and ...

FIRST COMMUNITY CREDIT UNION

Member Relations

Rockford, IL · On-site

$22 - $26/hr

Uphold a strong sales culture within the credit union. * Assist Branch Manager and Sr. Management ... Identify member needs and align products and services that help achieve their financial goals and ...

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Member Relations Manager information

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$28K

$80.7K

$140.5K

How much do member relations manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for member relations manager in the United States is $80,705.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,500.00 and $105,500.00 per year, depending on experience, location, and employer.

What is the difference between Member Relations Manager vs Customer Service Representative?

AspectMember Relations ManagerCustomer Service Representative
Required CredentialsBachelor's degree, experience in member engagementHigh school diploma or equivalent, customer service training
Work EnvironmentOffice setting, client meetings, strategic planningCall centers, retail, or online support
Employer & Industry UsageMembership organizations, associations, clubsRetail, telecom, hospitality, various service industries
Common Search & ComparisonFocus on member engagement and retentionFocus on resolving customer issues and inquiries

The Member Relations Manager typically handles strategic engagement and retention of members within organizations, requiring more experience and specialized skills. In contrast, Customer Service Representatives focus on addressing customer inquiries and resolving issues, often with less experience required. While both roles involve communication and relationship-building, their scope and responsibilities differ significantly.

How does a member relations manager typically collaborate with other departments to enhance the overall member experience?

A Member Relations Manager often works closely with departments such as marketing, customer service, and events to ensure that member needs are effectively communicated and addressed. This collaboration can involve coordinating campaigns to boost member engagement, relaying feedback to improve services or benefits, and assisting with the planning of member-focused events. By maintaining open lines of communication with colleagues across the organization, the Member Relations Manager helps create a seamless and positive experience for all members. This cross-functional teamwork is essential for identifying opportunities to add value and quickly resolving any issues that arise.

What is a member relations manager?

Member Relations Managers are professionals responsible for building and maintaining positive relationships between an organization and its members. They handle member inquiries, address concerns, and ensure high levels of member satisfaction and engagement. Their duties often include organizing events, managing member communications, and developing strategies to improve member retention. By acting as the main point of contact, they help foster a sense of community and loyalty within the organization.

What are the key skills and qualifications needed to thrive as a member relations manager?

To thrive as a Member Relations Manager, you need strong interpersonal skills, experience in customer service or client relations, and typically a bachelor’s degree in business, communications, or a related field. Familiarity with customer relationship management (CRM) systems, membership databases, and communication platforms is often required. Outstanding problem-solving abilities, attention to detail, and effective communication help build trust and foster positive member experiences. These skills and qualities ensure high member satisfaction and retention, which are crucial for the organization’s growth and reputation.
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Member Relations Manager jobs near you
Infographic showing various Member Relations Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 12% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $80,705 per year, or $38.8 per hour.

Member Relations Specialist

Girl Scouts of Central Illinois

Bloomington, IL • On-site

$40K/yr

Full-time

Re-posted 10 days ago

Job description

Job Type
Full-time
Description
POSITION TITLE: Member Relations Specialist
CLASSIFICATION: Non-Exempt, Full Time
EEO JOB GROUP: Administrative
REPORTS TO: VP, Membership
GIRL SCOUT MISSION
Girl Scouting builds girls of courage, confidence, and character, who make the world a better place.
JOB SUMMARY
The Member Relations Specialist serves as the Level II point of contact for a high-touch customer service experience available to prospective and current members focused on successfully converting leads to active members, placement of girls and volunteers, and serving as a dedicated resource throughout their full Girl Scout experience. The Specialist is responsible for securing increased girl and adult participation in other volunteer opportunities as well as assisting in the development of community partnerships needed to implement Girl Scouting within an assigned area.
ESSENTIAL DUTIES AND RESPONSIBILITES
  1. Serve as central resource for onsite, phone, email and CRM system communications for all members, assisting with questions and challenges regarding their Girl Scout experience
  2. Maintain a deep understanding of council operations to effectively guide members through training, inquiries and potential friction points, ensuring they receive answers even when navigating cross-departmental issues.
  3. Work closely and collaboratively with Membership team members to identify and achieve troop placement and membership retention goals.
  4. Leverage customer relationship management systems to track and convert leads into memberships. Support external recruitment efforts by finalizing membership enrollment leads. Support retention efforts through high-quality customer service practices.
  5. Attend or support community recruitment activities and finalize resulting membership and troop leads by following up with prospective members in a timely fashion.
  6. Identify specific targets, prepare action plans, and project the number of contacts required to meet membership goal. Prepare a variety of status reports as requested.
  7. Take ownership for the growth of Starter Troops, Outreach programs, and Juliette (IRM) participation with assigned Service Units.
  8. Develop and obtain knowledge and experience to achieve council subject matter expert status in a specific grade-level curriculum (e.g., K-1, 2-3, etc.) assisting with staff and leader training and promoting best practices for that age group.
  9. Work closely and collaboratively with interdepartmental teams to ensure effective delivery of recruitment strategies and ensure a seamless "customer first" culture.
  10. Provides assistance with sensitive volunteer criminal background process, financial ad and other council processes in support of girls and volunteers.
  11. Work with interdepartmental teams to develop and execute innovative techniques to ensure effective delivery of recruitment strategies to achieve council goals.
  12. Provides backup support to Retail Operations and shop coverage.
  13. Function as a positive and cooperative member of the Membership and Girl Scouts of Central Illinois team, sharing resources and expertise and support of council-wide initiatives as needed e.g. product sales, fund development events, recruitment events, and programs, in support of council goals.
  14. Performs other duties as necessary or assigned.

Requirements
  • Bachelor's degree, preferred. Equivalent combination of education and work experience in a related field such as sales, customer service, call center, or recruitment success acceptable.
  • Minimum age 21 years of age to drive on behalf of the council.
  • Ability to communicate with current and prospective members via phone, email, and CRM system communications.
  • Excellent interpersonal communication skills including active listening, and professional oral and written communication.
  • Ability to create dialogue and build relationships with potential new members, volunteers, staff, and communities.
  • Excellent public speaking and presentation skills, and ability to create dialogue and communicate clearly and concisely and tailor presentations appropriately for diverse audiences, small and large groups.
  • Knowledge and demonstrated application of effective customer service principles.
  • Ability to record and track work and prepare reports as needed.
  • Proficiency in Microsoft Office including Word, Excel, Outlook
  • Preferably experienced with database management, customer relationship management systems, call center or data tracking systems.
  • Ability to express belief in and support of the mission of Girl Scouting. Employees are encouraged to become registered members of the Girl Scouts USA.
  • Ability to travel, maintain reliable daily transportation, a valid driver's license and minimum state-required auto insurance.
  • Ability to work an irregular schedule including some evening and weekends and occasional overnight travel as needed to conduct council business.
  • Ability to be an active participant in the development of an environment and culture that fosters diversity, equity, inclusion, and access through words, actions, and attitude. Be welcoming and embrace all girls and adults by embodying the Girl Scout way of belonging,
  • Possesses self-management skills, confidence, and ability to take initiative: ability to think and work independently with minimal oversight and full accountability; core competencies include adaptability, innovation, organization and attention to detail, and the ambition and drive to achieve goals.
  • Understanding of the sales process and lead management, and the ability to energetically achieve ambitious goals.

PHYSICAL AND ENVIRONMENTAL CONDITIONS
  • Primarily working in an office environment.
  • Occasional exposure to the elements with events and travel.
  • Ability to drive personal and council vans.
  • Frequent sitting standing, stooping, bending, reaching, and moderate lifting of 25 lb.
  • Able to see and hear, and sit upright to work at a computer for several hours at a time, in addition to answering phones and greeting onsite guests

SAFETY
All staff must be familiar with the safety rules and regulations of the council and the position. They must take reasonable steps to ensure their own health and safety, and that of anyone else who may be affected by their actions. They should inform their manager/supervisor of any hazard with which they are not trained to deal.
CULTURE
The position will be carried out under the standard of conduct and confidentiality as outlined in the Girl Scouts of Central Illinois Employee Handbook. As an employee, you are a representative of Girl Scouts of the USA and people form their impressions of the council in part, based on their interaction with you. Every personal contact is a potential volunteer or donor to the council, thus the impression we make through community and professional contacts, and involvement in collaborations with agencies, groups or organizations is important. Advocacy on behalf of GSCI is a role assumed by all staff positions.
Equal Opportunity Employer
Salary Description
$40,807

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