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Member Relations Manager Jobs (NOW HIRING)

Crossroads YMCA

Member Relations Champion

Gary, IN

$16/hr

The Member Relations Champion supports the mission of the Crossroads YMCA by creating a welcoming ... Adept computer skills with CRM experience. YMCA COMPETENCIES (Team Leader): The National YMCA ...

Kia America

Team Relations Specialist

West Point, GA · On-site

Advise management on actions and activities consistent with positive team member relations and KIA GEORGIA foundation. Coach and counsel all team members on KIA GEORGIA expectations, philosophy and ...

Heimat

Member Relations - HEIMAT LA

Los Angeles, CA

$43.10K - $53.90K/yr

Member Relations Member Relations plays an integral role in providing an elevated, seamless ... This role reports to the Operations Manager - Heimat. * Serve as first point of contact at check-in ...

TTCU

Member Relations Specialist I

Tulsa, OK

Position Summary: Member Relations Specialists I key areas of responsibility are to provide ... Management (CRM) to help determine member needs and refer appropriate services. Minimum ...

Career Search

Owner Relations Manager

Sevierville, TN · On-site

Job Overview: We're seeking a dynamic, hard-working team member to join our Owner Relations Team. The Owner Relations Manager is responsible for overseeing a portfolio of 75-120 clients, with an ...

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How much do member relations manager jobs pay per year?

As of May 31, 2026, the average yearly pay for member relations manager in the United States is $80,705.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,500.00 and $105,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Member Relations Manager, and why are they important?

To thrive as a Member Relations Manager, you need strong interpersonal skills, experience in customer service or client relations, and typically a bachelor’s degree in business, communications, or a related field. Familiarity with customer relationship management (CRM) systems, membership databases, and communication platforms is often required. Outstanding problem-solving abilities, attention to detail, and effective communication help build trust and foster positive member experiences. These skills and qualities ensure high member satisfaction and retention, which are crucial for the organization’s growth and reputation.

How does a Member Relations Manager typically collaborate with other departments to enhance the overall member experience?

A Member Relations Manager often works closely with departments such as marketing, customer service, and events to ensure that member needs are effectively communicated and addressed. This collaboration can involve coordinating campaigns to boost member engagement, relaying feedback to improve services or benefits, and assisting with the planning of member-focused events. By maintaining open lines of communication with colleagues across the organization, the Member Relations Manager helps create a seamless and positive experience for all members. This cross-functional teamwork is essential for identifying opportunities to add value and quickly resolving any issues that arise.

What are Member Relations Managers?

Member Relations Managers are professionals responsible for building and maintaining positive relationships between an organization and its members. They handle member inquiries, address concerns, and ensure high levels of member satisfaction and engagement. Their duties often include organizing events, managing member communications, and developing strategies to improve member retention. By acting as the main point of contact, they help foster a sense of community and loyalty within the organization.

What is the difference between Member Relations Manager vs Customer Service Representative?

AspectMember Relations ManagerCustomer Service Representative
Required CredentialsBachelor's degree, experience in member engagementHigh school diploma or equivalent, customer service training
Work EnvironmentOffice setting, client meetings, strategic planningCall centers, retail, or online support
Employer & Industry UsageMembership organizations, associations, clubsRetail, telecom, hospitality, various service industries
Common Search & ComparisonFocus on member engagement and retentionFocus on resolving customer issues and inquiries

The Member Relations Manager typically handles strategic engagement and retention of members within organizations, requiring more experience and specialized skills. In contrast, Customer Service Representatives focus on addressing customer inquiries and resolving issues, often with less experience required. While both roles involve communication and relationship-building, their scope and responsibilities differ significantly.

More about Member Relations Manager jobs
What cities are hiring for Member Relations Manager jobs? Cities with the most Member Relations Manager job openings:
What are the most commonly searched types of Member Relations jobs? The most popular types of Member Relations jobs are:
Who are the top companies hiring for Member Relations Manager jobs? The top employers for Member Relations Manager jobs are:
What states have the most Member Relations Manager jobs? States with the most job openings for Member Relations Manager jobs include:
What job categories do people searching Member Relations Manager jobs look for? The top searched job categories for Member Relations Manager jobs are:
Member Relations Manager jobs near you
Infographic showing various Member Relations Manager job openings in the United States as of May 2026, with employment types broken down into 2% As Needed, 39% Full Time, 57% Part Time, 1% Temporary, and 1% Nights. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $80,705 per year, or $38.8 per hour.

Member Relations Champion

CROSSROADS YOUNG MENS CHRISTIAN ASSOCIATION INC

Schererville, IN

$16/hr

Other

Posted 8 days ago

Job description

Pay starts at $16.00 per hour and up based on experience
Join the Membership team at the Schererville YMCA - Built on Hospitality, Wellness, and Community.
POSITION SUMMARY: The Member Relations Champion supports the mission of the Crossroads YMCA by creating a welcoming, safe, and engaging environment for all members, guests, and staff. This role combines front-line member service excellence with peer leadership responsibilities to support departmental operations, drive member satisfaction, and strengthen community through meaningful relationships. The Champion serves as a role model for legendary customer service, supports staff development, and contributes to membership growth and retention efforts.
ESSENTIAL FUNCTIONS:
  1. Effectively model and communicate the mission, vision, and values of the Crossroads YMCA.
  2. Greet, engage, and assist all members, guests, and staff with a positive, relationship-focused approach.
  3. Deliver exceptional service while handling check-ins, membership inquiries, account alerts, and facility tours.
  4. Maintain responsibility for an individual cash drawer and complete accurate shift closeouts.
  5. Conduct cause-driven tours with a goal to exceed tour-to-join closing rate benchmarks.
  6. Communicate membership benefits and upgrades to support retention and member satisfaction.
  7. Build meaningful relationships by getting to know members beyond surface-level interactions and helping connect them with programs, services, and other members.
  8. Resolve complex or escalated member concerns in a calm, solution-focused manner.
  9. Support the onboarding, training, and development of new staff to strengthen team effectiveness.
  10. Collaborate with department leaders to provide administrative support and help ensure consistent, efficient service.
  11. Contribute to team meetings, lead or support planning and delivery of internal training or communication.
  12. Respond to emergency situations per YMCA policy and assist with incident reporting as needed.
  13. Represent the YMCA's core values and support annual campaign efforts through engagement and promotion.
  14. Complete all required compliance and professional development training annually or as assigned.
  15. Perform other duties as assigned to meet the needs of the department or branch.
  16. QUALIFICATIONS:
  1. Minimum age 18 required.
  2. Must be able to work flexible hours including evenings, weekends, and holidays.
  3. Minimum of 12 months of job related experience.
  4. Excellent interpersonal, communication, and problem-solving skills.
  5. Ability to work, relate and communicate effectively to diverse groups of people from all social and economic segments of the community.
  6. Minimum required 18 hours worked per week.
  7. Adept computer skills with CRM experience.

YMCA COMPETENCIES (Team Leader):
The National YMCA Mission:
"To put Christian principles into practice through programs that build healthy spirit, mind, and body for all."
Caring: Fosters a supportive and inclusive team environment. Encourages collaboration and staff well-being.
Honesty: Builds trust by being transparent in decision-making and feedback. Encourages open dialogue.
Respect: Creates a respectful team culture. Resolves conflict with fairness and professionalism
Responsibility: Holds self and team accountable for goals. Provides feedback and supports growth.
WORK ENVIRONMENT & PHYSICAL DEMANDS:
  • Visual, auditory, and verbal ability to communicate effectively.
  • Must have high level of alertness, concentration, and initiative.
  • Ability to lift 20 lbs. and stand, walk, or sit for extended periods of time; occasionally stoop/bend.
  • Work environment involves frequent computer use with standing and some sitting, requiring sustained attention to detail and focus. Regular movement is encouraged to support ergonomic well-being.
  • Maintain a neat and professional appearance at all times.

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