Member Relations Manager Jobs (NOW HIRING)

Pay based on experience | Work schedule: Monday through Friday 10:30 a.m. – 6:30 p.m., with one Saturday per month

In this fast-paced, high-energy environment where attracting, retaining and motivating top talent is essential, how do we accomplish this and contribute HR value to the business? As a Team Member Relations Specialist, you will provide guidance and assistance to team members at all levels of the organization while delivering exceptional guest service. Your role encompasses overall team member relations, performance management and ensuring a positive work environment while addressing team member concerns. You will collaborate closely with daily operations leadership, acting as a trusted advisor to coach and foster working relationships between team members and management and building a positive workplace culture while ensuring all policies, procedures, and regulations are followed. While carrying out the job duties listed below, you will contribute to our continued success by demonstrating unsurpassed guest service, a high level of integrity and ethical standards, and personal and professional dedication to our mission, vision, and values.

Principal Duties and Responsibilities (*Essential Functions)

1. *Provide assistance to team members of all levels of the organization on interpreting the company Handbook, company policies and procedures, completing appropriate forms, service and recognition programs and assessing needs of team members to respond to general human resource inquiries.
2. *Review corrective action documentation and termination recommendations provided by management and recommend appropriate action; escalating relevant issues to leadership. Conduct terminations and exit interviews.
3. *Mediate disputes or provide appropriate guidance to management and team members. Convey empathy, patience, discretion, neutrality, and active listening skills when investigating and discussing sensitive personnel issues.
4. *Carefully review issues or concerns, gather relevant documentation and conduct thorough, timely investigations, meeting with team members and leaders, as necessary. Interview and gather statements from complainant(s) and witnesses, using sound judgment to assess the validity and credibility of information to form fact-based opinions. Summarize investigation findings in standardized written reports, make determinations, and recommend course(s) of action. Submit recommendations to management, as appropriate; and follow up and document outcomes.
5. *Administer the unemployment insurance compensation (UIC) program in a manner that meets the obligations of the company and represents its best interest, including responding to all requests for information such as requests for discharge information, wage/salary verifications, and any other UIC related correspondence; represent PCH at unemployment insurance hearings; coordinate preparation of exhibits and participation of witnesses; verify the calculation of benefit charges and adjustments on weekly invoice statements and maintain statistical data relative to claims and costs.
6. *Coach and train management about the team member relations functions such as addressing claims of sexual harassment, discrimination, conflict resolution, and regulatory or required training on an individual or group basis, as needed.
7. *Proactively engage team members by talking to them while visiting their work areas to measure job satisfaction and engagement. Take action to report or address concerns. Maintain a visible and accessible presence, scheduling early morning, evening, or weekend meetings to meet departmental needs.
8. *Support the Benefits team as needed and Coordinators in accomplishing their duties while maintaining policies and procedures and collaborate with them to ensure best practices, supporting the HR department as a whole.
9. *Maintain recordkeeping and information retrieval methods in compliance with established PCH internal controls.
10. *Prepare ad-hoc reports upon request.
11. *Analyze team member relations trends, exit interview data, and turnover rates to identify and address areas of concern.
12. Perform job duties in full compliance with departmental Internal Controls, policies, procedures, and regulations.
13. Perform other duties as assigned.

Job Qualifications

1. A high school diploma or equivalent and 2 years of employee relations or human resources generalist work in a fast-paced, high volume, dynamic environment are required. A Bachelor’s degree in Human Resources or related subject is preferred.
2. Active PHR or SHRM-CP Certification preferred.
3. Previous experience investigating formal complaints required.
4. Working knowledge of state and federal employment laws is required.
5. Independent project management experience is required.
6. Strict adherence to confidentiality and ethical standards.
7. Office skills must include the ability to use standard office equipment and the ability to demonstrate intermediate Microsoft Office skills. Human Resource Information System (HRIS) software and timekeeping system experience is required, UKG is preferred.
8. The ability to use strong organization skills and attention to detail to accurately handle multiple job duties and projects in a fast-paced environment. Ability to network and build relationships across the organization.
9. The ability to use basic math skills including adding, subtracting, multiplying, dividing, and counting using whole numbers and fractions.
10. The ability to read and interpret written instructions and diagrams.
11. The ability to maintain discretion in handling confidential information.
12. The ability to interact with guests and team members at all levels of the organization professionally, including the ability to speak in front of small groups.
13. The ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays.
14. While performing the duties of this job, the team member is regularly required to talk, hear, stand, sit, walk, climb, balance, stoop, kneel, crouch, and move freely throughout the office and property for duration of scheduled shift. The team member is frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms. The team member must be able to operate a personal computer. The team member may be required to lift, carry, push, pull, or move objects up to 25 pounds on a regular basis and up to 50 pounds occasionally with assistance. Team member must wear all Personal Protective Equipment (PPE) while performing job duties. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Working Conditions

The noise level is usually moderate to loud. When on the casino floor, the noise level increases. The facility is not smoke free.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all qualifications, responsibilities, duties and skills required.