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Member Relations Manager Jobs (NOW HIRING)

John Reed Fitness

Member Relations Lead

Los Angeles, CA · On-site

$23 - $25/hr

This role will be assisting the Club Manager and the Assistant Club Manager with the management of the day-to-day operational needs including onboarding, training new Member Relations team members ...

John Reed Fitness

Member Relations Lead

Los Angeles, CA · On-site

$23 - $25/hr

This role will be assisting the Club Manager and the Assistant Club Manager with the management of the day-to-day operational needs including onboarding, training new Member Relations team members ...

John Reed Fitness

Member Relations Lead

Santa Monica, CA · On-site

$24/hr

This role will be assisting the Club Manager and the Assistant Club Manager with the management of the day-to-day operational needs including onboarding, training new Member Relations team members ...

John Reed Fitness

Member Relations

Los Angeles, CA · On-site

$20/hr

Member Relations plays an integral role in providing an elevated, seamless experience for JOHN REED ... This role reports to the Club Manager. • Serve as first point of contact at check-in; creating a ...

John Reed Fitness

Member Relations

Santa Monica, CA · On-site

Member Relations plays an integral role in providing an elevated, seamless experience for JOHN REED ... This role reports to the Club Manager. • Serve as first point of contact at check-in; creating a ...

John Reed Fitness

Member Relations

Los Angeles, CA · On-site

$20/hr

Member Relations plays an integral role in providing an elevated, seamless experience for JOHN REED ... This role reports to the Club Manager. • Serve as first point of contact at check-in; creating a ...

John Reed Fitness, LLC

Member Relations

Los Angeles, CA · On-site

$20/hr

Member Relations Member Relations plays an integral role in providing an elevated, seamless ... This role reports to the Club Manager. • Serve as first point of contact at check-in; creating a ...

The Ned & Ned's Club

Member Relations

Manhattan, NY · On-site

Member Relations The Ned NoMad is a new members' club and hotel that opened in the heart of New ... Work closely with FOH leadership, including Club Managers, Maitre'd, and Head of Bars, to ensure ...

John Reed Fitness

Member Relations

Santa Monica, CA · On-site

Member Relations plays an integral role in providing an elevated, seamless experience for JOHN REED ... This role reports to the Club Manager. • Serve as first point of contact at check-in; creating a ...

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Member Relations Manager information

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$28K

$80.7K

$140.5K

How much do member relations manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for member relations manager in the United States is $80,705.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,500.00 and $105,500.00 per year, depending on experience, location, and employer.

What is a member relations manager?

Member Relations Managers are professionals responsible for building and maintaining positive relationships between an organization and its members. They handle member inquiries, address concerns, and ensure high levels of member satisfaction and engagement. Their duties often include organizing events, managing member communications, and developing strategies to improve member retention. By acting as the main point of contact, they help foster a sense of community and loyalty within the organization.

What are the key skills and qualifications needed to thrive as a member relations manager?

To thrive as a Member Relations Manager, you need strong interpersonal skills, experience in customer service or client relations, and typically a bachelor’s degree in business, communications, or a related field. Familiarity with customer relationship management (CRM) systems, membership databases, and communication platforms is often required. Outstanding problem-solving abilities, attention to detail, and effective communication help build trust and foster positive member experiences. These skills and qualities ensure high member satisfaction and retention, which are crucial for the organization’s growth and reputation.

How does a member relations manager typically collaborate with other departments to enhance the overall member experience?

A Member Relations Manager often works closely with departments such as marketing, customer service, and events to ensure that member needs are effectively communicated and addressed. This collaboration can involve coordinating campaigns to boost member engagement, relaying feedback to improve services or benefits, and assisting with the planning of member-focused events. By maintaining open lines of communication with colleagues across the organization, the Member Relations Manager helps create a seamless and positive experience for all members. This cross-functional teamwork is essential for identifying opportunities to add value and quickly resolving any issues that arise.

What is the difference between Member Relations Manager vs Customer Service Representative?

AspectMember Relations ManagerCustomer Service Representative
Required CredentialsBachelor's degree, experience in member engagementHigh school diploma or equivalent, customer service training
Work EnvironmentOffice setting, client meetings, strategic planningCall centers, retail, or online support
Employer & Industry UsageMembership organizations, associations, clubsRetail, telecom, hospitality, various service industries
Common Search & ComparisonFocus on member engagement and retentionFocus on resolving customer issues and inquiries

The Member Relations Manager typically handles strategic engagement and retention of members within organizations, requiring more experience and specialized skills. In contrast, Customer Service Representatives focus on addressing customer inquiries and resolving issues, often with less experience required. While both roles involve communication and relationship-building, their scope and responsibilities differ significantly.

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What are the most commonly searched types of Member Relations jobs?

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Member Relations Manager jobs near you
Infographic showing various Member Relations Manager job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $80,705 per year, or $38.8 per hour.

Member Relations Lead

John Reed Fitness

Los Angeles, CA • On-site

$23 - $25/hr

Full-time

Posted 7 days ago

Job description

Member Relations Lead plays an integral role in leading the front-end team members and providing an elevated, seamless experience for JOHN REED members and guests. This role will be assisting the Club Manager and the Assistant Club Manager with the management of the day-to-day operational needs including onboarding, training new Member Relations team members, and ensuring that the club operates efficiently while role-modeling JOHN REED's values and culture. This role requires strong people skills, an initiative-taking approach, and alignment with JOHN REED's brand standards. The Member Relations Lead reports to the Club Manager.
  • Assist the Club Manager and the Assistant Club Manager with the management of the day-to-day operational needs of the club.
  • Onboard and train all Member Relations team members.
  • Serve as first point of contact at check-in; creating a welcoming environment that reflects John Reed's hospitality.
  • Stay informed on the latest offerings within the club and community to guarantee the members' experience is exceptional.
  • Conduct new fitness member inductions, assist with welcome tours, and aid members in navigating the various areas of the club.
  • Assist members with booking spa appointments, pool cabanas, class bookings, and restaurant reservations-providing seamless coordination across amenities.
  • Prepare New Member welcome gifts.
  • Be comfortable discussing all of JOHN REED's amenities.
  • Be confident reaching out via phone or email to assist with account updates, payment info, and general inquiries. Be comfortable with both cold calls and warm conversations.
  • Perform administrative duties including the following but not limited to, filing member's contract, data entry, telephone, and email correspondence, updating members' contact information.
  • Proactively monitor member satisfaction and relay member insights and experience feedback to management-advocating for the continuous refinement of our services.
  • Maintain regular and seamless communication with new and existing members by being approachable, detail oriented, and having presence on each floor to speak with members in person.
  • Partner with Personal Trainers and Group Fitness Instructors on various fitness tasks, ensuring the JOHN REED guests receive the ultimate exclusive experience in fitness training.
  • Complete full Fitness Studio Set up for Class Formats and assist with member check for class registration records.
  • Assist with Fitness Studio resets post class in tandem with maintenance department, including maintaining order and cleanliness on the fitness floors and across six different group fitness studios.
  • Assist the Fitness and Marketing team in the set up and breakdown of special events.
  • Attend developmental and team meetings to stay aligned with club standards and deepen your understanding of JOHN REED's evolving offerings.
  • Any other tasks and/or duties as assigned by management.

  • Minimum of 2 years of service industry experience.
  • Proficiency in using POS systems and relevant business software; adaptable to learning innovative technologies and tools as needed.
  • Prior experience in Boutique Fitness training, operations, or management is a strong plus.
  • Exceptional communication skills- clear, articulate, and professional in both verbal and written formats.
  • Ability to manage multiple priorities in a fast-paced, dynamic environment with excellent time management and organizational skills.
  • Experience in personal or membership-based sales with proven ability to drive engagement and retention.
  • Comfortable handling high-volume phone lines while maintaining warmth, accuracy, and professionalism.
  • Flexibility to work varied shifts, including mornings, evenings, weekends, holidays, and during special events as needed.
  • Dependable and accountable; takes full ownership of responsibilities and follows through on execution.
  • Willingness to adopt and implement app-based technology to enhance member onboarding and training experience.
  • Understanding or appreciation of multiple fitness modalities is preferred.
  • Must be able to lift up to 50 lbs and navigate stairs throughout the day across multiple floors.
  • A collaborative team player who is supportive of all John Reed's offerings and is enthusiastic about being a founding trainer for a growing brand.

Compensation: $23-$25 per hour based on experience

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