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Member Relations Manager Jobs in Florida (NOW HIRING)

The Moore

Member Relations Manager

Miami, FL · On-site

The Member Relations Manager is one of the most visible member-facing roles at The Moore. It sits within the integrated Membership and Programming division and serves as the human connective tissue ...

USAA

Member Relations Advisor Lead

Tampa, FL · On-site +1

Manages and resolves complex complaints and inquiries to assist the team in resolution activities ... that CEO Member Relations advisors are adequately trained, knowledgeable of process, goals ...

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Member Relations Manager information

See Florida salary details

$20.9K

$60.3K

$105K

How much do member relations manager jobs pay per year?

As of Aug 2, 2026, the average yearly pay for member relations manager in Florida is $60,310.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,700.00 and $78,800.00 per year, depending on experience, location, and employer.

What is the difference between Member Relations Manager vs Customer Service Representative?

AspectMember Relations ManagerCustomer Service Representative
Required CredentialsBachelor's degree, experience in member engagementHigh school diploma or equivalent, customer service training
Work EnvironmentOffice setting, client meetings, strategic planningCall centers, retail, or online support
Employer & Industry UsageMembership organizations, associations, clubsRetail, telecom, hospitality, various service industries
Common Search & ComparisonFocus on member engagement and retentionFocus on resolving customer issues and inquiries

The Member Relations Manager typically handles strategic engagement and retention of members within organizations, requiring more experience and specialized skills. In contrast, Customer Service Representatives focus on addressing customer inquiries and resolving issues, often with less experience required. While both roles involve communication and relationship-building, their scope and responsibilities differ significantly.

How does a Member Relations Manager typically collaborate with other departments to enhance the overall member experience?

A Member Relations Manager often works closely with departments such as marketing, customer service, and events to ensure that member needs are effectively communicated and addressed. This collaboration can involve coordinating campaigns to boost member engagement, relaying feedback to improve services or benefits, and assisting with the planning of member-focused events. By maintaining open lines of communication with colleagues across the organization, the Member Relations Manager helps create a seamless and positive experience for all members. This cross-functional teamwork is essential for identifying opportunities to add value and quickly resolving any issues that arise.

What are Member Relations Managers?

Member Relations Managers are professionals responsible for building and maintaining positive relationships between an organization and its members. They handle member inquiries, address concerns, and ensure high levels of member satisfaction and engagement. Their duties often include organizing events, managing member communications, and developing strategies to improve member retention. By acting as the main point of contact, they help foster a sense of community and loyalty within the organization.

What are the key skills and qualifications needed to thrive as a Member Relations Manager, and why are they important?

To thrive as a Member Relations Manager, you need strong interpersonal skills, experience in customer service or client relations, and typically a bachelor’s degree in business, communications, or a related field. Familiarity with customer relationship management (CRM) systems, membership databases, and communication platforms is often required. Outstanding problem-solving abilities, attention to detail, and effective communication help build trust and foster positive member experiences. These skills and qualities ensure high member satisfaction and retention, which are crucial for the organization’s growth and reputation.
What are popular job titles related to Member Relations Manager jobs in Florida? For Member Relations Manager jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Member Relations Manager jobs in Florida look for? The top searched job categories for Member Relations Manager jobs in Florida are:
What cities in Florida are hiring for Member Relations Manager jobs? Cities in Florida with the most Member Relations Manager job openings:
Member Relations Manager jobs near you
Infographic showing various Member Relations Manager job openings in Florida as of July 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $60,310 per year, or $29 per hour.

Member Relations Specialist

The Boca Raton

Boca Raton, FL • On-site

Full-time

Posted 27 days ago

The Boca Raton rating

7.1

Company rating: 7.1 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

Summary

The ideal candidate is responsible for the daily operations in Member Relations including but not limited to reservations for all outlets (beach & pool, restaurants, events, activities), membership database updates, vehicle decal installation and tracking, card printing, filing and primary conflict resolution. The Member Relations Specialist handles all member requests in a timely and professional manner, by phone, text, email or in person communication. The Member Relations Specialist will manage a daily shift report detailing all member interactions, escalations and follow-ups that is sent to their Member Relations Manager at the end of each shift.

The Member Relations Specialist is responsible for facilitating memorable experiences including services related to recreation, entertainment, programming and events in the resort’s continuing effort to deliver outstanding member and resort guest service.

Essentially serving as key member of the club operations team, acting as an ambassador for the membership and the resort & club experience. This individual shall assist with programming that appeals to a diverse audience that ranges from children, teens, families, singles, couples and seniors with a wide variety of interests.

The successful candidate will monitor and assess service quality and satisfaction trends, evaluate and address issues, perform service recovery and make improvements accordingly.

Essential Functions

Job duties include, although are not limited to:

  • Member communication:
    1. Email
    2. Text
    3. Phone
  • General account updates
  • Membership application troubleshooting
  • RFID installation and tracking
  • Membership card printing
  • Primary conflict resolution
  • Daily Shift Reporting
  • Socializes with members and guests at ideal times such as nights, weekends and holidays.
  • He/she is responsible for assisting in the preparation of and reviewing the format and description of the activity portion of all promotional materials, primarily email confirmations, push notifications, Compass, flyer, poster, menus, club happenings, member website and app.
  • Know, follow and enforce all company policies and procedures.
  • Performs related duties as required/assigned by Member Relations team.

Internal Relationships

Reports to Member Relations Manager as required. The Activity Specialist works closely with the F&B, Culinary, Banquets, Marketing, Member Relations, Stewarding and Guest Experience Center as well as various members of the ownership team.

External Relationships

Has regular contact with The Boca Raton Club members, ensuring all requests inquiries or concerns are followed up on expediently and professionally. Has occasional contact with vendors, hosts, music acts, hired entertainment. Maintains appropriate relationships with our club members and resort guests.

Qualifications

  • The ideal candidate will have occupied a similar or higher position for one to two years.
  • Must be able to speak, read, write and understand the primary language(s) used in the workplace.
  • Requires good communication skills, both verbal and written.
  • Ability to prepare and analyze data, figures and transcriptions prepared on and generated by computer.
  • Must possess moderate computer skills.

Education/Experience Requirements

  • A minimum of two years’ experience in a similar position.

Physical Requirements

Lifting 50 lbs. maximum with frequent lifting and carrying of objects weighing up to 25 lbs. It requires walking or standing to a significant degree, as well as reaching, handling, feeling, talking, hearing, and seeing.

In the United States, we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

What The Boca Raton employees say

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