Member Relations Manager Jobs in Boston, MA (NOW HIRING)

Join Amgen's Mission of Serving Patients

At Amgen, if you feel likeyou'repart of something bigger,it'sbecause you are. Our shared mission-to serve patients living with serious illnesses-drives all that we do.

Since 1980,we'vehelped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. As a member of the Amgen team,you'llhelp make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them,you'llthrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Staff Relations Manager

What you will do

Let'sdo this.Let'schange the world. In this vital role you willbe responsible forproviding expert employee relations (ER) guidance and support to managers and staffin Amgen's Operations function.This position islocatedon site at one of Amgen's manufacturing sites in Rhode Island,Cambridge,North Carolinaand/or Ohio.The successful candidate is expected toworka hybrid schedule,which includesaregular on-sitepresenceaminimumof3 daysper week.

Staff Relations is a specialized Human Resources function that partners closely with regional HR Leaders, Business Managers, Compliance, Legal, other HR Centers of Excellence and team members to protect Amgen values, investigate potential violations of HR policies, provide practical advice and guidance on coaching staff and managers, and advise on performance and behaviors management, discipline, involuntary terminations, and workplace accommodations.

Key Responsibilities:

• Provide practical and legallyappropriateemployeerelations guidance on performance management, disciplinary action, and workplaceconflictsto HR partners and business leaders. Participate in termination discussions and corrective actions with staff and leaders as needed

• Conduct and document thorough, impartial, andtimelyHR investigations,maintainingconfidentiality and objectivity.Determinefindings offactsandanyviolationsofAmgenpoliciesand prepare clear, concise investigation summaries and supporting documentation to support these findings

• Partner with the occupational health,benefits,staff and managers to analyze and respond toreasonable accommodationrequests,leavesof absence,andreturn to work following them

• Partner with local HR Business Partners andthebroaderStaff Relations team to ensure nuanced and compliant ER practices

• Track and update cases in the company's case management system

• Assist theOperationsStaff Relations Lead in implementing process improvements, training, and ER best practices

• Collaborate with Compliance, Legal, and Learning & Development teams to deliver training on HR policies, investigations, andprofessionalworkplace behaviors

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The Staff Relations Manager weseekis a professional with these qualifications:

Basic Qualifications:

Doctorate degree

OR

Master's degree and2years of Staff Relations experience

OR

Bachelor's degree and4years of Staff Relations experience

OR

Associate's degree and 8 years of Staff Relations experience

OR

High School diploma/GED and 10 years of Staff Relations experience

Preferred Qualifications:

• Ability to Work on site at one of Amgen's manufacturing facilities in Rhode Island, Cambridge, North Carolina and/or Ohio.

• Strong Human Resources background with 4+ years of experience in Employee Relations

• Experience advising on performance management, discipline, and involuntary terminations of employment

• Knowledge and experience of employment laws and ER practices

• Experience conducting internal HR investigations

• Ability to learn and fairly apply company policy, investigation procedures, and regulatory guidelines within scope of duties

• Strong judgment, discretion, and professionalism in handling complex and confidential matters.

• Proficient in Microsoft Office tools, Teams, Workday, andERcase management systems.

• Flexible working hours due to needs of manufacturing shifts.

What you can expect from us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we'll support your journey every step of the way.

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.

In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include:

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans
• Flexible work models where possible. Refer to the Work Location Type in the job posting to see if this applies.

Apply now and make a lasting impact with the Amgen team.

careers.amgen.com

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Application deadline

Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.

Sponsorship

Sponsorship for this role is not guaranteed.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Salary Range