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Member Relations Manager Jobs (NOW HIRING)

New York State

Member Relations Specialist

Albany, NY · Hybrid

$54K - $60K/yr

As the Member Relations Specialist, the qualified candidate will play a crucial role in ... to manage multiple projects and meet deadlines. - Ability to articulate internal technical ...

John Reed Fitness

Member Relations

Santa Monica, CA · On-site

Member Relations plays an integral role in providing an elevated, seamless experience for JOHN REED ... This role reports to the Club Manager. Serve as first point of contact at check-in; creating a ...

John Reed Fitness

Member Relations

Los Angeles, CA · On-site

$20/hr

Member Relations plays an integral role in providing an elevated, seamless experience for JOHN REED ... This role reports to the Club Manager. • Serve as first point of contact at check-in; creating a ...

John Reed Fitness

Member Relations

Los Angeles, CA · On-site

$20/hr

Member Relations plays an integral role in providing an elevated, seamless experience for JOHN REED ... This role reports to the Club Manager. • Serve as first point of contact at check-in; creating a ...

Central Health

Team Member Relations Partner

Austin, TX · On-site

Overview The Team Member Relations Partner is a specialized role within the People Department responsible for managing employee relations matters, conducting workplace investigations, and providing ...

John Reed Fitness

Member Relations

Santa Monica, CA · On-site

Member Relations plays an integral role in providing an elevated, seamless experience for JOHN REED ... This role reports to the Club Manager. • Serve as first point of contact at check-in; creating a ...

John Reed Fitness, LLC

Member Relations

Los Angeles, CA · On-site

$20/hr

Member Relations Member Relations plays an integral role in providing an elevated, seamless ... This role reports to the Club Manager. • Serve as first point of contact at check-in; creating a ...

The Ned & Ned's Club

Member Relations

Manhattan, NY · On-site

Member Relations The Ned NoMad is a new members' club and hotel that opened in the heart of New ... Work closely with FOH leadership, including Club Managers, Maitre'd, and Head of Bars, to ensure ...

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Member Relations Manager information

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$28K

$80.7K

$140.5K

How much do member relations manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for member relations manager in the United States is $80,705.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,500.00 and $105,500.00 per year, depending on experience, location, and employer.

What is the difference between Member Relations Manager vs Customer Service Representative?

AspectMember Relations ManagerCustomer Service Representative
Required CredentialsBachelor's degree, experience in member engagementHigh school diploma or equivalent, customer service training
Work EnvironmentOffice setting, client meetings, strategic planningCall centers, retail, or online support
Employer & Industry UsageMembership organizations, associations, clubsRetail, telecom, hospitality, various service industries
Common Search & ComparisonFocus on member engagement and retentionFocus on resolving customer issues and inquiries

The Member Relations Manager typically handles strategic engagement and retention of members within organizations, requiring more experience and specialized skills. In contrast, Customer Service Representatives focus on addressing customer inquiries and resolving issues, often with less experience required. While both roles involve communication and relationship-building, their scope and responsibilities differ significantly.

How does a member relations manager typically collaborate with other departments to enhance the overall member experience?

A Member Relations Manager often works closely with departments such as marketing, customer service, and events to ensure that member needs are effectively communicated and addressed. This collaboration can involve coordinating campaigns to boost member engagement, relaying feedback to improve services or benefits, and assisting with the planning of member-focused events. By maintaining open lines of communication with colleagues across the organization, the Member Relations Manager helps create a seamless and positive experience for all members. This cross-functional teamwork is essential for identifying opportunities to add value and quickly resolving any issues that arise.

What is a member relations manager?

Member Relations Managers are professionals responsible for building and maintaining positive relationships between an organization and its members. They handle member inquiries, address concerns, and ensure high levels of member satisfaction and engagement. Their duties often include organizing events, managing member communications, and developing strategies to improve member retention. By acting as the main point of contact, they help foster a sense of community and loyalty within the organization.

What are the key skills and qualifications needed to thrive as a member relations manager?

To thrive as a Member Relations Manager, you need strong interpersonal skills, experience in customer service or client relations, and typically a bachelor’s degree in business, communications, or a related field. Familiarity with customer relationship management (CRM) systems, membership databases, and communication platforms is often required. Outstanding problem-solving abilities, attention to detail, and effective communication help build trust and foster positive member experiences. These skills and qualities ensure high member satisfaction and retention, which are crucial for the organization’s growth and reputation.
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Member Relations Manager jobs near you
Infographic showing various Member Relations Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 12% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $80,705 per year, or $38.8 per hour.

Member Relations Coordinator

National Comprehensive Cancer Network

Plymouth Meeting, PA • Hybrid

Full-time

Re-posted 5 days ago

Job description

Description

Make a Difference! Join an organization dedicated to defining and advancing high-quality and accessible cancer care globally so all people can live better lives.


Reporting to the Senior Director, Member Relations, the Member Relations Coordinator will achieve understanding of the strategy and programs of NCCN, work to increase the level of awareness of NCCN's programs and initiatives at NCCN Member Institutions, and foster the engagement of NCCN Members in these activities. This individual will serve as a trusted resource and liaison to the multiple stakeholders at NCCN Member Institutions as well as a resource to NCCN staff regarding NCCN Members.

Requirements

 MAJOR RESPONSIBILITIES: 

  • Work with the Senior Director, Member Relations to execute the NCCN Strategic Plan's strategies designed to engage NCCN Member Institutions
  • Perform outreach to increase awareness of NCCN's programs. Foster relationships with and serve as a resource to NCCN Member Institution stakeholders
  • Plan and execute on-site visits conducted with NCCN Member Institutions
  • Support the execution of virtual NCCN programming for Member Institutions
  • Assist in providing administrative oversight and management of the NCCN Board of Directors, NCCN Member Institution Representative Council, and designated NCCN Committees
  • Review and edit NCCN eBulletin for Member Institutions newsletter and other informational materials
  • Work with NCCN Marketing Department to prepare NCCN Member Institution Engagement Reports
  • Connect with NCCN Member Institution leadership to appoint representatives to NCCN Committees
  • Perform other related duties as assigned
  • Travel occasionally as required


EDUCATION/RELATED EXPERIENCE:  

  • Bachelor's degree or equivalent work experience required
  • 3-5 years of experience within the health care industry; oncology or academic medical experience preferred

SKILLS AND ABILITIES: 

  • Strong interpersonal communication skills, relationship management skills, and ability to interact effectively with internal colleagues and external personnel at all levels
  • Ability to understand and communicate the needs and interests of academic centers to develop strong, meaningful relationships between these institutions and NCCN
  • Excellent writing and proofreading skills
  • Exceptional attention to detail
  • Strong organizational and time management skills to effectively manage multiple responsibilities simultaneously
  • Outstanding follow-up
  • High level of professionalism and discretion
  • Self-motivated and self-starting 
  • Proficient in MS Office products, specifically Word, Excel, and PowerPoint

Work Environment & Physical Requirements:

  • This position operates in a professional office environment and is largely sedentary. 
  • This role routinely requires the use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines

When applying for this role, please include a cover letter along with your resume to describe your interest in this opportunity and how you demonstrate the skills as outlined in the above job description.


This position represents a unique opportunity to build a career with a premier organization. We offer a competitive salary and excellent benefits.


This position is located in Plymouth Meeting, PA with the ability to work remotely up to 2 days per week.


EOE. No calls please. 

Apply