ZipRecruiter

Log In

1

Member Relations Manager Jobs (NOW HIRING)

Philz Coffee

Employee Relations Manager

Los Angeles, CA · Hybrid

$90K - $105K/yr

Employee Relations Manager. The ideal candidate has an extensive background in the retail or ... Conduct workplace investigations related to team member complaints, misconduct, and policy ...

Philz Coffee

Employee Relations Manager

Los Angeles, CA · On-site

$90K - $105K/yr

Employee Relations Manager. The ideal candidate has an extensive background in the retail or ... Conduct workplace investigations related to team member complaints, misconduct, and policy ...

Land O'Lakes

Member Relations Ag Manager

Arden Hills, MN · Remote

$123.90K - $185.88K/yr

Member Relations Ag Manager This position is remote/virtual. The Member Relations Ag Manager facilitates and builds a strong relationship with our Ag Member Owners, gathers and shares insights, and ...

SMR

Guest Relations Manager

Pigeon Forge, TN · On-site

$50K - $55K/yr

Support the Guest Relations Supervisor with team member's training, instruction and coaching. * Property applicable: Manage a well-trained team to operate the Maestro booking system, to ensure a fast ...

Toyota

Employee Relations Analyst

Liberty, NC · On-site

Reporting to the Team Member Relations Manager, the person in this role will support the department's objective to develop and maintain positive employee relations and assure that the management team ...

next page

Showing results 1-20

People also search for

All JobsMember Relations JobsMember Relations Manager Jobs

Member Relations Manager information

See salary details

$28K

$80.7K

$140.5K

How much do member relations manager jobs pay per year?

As of Jun 1, 2026, the average yearly pay for member relations manager in the United States is $80,705.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,500.00 and $105,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Member Relations Manager, and why are they important?

To thrive as a Member Relations Manager, you need strong interpersonal skills, experience in customer service or client relations, and typically a bachelor’s degree in business, communications, or a related field. Familiarity with customer relationship management (CRM) systems, membership databases, and communication platforms is often required. Outstanding problem-solving abilities, attention to detail, and effective communication help build trust and foster positive member experiences. These skills and qualities ensure high member satisfaction and retention, which are crucial for the organization’s growth and reputation.

How does a Member Relations Manager typically collaborate with other departments to enhance the overall member experience?

A Member Relations Manager often works closely with departments such as marketing, customer service, and events to ensure that member needs are effectively communicated and addressed. This collaboration can involve coordinating campaigns to boost member engagement, relaying feedback to improve services or benefits, and assisting with the planning of member-focused events. By maintaining open lines of communication with colleagues across the organization, the Member Relations Manager helps create a seamless and positive experience for all members. This cross-functional teamwork is essential for identifying opportunities to add value and quickly resolving any issues that arise.

What are Member Relations Managers?

Member Relations Managers are professionals responsible for building and maintaining positive relationships between an organization and its members. They handle member inquiries, address concerns, and ensure high levels of member satisfaction and engagement. Their duties often include organizing events, managing member communications, and developing strategies to improve member retention. By acting as the main point of contact, they help foster a sense of community and loyalty within the organization.

What is the difference between Member Relations Manager vs Customer Service Representative?

AspectMember Relations ManagerCustomer Service Representative
Required CredentialsBachelor's degree, experience in member engagementHigh school diploma or equivalent, customer service training
Work EnvironmentOffice setting, client meetings, strategic planningCall centers, retail, or online support
Employer & Industry UsageMembership organizations, associations, clubsRetail, telecom, hospitality, various service industries
Common Search & ComparisonFocus on member engagement and retentionFocus on resolving customer issues and inquiries

The Member Relations Manager typically handles strategic engagement and retention of members within organizations, requiring more experience and specialized skills. In contrast, Customer Service Representatives focus on addressing customer inquiries and resolving issues, often with less experience required. While both roles involve communication and relationship-building, their scope and responsibilities differ significantly.

More about Member Relations Manager jobs
What cities are hiring for Member Relations Manager jobs? Cities with the most Member Relations Manager job openings:
What are the most commonly searched types of Member Relations jobs? The most popular types of Member Relations jobs are:
Who are the top companies hiring for Member Relations Manager jobs? The top employers for Member Relations Manager jobs are:
What states have the most Member Relations Manager jobs? States with the most job openings for Member Relations Manager jobs include:
What job categories do people searching Member Relations Manager jobs look for? The top searched job categories for Member Relations Manager jobs are:
Member Relations Manager jobs near you
Infographic showing various Member Relations Manager job openings in the United States as of May 2026, with employment types broken down into 2% As Needed, 39% Full Time, 57% Part Time, 1% Temporary, and 1% Nights. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $80,705 per year, or $38.8 per hour.

Member Relations Director

CROSSROADS YOUNG MENS CHRISTIAN ASSOCIATION INC

Schererville, IN • On-site

$21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

Pay starting at $21.00 per hour and up based on experience
Join us at our Schererville YMCA and a set a new standard for member care. Apply today for Member Relations Director!
POSITION SUMMARY: This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living, and social responsibility. The Member Relations Director plays a key role in overseeing membership services and engagement strategies. They are responsible for delivering exceptional service to members, guests, and program participants, promoting memberships and programs, and maintaining a welcoming environment. The Member Relations Director is expected to embody the YMCA values, work collaboratively with the team, and lead efforts that foster a sense of community and belonging. As a leader at the Y, the Member Relations Director ensures an inviting and inclusive environment that serves all members and guests.
ESSENTIAL FUNCTIONS:
  1. Consistently deliver an exceptional member experience by anticipating needs, personalizing interactions, and proactively finding ways to exceed expectations.
  2. Foster a welcoming and inclusive environment by engaging with members in a friendly, solution-oriented manner, ensuring every interaction leaves a lasting positive impression.
  3. Implement member service and engagement strategies that support the recruitment of new members and the retention of existing members in a welcoming environment.
  4. Responds to all member and community inquiries and/or complaints in a timely manner while planning solutions and procedures for improved results.
  5. Manage multiple software systems for court reservations and CRM systems.
  6. Ensure all cause driven tours conducted are working to meet departments tour-to-join closing rate and exceeding the expectations of prospecting members.
  7. Build relationships with members; helps members connect with one another and the YMCA.
  8. Lead Membership team in providing exemplary member service through building relationships, assisting in reaching personal goals, and instilling a sense of belonging.
  9. Adheres to the organization's policies and procedures.
  10. Assists in onboarding, training, and development of team members while recognizing and celebrating individual and team accomplishments.
  11. Responsible for department timekeeping and scheduling.
  12. Managing monthly budget standards and proactively strategizes to meet budget goals.
  13. Engages with the community and team members to support the Annual Campaign efforts.
  14. Demonstrates flexibility by performing a variety of tasks and additional responsibilities as needed to support evolving program and member needs.

Our benefits include access to UnitedHealthcare Medical coverage, along with complimentary dental and vision care for employees. Additionally, we provide free Long-Term Disability (LTD) and Life Insurance coverage, safeguarding you and your loved ones. We understand the importance of work-life balance, which is why we offer a generous Paid Time Off (PTO) policy, allowing you to recharge and enjoy quality time with your loved ones. Planning for your future is essential, and we're committed to helping you build a secure retirement. That's why we proudly offer a 12% employer contribution to your retirement savings, ensuring a brighter tomorrow. Your well-being is our priority, and our benefits reflect our dedication to supporting you every step of the way. We encourage our staff to take full advantage of our facilities. Full-time employees receive a complimentary family membership, along with 50% off most of our programs. It's our way of supporting their health and well-being, while fostering a balanced and active lifestyle.
QUALIFICATIONS:
  1. Associate's degree in related field or equivalent is preferred.
  2. Minimum 3 years of job-related experience required in leading a team.
  3. Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
  4. Excellent interpersonal, communication, and problem-solving skills.
  5. Able to work independently and with minimal supervision. Organized and detail oriented.
  6. Results driven with proactive planning skills.
  7. Adept computer skills in Office 365.
  8. Must be able to work flexible hours including evenings, weekends, and holidays.
  9. Complete ongoing yearly compliance training.
  10. Ability to respond to safety and emergency situations.

YMCA COMPETENCIES (Team Leader):
The National YMCA Mission:
"To put Christian principles into practice through programs that build healthy spirit, mind, and body for all."
Caring: Fosters a supportive and inclusive team environment. Encourages collaboration and staff well-being.
Honesty: Builds trust by being transparent in decision-making and feedback. Encourages open dialogue.
Respect: Creates a respectful team culture. Resolves conflict with fairness and professionalism
Responsibility: Holds self and team accountable for goals. Provides feedback and supports growth.
WORK ENVIRONMENT & PHYSICAL DEMANDS:
  • Visual, auditory, and verbal ability to communicate effectively.
  • Must have high level of alertness, concentration, and initiative.
  • Ability to lift 50 lbs. and stand, walk, or sit for extended periods of time; occasionally stoop/bend.
  • Sedentary work environment with extended periods of computer use, requiring strong attention to detail and focus. Occasional movement and breaks from the desk may be necessary to promote ergonomic health.
  • Maintain a neat and professional appearance at all times.

Apply