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Member Relations Specialist information

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$29K

$67.4K

$114.5K

How much do member relations specialist jobs pay per year?

As of Sep 4, 2026, the average yearly pay for member relations specialist in the United States is $67,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,000.00 and $83,000.00 per year, depending on experience, location, and employer.

What is a member relations specialist?

Member Relations Specialists are professionals who act as the primary point of contact between an organization and its members. They handle member inquiries, resolve complaints, process membership applications, and ensure a positive experience for members. Their role is crucial in maintaining strong relationships, addressing members’ needs, and supporting retention and engagement initiatives. They may work in various settings, including associations, credit unions, gyms, or other membership-based organizations.

What are the key skills and qualifications needed to thrive as a member relations specialist?

To excel as a Member Relations Specialist, you need strong interpersonal skills, customer service experience, and often a background in communications or business. Familiarity with customer relationship management (CRM) software, member databases, and relevant industry platforms is typically required. Outstanding problem-solving abilities, patience, and active listening set top performers apart in this role. These skills are crucial for building trust, resolving member concerns efficiently, and fostering long-term satisfaction and retention.

What are some common challenges faced by member relations specialists, and how are they typically addressed?

Member Relations Specialists often encounter challenges such as managing high member expectations, resolving complex concerns, and handling sensitive or confidential information. To address these issues, professionals in this role rely on strong communication skills, active listening, and a solution-oriented approach. Regular training, support from team leaders, and access to clear organizational policies also help ensure that Member Relations Specialists can effectively support members while maintaining a positive relationship and upholding company standards.

Who are the top companies hiring for Member Relations Specialist jobs?

The top employers for Member Relations Specialist jobs are:

What job categories do people searching Member Relations Specialist jobs look for?

The top searched job categories for Member Relations Specialist jobs are:

Member Relations Specialist jobs near you
Infographic showing various Member Relations Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $67,404 per year, or $32.4 per hour.

Member Relations Specialist

Express Employment

Honolulu, HI • On-site

$23/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Top Job
Located in Honolulu, HI
Salary: Up to $23/hr
Express is seeking a Member Relations Specialist!
Want to work for a non-profit organization, and voted one of Hawaii's Best Credit Unions by the Honolulu Start-Advertiser? We need a Member Relations Specialist with at least 3+ years of teller/operation/customer service, and loan experience. Must have a High School diploma or equivalent, and basic understanding of MS Office Suite.
Interested? Give us a call at to get started on your next career opportunity!
Pay: Up to $23/hr
Location: Honolulu
Schedule: Mon-Fri, 9a-5pm, Sat- 9a-1pm
Benefits upon hire:
  • This employer offers a competitive benefits package designed to support employees' health, financial well-being, and professional growth.
    Health & Insurance Benefits
    • Employer-paid medical, prescription drug, and vision insurance, with UHA and Kaiser plan options available
    • Employer-paid dental insurance through HDS
    • Healthcare and dependent care spending accounts
    • Company-paid life insurance
    • Optional long-term disability insurance

    Retirement & Financial Benefits
    • 401(k) retirement plan with an exceptional employer match of 200% on the first 5% of employee contributions
    • Transportation and parking subsidies to help offset commuting costs

    Time Off & Work-Life Balance
    • Paid Time Off (PTO)
    • 12 paid holidays annually, with 13 paid holidays during election years

    Career Development
    • Leadership and management development opportunities designed to support long-term career growth and advancement

    Invest in Your Future
    Employees have access to comprehensive health coverage, generous retirement benefits, paid time off, commuter assistance, and professional development opportunities that support both personal and career success.

As the Member Relations Specialist you will oversee the following:
  • Build strong member relationships by identifying financial needs and recommending products and services that add value.

  • Open new accounts, assist with loans, and deliver personalized solutions to help members achieve their financial goals.
  • Generate branch growth through cross-selling, referrals, and exceptional member service.
  • Process teller transactions accurately while creating a welcoming and positive member experience.
  • Support branch sales, service, and operational goals through collaboration, professionalism, and a commitment to excellence.

How to apply to our Member Relations Specialist opportunity and learn about our other positions:
  • CALL to schedule an interview
  • REPLY to this job posting with an updated resume
  • SUBMIT an online application - expresspros.com/apply

#HIOffice
Express Office: Honolulu
1130 North Nimitz Highway
Suite A135
Honolulu, HI 96817
Express Employment Professionals logo

About Express Employment Professionals

Sourced by ZipRecruiter

Express Employment Professionals, based in Oklahoma City, OK, USA, operates in the staffing industry and is renowned for providing robust and reliable staffing solutions. Their official website - expresspros.com - details their variety of services, which include temporary and full-time staffing, human resources services, and professional search. The company was established in 1983 with the aim of helping as many people as possible to find good jobs, and since then, it has grown exponentially, expanding its reach to various domains within the job market.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Oklahoma City, OK, US

Social media

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