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Exceptions Specialist Jobs (NOW HIRING)

The RealReal

Exceptions Specialist

Phoenix, AZ · On-site

$18/hr

About The Role As an Exceptions Specialist, you will act as a liaison between the warehouse and customer service by performing the following duties. You're also responsible for the management of ...

Arhaus

Specialist, Inventory Exceptions

Boston Heights, OH · On-site

$16.25 - $20.50/hr

The Inventory Exceptions Specialist will exhibit customer delivery exceptions with an urgency based in accuracy, to account for and solve any inventory discrepancies pre or post delivery that could ...

JW LOGISTICS OPERATIONS LLC

NCOS Specialist

Rogers, AR · On-site

$14.25 - $18.75/hr

The Specialist answers calls, emails, and system alerts; monitors live deliveries across multiple ... The role is the first point of contact for most delivery exceptions and the foundation of NCOS ...

SitusAMC

Specialist I, SQC Audit Setup

The Specialist I will be responsible for performing these core tasks in addition to performing ... Apply exceptions and handle validations where necessary to ensure a complete and accurate review

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Exceptions Specialist information

What is an exceptions specialist?

Exceptions Specialists are professionals who manage and resolve discrepancies or anomalies in business processes, particularly in finance, banking, or operations. Their main responsibility is to identify, investigate, and correct transactions or records that do not match expected patterns or standards. This may involve reviewing documentation, communicating with other departments, and ensuring compliance with company policies and regulations. Exceptions Specialists play a critical role in minimizing errors, preventing fraud, and maintaining the integrity of organizational data. They often use specialized software and must have strong attention to detail and analytical skills.

How does an exceptions specialist typically interact with other departments to resolve discrepancies?

An Exceptions Specialist regularly collaborates with teams such as operations, finance, and customer service to investigate and resolve transaction discrepancies or processing errors. They often serve as a liaison, clarifying issues and gathering necessary documentation to ensure accurate resolution. Effective communication and a proactive approach are essential, as they may coordinate meetings or follow up with multiple stakeholders to expedite solutions. This cross-functional interaction not only aids in efficient problem-solving but also helps build a strong understanding of overall business processes.

What skills and qualifications are needed to be an exceptions specialist?

To thrive as an Exceptions Specialist, you need strong analytical skills, attention to detail, and typically a background in finance, banking, or a related field. Familiarity with exception management software, databases, and workflow tools such as Excel or specialized banking platforms is often required. Excellent problem-solving abilities, communication skills, and the capacity to manage time effectively help you handle complex or urgent exception cases. These skills ensure timely and accurate resolution of discrepancies, minimizing risk and maintaining compliance in high-volume transaction environments.
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Infographic showing various Exceptions Specialist job openings in the United States as of July 2026, with employment types broken down into 84% Full Time, 12% Part Time, 1% Temporary, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Exceptions Specialist

The RealReal

Phoenix, AZ • On-site

$18/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago

The RealReal rating

8.2

Company rating: 8.2 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

Job description

About The Role
As an Exceptions Specialist, you will act as a liaison between the warehouse and customer service by performing the following duties. You're also responsible for the management of exceptions from daily activities.
What You Get To Do Everyday
  • Order SLA Issues
  • Customer Returns & Consignor Return Issues
  • Investigate Aging RTC
  • Manage Packsize & Autobagger order issues
  • Manage un-batchable report and investigate orders
  • Manage ZenDesk Tickets
  • Assist Customer Service with Customer Inquiries
  • Assist pickers with order issues as needed
  • Must be able to navigate through Dior. Looker experience is a plus
  • Must have knowledge of Google Docs
  • Keep leadership team and customer care updated as necessary
  • Other duties as assigned

What You Bring To The Role
Minimum Requirements:
  • High School or G.E.D. completion
  • Strong verbal and written communication skills
  • Strong critical thinking skills
  • Ability to think quickly on your feet
  • Accuracy and attention to detail are important
  • Must be punctual and available to work overtime as needed
  • Must be able to lift heavy boxes up to 50lbs and stand for extended periods of time

Preferred Requirements:
  • 1-2 years experience at an eCommerce facility preferred

Compensation, Benefits, + Perks
  • Employee Stock Purchase Plan
  • 401K with Company Match
  • Medical, Dental & Vision Insurance
  • Paid Parental Leave
  • 9 Paid Company Holidays
  • 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)
  • Find out more about our Benefits here.

The expected hourly rate for this role is $18.00-$18.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.
The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories-including women's and men's fashion, fine jewelry and watches, art, and home-in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.
The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

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