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Exceptions Specialist Jobs (NOW HIRING)

Conservice

Exceptions Analyst

River Heights, UT · Hybrid

Hybrid (In office Tuesday, Wednesday, and Thursday) Wage: $15.75 + Performance bonus Overview The purpose of an Exceptions Specialist is to look into abnormalities that appear on our client's bills.

Hilltop Holdings

Exceptions Specialist

Dallas, TX

The Exceptions Specialist with PlainsCapital Bank is responsible for the daily processing of non-posted items, returns, fraud suspect review, and special referrals. This position also processes ACH ...

Hilltop Holdings

Exceptions Specialist

Dallas, TX · On-site

The Exceptions Specialist with PlainsCapital Bank is responsible for the daily processing of non-posted items, returns, fraud suspect review, and special referrals. This position also processes ACH ...

Conservice

Exceptions Analyst

Logan, UT · On-site

$15.75/hr

Utility Bill Exceptions Specialist / Analyst Pay: $15.75/hour + Potential for Performance-based Bonus Schedule: Monday - Friday 8 am - 5 pm LOCATION: Hybrid - " In office on Tuesday, Wednesday ...

The RealReal

Exceptions Specialist

Phoenix, AZ · On-site

$17.50/hr

About The Role As an Exceptions Specialist, you will act as a liaison between the warehouse and customer service by performing the following duties. You're also responsible for the management of ...

Conservice

Exceptions Analyst

River Heights, UT · Hybrid

$15.75/hr

Utility Bill Exceptions Specialist / Analyst Pay: $15.75/hour + Potential for Performance-based Bonus Schedule: Monday - Friday 8 am - 5 pm LOCATION: Hybrid - " In office on Tuesday, Wednesday ...

Modivcare, Inc.

Exceptions Specialist II

Greenville, SC · On-site

$12.37 - $16.70/hr

TheException Specialist I position is responsible for the accurate fulfillment and approval ... Assists in investigating and reporting customer service issues and exceptions. * Provides initial ...

Modivcare, Inc.

Exceptions Specialist II

Greenville, SC

$12.37 - $16.70/hr

The Exception Specialist I position is responsible for the accurate fulfillment and approval ... Assists in investigating and reporting customer service issues and exceptions. * Provides initial ...

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Exceptions Specialist information

What are Exceptions Specialists?

Exceptions Specialists are professionals who manage and resolve discrepancies or anomalies in business processes, particularly in finance, banking, or operations. Their main responsibility is to identify, investigate, and correct transactions or records that do not match expected patterns or standards. This may involve reviewing documentation, communicating with other departments, and ensuring compliance with company policies and regulations. Exceptions Specialists play a critical role in minimizing errors, preventing fraud, and maintaining the integrity of organizational data. They often use specialized software and must have strong attention to detail and analytical skills.

How does an Exceptions Specialist typically interact with other departments to resolve discrepancies?

An Exceptions Specialist regularly collaborates with teams such as operations, finance, and customer service to investigate and resolve transaction discrepancies or processing errors. They often serve as a liaison, clarifying issues and gathering necessary documentation to ensure accurate resolution. Effective communication and a proactive approach are essential, as they may coordinate meetings or follow up with multiple stakeholders to expedite solutions. This cross-functional interaction not only aids in efficient problem-solving but also helps build a strong understanding of overall business processes.

What are the key skills and qualifications needed to thrive as an Exceptions Specialist, and why are they important?

To thrive as an Exceptions Specialist, you need strong analytical skills, attention to detail, and typically a background in finance, banking, or a related field. Familiarity with exception management software, databases, and workflow tools such as Excel or specialized banking platforms is often required. Excellent problem-solving abilities, communication skills, and the capacity to manage time effectively help you handle complex or urgent exception cases. These skills ensure timely and accurate resolution of discrepancies, minimizing risk and maintaining compliance in high-volume transaction environments.
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Exceptions Specialist jobs near you
Infographic showing various Exceptions Specialist job openings in the United States as of May 2026, with employment types broken down into 91% Full Time, and 9% Contract. Highlights an 73% In-person, and 27% Remote job distribution.
Exceptions Analyst

Exceptions Analyst

Conservice

River Heights, UT • Hybrid

Other

Posted 29 days ago

Conservice rating

7.3

Company rating: 7.3 out of 10

Based on 53 frontline employees who took The Breakroom Quiz

37th of 50 rated energy and utility

Job description

EXCEPTIONS ANALYSTDepartment: SynergyLocation: Hybrid (In office Tuesday, Wednesday, and Thursday)

Wage: $15.75 + Performance bonus

Overview

The purpose of an Exceptions Specialist is to look into abnormalities that appear on our client's bills. As a Utility Expert you will learn to decipher when meter reads and other information on the bills seems to be out of the ordinary. You will be a part of a team that has the potential to make a big impact on our clients. For example, in 2022 we were able to save our clients a combined total of $2,381,327.63!!!

Responsibilities

As an Exceptions Specialist, you will:

  • Research and resolve anomalies in utility provider bills.
  • Communicate with utility providers and clients through email and on the phone.
  • Determine the best course of action to resolve issues and contacting the necessary party.
  • Detect inefficient processes and find innovative solutions
  • Medium phone usage-outbound calls with providers and clients, 25% of your day.
Qualifications
  • Attention to detail
  • Ability to explain complex ideas, both verbally and written, using clear, professional language
  • Ability to prioritize time well and push yourself to consistently achieve higher goals
  • Problem-solving skills - ability to independently use the resources and tools provided to you
  • Comfortable using a computer, Google Drive, and Excel
  • Committed to quickly learning and adapting to new computer software
  • Ability to meet deadlines

As an Exceptions Specialist, you will also be eligible for performance-based bonuses.

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