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Membership Services Manager Jobs (NOW HIRING)

Yoga Nanda

Membership Services Manager

Glendale, CA

The Membership Services Manager will co-manage the Membership Services department and enhance departmental operations based on state-of-the-art customer service and call center concepts, methods ...

Yogananda

Membership Services Manager

Glendale, CA · On-site

$69K - $80K/yr

The Membership Services Manager will co-manage the Membership Services department and enhance departmental operations based on state-of-the-art customer service and call center concepts, methods ...

AEG Presents

Membership Services Manager

Houston, TX · On-site

The Houston Texans are in a season of growth and are seeking an individual for the position of Membership Services Manager. Our Texans Teammate Habits: Dedication to the team Be adaptable Passion for ...

AEG

Manager - Membership Services

Henderson, NV · On-site

The Manager, Membership Services is responsible for leading the day-to-day service strategy and execution for season ticket members. This role oversees a team of Service Coordinators, ensuring best ...

YMCA of Orange County

Membership Services

Fullerton, CA

$16.90 - $20.45/hr

The Membership Services staff will help to create a welcoming experience for members while ... Data Management & Program Support: * Perform essential clerical tasks, manage data entry/retrieval ...

UPPERKUTS BOXING CLUB

Membership services

Ashland, MA · On-site

This position involves managing membership inquiries, processing applications, renewals, and ... Proven experience in customer service or membership administration, preferably in a fitness or ...

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How much do membership services manager jobs pay per year?

As of May 28, 2026, the average yearly pay for membership services manager in the United States is $57,798.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $68,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Membership Services Manager, and why are they important?

To thrive as a Membership Services Manager, you need strong customer service skills, organizational abilities, and experience with membership program management, often supported by a bachelor's degree in business or a related field. Familiarity with membership management software, CRM systems, and data analysis tools is typically required. Exceptional interpersonal communication, problem-solving, and leadership skills help build member relationships and manage teams effectively. These competencies ensure efficient operations, high member satisfaction, and growth of the organization's membership base.

How does a Membership Services Manager typically collaborate with other departments to enhance member satisfaction?

A Membership Services Manager frequently works closely with departments such as marketing, events, and IT to ensure a seamless member experience. This collaboration may involve coordinating on communication strategies, resolving technical issues with membership platforms, and planning member-focused events or programs. Regular meetings and cross-functional projects help align goals and quickly address member feedback. Such teamwork is essential for identifying new opportunities to improve retention and engagement, making the role both dynamic and central to the organization's success.

What does a Membership Services Manager do?

A Membership Services Manager oversees the recruitment, retention, and satisfaction of members within an organization or association. They are responsible for developing and implementing strategies to attract new members, managing member communications, addressing member inquiries, and coordinating membership events or benefits. Their role often includes analyzing membership trends, improving the member experience, and ensuring that members receive value from their affiliation with the organization.

What is the difference between Membership Services Manager vs Membership Coordinator?

AspectMembership Services ManagerMembership Coordinator
ResponsibilitiesOversees membership programs, manages staff, develops strategies to increase member engagementHandles member inquiries, processes memberships, assists with event coordination
Required SkillsLeadership, strategic planning, customer service, industry knowledgeCustomer service, communication, organizational skills
Work EnvironmentManagement level, often in office or club settingsSupport role, often in office or membership centers
CredentialsTypically requires experience in membership management, sometimes certifications in association managementLess formal credentials, focus on customer service experience

The Membership Services Manager and Membership Coordinator roles both focus on member engagement but differ in scope and responsibility. The manager oversees programs and staff, while the coordinator handles day-to-day member interactions. Understanding these differences helps in choosing the right career path or job fit within membership organizations.

What cities are hiring for Membership Services Manager jobs? Cities with the most Membership Services Manager job openings:
What are the most commonly searched types of Membership Services jobs? The most popular types of Membership Services jobs are:
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What job categories do people searching Membership Services Manager jobs look for? The top searched job categories for Membership Services Manager jobs are:
Membership Services Manager jobs near you
Infographic showing various Membership Services Manager job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $57,798 per year, or $27.8 per hour.

Membership Services Manager

Yoga Nanda

Glendale, CA

Other

Medical, Dental, Life, Retirement, PTO

Posted 18 days ago

Job description

Position Summary
The Membership Services (MS) Department of Self-Realization Fellowship (SRF) is responsible for serving the business needs of SRF members worldwide. It is often the first, if not the only, contact that members have with SRF. The work involves multiple workstreams, technology solutions, and frequent interdepartmental interactions.
The Membership Services Manager will co-manage the Membership Services department and enhance departmental operations based on state-of-the-art customer service and call center concepts, methods, processes and technology. They will work alongside another Membership Services Manager to co-manage the department.
Change management will be key to success for this role. The goal will be to build on the deep experience of existing staff to achieve the best possible customer experience for SRF's members while honoring and adhering to SRF's mission and unique culture..
Responsibilities
  • Co-Manage Membership Services staff and operations.
  • Evaluate, design, and implement enhancements to departmental operations, including people, process and technology.
  • Apply effective change management methods to empower staff through transitions.
  • Collaborate with other departments to ensure that all member touchpoints are user-friendly and aligned with SRF processes.
  • Act as a liaison to ensure that feedback from members is shared constructively across departments, helping to guide improvements in offerings, communications, and support systems
  • Investigate and resolve all member complaints promptly and professionally.
  • Evaluate, implement and monitor service quality standards and performance metrics.
  • Ensure compliance with organizational policies and procedures.
  • Utilize CRM systems and data analytics to enhance service delivery.
  • Develop and manage departmental budgets.
  • Serve as co-advisor to the SRF Membership Services International Help Desk
  • Honor and maintain a strict level of confidentiality.
  • Responsible to follow SRF's policies and established processes.
  • Other position-related tasks, as assigned.
This role is vital to ensuring that SRF members receive exceptional service and support. The Membership Services Department Manager will play a key role in shaping the future of member engagement and satisfaction.
  • Co-Manage Membership Services staff and operations
  • Co-Advisor to SRF Membership Services International Help Desk
  • Bachelor's degree in business administration, communications, customer experience, or related field.
  • At least 5 years of management experience in fields related to call centers, customer service, and customer experience.
  • A commitment to continuous improvement
  • Demonstrated skills and experience in:
    • Team leadership and meeting management
    • Change management
    • Resource management
    • Data-driven decision making
    • CRM systems
  • Soft skills required:
    • Strong communication, conflict resolution, and interpersonal skills.
    • Ability to think strategically and execute operational plans.
    • Emotional intelligence and adaptability.
  • Willingness to embrace and support the mission and culture of SRF.
Additional Details
This is a full-time salaried exempt position, Monday through Friday, 8:30 a.m. - 5:00 p.m. PST. Nevertheless, you must be able to work a flexible schedule based on workload and deadlines.
The work location is in Glendale (91201 zip code). No reimbursement for relocation costs offered for this position.
We offer a competitive benefits package that features a variety of insurance coverage choices including group medical, dental, life insurance, a retirement plan and much more. We also provide paid sick, vacation and holiday time.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.
No phone calls please.

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