ZipRecruiter

Log In

1

Membership Services Manager Jobs (NOW HIRING)

The Five Star

Membership Services Associate

Dallas, TX · On-site

We are seeking a people-focused, detail-oriented Membership Services Associate to serve as a key ... Monitor and manage key inboxes and main phone lines * Assist members with sign-ups, renewals ...

92nd Street Y

Membership Services Agent

Manhattan, NY

$45K/yr

The Membership Service Agent will provide a high level of customer care to the diverse patron base ... Experience using a CRM, member management software is a plus. * Experience and comfort with ...

92nd Street Y

Membership Services Agent

Manhattan, NY · On-site

$45K/yr

Job Summary The Membership Service Agent will provide a high level of customer care to the diverse ... Experience using a CRM, member management software is a plus. * Experience and comfort with ...

92nd Street Y

Membership Services Agent

Manhattan, NY · On-site

$45K/yr

Job Summary The Membership Service Agent will provide a high level of customer care to the diverse ... Experience using a CRM, member management software is a plus. * Experience and comfort with ...

previous page

Showing results 41-60

All JobsBusiness JobsCustomer Service JobsCustomer Service Manager JobsMembership Services Manager Jobs

Membership Services Manager information

See salary details

$25K

$57.8K

$90K

How much do membership services manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for membership services manager in the United States is $57,798.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $68,500.00 per year, depending on experience, location, and employer.

What does a Membership Services Manager do?

A Membership Services Manager oversees the recruitment, retention, and satisfaction of members within an organization or association. They are responsible for developing and implementing strategies to attract new members, managing member communications, addressing member inquiries, and coordinating membership events or benefits. Their role often includes analyzing membership trends, improving the member experience, and ensuring that members receive value from their affiliation with the organization.

What are the key skills and qualifications needed to thrive as a Membership Services Manager?

To thrive as a Membership Services Manager, you need strong customer service skills, organizational abilities, and experience with membership program management, often supported by a bachelor's degree in business or a related field. Familiarity with membership management software, CRM systems, and data analysis tools is typically required. Exceptional interpersonal communication, problem-solving, and leadership skills help build member relationships and manage teams effectively. These competencies ensure efficient operations, high member satisfaction, and growth of the organization's membership base.

How does a Membership Services Manager typically collaborate with other departments to enhance member satisfaction?

A Membership Services Manager frequently works closely with departments such as marketing, events, and IT to ensure a seamless member experience. This collaboration may involve coordinating on communication strategies, resolving technical issues with membership platforms, and planning member-focused events or programs. Regular meetings and cross-functional projects help align goals and quickly address member feedback. Such teamwork is essential for identifying new opportunities to improve retention and engagement, making the role both dynamic and central to the organization's success.

What is the difference between Membership Services Manager vs Membership Coordinator?

AspectMembership Services ManagerMembership Coordinator
ResponsibilitiesOversees membership programs, manages staff, develops strategies to increase member engagementHandles member inquiries, processes memberships, assists with event coordination
Required SkillsLeadership, strategic planning, customer service, industry knowledgeCustomer service, communication, organizational skills
Work EnvironmentManagement level, often in office or club settingsSupport role, often in office or membership centers
CredentialsTypically requires experience in membership management, sometimes certifications in association managementLess formal credentials, focus on customer service experience

The Membership Services Manager and Membership Coordinator roles both focus on member engagement but differ in scope and responsibility. The manager oversees programs and staff, while the coordinator handles day-to-day member interactions. Understanding these differences helps in choosing the right career path or job fit within membership organizations.

What cities are hiring for Membership Services Manager jobs?

Cities with the most Membership Services Manager job openings:

What are the most commonly searched types of Membership Services jobs?

The most popular types of Membership Services jobs are:

Who are the top companies hiring for Membership Services Manager jobs?

The top employers for Membership Services Manager jobs are:

What states have the most Membership Services Manager jobs?

States with the most job openings for Membership Services Manager jobs include:

What job categories do people searching Membership Services Manager jobs look for?

The top searched job categories for Membership Services Manager jobs are:

Membership Services Manager jobs near you
Infographic showing various Membership Services Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $57,798 per year, or $27.8 per hour.

Membership Services Representative

Montclair YMCA

Montclair, NJ • On-site

$16.75 - $17.50/hr

Other

PTO

Re-posted 13 days ago

Job description

To proceed with your application for this position, please complete the Predictive Index Behavioral Assessment linked below. Ensure you finish the assessment for your application to be reviewed.
Behavioral Assessment Link
POSITION SUMMARY:
This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living, and social responsibility. Under the direction of the Membership Director, the Membership Services Representative is to provide excellent customer service to members through answering questions, selling memberships and programs and promoting a welcoming environment.
OUR CULTURE:
At the YMCA of Montclair, we strive to be the Employer of Choice, provide World-Class Service, and be the Charity of Choice. Our goal is to be a place where employees are empowered and excited to come to work. All staff ensure that members experience customer centric, individual attention each and every day. We strive to be the preferred partner collaborating with others, identifying and meeting our community needs.
ESSENTIAL FUNCTIONS:

  • Demonstrates a clear and thorough understanding of department SOP's.
  • Provide a high level of customer service to current and potential members.
  • Successfully completes all required training and participates in all required staff events.
  • Represents membership within the community at health fairs, events and with various entities.
  • Champions retention initiatives, works with entire membership team and leadership to exceed goals.
  • Exhibits a commitment to the success of Membership team events related to the annual campaign.
  • Provides valuable and relevant feedback and offers solutions regarding gaps in service and/or member concerns.
  • Attends and participates in all department staff meetings and training.
  • Work continually towards self-development to stay current on customer service, sales, and "Leader" procedures & practices.
  • Shift-related responsibilities include opening the facility, closing the facility as part of those teams.
  • Adhere to policies related to boundaries with members, volunteers, staff, and participants.
  • Attend required Abuse Risk Management training and adhere to procedures related to managing high-risk activities and supervising members and participants.
  • Report suspicious or inappropriate behaviors and policy violations and follow mandated abuse reporting procedures.
  • Ensure members, volunteers and vendors are properly signed in and signed out, ensure only authorized employees, members, volunteers, and vendors are allowed in the facility.
LEADERSHIP COMPETENCIES:
  • Communication & Inclusion
  • Relationships
  • Quality results
  • Collaboration
QUALIFICATIONS:
  • Previous work experience in a customer-oriented environment.
  • Excellent human relation skills, good organizational and communication skills.
  • Strong team-player abilities
  • Able to work with no supervision.
  • Works well with parents and children.
  • Ability to work various hours including mornings, nights, and weekends.
  • Current CPR and First Aid Certification or certification within 90 days of employment.
WORK ENVIRONMENT & PHYSICAL DEMANDS:
This work requires the following physical activities: climbing, bending, stooping, kneeling, twisting, reaching, sitting, standing, walking, lifting, finger dexterity, grasping, repetitive motions, talking, hearing, and visual acuity. The work is performed primarily indoors and may require occasional travel. He/she must be able to lift up to 30 lbs.
COMPANY BENEFITS:
  • YMCA Membership: Enjoy access to our YMCA facilities at no cost.
  • 25% Discount on various YMCA Programs
  • Employee Referral Bonus: Earn rewards for referring to qualified candidates.
  • Employee Discounts: Access exclusive discounts on various products and services.
  • Paid Time Off (PTO): Eligibility after 90 days of employment.
WORK SCHEDULE:
  • Monday-Friday: 7:30 AM - 2:00 PM
  • Monday-Thursday: 4:30 PM - 9:30 PM
  • Saturday: 7:00 AM - 1:00 PM

HOURLY PAY RATE: $16.75 to $17.50

Apply