Membership Services Manager Jobs (NOW HIRING)

About Stanford Recreation and Wellness
Stanford's Department of Athletics, Physical Education and Recreation ("DAPER") is the premier intercollegiate athletics and recreation program in the country. We are the proud Home of Champions and support the university's physical education, recreation and wellness initiatives.
Aligned with Stanford University's pioneering spirit, Stanford Recreation and Wellness is committed to bold and purposeful engagement. We ignite a culture of belonging and well-being through movement, adventure, play, and learning. Our fifty full-time and over 400 part-time staff manage eight recreation facilities at one of the world's most beautiful universities.
Hosting over a million visits annually, we work cohesively, lead with courage, and pursue and revere excellence. We are building an inclusive community and a diverse team committed to excellence. We take risks, are willing to lead, do the right thing, create innovative solutions, develop our employees, promote a culture of gratitude and recognition, and have fun. If that sounds like you, join us.
Job Purpose
Overseeing the daily operations of a 75,000-square-foot recreation facility serving students, faculty, staff, alumni, and members of the university community, the Membership Services Coordinator will support the development, monitoring, and enforcement of program policies and procedures, ensuring the safety and well-being of users and staff alike.
This position will be primarily based at the Arrillaga Center for Sports and Recreation (ACSR), with duties extending to the Ford-Burnham Center and Arrillaga Outdoor Education and Recreation Center (AOERC). This position will report to the Associate Director of Membership Services. The Membership Services Coordinator will support the hiring, training, and supervision of part-time membership services staff, and assist with the routine assessment and retraining of staff in risk management, facility maintenance and cleanliness, and customer service expectations.
This role supports departmental leadership in overseeing fitness facility operations, including inspections, preventive maintenance programs, equipment procurement, work order coordination, warranty tracking, and management of staff key access through KeyWatcher systems. The position also collaborates regularly with campus partners, external vendors, and service providers to support operational effectiveness and service continuity. Utilizing multiple software platforms and operational systems, such as Innosoft Fusion, When2Work, Connect2, this role helps manage both the member and staff experience. They will frequently serve as a primary resource for day-to-day operational and customer service needs.
Please note that this role is onsite and will require you to work on Saturdays and on occasion, Sundays.
To be successful in this position, you will bring:
Education and Experience

• High school diploma and three years of administrative experience, or a combination of education and relevant experience.
• Preferred Bachelor's degree in the field of recreation, kinesiology, or a related field.
• Preferred minimum of 1-year experience in facilities supervision.

Knowledge, Skills, and Abilities

• Knowledge or ability to train frontline staff.
• Working knowledge of email, Excel, Word, PowerPoint, and Google Drive applications. Preferred experience with Fusion and Connect2.
• Ability to operate a vehicle for university purposes while possessing and maintaining an appropriate license.
• Interpersonal skills and mature judgment required to interact effectively and collaboratively with a broad range of people, including program areas and stakeholders, vendors, and fitness equipment suppliers, individually and in groups.
• Demonstrated ability to set priorities to perform a high volume of detailed work with constant interruptions.
• Ability to use proper judgment in maintaining equipment while considering and working around a highly populated area.
• Ability to be resourceful and creative in problem-solving while not sacrificing quality or safety of the environment.
• Ability to coordinate daily activities, including quality assurance, maintenance activities monitoring, and personnel supervision.
• Knowledge of current risk management practices in recreational facilities and student management strategies.
• Demonstrated ability to provide a high standard of customer service.

Certifications and Licenses

• Valid California Non-commercial Class Driver's license.
• Current CPR, AED, and First Aid certification or obtained within 90 days of hire date.

PHYSICAL REQUIREMENTS

• Ability to exert physical effort, including the ability to lift a minimum of 50 lbs., bending, squatting, reaching, or being on feet for long periods of time.

WORKING CONDITIONS

• Typical work schedule for this role is expected to be Tuesday through Saturday.
• Routine work during evenings and weekends. May need to work occasional extended hours.
• May be exposed to noise > 80dB TWA.
• May have to climb and work at heights of 4 - 10 ft.
• Standing for extended periods of time.
• This position will be required to work at multiple workstations.

WORK STANDARDS

• Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
• Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
• Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu/.

DAPER's Integrity:
This position, along with all DAPER coaches and staff, is responsible for the integrity of Stanford's intercollegiate athletics program and for the reputation of Stanford University. This position is responsible for ensuring that his/her/their involvement with Athletics Department activities maintains the integrity of the University's reputation and does not negatively impact the relationship between the University and its faculty, staff, students and alumni. Additionally, this position must comply with University policies and procedures, NCAA and Conference rules and regulations.
Why Stanford is for you:
Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:

• Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
• A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
• A healthier you. Climb our rock wall or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
• Discovery and fun. Stroll through historic sculptures, trails, and museums.
• Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more!

The expected pay range for this position is $31.97-$38.40 per hour. Stanford University provides pay ranges representing its good faith estimate of the salary or hourly wage the university reasonably expects to pay for a position upon hire. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location, and external market pay for comparable jobs. At Stanford University, base pay represents only one aspect of the comprehensive rewards package.
The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources by submitting a contact form.
Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.