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Membership Services Manager Jobs (NOW HIRING)

Inter Miami CF

Membership Services Executive

Miami, FL · On-site

The Membership Services Executive will build and develop relationships with assigned account base ... Requirements * Bachelor's degree in Business, Sports Management, Marketing or related field ...

ExtensisHR

Membership & Operations Manager

Arlington, VA · On-site

$55K - $62K/yr

The Membership & Operations Manager is responsible for the day-to-day management of membership services, member engagement, operational support, and educational program administration for the ...

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Membership Services Manager information

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$25K

$57.8K

$90K

How much do membership services manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for membership services manager in the United States is $57,798.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $68,500.00 per year, depending on experience, location, and employer.

What does a Membership Services Manager do?

A Membership Services Manager oversees the recruitment, retention, and satisfaction of members within an organization or association. They are responsible for developing and implementing strategies to attract new members, managing member communications, addressing member inquiries, and coordinating membership events or benefits. Their role often includes analyzing membership trends, improving the member experience, and ensuring that members receive value from their affiliation with the organization.

What are the key skills and qualifications needed to thrive as a Membership Services Manager?

To thrive as a Membership Services Manager, you need strong customer service skills, organizational abilities, and experience with membership program management, often supported by a bachelor's degree in business or a related field. Familiarity with membership management software, CRM systems, and data analysis tools is typically required. Exceptional interpersonal communication, problem-solving, and leadership skills help build member relationships and manage teams effectively. These competencies ensure efficient operations, high member satisfaction, and growth of the organization's membership base.

How does a Membership Services Manager typically collaborate with other departments to enhance member satisfaction?

A Membership Services Manager frequently works closely with departments such as marketing, events, and IT to ensure a seamless member experience. This collaboration may involve coordinating on communication strategies, resolving technical issues with membership platforms, and planning member-focused events or programs. Regular meetings and cross-functional projects help align goals and quickly address member feedback. Such teamwork is essential for identifying new opportunities to improve retention and engagement, making the role both dynamic and central to the organization's success.

What is the difference between Membership Services Manager vs Membership Coordinator?

AspectMembership Services ManagerMembership Coordinator
ResponsibilitiesOversees membership programs, manages staff, develops strategies to increase member engagementHandles member inquiries, processes memberships, assists with event coordination
Required SkillsLeadership, strategic planning, customer service, industry knowledgeCustomer service, communication, organizational skills
Work EnvironmentManagement level, often in office or club settingsSupport role, often in office or membership centers
CredentialsTypically requires experience in membership management, sometimes certifications in association managementLess formal credentials, focus on customer service experience

The Membership Services Manager and Membership Coordinator roles both focus on member engagement but differ in scope and responsibility. The manager oversees programs and staff, while the coordinator handles day-to-day member interactions. Understanding these differences helps in choosing the right career path or job fit within membership organizations.

What cities are hiring for Membership Services Manager jobs?

Cities with the most Membership Services Manager job openings:

What are the most commonly searched types of Membership Services jobs?

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What states have the most Membership Services Manager jobs?

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Membership Services Manager jobs near you
Infographic showing various Membership Services Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $57,798 per year, or $27.8 per hour.

Account Manager, Membership Services

Indianapolis Colts

Indianapolis, IN • On-site

Full-time

Re-posted 28 days ago

Job description

The Indianapolis Colts seek a passionate, self-starter for the role of Account Manager, Membership Services. This position is responsible for delivering exceptional service and relationship management to an assigned book of season ticket members. This role focuses on driving retention, generating new sales opportunities, and creating memorable experience for members through proactive engagement, personalized service, and strategic touchpoints throughout the year. The ideal candidate is highly organized, relationship-driven, and passionate about delivering exceptional customer experience in a fast-paced environment.
HIRING MANAGER
Director of Membership Services
DIRECT REPORTS
N/A
GENERAL RESPONSIBILITIES
  • Manage and provide superior customer service for assigned season ticket member book of business
  • Annually meet and exceed retention, touchpoint plan, and new sales goals
  • Cultivate and grow strong relationships with season ticket members by fulfilling all required touchpoints throughout the year via proactive communication including phone calls, emails, handwritten notes, in-seat visits, and out-of-office appointments
  • Carry a positive empathetic, and professional attitude toward season ticket members at all times
  • Anticipate, respond to, and resolve all complaints, requests, and inquiries from assigned member base in a timely and professional manner.
  • Create exceptional, memorable experiences for season ticket members through game-day opportunities, in-season, and off-season events.
  • Perform game day responsibilities including, but not limited to, in-seat visits, season ticket member giveaways, pre-game and post-game events, addressing member needs, assisting with renewals, and creating an exceptional game experience
  • Participate and contribute to the planning and execution of all season ticket member related programming and off-season events to provide more value and year-round participation with the organization
  • Collaborate with ticket sales, ticket operations, and premium ticketing teams to ensure efficient and quality servicing of accounts
  • Manage customer service issues around all marketing and ticketing events, initiatives and programs including but not limited to Draft Day, STM events, marketing events, youth and other special programs
  • Other duties as assigned

QUALIFICATIONS
  • Bachelor's degree (or requisite experience) required
  • Three (3)+ years of sales and/or service experience in the sports or hospitality industry
  • Self-starter with demonstrated ability in the areas of personal accountability, communication, time management, adaptability, and relationship building
  • Strong interpersonal skills and the ability to develop solid working relationships at all levels across the organization
  • Excellent attention to detail and ability to produce high quality, accurate work within designated deadlines
  • Must have proficient computer skills and experience with Microsoft Office, additional experience using Ticketmaster/Archtics and Salesforce preferred
  • History of working in a team environment
  • Availability of working weekends during home games and some extended hours is required
  • Must have exceptional phone, organization, interpersonal, sales aptitude, and electronic communication skills.

Responsibilities and qualifications may change at any time with or without notice.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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