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Membership Services Manager Jobs (NOW HIRING)

The Five Star

Membership Services Associate

Dallas, TX · On-site

We are seeking a people-focused, detail-oriented Membership Services Associate to serve as a key ... Monitor and manage key inboxes and main phone lines * Assist members with sign-ups, renewals ...

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Membership Services Manager information

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$25K

$57.8K

$90K

How much do membership services manager jobs pay per year?

As of Jul 13, 2026, the average yearly pay for membership services manager in the United States is $57,798.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $68,500.00 per year, depending on experience, location, and employer.

What is the difference between Membership Services Manager vs Membership Coordinator?

AspectMembership Services ManagerMembership Coordinator
ResponsibilitiesOversees membership programs, manages staff, develops strategies to increase member engagementHandles member inquiries, processes memberships, assists with event coordination
Required SkillsLeadership, strategic planning, customer service, industry knowledgeCustomer service, communication, organizational skills
Work EnvironmentManagement level, often in office or club settingsSupport role, often in office or membership centers
CredentialsTypically requires experience in membership management, sometimes certifications in association managementLess formal credentials, focus on customer service experience

The Membership Services Manager and Membership Coordinator roles both focus on member engagement but differ in scope and responsibility. The manager oversees programs and staff, while the coordinator handles day-to-day member interactions. Understanding these differences helps in choosing the right career path or job fit within membership organizations.

What are the key skills and qualifications needed to thrive as a Membership Services Manager, and why are they important?

To thrive as a Membership Services Manager, you need strong customer service skills, organizational abilities, and experience with membership program management, often supported by a bachelor's degree in business or a related field. Familiarity with membership management software, CRM systems, and data analysis tools is typically required. Exceptional interpersonal communication, problem-solving, and leadership skills help build member relationships and manage teams effectively. These competencies ensure efficient operations, high member satisfaction, and growth of the organization's membership base.

What does a Membership Services Manager do?

A Membership Services Manager oversees the recruitment, retention, and satisfaction of members within an organization or association. They are responsible for developing and implementing strategies to attract new members, managing member communications, addressing member inquiries, and coordinating membership events or benefits. Their role often includes analyzing membership trends, improving the member experience, and ensuring that members receive value from their affiliation with the organization.

How does a Membership Services Manager typically collaborate with other departments to enhance member satisfaction?

A Membership Services Manager frequently works closely with departments such as marketing, events, and IT to ensure a seamless member experience. This collaboration may involve coordinating on communication strategies, resolving technical issues with membership platforms, and planning member-focused events or programs. Regular meetings and cross-functional projects help align goals and quickly address member feedback. Such teamwork is essential for identifying new opportunities to improve retention and engagement, making the role both dynamic and central to the organization's success.
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Membership Services Manager jobs near you
MEMBERSHIP SERVICES COORDINATOR I

MEMBERSHIP SERVICES COORDINATOR I

Cooperative of American Physicians, Inc.

Los Angeles, CA • On-site

$19.25 - $25.75/hr

Temporary

Posted 20 days ago

Job description

Description:

The Membership Services Coordinator performs customer service functions to external and internal customers via phone and electronic means including, but not limited to, email and Microsoft Teams application, in addition to administrative and technical support to Membership Services Account Managers, Director, and Vice President.


ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide technical assistance to account managers, service MPT members, their entities and management teams, and to Cooperative of American Physicians Insurance Company, Inc. (CAPIC) brokers:

  • Maximize availability to take calls from Members and answer questions within level of knowledgebase and authority,
  • Provide customer service support to members, their support staff, or management teams explore and discuss tailored solutions and verify understanding and satisfaction
  • Respond to billing, assessment, and other financial inquiries
  • Handle overflow calls from other departments.
  • Provide technical support related to www.CAPphysicians.com (e.g., Members Only, CAP Privileges Online).
  • Exercise reasonable judgment for the appropriate transfer of phone calls above a predetermined level of authority.
  • Triage claims reporting in accordance with approved procedures, as well as risk management and patient safety hotline calls per appropriate guidelines; follow prepared scripts to respond to requests for information, documents, and questions; enter information into CAP’s designated Client Relationship Management (CRM) system.
  • Review and evaluate Coverage Update Forms (CUF) with emphasize on material changes reported by members.
  • Process special applications and status changes; Employee and Other Related Physician (ORP) Applications for review and approval by Account Managers; Locum Tenens requests within authority level.
  • Update special conditions and/or waivers in the CAP’s CRM system and member records in the CAP’s CRM system in accordance with policies and procedures.
  • Continuously, monitor OnBase workflow queues and inbox, emails, physical inboxes, Microsoft Teams postings and conversations.
  • Provide support to VP of Membership Services for projects as needed.
  • Perform other duties as assigned.
Requirements:

EDUCATION and/or EXPERIENCE:

  • High School diploma or GED
  • College degree preferred
  • Two years customer service experience in the insurance industry, healthcare field, or equivalent combination of education and experience

OTHER SKILLS and ABILITIES:

  • Excellent communication and organizational skills (oral and written)
  • Professional phone etiquette
  • Ability to handle multiple tasks simultaneously
  • Proficient in Microsoft Word, Excel, Outlook, and Teams.
  • Ability to work both independently and as a team