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Membership Services Manager Jobs in Michigan (NOW HIRING)

AEG

Membership Services Account Executive

Detroit, MI · On-site

The Membership Service Account Executive is responsible for driving renewal sales of all sports and ... Maintain updated information regarding clients in the CRM tool. * Renewal of current season ticket ...

AEG

Account Executive, Membership Services

Detroit, MI · On-site

The Membership Service Account Executive is responsible for driving renewal sales of all sports and ... Maintain updated information regarding clients in the CRM tool. * Renewal of current season ticket ...

Crunch Fitness

Member Services Supervisor

Taylor, MI · On-site

$13.73/hr

Health insurance Free gym membership Pay: $13.73/hr + monthly bonus Experience: Customer service: 1 year (Preferred) Management: 1 year (Preferred) Work Location: In person Website: www ...

Crunch Fitness

Member Services Supervisor

Taylor, MI · On-site

$13.73/hr

Health insurance Free gym membership Pay: $13.73/hr + monthly bonus Experience: Customer service: 1 year (Preferred) Management: 1 year (Preferred) Work Location: In person Website: www ...

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Membership Services Manager information

What does a Membership Services Manager do?

A Membership Services Manager oversees the recruitment, retention, and satisfaction of members within an organization or association. They are responsible for developing and implementing strategies to attract new members, managing member communications, addressing member inquiries, and coordinating membership events or benefits. Their role often includes analyzing membership trends, improving the member experience, and ensuring that members receive value from their affiliation with the organization.

What are the key skills and qualifications needed to thrive as a Membership Services Manager?

To thrive as a Membership Services Manager, you need strong customer service skills, organizational abilities, and experience with membership program management, often supported by a bachelor's degree in business or a related field. Familiarity with membership management software, CRM systems, and data analysis tools is typically required. Exceptional interpersonal communication, problem-solving, and leadership skills help build member relationships and manage teams effectively. These competencies ensure efficient operations, high member satisfaction, and growth of the organization's membership base.

How does a Membership Services Manager typically collaborate with other departments to enhance member satisfaction?

A Membership Services Manager frequently works closely with departments such as marketing, events, and IT to ensure a seamless member experience. This collaboration may involve coordinating on communication strategies, resolving technical issues with membership platforms, and planning member-focused events or programs. Regular meetings and cross-functional projects help align goals and quickly address member feedback. Such teamwork is essential for identifying new opportunities to improve retention and engagement, making the role both dynamic and central to the organization's success.

What is the difference between Membership Services Manager vs Membership Coordinator?

AspectMembership Services ManagerMembership Coordinator
ResponsibilitiesOversees membership programs, manages staff, develops strategies to increase member engagementHandles member inquiries, processes memberships, assists with event coordination
Required SkillsLeadership, strategic planning, customer service, industry knowledgeCustomer service, communication, organizational skills
Work EnvironmentManagement level, often in office or club settingsSupport role, often in office or membership centers
CredentialsTypically requires experience in membership management, sometimes certifications in association managementLess formal credentials, focus on customer service experience

The Membership Services Manager and Membership Coordinator roles both focus on member engagement but differ in scope and responsibility. The manager oversees programs and staff, while the coordinator handles day-to-day member interactions. Understanding these differences helps in choosing the right career path or job fit within membership organizations.

What are the most commonly searched types of Membership Services jobs in Michigan?

The most popular types of Membership Services jobs in Michigan are:

What are popular job titles related to Membership Services Manager jobs in Michigan?

For Membership Services Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Membership Services Manager jobs in Michigan look for?

The top searched job categories for Membership Services Manager jobs in Michigan are:

What cities in Michigan are hiring for Membership Services Manager jobs?

Cities in Michigan with the most Membership Services Manager job openings:

Membership Services Manager jobs near you
Infographic showing various Membership Services Manager job openings in Michigan as of August 2026, with employment types broken down into 100% Full Time. Highlights an 80% In-person, and 20% Remote job distribution.

Account Representative, Membership Services

AEG

Grand Rapids, MI • On-site

Full-time

Posted 6 days ago

Job description

JOIN OUR WINNING TEAM
Join one of the American Hockey League's most successful organizations and a ticket sales team with a proven track record of developing top-performing sales professionals. The Grand Rapids Griffins are looking for a motivated, competitive individual who wants to build a career in professional sports while helping grow our Full Season Membership base.
POSITION OVERVIEW
The Membership Account Representative's mission is to actively seek out and engage prospects, develop and maintain positive business relationships with current clients, and ultimately drive revenue for the Grand Rapids Griffins by selling and servicing various ticket plans and packages. This mission will be accomplished by implementing the areas of responsibility below:
  • New Business: Present, promote, and sell Griffins full season, partial season, and FLEX ticket plans, as well as group ticket and single-game suite/hospitality rental packages.
  • Client Relations: Establish, develop, and maintain positive business and client relationships for ongoing renewal and referral opportunities.
  • Service & Support: Facilitate the resolution of client questions, problems, and complaints to maximize satisfaction.
  • Achievement: Achieve agreed-upon monthly, quarterly, and annual sales and renewal goals.
  • Productivity: Accomplish sales and retention goals through a set number of outbound sales activities each week; including phone calls, text/chat messages, "face-to-face" appointments, and in-person arena visits.
  • Collaboration: Work closely with our Vice President of Ticket Sales, the Director of Ticket Operations, and the broader Griffins Ticket Sales and Operations team to craft, promote, and facilitate FSE ticket packages and events.
  • Fulfillment: Develop, coordinate, and manage your client's pregame, in-game, and postgame events and experiences.
  • Innovation: Supply management with feedback regarding client needs, problems, interests, and potential for new products and services.
  • Improvement: Keep up to date with best practices and promotional trends, all with a mentality that is open to continuous improvement through training and feedback.

QUALIFICATIONS
  • Proven sales experience preferred.
  • Excellent knowledge of Microsoft Office and Salesforce preferred.
  • Familiarity with CRM best practices and the ability to build productive business professional relationships.
  • Highly motivated and goal-driven with a proven track record of success.
  • Excellent sales, negotiation, and communication skills.
  • Prioritization, time management, and organizational skills.
  • Ability to create and deliver presentations tailored to the needs of the prospect.
  • Relationship management skills and an openness to feedback.

EDUCATION
  • Bachelor's degree in business or related field preferred.

PHYSICAL DEMANDS
  • Ability to bend, reach, and lift boxes and office supplies up to 30 lbs. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
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About AEG

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Saint Louis, MO, US

Year founded

1992

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