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Membership Services Associate Jobs in Michigan (NOW HIRING)

Power Wellness

Environmental Services Associate

Ann Arbor, MI · On-site

$15 - $18/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Environmental Services Associate Location: The Health and Fitness Center at Washtenaw Community ... Complimentary Fitness Membership. - Pet Insurance. Summary: Join our team of full time and ...

Community Action House

Guest Services Associate

Holland, MI · On-site

$13.75 - $16.75/hr

As a Guest Services Associate, you'll be responsible for creating a Radically Welcoming and Guest ... You'll help guests register for Food Club memberships, provide internal and external referrals ...

Community Action House

Guest Services Associate

Holland, MI

$13.75 - $16.75/hr

As a Guest Services Associate, you'll be responsible for creating a Radically Welcoming and Guest ... You'll help guests register for Food Club memberships, provide internal and external referrals ...

Community Action House

Guest Services Associate

Holland, MI · On-site

$13.75 - $16.75/hr

As a Guest Services Associate, you'll be responsible for creating a Radically Welcoming and Guest ... You'll help guests register for Food Club memberships, provide internal and external referrals ...

Power Wellness

Member Services Coordinator

Chelsea, MI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

He/she ensures that Member Services Associates are providing the highest level of customer service to members, guests and prospects of the facility as well as membership information, enrollment ...

Schulte

Part Time - Guest Services Associate

Plymouth, MI · On-site

$14 - $17.25/hr

  • Medical

  • Life

  • Retirement

  • PTO

Guest Service Associate Schulte Hospitality Group is seeking a dynamic, service-oriented Guest ... Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our ...

Beacon Health System

Nutritional Services Associate

Allegan, MI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Beacon Health System is hiring a full-time day shift Nutritional Services Associate for our Dietary ... Gym Membership Discount What You'll Do Reports to the Manager. Prepares patient meals according to ...

Beacon Health System

Nutritional Services Associate

Allegan, MI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Beacon Health System is hiring a full-time day shift Nutritional Services Associate for our Dietary ... Gym Membership Discount What You'll Do Reports to the Manager. Prepares patient meals according to ...

Schulte Companies

Part Time - Guest Services Associate

Plymouth, MI · On-site

$14 - $17.25/hr

  • Medical

  • Life

  • Retirement

  • PTO

Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Associate to join ... memberships + more! Our Company: Schulte Hospitality Group is a division of Schulte Companies, a ...

Schulte Companies

Part Time - Guest Services Associate

Plymouth, MI · On-site

$14 - $17.25/hr

  • Medical

  • Life

  • Retirement

  • PTO

Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Associate to join ... memberships + more! Our Company: Schulte Hospitality Group is a division of Schulte Companies, a ...

Beacon Health System

Nutr Serv Assoc TRH

Three Rivers, MI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Beacon Health System is hiring a Part-Time Day shift Nutritional Services Associate for our Dietary ... Gym Membership Discount About Three Rivers Hospital Located in the heart of Three Rivers, Three ...

Beacon Health System

Nutr Serv Assoc TRH

Three Rivers, MI

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Beacon Health System is hiring a Part-Time Day shift Nutritional Services Associate for our Dietary ... Gym Membership Discount About Three Rivers Hospital Located in the heart of Three Rivers, Three ...

Beacon Health System

Nutr Serv Assoc TRH

Three Rivers, MI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Beacon Health System is hiring a Part-Time Day shift Nutritional Services Associate for our Dietary ... Gym Membership Discount About Three Rivers Hospital Located in the heart of Three Rivers, Three ...

Scenthound

Membership Sales Associate

Birmingham, MI · On-site

$13/hr

As a Membership Sales Associate , you will be the first point of contact for customers, responsible ... We offer membership-based wellness services that focus on a dog's Skin, Coat, Ears, Nails, and ...

EoS Fitness

Service Associate

Baldwin, MI · On-site

$14 - $18.75/hr

Our Service Associate reports directly to the Operations Manager and is responsible for providing ... Provide information about gym services, programs, and membership options. * Address member ...

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Membership Services Associate information

What is a membership services associate?

Membership Services Associates are professionals responsible for assisting members of an organization, club, or service with their needs and inquiries. They help manage memberships, process renewals and applications, and provide information about benefits and services. These associates often handle customer service issues, maintain records, and promote member satisfaction and retention. Their role is crucial in ensuring members have a positive experience and feel valued within the organization.

What are the key skills and qualifications needed to thrive as a membership services associate?

To thrive as a Membership Services Associate, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with membership management software, CRM systems, and basic office applications is typically required. Excellent communication, problem-solving, and interpersonal skills help you build rapport and respond effectively to member needs. These skills ensure positive member experiences, efficient operations, and retention within the organization.

What are some common challenges faced by membership services associates, and how can they be addressed?

Membership Services Associates often juggle multiple responsibilities, including handling member inquiries, resolving account issues, and processing renewals. One common challenge is managing high volumes of requests during peak times while maintaining a positive and professional demeanor. To succeed, it's important to develop strong organizational skills, stay patient under pressure, and use available tools and resources to prioritize tasks efficiently. Collaborating closely with team members and utilizing customer relationship management (CRM) systems can also help streamline processes and improve member satisfaction.

What is the difference between Membership Services Associate vs Customer Service Representative?

AspectMembership Services AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentNonprofit, membership organizations, clubs, or associationsVarious industries including retail, telecom, and finance
Employer & Industry UsagePrimarily used in membership-based organizationsCommon across multiple customer-facing industries
Search & Comparison IntentFocus on membership support, organization-specific rolesGeneral customer service roles across industries

The Membership Services Associate and Customer Service Representative roles share similar skills in communication and problem-solving. However, the Membership Services Associate typically works within membership organizations, focusing on member engagement and support, while Customer Service Representatives serve a broader range of industries, handling general customer inquiries. Understanding these differences helps job seekers target the right roles based on their experience and career goals.

What are the most commonly searched types of Membership Services jobs in Michigan?

The most popular types of Membership Services jobs in Michigan are:

Membership Services Associate jobs near you

Membership Desk Services

The Christian Family Centre

Adrian, MI • On-site

$13.73/hr

Part-time

Re-posted 22 days ago

Job description


Position: Member & Guest Services Associate

Classification: Part-time, Hourly, Non-Exempt

Entity: The Christian Family Centre

Reports To: Assistant Centre Director


ABOUT US.

Lenawee Christian Ministries provides Christ-centered education, spiritual development, and wellness services to the Lenawee County community, centered around Jesus Christ. The ministry is made up of two operating entities: Lenawee Christian School and the Christian Family Centre, located in Adrian, MI.

  • Lenawee Christian School exists in partnership with the family and church to integrate Biblical truth for life with a commitment to glorifying Jesus Christ through academic excellence and spiritual maturity.
  • The Christian Family Centre is a world-class fitness and family activity facility that strives to assist families and individuals grow in their physical, social, and spiritual wellness with Jesus Christ being the center.


POSITION SUMMARY.

The Member & Guest Services Associate serves as the first point of contact for members, guests, and prospective members of The Christian Family Centre. This role is responsible for creating a welcoming, Christ-centered environment while delivering exceptional customer service and supporting the daily operation of the Member Services Desk.

In addition to providing outstanding service, this position actively supports membership growth and retention by building relationships with prospective and existing members, conducting facility tours, promoting Centre programs and services, and assisting individuals in selecting memberships and programs that best meet their needs. The Member & Guest Services Associate plays an important role in helping The Centre fulfill its mission by connecting people to opportunities for physical, social, and spiritual wellness.


KEY RESPONSIBILITIES.

Member & Guest Services
  • Welcome members, guests, and visitors with professionalism, hospitality, and Christ-centered service.
  • Serve as the primary point of contact for questions regarding memberships, programs, services, facility amenities, and daily operations.
  • Process member check-ins, guest registrations, membership applications, and facility access.
  • Assist members with account updates, program registrations, reservations, and general service requests.
  • Resolve routine member concerns and elevate complex issues to leadership as appropriate.

Membership Sales & Retention

  • Develop positive relationships with prospective and current members to promote engagement and long-term retention.
  • Conduct facility tours and effectively communicate the mission, benefits, memberships, programs, and services offered by The Centre.
  • Assist prospective members in selecting memberships, programs, and services that best meet their individual or family needs.
  • Process new memberships, membership changes, renewals, and cancellations accurately and efficiently.
  • Promote Centre programs, events, personal training, aquatics, childcare, sports, and other services to increase participation and member engagement.
  • Support membership growth, retention, and customer service goals established by Centre leadership.
Administrative & Financial Support
  • Maintain accurate member records and protect the integrity of membership databases.
  • Process membership agreements, waivers, registrations, and other required documentation.
  • Accurately process cash, checks, credit card transactions, and daily balancing procedures in accordance with Centre policies.
  • Complete general administrative duties including filing, reporting, data entry, copying, and document preparation.
  • Support daily opening, closing, and operational procedures for the Member Services Desk.
Centre Operations
  • Maintain current knowledge of all Centre programs, classes, memberships, events, promotions, and policies.
  • Assist with special events, facility promotions, membership drives, and community outreach initiatives as assigned.
  • Maintain a clean, organized, and welcoming Member Services area.
  • Provide cross-functional support to other Centre departments as operational needs require.
  • Perform other duties as assigned.
Mission Integration
  • Model Christ-centered character, servant leadership, and professionalism in every interaction with members, guests, volunteers, and fellow employees.
  • Foster a welcoming, encouraging, and hospitable atmosphere that reflects the mission and values of Lenawee Christian Ministries.
  • Demonstrate excellence, kindness, and integrity while helping individuals connect with opportunities for physical, social, and spiritual wellness.


QUALIFICATIONS.

Christian Faith & Character
  • Profess and demonstrate a personal commitment to Jesus Christ as Lord and Savior.
  • Adhere to Christian principles and values while supporting the mission and doctrinal beliefs of Lenawee Christian Ministries.
  • Demonstrate spiritual maturity, integrity, professionalism, and a commitment to servant leadership.
  • Commit to and live in accordance with the Lenawee Christian Ministries Statement of Faith and Lifestyle Commitment.
Education & Experience
  • High school diploma or equivalent required.
  • Previous experience in customer service, hospitality, retail, recreation, membership services, or administrative support preferred.
  • Sales or relationship-building experience is preferred but not required.
Knowledge & Skills
  • Exceptional customer service and interpersonal skills.
  • Strong verbal and written communication abilities.
  • Ability to build relationships and confidently recommend memberships, programs, and services.
  • Strong organizational skills with excellent attention to detail.
  • Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced environment.
  • Proficiency with Microsoft Office and the ability to learn membership management and point-of-sale software.
  • Ability to exercise sound judgment while maintaining confidentiality and professionalism.


EMPLOYMENT TERMS.

  • This position is classified as part-time, hourly, non-exempt and is eligible for overtime pay in accordance with applicable federal and state wage and hour laws.
  • Employees are required to accurately record all hours worked.
  • Typical work schedules include a combination of mornings, afternoons, evenings, rotating Saturdays, holidays, and special events based on operational needs.
  • Regular, reliable, and on-site attendance is an essential function of this position.
  • Employment is contingent upon successful completion of all pre-employment requirements, including background screening and adherence to the Lenawee Christian Ministries Statement of Faith and Lifestyle Commitment.


EMPLOYMENT STATEMENT.

Lenawee Christian Ministries is a ministry organization committed to hiring individuals who demonstrate a personal faith in Jesus Christ and whose beliefs and lifestyle align with the ministry's Lifestyle Commitment, Statement of Faith, and mission. Employment is contingent upon agreement with and support of the ministry's biblical values.

Lenawee Christian Ministries does not unlawfully discriminate in employment on the basis of race, color, national origin, age, sex, disability, or any other protected status under applicable law. As a religious organization, the ministry reserves the right to employ individuals who align with its religious beliefs, mission, and values, as permitted by law.