ZipRecruiter

Log In

1

Membership Services Director Jobs (NOW HIRING)

next page

Showing results 1-20

All JobsBusiness JobsCustomer Service JobsDirector of Customer Service JobsMembership Services Director Jobs

Membership Services Director information

See salary details

$29K

$56.7K

$114.5K

How much do membership services director jobs pay per year?

As of Aug 24, 2026, the average yearly pay for membership services director in the United States is $56,684.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $61,000.00 per year, depending on experience, location, and employer.

What does a Membership Services Director do?

A Membership Services Director is responsible for overseeing all aspects of membership management within an organization. This includes developing and implementing strategies to recruit new members, retain existing ones, and enhance overall member satisfaction. They often supervise membership staff, handle member inquiries, coordinate member events, and analyze membership data to improve services. Their goal is to ensure that members receive valuable benefits and that the organization maintains a strong, engaged membership base.

How does a Membership Services Director typically collaborate with other departments to enhance member engagement?

A Membership Services Director often works closely with marketing, events, and customer service teams to develop and implement initiatives that drive member engagement and satisfaction. This collaboration may involve coordinating promotional campaigns, organizing member-exclusive events, and gathering feedback to improve offerings. Regular cross-departmental meetings and joint projects are common, ensuring alignment of goals and a unified approach to delivering value to members. Effective communication and teamwork are key for successfully addressing member needs and supporting organizational growth.

What are the key skills and qualifications needed to thrive as a Membership Services Director, and why are they important?

To thrive as a Membership Services Director, you need strong leadership, relationship management, and organizational skills, often supported by a bachelor's degree in business, communications, or a related field. Familiarity with customer relationship management (CRM) systems, membership databases, and reporting tools is typically required. Excellent interpersonal communication, problem-solving abilities, and a customer-focused mindset set top performers apart in this role. These skills ensure member satisfaction, retention, and organizational growth by delivering exceptional service and fostering strong community engagement.

What is the difference between Membership Services Director vs Membership Coordinator?

AspectMembership Services DirectorMembership Coordinator
ResponsibilitiesOversees membership programs, develops strategies, manages staff, and ensures member satisfaction.Assists with member onboarding, processes memberships, and provides customer service support.
Required CredentialsBachelor's degree, experience in membership management, strong communication skills.High school diploma or equivalent, customer service experience, organizational skills.
Work EnvironmentLeadership role in organizations like clubs, associations, or nonprofits.Front-line role, often in office or event settings, supporting membership activities.

The Membership Services Director focuses on strategic leadership and overall management of membership programs, while the Membership Coordinator handles day-to-day member interactions and administrative tasks. Both roles are essential but differ in scope and seniority within the organization.

What cities are hiring for Membership Services Director jobs?

Cities with the most Membership Services Director job openings:

What are the most commonly searched types of Membership Services jobs?

The most popular types of Membership Services jobs are:

What states have the most Membership Services Director jobs?

States with the most job openings for Membership Services Director jobs include:

Membership Services Director jobs near you

Membership Services Director (Full-Time) at Speer YMCA

YMCA of Greater St. Petersburg

Saint Petersburg, FL • On-site

$48K - $50K/yr

Full-time

Medical, Retirement, PTO

Posted 7 days ago

Job description

Job Title: Membership Services Director (Full-Time) at Speer Branch YMCADescription: The Membership Services Director is responsible for overseeing all aspects of membership engagement, retention, and administration at the YMCA. This role focuses on delivering a superior member experience, driving enrollment, fostering community connections, and ensuring efficient operations to meet strategic goals. The position supervises membership staff, implements retention strategies, and promotes the YMCA's mission and programs in the community.Duties:Membership Engagement and RetentionDevelop and implement strategies to connect members with YMCA programs and services, fostering community and reducing attrition.Organize and execute membership events and represent the YMCA at community outreach initiatives.Analyze membership data to identify growth and retention opportunities, implementing innovative solutions to enhance member satisfaction.Respond to member concerns, ensuring a welcoming and supportive environment.Team Leadership and SupervisionRecruit, hire, train, and develop membership staff and volunteers to deliver exceptional service.Create and manage Membership staff schedules, ensuring adequate coverage and adherence to YMCA standards.Maintain a leadership presence at the welcome center to model best practices and coach team members.Foster a culture of continuous improvement and innovation, empowering staff to achieve membership and engagement goals.Operations and AdministrationEnsure efficient membership administration, including compliance with YMCA policies, procedures, and financial guidelines.Develop and manage the membership budget, monitoring performance against revenue and expense targets.Oversee membership service procedures, updating as needed and ensuring smooth operations.Collaborate with branch leadership to manage facility safety and operations, including MOD responsibilities as needed.Program and Marketing SupportPartner with the marketing team to execute enrollment campaigns, community outreach, and social media initiatives.Promote YMCA programs and services in interactions with members, guests, and the community.Support fundraising activities, volunteer recruitment, and special events in alignment with YMCA objectives.Qualifications:Bachelor's degree in a related field or equivalent experience.Minimum 3 years of supervisory experience, including recruiting, training, and evaluating staff.Proven track record in customer service and membership retention strategies.Excellent organizational, communication, and interpersonal skills.Proficiency in standard business software; experience with Salesforce preferred.Ability to work flexible hours, including evenings, weekends, and holidays.Certifications in CPR, First Aid, and AED (or willingness to obtain within 30 days of hire).Pay & Perks: Full-time, Salaried at $48,000-$50,000/year, depending on experience. Excellent benefits including health insurance, 403(b) savings plan, retirement plan upon eligibility, free YMCA facility usage for employee and family; generous paid time off package and free before/after school child care. Location: Speer Branch YMCA, 495 62nd Ave NE, St. Petersburg, FL 33702*Level 2 background clearance through DCF (Florida) required. Check out this link for more information: https://info.flclearinghouse.com
Job Posted by ApplicantPro