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Membership Services Director Jobs (NOW HIRING)

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Membership Services Advisor

Houston, TX · On-site

$13.75 - $18/hr

Director of Membership Services Please note that while resumes of all candidates will be considered, as a way for the Texans organization to acknowledge and reciprocate the tremendous support given ...

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YMCA

Membership Director, Plano YMCA

Plano, TX

Directly responsible for the hiring, training and onboarding of the Membership Service Department ... Perform all other duties assigned by the Executive Director or procedures assigned by the ...

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How much do membership services director jobs pay per year?

As of Aug 1, 2026, the average yearly pay for membership services director in the United States is $56,684.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $61,000.00 per year, depending on experience, location, and employer.

What does a Membership Services Director do?

A Membership Services Director is responsible for overseeing all aspects of membership management within an organization. This includes developing and implementing strategies to recruit new members, retain existing ones, and enhance overall member satisfaction. They often supervise membership staff, handle member inquiries, coordinate member events, and analyze membership data to improve services. Their goal is to ensure that members receive valuable benefits and that the organization maintains a strong, engaged membership base.

How does a Membership Services Director typically collaborate with other departments to enhance member engagement?

A Membership Services Director often works closely with marketing, events, and customer service teams to develop and implement initiatives that drive member engagement and satisfaction. This collaboration may involve coordinating promotional campaigns, organizing member-exclusive events, and gathering feedback to improve offerings. Regular cross-departmental meetings and joint projects are common, ensuring alignment of goals and a unified approach to delivering value to members. Effective communication and teamwork are key for successfully addressing member needs and supporting organizational growth.

What is the difference between Membership Services Director vs Membership Coordinator?

AspectMembership Services DirectorMembership Coordinator
ResponsibilitiesOversees membership programs, develops strategies, manages staff, and ensures member satisfaction.Assists with member onboarding, processes memberships, and provides customer service support.
Required CredentialsBachelor's degree, experience in membership management, strong communication skills.High school diploma or equivalent, customer service experience, organizational skills.
Work EnvironmentLeadership role in organizations like clubs, associations, or nonprofits.Front-line role, often in office or event settings, supporting membership activities.

The Membership Services Director focuses on strategic leadership and overall management of membership programs, while the Membership Coordinator handles day-to-day member interactions and administrative tasks. Both roles are essential but differ in scope and seniority within the organization.

What are the key skills and qualifications needed to thrive as a Membership Services Director, and why are they important?

To thrive as a Membership Services Director, you need strong leadership, relationship management, and organizational skills, often supported by a bachelor's degree in business, communications, or a related field. Familiarity with customer relationship management (CRM) systems, membership databases, and reporting tools is typically required. Excellent interpersonal communication, problem-solving abilities, and a customer-focused mindset set top performers apart in this role. These skills ensure member satisfaction, retention, and organizational growth by delivering exceptional service and fostering strong community engagement.
What cities are hiring for Membership Services Director jobs? Cities with the most Membership Services Director job openings:
What are the most commonly searched types of Membership Services jobs? The most popular types of Membership Services jobs are:
What states have the most Membership Services Director jobs? States with the most job openings for Membership Services Director jobs include:
Membership Services Director jobs near you

Membership Services Coordinator

Kappa Kappa Psi/Tau Beta Sigma

Stillwater, OK • On-site

Full-time

PTO

Re-posted 15 days ago

Job description

Salary: $43,000

Kappa Kappa Psi and Tau Beta Sigmaare the national honorary service fraternity and sorority for college band members. Together, these two separate organizations have 400 chapters and 9,000 active collegiate members on campuses across the nation.

The National Headquarters of & is in Stillwater, Oklahoma. The National Headquarters staff assist the national councils of both organizations and conduct many of their business operations, including accounting, contracting, alumni relations and development, online and print publications, membership services, new member and chapter education and more.

Join Our Team as a Membership Services Coordinator!

Do you enjoy supporting members, managing important records, and ensuring organizational operations run smoothly? If you thrive in a detail-oriented role that combines member service, financial processing, and administrative coordination, we invite you to apply for the role of Membership Services Coordinator at Kappa Kappa Psi & Tau Beta Sigma!

About the Role:The Membership Services Coordinator works alongside the National Executive Director and other National Headquarters staff. The Membership Services Coordinator processes all membership related forms and monies submitted by subordinate chapters of Kappa Kappa Psi and Tau Beta Sigma. The Membership Services Coordinator is responsible for the receipt and depositing of all funds received by both organizations. The Membership Services Coordinator supports the membership records of each association and coordinates the administrative tasks related to membership renewals.

KEY RESPONSIBILITIES

ACCOUNTS RECEIVABLES:

  • Minimum of one (1) year of experience in an Accounts Receivable role, including processing invoices and payments, applying cash receipts, reconciling customer accounts, monitoring aging reports, following up on outstanding balances, and maintaining accurate financial records.
  • Process all annual Chapter reports, new membership intake reports, Honorary initiations, Life Membership submissions, and annual Alumni Association membership renewals.
  • Process district and national convention registrations, supply sales, and donations received.

MEMBERSHIP PROCESSING

  • File copies of chapter reports, receipts and shipping information into individual chapter files as needed.
  • Prepare membership certificates and membership cards as necessary for both new members and returning and alumni members.
  • Prepare and ship all outgoing UPS and USPS packages as needed for the National Headquarters.
  • Assists Chapter officers, Sponsors and Directors of Bands to clear outstanding form issues.

OTHER DUTIES

  • Primary receptionist for incoming phone calls and office visitors at the National Headquarters in Stillwater, OK.
  • Perform other duties as assigned to meet the objectives of the National Headquarters.

DESIRED QUALIFICATIONS

  • A willingness to understand the structure and operation of our organizations is necessary.
  • Be able to organize, set priorities, meet deadlines, and manage multiple projects consistently. Attention to detail is critical and must be demonstrated.
  • Exercise a clear and articulate approach to all types of communication and problem solving.
  • Working knowledge of Microsoft Office, especially Word and Excel.
  • Analytical and comfortable working with databases.
  • Able to lift up to 30 lbs in shipping and receiving boxes.
  • Comfortable speaking on a telephone and interacting with the general public.
  • Commitment to the missions of Kappa Kappa Psi and Tau Beta Sigma
  • A valid driver license and background check are required. Pre-employment drug screening may be required.
  • Able to work a standard 40-hour work week.
  • An associate or bachelors degree is strongly encouraged but not required.

Working Conditions:The Membership Services Coordinator position is a full-time position and duties will be performed in-person at our Headquarters in Stillwater, Oklahoma.

Work Schedule:The Membership Services Coordinator Regular work schedule is from 8:00 am to 5:00 pm, Monday through Friday, with weekends off, except for special events such as District Conventions, National Conventions, and Council & Board Meetings. Other special events may occur 3 to 4 times per year.

Travel:5-10% - Occasional travel may be required to attend district or national conventions, two or three times per year.

Why Join Us?

  • Be part of a mission-driven organization making a real impact.
  • Work with a supportive, dynamic team that values your ideas.
  • Competitive compensation and comprehensive benefits package.
  • Flexible work arrangements and a culture that prioritizes work-life balance.
  • Generous time off: all Federal holidays, week off between Christmas & New Year Holidays, PTO and Sick Leave.

If youre excited about helping us expand our community and make a difference, we want to hear from you!Apply today by submitting yourresumeandcover letteroutlining your passion for business operations.

KAPPA KAPPA PSI & TAU BETA SIGMA NATIONAL HEADQUARTERS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.