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Membership Services Assistant Jobs (NOW HIRING)

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Membership Services Coordinator

Manhattan, NY · On-site

$30 - $32/hr

The candidate for this position will assist the Membership Services Office by serving as a responsive liaison to members regarding all aspects of membership. The Membership Services Coordinator will ...

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$33

How much do membership services assistant jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for membership services assistant in the United States is $19.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $21.39 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Membership Services Assistant, and why are they important?

To thrive as a Membership Services Assistant, you need strong customer service skills, attention to detail, and experience with membership databases or CRM systems, often supported by a high school diploma or equivalent. Familiarity with tools like Microsoft Office, membership management software, and basic administrative processes is typically required. Exceptional communication, problem-solving abilities, and a friendly demeanor help build strong relationships with members and colleagues. These skills are crucial for ensuring high member satisfaction, efficient administrative operations, and the positive reputation of the organization.

What does a membership assistant do?

A membership services assistant helps manage member accounts, processes applications and renewals, answers member inquiries, and provides information about membership benefits. They often use customer management software and require strong communication skills to ensure member satisfaction. The role may involve administrative tasks and supporting membership retention efforts.

How can I make $2000 a week working from home?

A Membership Services Assistant can increase earnings by working extra hours, taking on additional responsibilities, or seeking higher-paying roles within the organization. Developing strong customer service skills and proficiency with CRM tools can also lead to opportunities for bonuses or promotions that boost weekly income. Earning $2000 a week may require a combination of experience, efficiency, and possibly supplementing income with related freelance or consulting work.

What jobs pay 4000 a week without a degree?

Membership Services Assistant roles typically do not pay $4,000 a week without a degree, as they are entry-level positions. High-paying jobs that can reach this level often involve specialized skills, sales, or entrepreneurship, such as real estate agents, sales managers, or freelance consultants, which may require experience or certifications rather than formal degrees.

What is the difference between Membership Services Assistant vs Membership Coordinator?

AspectMembership Services AssistantMembership Coordinator
ResponsibilitiesHandling member inquiries, processing memberships, providing customer serviceOverseeing membership campaigns, managing member engagement strategies, coordinating events
Required CredentialsHigh school diploma or equivalent; customer service experienceSimilar credentials; experience in membership management preferred
Work EnvironmentOffice setting, customer service interactionsOffice and event environments, team collaboration
Industry UsageCommon in non-profits, clubs, associationsUsed in similar organizations, often with more strategic focus

The Membership Services Assistant primarily handles member inquiries and processes memberships, focusing on customer service. In contrast, the Membership Coordinator manages engagement strategies and campaigns to grow and retain members. While both roles require similar credentials and work environments, the Coordinator role involves more strategic planning and event coordination.

What does a member service assistant do?

A membership services assistant helps manage member accounts, provides information about services and benefits, and addresses member inquiries or concerns. They often use customer service skills and may work with membership management software to ensure a positive member experience.

What are Membership Services Assistants?

Membership Services Assistants are professionals who support organizations by providing assistance to members, handling inquiries, processing memberships, and maintaining member records. They play a key role in ensuring members have a positive experience by addressing their needs, facilitating renewals, and helping with event registrations or benefits. Their responsibilities may also include administrative tasks, coordinating communications, and resolving any issues that members may encounter.

What are the most common challenges faced by a Membership Services Assistant, and how can they be effectively managed?

One of the most common challenges for Membership Services Assistants is balancing high volumes of member inquiries—often via phone, email, and in-person—while maintaining accuracy and a positive attitude. This role requires strong organizational skills and the ability to multitask, especially during peak periods or membership renewal cycles. Building familiarity with membership management systems and developing clear communication strategies can help manage these demands. Additionally, collaborating closely with team members ensures that member issues are resolved efficiently and helps maintain overall service quality.
What cities are hiring for Membership Services Assistant jobs? Cities with the most Membership Services Assistant job openings:
What are the most commonly searched types of Membership Services jobs? The most popular types of Membership Services jobs are:
What states have the most Membership Services Assistant jobs? States with the most job openings for Membership Services Assistant jobs include:
Membership Services Assistant jobs near you
Infographic showing various Membership Services Assistant job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $40,672 per year, or $19.6 per hour.

Manager, Membership Service

Chicago Blackhawks

Chicago, IL

$65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

Job Title: Manager, Membership Service
Department: Ticketing & Membership
Reports To: Director, Membership Services
Location: Chicago / United Center (In-Office)
Hours: Standard office hours are 9:00 am - 5:00 pm / Monday - Friday, however, this position will require frequent non-traditional hours (evenings, weekends, holidays) based on the events schedule.
Status: Full-time, Salaried, Exempt
# Direct Reports: 5
Compensation: The annual base salary for this position is $65,000 plus variable incentive pay.

The Chicago Blackhawks is an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applications will receive consideration for employment without regard to gender, race, religion or religious creed, color, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. We are committed to providing reasonable accommodation for individuals with disabilities.

Role Summary:

The Manager, Membership Services is a revenue-driving leader responsible for retaining and growing the Chicago Blackhawks’ valuable membership base. Working in close partnership with the Director, Membership Services, this position is responsible for creating and implementing year-long engagement strategies for full, half, and partial plan season members and driving results across the team.

Primary Responsibilities:

  • Create and execute the annual Membership Services business plan – setting retention and renewal strategies, performance targets, and individualized plans across the team.
  • Lead the hiring, training, coaching, performance management, and ongoing development of the Membership Services team, including but not limited to creating individual goals, monitoring performance to ensure targets are hit, and overseeing the day-to-day management for each Account Executive.
  • Oversee the execution and fulfillment of all Membership Services benefits and engagement initiatives.
  • Direct and manage the creative service requests from concept to execution for all Membership Services engagement and retention initiatives.
  • Deliver a seamless, high-impact membership experience across every home event by efficiently staffing game nights, directing the successful execution of membership engagement activations, ensuring all clients and fans receive a high-level of customer service, and providing leadership support as needed.
  • Collaborate cross-functionally to maintain standard operating capabilities in Salesforce.
  • Maintain and enforce consistent documentation standards across all procedures and activities – including proper documentation of calls, emails, and correspondence in Archtics and Salesforce.
  • Maximize resources by monitoring the Membership Services budget and managing program and department expenses.
  • Foster ongoing innovation by staying connected to industry best practices, researching new resources, and vetting opportunities that drive growth in ticket sales and membership services.
  • Assist the department leadership with all other duties as assigned.

Qualifications & Requirements:

  • Minimum 4 - 6 years of experience in sales or telemarketing management, preferably within sports & entertainment, and preferably with direct sales experience.
  • Minimum 2 years of experience supervisory experience of multiple direct reports.
  • Bachelor's degree required.
  • Experience and demonstrated success in event planning and campaign management.
  • Strong proficiency in Microsoft Office (including Word, Outlook, Excel) is required.
  • Working knowledge of Salesforce (or similar CRM) and Archtics is strongly preferred.
  • Excellent written and verbal communication, customer service, conflict resolution, and presentation skills - as well as the ability to provide effective coaching to direct reports.
  • Ability to build positive working relationships with clients, direct reports, and peers at all levels within the organization and throughout the community.
  • Flexibility with changing priorities; ability to effectively organize and prioritize workload as needed.
  • Must have the ability to navigate the arena for client visitations, escort potential customers on seat tours, and support fan experiences both on game days and non-game days.
  • Ability to adapt to occasional variations in schedule including working nights, weekends, and holidays as business needs dictate based on the event calendar.
  • Must demonstrate our organizational values of integrity, curiosity, empathy, collaboration, and originality


What It’s Like Working Here:
The Chicago Blackhawks experience isn’t just on the ice. Our office, located in the United Center, promotes a fun, engaging, fast-paced and collaborative atmosphere where we can celebrate both hockey and each other. Our commitment to curating an environment where all individuals feel empowered to bring their best self to work each day can be seen throughout our organization. Whether you are a job seeker looking to join the organization, a current member of our amazing team, or someone looking to help support our mission, our goal is the same – to reimagine the potential of hockey through memorable, inclusive experiences.

Perks and Benefits:

Competitive total rewards package, full benefits (medical, dental, vision, 401k matching, paid life insurance), employee assistance program (EAP), comprehensive PTO package, social events, volunteer opportunities, and learning and development. Employer-paid breakfast, lunch, parking, on-site gym and training classes, employee ticket program, and more.

The Team:

The Chicago Blackhawks started their journey as one of the NHL’s “Original Six” professional ice hockey teams in 1926. Members of the Central Division in the NHL’s Western Conference and six-time Stanley Cup Champions (1934, 1938, 1961, 2010, 2013, 2015), the team calls the United Center home.

Each day the Team works to uphold our mission to reimagine the potential of hockey. At its core, the team and greater organization uphold its mission through its core values centered around integrity, curiosity, empathy, collaboration, and originality. They are fiercely dedicated to evolving and delivering new and legendary fan experiences and captivating new and diverse audiences, both on and off the ice. As part of their unwavering commitment to drive impact and purpose in the Chicago community, the organization opened the Fifth Third Arena (the team’s official practice facility and community space for youth hockey development), continues to make expansions to the Chicago Blackhawks Foundation, and acquired the AHL team the Rockford IceHogs.

The Chicago Blackhawks continue to grow in its commitments to honor and celebrate Black Hawk's legacy by offering our platforms, making meaningful contributions, collaborating with Native American people, and reimagining ways to support the many Native American people and communities they live amongst and alongside. They engage in this work through their formal partnership with Black Hawk’s ancestral tribe, the Sac and Fox Nation of Oklahoma, which the tribe established with the Chicago Blackhawks in 2021.