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Membership Services Assistant Jobs (NOW HIRING)

YMCA of Orange County

Membership Services

Fullerton, CA · On-site

$16.90 - $20.45/hr

The Membership Services staff will help to create a welcoming experience for members while ... assist with registrations. Be proactive with knowledge of all program information and changes.

company400

Membership Services Coordinator

Manhattan, NY · On-site

$30 - $32/hr

The candidate for this position will assist the Membership Services Office by serving as a responsive liaison to members regarding all aspects of membership. The Membership Services Coordinator will ...

AEG

Manager - Membership Services

Henderson, NV · On-site

Provide regular reporting and insights to senior leadership * Assist in developing long-term membership service strategies aligned with organizational goals * Maintain individual book of business of ...

UPPERKUTS BOXING CLUB

Membership services

Ashland, MA · On-site

... * Assist in developing and implementing member engagement strategies to promote retention and ... Proven experience in customer service or membership administration, preferably in a fitness or ...

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How much do membership services assistant jobs pay per hour?

As of May 29, 2026, the average hourly pay for membership services assistant in the United States is $19.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $21.39 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Membership Services Assistant, and why are they important?

To thrive as a Membership Services Assistant, you need strong customer service skills, attention to detail, and experience with membership databases or CRM systems, often supported by a high school diploma or equivalent. Familiarity with tools like Microsoft Office, membership management software, and basic administrative processes is typically required. Exceptional communication, problem-solving abilities, and a friendly demeanor help build strong relationships with members and colleagues. These skills are crucial for ensuring high member satisfaction, efficient administrative operations, and the positive reputation of the organization.

What are the most common challenges faced by a Membership Services Assistant, and how can they be effectively managed?

One of the most common challenges for Membership Services Assistants is balancing high volumes of member inquiries—often via phone, email, and in-person—while maintaining accuracy and a positive attitude. This role requires strong organizational skills and the ability to multitask, especially during peak periods or membership renewal cycles. Building familiarity with membership management systems and developing clear communication strategies can help manage these demands. Additionally, collaborating closely with team members ensures that member issues are resolved efficiently and helps maintain overall service quality.

What are Membership Services Assistants?

Membership Services Assistants are professionals who support organizations by providing assistance to members, handling inquiries, processing memberships, and maintaining member records. They play a key role in ensuring members have a positive experience by addressing their needs, facilitating renewals, and helping with event registrations or benefits. Their responsibilities may also include administrative tasks, coordinating communications, and resolving any issues that members may encounter.

What is the difference between Membership Services Assistant vs Membership Coordinator?

AspectMembership Services AssistantMembership Coordinator
ResponsibilitiesHandling member inquiries, processing memberships, providing customer serviceOverseeing membership campaigns, managing member engagement strategies, coordinating events
Required CredentialsHigh school diploma or equivalent; customer service experienceSimilar credentials; experience in membership management preferred
Work EnvironmentOffice setting, customer service interactionsOffice and event environments, team collaboration
Industry UsageCommon in non-profits, clubs, associationsUsed in similar organizations, often with more strategic focus

The Membership Services Assistant primarily handles member inquiries and processes memberships, focusing on customer service. In contrast, the Membership Coordinator manages engagement strategies and campaigns to grow and retain members. While both roles require similar credentials and work environments, the Coordinator role involves more strategic planning and event coordination.

What cities are hiring for Membership Services Assistant jobs? Cities with the most Membership Services Assistant job openings:
What are the most commonly searched types of Membership Services jobs? The most popular types of Membership Services jobs are:
What states have the most Membership Services Assistant jobs? States with the most job openings for Membership Services Assistant jobs include:
Membership Services Assistant jobs near you
Infographic showing various Membership Services Assistant job openings in the United States as of May 2026, with employment types broken down into 5% As Needed, 70% Full Time, 22% Part Time, 2% Contract, and 1% Nights. Highlights an 98% Physical, and 2% Hybrid job distribution, with an average salary of $40,672 per year, or $19.6 per hour.
Membership Services Assistant

Membership Services Assistant

Zoological Society of Milwaukee

Milwaukee, WI • On-site

$13.50/hr

Part-time

Posted 3 days ago

Job description

The Zoological Society of Milwaukee (the Society) is seeking a part-time Membership Services Assistant to join a fun and talented team of professionals in supporting one of the most cherished community assets - the Milwaukee County Zoo. This position interfaces with the public and our members both over the phone and in-person, answering zoo-goer questions and selling a variety of items including our annual Zoo Pass memberships. This position is responsible for assisting zoo customers/members with any inquiries while ensuring the highest standards of customer service are met.
Starting Pay: $13.50
Hours: 15-29 hours/week, weekends required
Receive a free Zoo Pass up to the Household level, including parking!
RESPONSIBILITIES
  • Employ strong customer service and interpersonal skills to communicate with customers.
  • Develop a good understanding of the Tessitura database system in order to process transactions in person and via the phone, including memberships, animal sponsorships, donations, annual appeal, ornaments/plush and event ticket sales.
  • Transfer calls to various departments.
  • Support Education staff during class/camp sales.
  • Professionally represent the Society and Zoo on Zoo grounds and when communicating with the public.
  • Record guest and member comments (positive & negative).
  • Assist with sending out Zoo Pass cards and preparing materials for mailing.
  • Process the daily mail: incoming and outgoing.
  • Handle walk-up inquiries/business at Guest Services and Membership windows.
  • Balance cash drawer in morning and at end of shift.
  • Monitor and respond to 2-way radio calls.
  • Stay up to date on daily activities happening at the Zoo.

QUALIFICATIONS
  • High school diploma, plus at least one year of experience in a customer service and cash handling role.
  • Bilingual (English/Spanish) a plus.
  • Strong organizational skills and the ability to multi-task in a fast-paced setting.
  • Demonstration of excellent verbal and written communication skills.
  • Strong attention to detail.
  • Excellent time management skills and the ability to prioritize under pressure.
  • Proven ability to work independently and in a team environment.
  • A positive attitude and flexibility in an ever-changing environment.
  • Proficiency in Microsoft Word and Excel required, as well as a willingness to learn other software programs.
  • Ability to work weekends and rotating evening special events and holidays.
  • Must have reliable transportation to the Milwaukee County Zoo.

The Zoological Society of Milwaukee and Milwaukee County Zoo have adopted a joint strategic plan, committing to a shared vision and mission. As part of that strategic plan, we believe our Zoo can be a thriving public space for all the diverse communities who make our region great. We bring people together around the issues they care about most, while continuing to be a zoo for all by intentionally creating an inclusive culture that welcomes and celebrates the full diversity of our community.
We apply values of Accountability, Inclusion, Innovation, Collaboration, Empathy, Fun and Respect to policies, procedures, practices and systems that shape our daily work culture.
We believe that our Zoo coalition, our animals, and our community stand to benefit when our people are fulfilled in their day-to-day roles and have the opportunity to continue growing and developing as professionals and contributors to our mission, vision, and values. We value our team members for who they are and commit to treating all people with respect and dignity all the time. We believe being a zoo for all is integral to our work in care and conservation.
The Society provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
The Zoological Society of Milwaukee is committed to providing access and reasonable accommodation in all its services. If you need accommodation in the application or interview process, please contact our Human Resources department at hr@zoosociety.org.

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