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Membership Services Assistant Jobs (NOW HIRING)

YMCA of the Pines

Membership Services Associate

Woodbury, NJ · On-site

$16 - $19/hr

  • Life

  • Retirement

This position is responsible for delivering exceptional customer service, supporting membership ... Process payments and assist with collection calls * Other administrative or operational tasks as ...

92nd Street Y

Membership Services Agent

Manhattan, NY · On-site

$45K/yr

Job Summary The Membership Service Agent will provide a high level of customer care to the diverse ... Promote and assist customers with Pro-shop items and facilitate proper restocking of all items.

92nd Street Y

Membership Services Agent

Manhattan, NY · On-site

$45K/yr

Job Summary The Membership Service Agent will provide a high level of customer care to the diverse ... Promote and assist customers with Pro-shop items and facilitate proper restocking of all items.

Riverside EpiCenter, LLC

Membership Coordinator

Austell, GA · On-site

$13 - $15/hr

... services, and membership options. Tailor tours to highlight features that align with the individual's fitness goals and preferences.Assist with administrative duties related to membership management ...

MSS MJH Shared Services

Membership Coordinator

Rockville, MD · Hybrid

$45K - $52K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

We value being Service Focused, having a Passion for Winning, Innovation, Respect, Integrity, and ... They are frequently asked to assist with projects related to data cleaning, recruitment, and ...

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How much do membership services assistant jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for membership services assistant in the United States is $19.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $21.39 per hour, depending on experience, location, and employer.

What is a membership services assistant?

Membership Services Assistants are professionals who support organizations by providing assistance to members, handling inquiries, processing memberships, and maintaining member records. They play a key role in ensuring members have a positive experience by addressing their needs, facilitating renewals, and helping with event registrations or benefits. Their responsibilities may also include administrative tasks, coordinating communications, and resolving any issues that members may encounter.

What are the key skills and qualifications needed to thrive as a membership services assistant, and why are they important?

To thrive as a Membership Services Assistant, you need strong customer service skills, attention to detail, and experience with membership databases or CRM systems, often supported by a high school diploma or equivalent. Familiarity with tools like Microsoft Office, membership management software, and basic administrative processes is typically required. Exceptional communication, problem-solving abilities, and a friendly demeanor help build strong relationships with members and colleagues. These skills are crucial for ensuring high member satisfaction, efficient administrative operations, and the positive reputation of the organization.

What are the most common challenges faced by a membership services assistant, and how can they be effectively managed?

One of the most common challenges for Membership Services Assistants is balancing high volumes of member inquiries—often via phone, email, and in-person—while maintaining accuracy and a positive attitude. This role requires strong organizational skills and the ability to multitask, especially during peak periods or membership renewal cycles. Building familiarity with membership management systems and developing clear communication strategies can help manage these demands. Additionally, collaborating closely with team members ensures that member issues are resolved efficiently and helps maintain overall service quality.

What is the difference between Membership Services Assistant vs Membership Coordinator?

AspectMembership Services AssistantMembership Coordinator
ResponsibilitiesHandling member inquiries, processing memberships, providing customer serviceOverseeing membership campaigns, managing member engagement strategies, coordinating events
Required CredentialsHigh school diploma or equivalent; customer service experienceSimilar credentials; experience in membership management preferred
Work EnvironmentOffice setting, customer service interactionsOffice and event environments, team collaboration
Industry UsageCommon in non-profits, clubs, associationsUsed in similar organizations, often with more strategic focus

The Membership Services Assistant primarily handles member inquiries and processes memberships, focusing on customer service. In contrast, the Membership Coordinator manages engagement strategies and campaigns to grow and retain members. While both roles require similar credentials and work environments, the Coordinator role involves more strategic planning and event coordination.

What cities are hiring for Membership Services Assistant jobs?

Cities with the most Membership Services Assistant job openings:

What are the most commonly searched types of Membership Services jobs?

The most popular types of Membership Services jobs are:

What states have the most Membership Services Assistant jobs?

States with the most job openings for Membership Services Assistant jobs include:

Membership Services Assistant jobs near you
Infographic showing various Membership Services Assistant job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $40,672 per year, or $19.6 per hour.

Membership Services Associate

YMCA of the Pines

Woodbury, NJ • On-site

$16 - $19/hr

Part-time

Life, Retirement

Posted 21 days ago

Job description

Overview
This position supports the work of the YMCA, a leading nonprofit charitable organization committed to strengthening community through youth development, healthy living, and social responsibility. The Member Engagement Associate plays a vital role in creating a welcoming, inclusive, and engaging environment for all members, guests, and program participants. This position is responsible for delivering exceptional customer service, supporting membership operations, and ensuring a safe, clean, and positive facility experience.
This role helps drive member recruitment, engagement, retention, and connection to the YMCA's mission, membership, and programs through meaningful interactions and executive of operational excellence.
Responsibilities
Membership Operations & Administration
  • Stay up to date on all membership and program communications, updates, registration requirements, and general information
  • Accurately process membership enrollments, program registrations, and general account updates, including notes and alerts per all child protection and department guidelines
  • Answer phones, respond to emails, and support all welcome center operations including membership and registration drives.
  • Process payments and assist with collection calls
  • Other administrative or operational tasks as assigned

Member Experience & Engagement
  • Provide exceptional customer service to all members, guests, and visitors
  • Greet and properly check in members and non-members in compliance with all child protection and facility policies, while creating a welcoming and inclusive environment
  • Build positive relationships and foster member connection to YMCA programs and services
  • Effectively communicate programs, policies, and upcoming events or initiatives
  • Handle member concerns professionally, including de-escalation and problem-solving
  • Conduct facility tours and assist with new member onboarding

Facility Operations & Safety
  • Maintain awareness of building activity to ensure safety and policy compliance
  • Ability to work and support with set up or take down of programs or rentals
  • Respond to emergencies, alarms, and incidents and complete incident reports as required
  • Maintain knowledge of facility layout and emergency protocols, including emergency equipment
  • Ensure all facility areas meet cleanliness standards and contribute to the overall upkeep and presentation of the building
  • Report maintenance and facility concerns through proper channels

Teamwork & Professionalism
  • Attend required staff meetings, trainings, and professional development sessions
  • Support facility operations during peak times and special events
  • Collaborate with team members across departments to enhance member experience
  • Maintain strong attendance, punctuality, and accountability to standards of excellence
  • Relate effectively to diverse groups of people from all social and economic segments of the community while articulating and representing the YMCA's purpose and mission and demonstrating the YMCA's character values.

Qualifications
  • High school diploma or equivalent required; associate degree or relevant experience preferred.
  • Required- Minimum of one year of experience in clerical work and data entry/CRM. Previous experience using Daxko Operations/Daxko Engage preferred but not required.
  • Required- Minimum of one year of experience of customer service and cash handling or equivalent experience
  • Excellent written and oral communication skills and exceptional organizational skills
  • Proficient use of Microsoft Office Suite as well as basic spread sheeting abilities, and general computer knowledge

Benefits
  • YMCA Membership
  • Discounted Programs
  • 12% Employer Retirement Contribution
  • Paid Sick Time

OUR YMCA CULTURE:
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.
Posted Salary Range
USD $16.00 - USD $19.00 /Hr.

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