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Membership Services Assistant Jobs (NOW HIRING)

92nd Street Y

Membership Services Agent

Manhattan, NY

$45K/yr

The Membership Service Agent will provide a high level of customer care to the diverse patron base ... Promote and assist customers with Pro-shop items and facilitate proper restocking of all items.

The Five Star

Membership Services Associate

Dallas, TX · On-site

We are seeking a people-focused, detail-oriented Membership Services Associate to serve as a key ... Monitor and manage key inboxes and main phone lines * Assist members with sign-ups, renewals ...

YMCA of the Pines

Membership Services Associate

Woodbury, NJ · On-site

$16 - $19/hr

  • Life

  • Retirement

This position is responsible for delivering exceptional customer service, supporting membership ... Process payments and assist with collection calls * Other administrative or operational tasks as ...

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How much do membership services assistant jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for membership services assistant in the United States is $19.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $21.39 per hour, depending on experience, location, and employer.

What is a membership services assistant?

Membership Services Assistants are professionals who support organizations by providing assistance to members, handling inquiries, processing memberships, and maintaining member records. They play a key role in ensuring members have a positive experience by addressing their needs, facilitating renewals, and helping with event registrations or benefits. Their responsibilities may also include administrative tasks, coordinating communications, and resolving any issues that members may encounter.

What are the key skills and qualifications needed to thrive as a membership services assistant, and why are they important?

To thrive as a Membership Services Assistant, you need strong customer service skills, attention to detail, and experience with membership databases or CRM systems, often supported by a high school diploma or equivalent. Familiarity with tools like Microsoft Office, membership management software, and basic administrative processes is typically required. Exceptional communication, problem-solving abilities, and a friendly demeanor help build strong relationships with members and colleagues. These skills are crucial for ensuring high member satisfaction, efficient administrative operations, and the positive reputation of the organization.

What are the most common challenges faced by a membership services assistant, and how can they be effectively managed?

One of the most common challenges for Membership Services Assistants is balancing high volumes of member inquiries—often via phone, email, and in-person—while maintaining accuracy and a positive attitude. This role requires strong organizational skills and the ability to multitask, especially during peak periods or membership renewal cycles. Building familiarity with membership management systems and developing clear communication strategies can help manage these demands. Additionally, collaborating closely with team members ensures that member issues are resolved efficiently and helps maintain overall service quality.

What is the difference between Membership Services Assistant vs Membership Coordinator?

AspectMembership Services AssistantMembership Coordinator
ResponsibilitiesHandling member inquiries, processing memberships, providing customer serviceOverseeing membership campaigns, managing member engagement strategies, coordinating events
Required CredentialsHigh school diploma or equivalent; customer service experienceSimilar credentials; experience in membership management preferred
Work EnvironmentOffice setting, customer service interactionsOffice and event environments, team collaboration
Industry UsageCommon in non-profits, clubs, associationsUsed in similar organizations, often with more strategic focus

The Membership Services Assistant primarily handles member inquiries and processes memberships, focusing on customer service. In contrast, the Membership Coordinator manages engagement strategies and campaigns to grow and retain members. While both roles require similar credentials and work environments, the Coordinator role involves more strategic planning and event coordination.

What cities are hiring for Membership Services Assistant jobs?

Cities with the most Membership Services Assistant job openings:

What are the most commonly searched types of Membership Services jobs?

The most popular types of Membership Services jobs are:

What states have the most Membership Services Assistant jobs?

States with the most job openings for Membership Services Assistant jobs include:

Membership Services Assistant jobs near you
Infographic showing various Membership Services Assistant job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $40,672 per year, or $19.6 per hour.

Senior Manager, Membership Services

Nashville Soccer Club

Nashville, TN • On-site

Full-time

Re-posted 19 days ago

Job description

NO PHONE CALLS OR EMAILS, PLEASE. Thanks for your interest! Due to the volume of applications, we're unable to respond to individual status inquiries. If selected to move forward, you'll hear from our HR team at Nashville Soccer Club.
The Senior Manager, Membership Services will be charged with driving season ticket retention through successful training and development of the team, creating accountability goals and metrics, as well as spearheading a best-in-class season ticket member engagement strategy. This position will report to the Senior Director, Premium & Membership Services.
RESPONSIBILITIES:
  • Oversee the entirety of the Season Ticket Member platform, including annual retention and year-round service and engagement strategies for the general Season Ticket Member base.
  • Drive the creation, planning and execution of the annual renewal and relocation campaigns, while maximizing member retention and revenue generation.
  • Lead an elite Membership Services team by recruiting, interviewing, training, developing and mentoring a talented group of individuals.
  • Take ownership of season ticket member events, gift planning, creating customized member programs and generate other unique experiences and benefits to enhance member experience and retention.
  • Troubleshoot issues that may arise from Season Ticket Members and the organization to determine appropriate resolution and act as a leadership point of contact for all escalated communications.
  • Lead the Season Ticket Member onboarding process and touchpoint strategies throughout each season to build and maintain a high level of member engagement.
  • Responsible for ongoing training and education of team members in the areas of customer service, account management, revenue generation, cross-selling, referrals, etc.
  • Develop and track goals for individual team members and the department.
  • Conduct one-on-ones with the Membership Services team to identify issues, help troubleshoot, and establish a relationship with the goal of helping each team member perform their jobs at the highest level.
  • Collaborate with Marketing, Public Relations, Operations, Finance and other internal departments to ensure synergy and strong relationships across the board.
  • Proactively recognize and anticipate challenges and opportunities for the team and the department
  • Assist in the creation and management of the overall Ticketing department budget.
  • Track all season ticket member renewals, feedback, attendance, event RSVPs, and other relevant member information in CRM to create reports and recaps.
  • Other responsibilities as assigned by leadership.

DESIRED QUALIFICATIONS:
  • Bachelor's Degree in Business, Sports Management, Hospitality, or related field.
  • A minimum of three (3) years of relevant work experience, preferably in the areas of sports business sales, service, revenue generation, retention, etc.
  • A minimum of one (1) year of experience in a people leadership role.
  • Strong leadership drive with a desire to lift, lead, and serve others.
  • Solid work ethic, team-oriented attitude, and enthusiastic about contributing to the success of the department and Club in a fast-paced environment.
  • A proven track record in relationship building with excellent interpersonal and communication skills.
  • Exceptional attention to detail, problem resolving ability, and ability to meet deadlines under pressure.
  • Ability to organize and delegate responsibilities of projects and tasks to ensure timely completion of all obligations.
  • Ability to work flexible hours including evenings, weekends, and holidays as necessary.
  • Working knowledge of Salesforce and Archtics preferred.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

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