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Membership Services Coordinator Jobs (NOW HIRING)

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Membership Services Coordinator

Manhattan, NY · On-site

$30 - $32/hr

The Membership Services Coordinator will assist members during their election process and throughout the tenure of their membership. The coordinator will support the Membership Team by answering ...

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How much do membership services coordinator jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for membership services coordinator in the United States is $20.37, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $23.08 per hour, depending on experience, location, and employer.

How does a Membership Services Coordinator typically collaborate with other departments to enhance member experience?

A Membership Services Coordinator frequently works with teams such as marketing, events, and finance to ensure a seamless member journey. They often relay member feedback to improve programs, coordinate with event planners to manage member-exclusive events, and work with finance on membership renewals or billing issues. This cross-departmental collaboration helps streamline processes and address member needs more effectively, fostering a positive and engaging community for members.

What is the difference between Membership Services Coordinator vs Membership Assistant?

AspectMembership Services CoordinatorMembership Assistant
ResponsibilitiesOversees member engagement, manages membership databases, resolves member issues, and coordinates events.Supports membership processes, assists with member inquiries, and maintains records.
Required SkillsCustomer service, communication, organizational skills, familiarity with CRM systems.Customer service, data entry, communication skills.
Work EnvironmentOffice setting, often in non-profit or association organizations.Office environment, administrative support role.
CredentialsHigh school diploma or equivalent; some roles prefer associate degree or relevant experience.High school diploma or equivalent; entry-level position.

The Membership Services Coordinator typically handles more complex member engagement and database management, requiring stronger organizational skills. The Membership Assistant provides essential support functions, focusing on administrative tasks. Both roles are vital in membership organizations but differ in scope and responsibility.

What does a Membership Services Coordinator do?

A Membership Services Coordinator is responsible for supporting and managing relationships with members of an organization, association, or club. Their duties typically include responding to member inquiries, processing membership applications and renewals, organizing member events, and maintaining accurate membership records. They play a key role in enhancing member satisfaction and engagement by providing excellent customer service and ensuring members receive timely communications and benefits. Additionally, they may assist in developing strategies to attract new members and retain existing ones.

What are the key skills and qualifications needed to thrive as a Membership Services Coordinator, and why are they important?

To thrive as a Membership Services Coordinator, you need strong organizational skills, attention to detail, and experience in customer service or administration, often supported by a relevant associate's or bachelor's degree. Familiarity with membership management software, CRM systems, and proficiency in office productivity tools like Microsoft Office are typically required. Excellent communication, problem-solving, and interpersonal skills help you build rapport with members and resolve issues efficiently. These abilities are crucial for ensuring member satisfaction, retention, and the smooth operation of membership programs.
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Membership Services Coordinator jobs near you
Infographic showing various Membership Services Coordinator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $42,376 per year, or $20.4 per hour.

Membership Services Coordinator

Kappa Kappa Psi/Tau Beta Sigma

Stillwater, OK • On-site

Full-time

PTO

Re-posted 26 days ago

Job description

Salary: $43,000

Kappa Kappa Psi and Tau Beta Sigmaare the national honorary service fraternity and sorority for college band members. Together, these two separate organizations have 400 chapters and 9,000 active collegiate members on campuses across the nation.

The National Headquarters of & is in Stillwater, Oklahoma. The National Headquarters staff assist the national councils of both organizations and conduct many of their business operations, including accounting, contracting, alumni relations and development, online and print publications, membership services, new member and chapter education and more.

Join Our Team as a Membership Services Coordinator!

Do you enjoy supporting members, managing important records, and ensuring organizational operations run smoothly? If you thrive in a detail-oriented role that combines member service, financial processing, and administrative coordination, we invite you to apply for the role of Membership Services Coordinator at Kappa Kappa Psi & Tau Beta Sigma!

About the Role:The Membership Services Coordinator works alongside the National Executive Director and other National Headquarters staff. The Membership Services Coordinator processes all membership related forms and monies submitted by subordinate chapters of Kappa Kappa Psi and Tau Beta Sigma. The Membership Services Coordinator is responsible for the receipt and depositing of all funds received by both organizations. The Membership Services Coordinator supports the membership records of each association and coordinates the administrative tasks related to membership renewals.

KEY RESPONSIBILITIES

ACCOUNTS RECEIVABLES:

  • Minimum of one (1) year of experience in an Accounts Receivable role, including processing invoices and payments, applying cash receipts, reconciling customer accounts, monitoring aging reports, following up on outstanding balances, and maintaining accurate financial records.
  • Process all annual Chapter reports, new membership intake reports, Honorary initiations, Life Membership submissions, and annual Alumni Association membership renewals.
  • Process district and national convention registrations, supply sales, and donations received.

MEMBERSHIP PROCESSING

  • File copies of chapter reports, receipts and shipping information into individual chapter files as needed.
  • Prepare membership certificates and membership cards as necessary for both new members and returning and alumni members.
  • Prepare and ship all outgoing UPS and USPS packages as needed for the National Headquarters.
  • Assists Chapter officers, Sponsors and Directors of Bands to clear outstanding form issues.

OTHER DUTIES

  • Primary receptionist for incoming phone calls and office visitors at the National Headquarters in Stillwater, OK.
  • Perform other duties as assigned to meet the objectives of the National Headquarters.

DESIRED QUALIFICATIONS

  • A willingness to understand the structure and operation of our organizations is necessary.
  • Be able to organize, set priorities, meet deadlines, and manage multiple projects consistently. Attention to detail is critical and must be demonstrated.
  • Exercise a clear and articulate approach to all types of communication and problem solving.
  • Working knowledge of Microsoft Office, especially Word and Excel.
  • Analytical and comfortable working with databases.
  • Able to lift up to 30 lbs in shipping and receiving boxes.
  • Comfortable speaking on a telephone and interacting with the general public.
  • Commitment to the missions of Kappa Kappa Psi and Tau Beta Sigma
  • A valid driver license and background check are required. Pre-employment drug screening may be required.
  • Able to work a standard 40-hour work week.
  • An associate or bachelors degree is strongly encouraged but not required.

Working Conditions:The Membership Services Coordinator position is a full-time position and duties will be performed in-person at our Headquarters in Stillwater, Oklahoma.

Work Schedule:The Membership Services Coordinator Regular work schedule is from 8:00 am to 5:00 pm, Monday through Friday, with weekends off, except for special events such as District Conventions, National Conventions, and Council & Board Meetings. Other special events may occur 3 to 4 times per year.

Travel:5-10% - Occasional travel may be required to attend district or national conventions, two or three times per year.

Why Join Us?

  • Be part of a mission-driven organization making a real impact.
  • Work with a supportive, dynamic team that values your ideas.
  • Competitive compensation and comprehensive benefits package.
  • Flexible work arrangements and a culture that prioritizes work-life balance.
  • Generous time off: all Federal holidays, week off between Christmas & New Year Holidays, PTO and Sick Leave.

If youre excited about helping us expand our community and make a difference, we want to hear from you!Apply today by submitting yourresumeandcover letteroutlining your passion for business operations.

KAPPA KAPPA PSI & TAU BETA SIGMA NATIONAL HEADQUARTERS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.