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Membership Services Director Jobs (NOW HIRING)

YMCA

Director Of Membership & Marketing

Waterville, ME · On-site

$60K - $65K/yr

We are seeking a Director of Membership & Marketing to lead the AYCC's membership and marketing ... In this role, you'll provide strategic leadership across Membership Services, the Welcome Center ...

OhioHealth

Membership Services Coordinator

Columbus, OH · On-site

... CH&F memberships Sell annual renewals Sell reenrollments Sell personalized services: Pilates ... Direct Sales Tours: Individual and group. OhioHealth Events: Represent and sell MHHC programs and ...

YMCA

Membership Lead-admin

Montclair, NJ · On-site

$20 - $22/hr

Under the leadership of the Membership Director, the Membership Services Lead is responsible for delivering excellent service to all members, guests, and program participants. They serve as a leader ...

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Membership Services Director information

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$29K

$56.7K

$114.5K

How much do membership services director jobs pay per year?

As of Sep 15, 2026, the average yearly pay for membership services director in the United States is $56,684.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $61,000.00 per year, depending on experience, location, and employer.

What does a Membership Services Director do?

A Membership Services Director is responsible for overseeing all aspects of membership management within an organization. This includes developing and implementing strategies to recruit new members, retain existing ones, and enhance overall member satisfaction. They often supervise membership staff, handle member inquiries, coordinate member events, and analyze membership data to improve services. Their goal is to ensure that members receive valuable benefits and that the organization maintains a strong, engaged membership base.

How does a Membership Services Director typically collaborate with other departments to enhance member engagement?

A Membership Services Director often works closely with marketing, events, and customer service teams to develop and implement initiatives that drive member engagement and satisfaction. This collaboration may involve coordinating promotional campaigns, organizing member-exclusive events, and gathering feedback to improve offerings. Regular cross-departmental meetings and joint projects are common, ensuring alignment of goals and a unified approach to delivering value to members. Effective communication and teamwork are key for successfully addressing member needs and supporting organizational growth.

What are the key skills and qualifications needed to thrive as a Membership Services Director, and why are they important?

To thrive as a Membership Services Director, you need strong leadership, relationship management, and organizational skills, often supported by a bachelor's degree in business, communications, or a related field. Familiarity with customer relationship management (CRM) systems, membership databases, and reporting tools is typically required. Excellent interpersonal communication, problem-solving abilities, and a customer-focused mindset set top performers apart in this role. These skills ensure member satisfaction, retention, and organizational growth by delivering exceptional service and fostering strong community engagement.

What is the difference between Membership Services Director vs Membership Coordinator?

AspectMembership Services DirectorMembership Coordinator
ResponsibilitiesOversees membership programs, develops strategies, manages staff, and ensures member satisfaction.Assists with member onboarding, processes memberships, and provides customer service support.
Required CredentialsBachelor's degree, experience in membership management, strong communication skills.High school diploma or equivalent, customer service experience, organizational skills.
Work EnvironmentLeadership role in organizations like clubs, associations, or nonprofits.Front-line role, often in office or event settings, supporting membership activities.

The Membership Services Director focuses on strategic leadership and overall management of membership programs, while the Membership Coordinator handles day-to-day member interactions and administrative tasks. Both roles are essential but differ in scope and seniority within the organization.

What cities are hiring for Membership Services Director jobs?

Cities with the most Membership Services Director job openings:

What are the most commonly searched types of Membership Services jobs?

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For Membership Services Director jobs, the most frequently searched job titles are:

Membership Services Director jobs near you

Senior Director, Membership Services

Washington, DC • On-site

Investment Company Institute
Non-Profits • 201 - 500 employees
Learn more about Investment Company Instituteexternal

$210K - $245K/yr

Full-time

Medical, Retirement, PTO

Re-posted 3 days ago

Key responsibilities

  • Develop and implement membership strategies and programs for recruitment, retention, and engagement of members.

  • Work across the organization to develop and deliver communications and materials to increase member understanding and demonstrate the value of membership.

  • Manage relationships with existing and prospective members to deepen engagement, understand their priorities, and strengthen organizational relationships.

Job description

The Investment Company Institute (ICI) is the leading association representing regulated investment funds, including mutual funds, exchange-traded funds (ETFs), closed-end funds, and unit investment trusts (UITs) in the United States, and UCITS and similar funds offered to investors in Europe, Asia, and other jurisdictions. ICI also represents its members on issues involving the capital markets, separately managed accounts (SMAs) and collective investment trusts (CITs). ICI’s mission is to strengthen the foundation of the asset management industry for the ultimate benefit of the long-term individual investor. 


This position is responsible for membership strategy reporting to the COO. The person will work across the organization to develop and deliver membership communications and content and engage with contacts across the asset management industry to expand membership and improve existing membership relations. The person will lead recruiting, retention, and engagement of existing and new members.


Essential functions of this role include:

  • Lead membership strategy while reporting to the COO.
  • Develop comprehensive programs and services for recruitment, retention, and engagement of members.
  • Work across ICI to develop and deliver communications and other materials to increase member understanding of resources available throughout ICI and to validate the value of membership. 
  • Continually monitor the asset management industry to identify and pursue new targets for membership. 
  • Build and manage relationships at existing member firms and prospective member organizations to deepen engagement, understand business priorities, and strengthen ICI’s relationships across the asset management ecosystem.
  • Lead the execution of ICI’s membership revenue model, including the annual dues collection process, revenue forecasting, and member segmentation analysis.
  • Oversee and operationalize key member engagement metrics using databases, analytics, and ICI proprietary CRM to inform decisions, including preparing dashboards on member participation, renewal risks, revenue trends, event attendance, committee activity, and advocacy engagement. Present data into timely, valued information for leadership to support decisions as to how to invest executive time and resources and identify under-engaged segments and places where ICI’s value proposition needs strengthening.
  • Manage the Membership staff to build a high-performing, top-flight membership team that supports the entire organization.
  • Serve as an internal “voice of the membership” and systematically capture member priorities, concerns, and emerging business needs and translates them into insights for ICI leadership.
  • Develop relationships with member companies and serve as a central point of contact to guide responses by colleagues across ICI to answer member inquiries and requests. 
  • Oversee memo and statistical publications businesses and annual invoice billing and collection.

If you have the following credentials, we encourage you to apply:

  • Bachelor’s degree in business or related field and 10 years of proven management experience with a trade association or similar experience with a for-profit organization or an equivalent combination of related education and experience.
  • Previous experience working in financial services and market experience are highly desirable.
  • A strategic mindset and ability to translate member needs into organizational priorities, drive growth, influence leadership decisions, and advance mission-critical outcomes.
  • Ability to use data to influence strategy. Proficiency with CRM platforms, analytics, and performance metrics, using member engagement data to guide strategic decision-making.
  • Deep understanding of trade association membership models, including corporate, associate, and sponsor-based structures, with experience designing value propositions, dues strategies, recruitment programs, retention initiatives that grow membership.
  • Familiarity with or ability to quickly learn complexities of the asset management industry. 
  • Demonstrated leadership of high-performing teams.
  • Excellent interpersonal skills including the ability to effectively collaborate and interact with senior level ICI staff and members.
  • High degree of productivity, responsiveness, initiative, and flexibility. 


ICI offers a competitive compensation and benefits package to include a comprehensive medical plan, generous 401(k) retirement savings plan, paid leave, commuting subsidies, and tuition reimbursement as well as training and development opportunities. Based in Washington, DC, ICI is conveniently located next to McPherson Square Metro station. This is a hybrid position with three days in the office and two working from home.


ICI is an Equal Opportunity Employer that values diversity and inclusion in the workplace.