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Member Services Director Jobs (NOW HIRING)

The Elm City Club

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Member Services Director

West Haven, CT · On-site

$55K - $70K/yr (+ commission)

The Elm City Club is seeking an energetic, results-driven Membership Sales Director to lead our member growth and engagement strategy. While a strong foundation in modern marketing principles is ...

The Elm City Club

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Member Services Director

Hamden, CT · On-site

$55K - $70K/yr (+ commission)

The Elm City Club is seeking an energetic, results-driven Membership Sales Director to lead our member growth and engagement strategy. While a strong foundation in modern marketing principles is ...

The Elm City Club

Be Seen First

Member Services Director

West Haven, CT · On-site

$55K - $70K/yr (+ commission)

The Elm City Club is seeking an energetic, results-driven Membership Sales Director to lead our member growth and engagement strategy. While a strong foundation in modern marketing principles is ...

YMCA

Senior Member Services Director

Tacoma, WA · On-site

$80K - $82K/yr

As the Senior Member Services Director, you will be responsible for overseeing the development and operations of enhancing a member-first culture that meets the community's needs through relationship ...

YMCA

Member Services Associate

Wallingford, CT

Member Services Director Department: Membership POSITION SUMMARY: The Member Services Associate will provide excellent customer service to YMCA members. They will be well versed and educated on all ...

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Member Services Director information

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$35K

$92.1K

$175K

How much do member services director jobs pay per year?

As of Sep 15, 2026, the average yearly pay for member services director in the United States is $92,073.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $110,000.00 per year, depending on experience, location, and employer.

What does a member services director do?

A Member Services Director is responsible for overseeing the delivery of services and support to members within an organization, such as a club, association, or nonprofit. They manage member engagement, address concerns, and develop strategies to improve member satisfaction and retention. Their duties often include supervising staff, coordinating events or programs, and ensuring effective communication between the organization and its members. The role requires strong leadership, customer service skills, and the ability to analyze and respond to member needs.

What are the key skills and qualifications needed to thrive as a member services director, and why are they important?

To thrive as a Member Services Director, you need strong leadership, customer service expertise, and a background in business administration or a related field. Familiarity with member management software, CRM systems, and relevant certifications such as Certified Association Executive (CAE) is often required. Exceptional interpersonal, problem-solving, and communication skills set top performers apart in this role. These abilities are crucial for ensuring member satisfaction, retention, and the effective management of member-focused programs within an organization.

What are some common challenges faced by a member services director, and how can they be overcome?

A Member Services Director often encounters challenges such as managing high member expectations, addressing diverse needs, and ensuring consistent service quality across their team. Balancing these demands requires strong communication skills and the ability to implement efficient processes for handling feedback and resolving issues. Collaborating closely with other departments, such as marketing and operations, is also essential to improve the overall member experience and foster retention. Regular training and performance reviews help maintain high service standards and support team development.

What is the difference between Member Services Director vs Member Relations Manager?

AspectMember Services DirectorMember Relations Manager
ResponsibilitiesOversees member support, service programs, and departmental operationsBuilds relationships, manages member engagement, and addresses member concerns
CredentialsTypically requires a bachelor's degree; experience in customer service or membership managementSimilar credentials; strong communication and interpersonal skills
Work EnvironmentLeadership role within membership or customer service departmentsFrontline role focusing on member interaction and relationship building
Industry UsageCommon in associations, clubs, and non-profitsOften used in similar settings, emphasizing member engagement

The Member Services Director focuses on managing the overall member support operations, while the Member Relations Manager emphasizes building and maintaining strong relationships with members. Both roles require similar credentials and are vital in member-focused organizations, but they differ in scope and daily responsibilities.

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Member Services Director jobs near you
Infographic showing various Member Services Director job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $92,073 per year, or $44.3 per hour.

Member Services Director

West Haven, CT • On-site

The Elm City Club
Traveler Accommodation • 201 - 500 employees
Learn more about The Elm City Clubexternal

$55K - $70K/yr (+ commission)

Full-time

Medical, Dental, Retirement, PTO

Posted 27 days ago

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Job description

The Elm City Club is seeking an energetic, results-driven Membership Sales Director to lead our member growth and engagement strategy. While a strong foundation in modern marketing principles is required to effectively position the Club in the marketplace, this is fundamentally a high-touch sales leadership role.

The ideal candidate is a top-performing salesperson who excels at pipeline management, prospecting, conducting compelling club tours, closing leads, and building long-term relationships with prospective and current members. You will leverage your marketing acumen to craft data-driven outreach campaigns, but your primary metric of success will be converting leads into vibrant, long-term Club members.

Key Responsibilities

Sales Execution & Pipeline Management (Primary Focus – 70%)

  • Drive Prospecting & Lead Generation: Proactively source, prospect, and engage high-caliber prospective members through community involvement, corporate networking, current member referrals, and targeted outreach.
  • Lead Conversion & Closing: Guide prospective members through the entire sales lifecycle—from initial inquiry and high-touch personalized club tours to application submission and onboarding.
  • Pipeline Management: Maintain and organize the CRM database, meticulously tracking lead progress, follow-ups, conversion rates, and sales metrics to ensure sales targets are consistently met or exceeded.
  • Corporate & Reciprocal Outreach: Identify and execute strategy for corporate membership accounts and partnerships with local businesses, institutions, and universities (including Yale University and surrounding professional hubs).
  • Retention & Ambassador Program: Collaborate with current members to turn satisfied members into brand ambassadors; design and incentivize member-get-a-member referral campaigns.

Marketing Strategy & Positioning (Supporting Role – 30%)

  • Strategic Positioning: Utilize digital and traditional marketing principles to refine the Club’s value proposition, ensuring marketing channels directly support lead generation and sales acquisition.
  • Campaign & Content Oversight: Collaborate with external agencies or internal staff/club committee to produce targeted promotional collateral, digital ad campaigns, social media content, and email sequences that generate qualified sales leads.
  • Market Intelligence: Conduct regular market analysis and competitive research to optimize membership pricing, category structures, and promotional incentives.
  • Event-Based Sales Strategy: Host prospective member preview events, open houses, and private tours aligned with major Club events to showcase the active culture and dining amenities.

Qualifications & Requirements

  • Sales Experience: Proven success in direct sales, high-end hospitality sales, private club membership sales, luxury real estate, or high-touch B2C/B2B account executive roles.
  • Track Record: Demonstrated history of consistently meeting or exceeding revenue targets and sales quotas.
  • Marketing Background: Educational degree or direct professional background in Marketing, Brand Management, or Communications, with the ability to build demand-generation campaigns that fuel a sales pipeline.
  • Salesforce / CRM Proficiency: Hands-on experience with CRM systems (e.g., Salesforce, HubSpot, or Jonas Club Software) for lead tracking and sales forecasting.
  • Interpersonal & Closing Skills: Outstanding verbal and written communication skills with the polished presence necessary to present to executive-level prospects and community leaders.
  • Flexible Schedule: Ability to work occasional evenings and weekends to host prospect tours, attend private networking events, and support major Club social functions.

Key Performance Indicators (KPIs)

  • Total new member acquisitions across defined membership tiers.
  • Monthly/quarterly lead-to-close conversion rates and sales pipeline velocity.
  • Member referral program engagement and resulting acquisitions.
  • Net growth in total membership dues revenue.

Company Description

For over 130 years, The Elm City Club has served as a premier private social and dining destination in the heart of New Haven. Known for its rich history, warm hospitality, refined dining, exclusive member events, and vibrant community, the Club offers dynamic social and networking opportunities for leaders, professionals, and families across the region.