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Member Services Director Jobs (NOW HIRING)

YMCA

Member Services Associate

Wallingford, CT · On-site

Member Services Director Department: Membership POSITION SUMMARY: The Member Services Associate will provide excellent customer service to YMCA members. They will be well versed and educated on all ...

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$35K

$92.1K

$175K

How much do member services director jobs pay per year?

As of Aug 25, 2026, the average yearly pay for member services director in the United States is $92,073.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $110,000.00 per year, depending on experience, location, and employer.

What does a member services director do?

A Member Services Director is responsible for overseeing the delivery of services and support to members within an organization, such as a club, association, or nonprofit. They manage member engagement, address concerns, and develop strategies to improve member satisfaction and retention. Their duties often include supervising staff, coordinating events or programs, and ensuring effective communication between the organization and its members. The role requires strong leadership, customer service skills, and the ability to analyze and respond to member needs.

What are the key skills and qualifications needed to thrive as a member services director, and why are they important?

To thrive as a Member Services Director, you need strong leadership, customer service expertise, and a background in business administration or a related field. Familiarity with member management software, CRM systems, and relevant certifications such as Certified Association Executive (CAE) is often required. Exceptional interpersonal, problem-solving, and communication skills set top performers apart in this role. These abilities are crucial for ensuring member satisfaction, retention, and the effective management of member-focused programs within an organization.

What are some common challenges faced by a member services director, and how can they be overcome?

A Member Services Director often encounters challenges such as managing high member expectations, addressing diverse needs, and ensuring consistent service quality across their team. Balancing these demands requires strong communication skills and the ability to implement efficient processes for handling feedback and resolving issues. Collaborating closely with other departments, such as marketing and operations, is also essential to improve the overall member experience and foster retention. Regular training and performance reviews help maintain high service standards and support team development.

What is the difference between Member Services Director vs Member Relations Manager?

AspectMember Services DirectorMember Relations Manager
ResponsibilitiesOversees member support, service programs, and departmental operationsBuilds relationships, manages member engagement, and addresses member concerns
CredentialsTypically requires a bachelor's degree; experience in customer service or membership managementSimilar credentials; strong communication and interpersonal skills
Work EnvironmentLeadership role within membership or customer service departmentsFrontline role focusing on member interaction and relationship building
Industry UsageCommon in associations, clubs, and non-profitsOften used in similar settings, emphasizing member engagement

The Member Services Director focuses on managing the overall member support operations, while the Member Relations Manager emphasizes building and maintaining strong relationships with members. Both roles require similar credentials and are vital in member-focused organizations, but they differ in scope and daily responsibilities.

What cities are hiring for Member Services Director jobs?

Cities with the most Member Services Director job openings:

What are the most commonly searched types of Member Services jobs?

The most popular types of Member Services jobs are:

Who are the top companies hiring for Member Services Director jobs?

The top employers for Member Services Director jobs are:

What states have the most Member Services Director jobs?

States with the most job openings for Member Services Director jobs include:

Member Services Director jobs near you
Infographic showing various Member Services Director job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $92,073 per year, or $44.3 per hour.

Senior Member Services Director

Tacoma, WA • On-site

YMCA of Greater Kansas City
1 - 5K employees
Learn more about YMCA of Greater Kansas Cityexternal

$80K - $82K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Job description

The YMCA of Pierce and Kitsap Counties is hiring a Senior Member Services Director at our Pearl Street YMCA location.
As the Senior Member Services Director, you will be responsible for overseeing the development and operations of enhancing a member-first culture that meets the community's needs through relationship-building with members, staff, volunteers, and participants at our facility branches. This role directs all membership activities for all facility branches including recruitment of new members, retention of existing members, and supervision of assigned staff. Member engagement and staff development are key areas of focus for the position with an emphasis on facility safety, staff management, and member-service standards. To meet strategic goals, the Senior Director of Membership is also responsible for the oversight of branch events, community outreach and awareness, and promotion of the value of YMCA membership and programs.
Compensation: $80,168.40 to $82,168.40 per year (Compensation is determined based on relevant experience, skills, and qualifications, with most new hires starting between the minimum and midpoint of the posted wage range)
Position type: Full-Time, Exempt position AND This is an on-site position.
Benefits: Medical, Dental, and Vision benefit plan options YMCA paid Life and Long-term Disability Insurance
  • Opportunity to participate in the YMCA 403(b) retirement saving plan. After 2 years of Full-Time employment, the YMCA will contribute 8% of your monthly earnings
  • Accrual of 15 days of paid vacation (vacation accruals increase with years of service)
  • 8 paid Holidays/Floating Holidays per year
  • Paid Sick Leave accrued at 1.23 hours for every 40 hours worked per year
  • Employee Assistance Plan (EAP), Digital mental health counseling platform, Wellness program and LifeMart employee discount center
  • Professional training, education and certification opportunities
  • 20% discount on YMCA programs, Child Care services, and merchandise
  • Public Service Loan Forgiveness eligibility for Full-Time employees

Qualifications, Skills and Abilities:
  • Must be able to pass Background and Reference checks (in accordance with the WA State Fair Chance Act).
  • Committed to valuing and promoting diversity and contributing to an inclusive working and learning environment.
  • Able and willing to complete online Child Abuse Prevention training on first day, and other online and in-person training as required.
  • Bachelor's degree and/or three to four years related knowledge and experience that includes supervision,
  • fiscal management, program development, staff and volunteer development.
  • One to two years' experience working with budgets and computers.
  • Knowledge of current adult safety and program standards and the ability to incorporate those into programs.
  • Proven supervisory/management skills.
  • Positive attitude and previous experience with diverse populations.
  • Demonstrated skills in customer service, public relations, organizational skills, communications, supervision, computer knowledge, and file maintenance.
  • YMCA Team Leader or Multi-team/Branch Leader certification preferred.
  • YMCA Lifeguard or equivalent, CPR for the Professional, AED First Aid, and Oxygen certification, or ability to obtain within 90 days.

Essential Functions:
  • Plan, develop, and evaluate Membership operations, acquisition and retention strategies through our collaborative operations.
  • Track, analyze and provide useful information and action plans from membership statistics and oversee all functions of the membership database.
  • Keep all staff up-to-date in pertinent information, YMCA policies and procedures.
  • Identify and develop small groups and activities that facilitate member relationships.
  • Develop, implement, and manage operating plans to promote program and/or membership growth for the YMCA.
  • Execute strategies to ensure that members and/or program participants connect with one another and connect with the YMCA.
  • Ensure that program standards are met and safety procedures are followed.
  • Ensure high quality member-focused programs through innovative program development, evaluations and ongoing training of staff.
  • Coordinate special events and activities.
  • Provide data and reports as required for assigned programs.
  • Walk through the entire facility on an ongoing basis to ensure safety guidelines and cleanliness standards are maintained and member's needs are being met.
  • Respond to incident, accident, and behavior concerns. Complete incident and accident reports as necessary.
  • Provide staff and lifeguard breaks as required.
  • Collaborate with the Association Operational Focus Groups and other directors of YMCA PKC branches to ensure consistent association-wide programming.
  • Develop and maintain collaborative relationships with community organizations.
  • Respond to all member and community inquiries and complaints in a timely manner.

At the YMCA of Pierce and Kitsap Counties, our primary objective is to empower people, inspire action, and strengthen the communities we call home. Join our team and support the Y's efforts to connect all people to their full potential and purpose. To apply visit our website at www.ymcapkc.org.
The YMCA of Pierce and Kitsap Counties is committed to diversity and inclusion throughout our organization and is an Equal Opportunity Employer - Women/Minority/Veteran/Disabled

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