ZipRecruiter

Log In

1

Member Services Director Jobs (NOW HIRING)

YMCA

Member Services Associate

Wallingford, CT

Member Services Director Department: Membership POSITION SUMMARY: The Member Services Associate will provide excellent customer service to YMCA members. They will be well versed and educated on all ...

next page

Showing results 1-20

All JobsMember Services Director Jobs

Member Services Director information

See salary details

$35K

$92.1K

$175K

How much do member services director jobs pay per year?

As of Jun 22, 2026, the average yearly pay for member services director in the United States is $92,073.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $110,000.00 per year, depending on experience, location, and employer.

What does a Member Services Director do?

A Member Services Director is responsible for overseeing the delivery of services and support to members within an organization, such as a club, association, or nonprofit. They manage member engagement, address concerns, and develop strategies to improve member satisfaction and retention. Their duties often include supervising staff, coordinating events or programs, and ensuring effective communication between the organization and its members. The role requires strong leadership, customer service skills, and the ability to analyze and respond to member needs.

What does a director of membership do?

A director of membership oversees the recruitment, retention, and engagement of members within an organization. They develop strategies to grow membership, manage member services, and ensure member satisfaction, often using data analysis and communication tools. This role typically requires strong leadership, communication skills, and knowledge of the organization's goals.

What is the highest paying job in a non-profit?

In non-profit organizations, executive roles such as Chief Executive Officer (CEO) or Executive Director tend to be the highest paid positions, often earning six-figure salaries depending on the organization's size and budget. Other high-paying roles include Chief Financial Officer (CFO) and development directors with extensive experience and advanced degrees, especially in large or well-funded non-profits.

What is the difference between Member Services Director vs Member Relations Manager?

AspectMember Services DirectorMember Relations Manager
ResponsibilitiesOversees member support, service programs, and departmental operationsBuilds relationships, manages member engagement, and addresses member concerns
CredentialsTypically requires a bachelor's degree; experience in customer service or membership managementSimilar credentials; strong communication and interpersonal skills
Work EnvironmentLeadership role within membership or customer service departmentsFrontline role focusing on member interaction and relationship building
Industry UsageCommon in associations, clubs, and non-profitsOften used in similar settings, emphasizing member engagement

The Member Services Director focuses on managing the overall member support operations, while the Member Relations Manager emphasizes building and maintaining strong relationships with members. Both roles require similar credentials and are vital in member-focused organizations, but they differ in scope and daily responsibilities.

What are the key skills and qualifications needed to thrive as a Member Services Director, and why are they important?

To thrive as a Member Services Director, you need strong leadership, customer service expertise, and a background in business administration or a related field. Familiarity with member management software, CRM systems, and relevant certifications such as Certified Association Executive (CAE) is often required. Exceptional interpersonal, problem-solving, and communication skills set top performers apart in this role. These abilities are crucial for ensuring member satisfaction, retention, and the effective management of member-focused programs within an organization.

What jobs in the US pay 300,000 a year?

Member Services Directors typically do not earn $300,000 annually; such high salaries are more common in executive roles like CEOs, CFOs, or specialized medical and legal professionals. High-paying jobs often require extensive experience, advanced degrees, or leadership responsibilities. Compensation varies widely based on industry, location, and company size.

What does a director of member services do?

A director of member services oversees the development and delivery of programs and support to enhance member satisfaction and engagement. They manage staff, coordinate communication, and implement policies to ensure members' needs are met effectively, often using customer relationship management (CRM) tools. Strong leadership, communication skills, and industry knowledge are essential for this role.

What are some common challenges faced by a Member Services Director, and how can they be overcome?

A Member Services Director often encounters challenges such as managing high member expectations, addressing diverse needs, and ensuring consistent service quality across their team. Balancing these demands requires strong communication skills and the ability to implement efficient processes for handling feedback and resolving issues. Collaborating closely with other departments, such as marketing and operations, is also essential to improve the overall member experience and foster retention. Regular training and performance reviews help maintain high service standards and support team development.
What cities are hiring for Member Services Director jobs? Cities with the most Member Services Director job openings:
What are the most commonly searched types of Member Services jobs? The most popular types of Member Services jobs are:
What states have the most Member Services Director jobs? States with the most job openings for Member Services Director jobs include:
Member Services Director jobs near you
Infographic showing various Member Services Director job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 88% Full Time, 10% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $92,073 per year, or $44.3 per hour.

Member Services Director Glassy

Cliffs Club Services, LLC

Landrum, SC • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 16 hours ago

Be an early applicant

Job description

MEMBER SERVICES DIRECTOR GLASSY

JOB SUMMARY:


From cascading mountains to crystal lakes, warm summer days and cool winter nights, southern hospitality and beautiful scenery welcome you to the Carolinas. The Cliffs are comprised of seven vibrant communities. Each has their own personality, but is equal in beauty, prestige and opportunity. We invite you to become a part of The Cliffs family. Once you visit, you’ll understand how unique and welcoming our communities are. The only thing better than the views are the people. Our members are gracious and kind, and our co-workers make coming to work something to look forward to. Our members have made The Cliffs their home, and we hope you will too!

The Member Services Director is a high-profile service and hospitality position. They will lead and develop the Member Services Department team under the direction of the club’s General Manager. The Director’s role is to ensure the successful delivery of The Cliffs lifestyle by providing services in the following areas: Club Reception, Club Concierge Services, the Chapel Interclub Marketing, Membership Support Services and Member Lodging and Rental Program.


JOB DUTIES:

Ove
Oversee and supervise all functions of the Members Services Department. These functions include:

  • Coordinating Club interclub marketing efforts
  • Manage the annual budget process as well as monthly financials and checkbook for their department
  • Monitoring Club communications with the members
  • Providing Reception Services during department hours of operation
  • Providing Concierge Services to members and guest
  • Maintaining a catalogue of preferred vendors and service providers
  • Ensure that the club website, app and online calendar (CLUBLISI) is up to date including menus and hours of operation
  • Assist Food and Beverage department by maintaining accurate and detailed reservation sheet and floor plans for regular service and events
  • Facilitating the use of club amenities and services for the membership
  • Supervising the Club’s Lodging and Rental program
  • Leading efforts for Member and Guest special services
  • Assisting in planning special events, member functions, weddings, receptions, and private events with other Club departments
  • Coordinating and supporting wedding ceremonies, rehearsal dinners, bridal events, and social gatherings to ensure exceptional guest experiences
  • Working with vendors, caterers, florists, entertainment providers, and event hosts to coordinate seamless event execution
  • Assisting with event logistics including timelines, décor coordination, room setup, guest accommodations, and member communications
  • Supporting club event promotion and member engagement initiatives related to social events and weddings
  • Coordinating New Member Packets and Orientations
  • Assist in the development of the department’s annual budget.
  • Responsible for the department’s financial performance.
  • Interface with club management and staff, and all club personnel to enhance awareness of the club's membership needs and objectives; to solicit support for the attainment of these objectives.
  • Solicit input and feedback in order to aid in the enhancement of member usage and member satisfaction levels within the club.
  • Attend all staff meetings and general employee meetings.
  • Works closely with the entire staff at the club to ensure the members are receiving the best in member services.



BACKGROUND/EXPERIENCE:


  • The successful candidate will have a positive attitude, image, and presentation; be passionate about exemplary customer service and sincerely enjoy working with people.
  • Must have excellent communication skills and an outgoing and friendly personality.
  • 3–5 years of experience managing administrative, hospitality, customer service, event planning, or member support roles required. Luxury hospitality, private club, resort, wedding, or event management experience preferred.
  • Experience coordinating weddings, social events, member functions, corporate events, or special events strongly preferred.
  • Demonstrated ability to manage multiple events and projects simultaneously while maintaining exceptional attention to detail and service standards.
  • Experience working with vendors, event timelines, banquet operations, and guest accommodations is a plus.
  • Proficient in Word, Excel, PowerPoint, design software, databases, and other basic computer skills.
  • Bachelor’s Degree in Management, Marketing, Hospitality, Event Management, Communications, or Education is a plus.

Top of Form

Bottom of Form



THE CLIFFS BENEFITS:

  • A knowledgeable and passionate management team that leads by example
  • Employee appreciation parties and team building events
  • Premier training
  • Excellent compensation including 15 vacation days and 9 paid holidays
  • Our best benefits package including health, telehealth, vision, dental, short term/long term disability, pet insurance 401(k) with employer contribution*
  • Employee Wellness Monetary Incentives
  • A work/life balance!