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Member Services Manager Jobs (NOW HIRING)

Humanidei

Member Services Manager

El Segundo, CA

$95K - $115K/yr

We're seeking a Member Services Manager who brings energy, leadership, and a passion for developing teams. If you enjoy leading from the front, solving problems in real time, and creating a service ...

Cooper Aerobics

Member Services Manager

Dallas, TX · On-site

Job Type Full-time Description Member Services Manager Dallas, TX We are seeking a dynamic individual to become our new Member Services Manager at world-renowned Cooper Fitness Center. This role ...

powerwell

Member Services Manager

Rolla, MO

Member Services Manager Location: The Centre Powered by Phelps Health Type: Full time Benefits: - Medical, Dental and Vision Insurance - Paid Days Off (ETO) - 401(k) Plan with Company Matching - Pet ...

Stretch Zone

Member Services Manager

Woodbury, MN

Client Experience -Drive member retention by following the daily operation guides, excellent customer service, and consistent follow-ups. Team Accountability & Floor Leadership- Promote the value ...

Stretch Zone

Member Services Manager

Woodbury, MN · On-site

$17 - $40/hr

Client Experience -Drive member retention by following the daily operation guides, excellent customer service, and consistent follow-ups. * Team Accountability & Floor Leadership- Promote the value ...

D1 Training

Member Services Manager

Southlake, TX

$13 - $16/hr

Making sure all client notes and contacts are logged and managed correctly. * Able to prescribe and sell the correct service based on the client's needs/goals. Qualifications * Must be a high-energy ...

D1 Training

Member Services Manager

Southlake, TX · On-site

$13 - $16/hr

Making sure all client notes and contacts are logged and managed correctly. * Able to prescribe and sell the correct service based on the client's needs/goals. Qualifications * Must be a high-energy ...

BC&L INC

TPA Services Manager

Austin, TX

Member Services & Call Center * Oversee daily call center operations including staff scheduling ... Manage assigned operational projects such as process improvement initiatives, system upgrades, or ...

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How much do member services manager jobs pay per year?

As of May 29, 2026, the average yearly pay for member services manager in the United States is $57,798.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $68,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Member Services Manager, and why are they important?

To thrive as a Member Services Manager, you need strong customer service skills, leadership experience, and a background in business administration or a related field. Familiarity with CRM software, membership management systems, and data analysis tools is typically required. Outstanding communication, problem-solving abilities, and emotional intelligence help build positive member relationships and lead effective teams. These skills ensure high member satisfaction, efficient service delivery, and overall organizational success.

How does a Member Services Manager typically collaborate with other departments to enhance member experience?

A Member Services Manager often works closely with teams such as marketing, operations, and IT to ensure a seamless experience for members. This collaboration can involve sharing member feedback, coordinating events, resolving service issues, and implementing new technologies or processes. Regular cross-departmental meetings and open communication channels are common practices, allowing the Member Services Manager to advocate for member needs and drive continuous improvement. This teamwork not only helps resolve challenges efficiently but also supports organizational goals related to member satisfaction and retention.

What does a Member Services Manager do?

A Member Services Manager is responsible for overseeing the support and satisfaction of an organization's members. Their duties typically include managing a team that handles member inquiries, resolving issues, and ensuring that members have a positive experience. They may also develop strategies to improve member retention, coordinate membership programs, and analyze feedback to enhance services. This role often requires strong communication, problem-solving, and leadership skills.
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Member Services Manager jobs near you
Infographic showing various Member Services Manager job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 64% Full Time, 32% Part Time, 1% Temporary, and 2% Contract. Highlights an 87% Physical, and 13% Remote job distribution, with an average salary of $57,798 per year, or $27.8 per hour.
Member Services Manager

Member Services Manager

Parthenon Management Group

Brentwood, TN • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 23 days ago

Job description

Job Type
Full-time
Description
Parthenon Management Group
POSITION DESCRIPTION
Position: Member Services Manager
Reports to: Senior Member Services Leader
We are Solutionaries.
Parthenon Management Group is an association management company offering management services to professional and trade associations. We offer strategic guidance and bring creative solutions with a vision for the future.
The Member Services Manager supports PMG's goals, values, and philosophy by exhibiting the following behaviors: excellence, quality service, commitment, and accountability. As a member of the PMG team, performance includes demonstration of the following accountabilities: communication, teamwork, and job knowledge. The position performs high-level administrative and management duties necessary to provide member services management to professional societies managed by Parthenon Management Group. This individual is goal-oriented with a majority focus on growing and diversifying the membership of PMG clients. The Member Services Manager is committed to collaboration to help mobilize resources through meaningful engagement. Additionally, this individual is results driven with a firm dedication to shared and measurable goals for the collective good, creating, resourcing, scaling, and leveraging strategies and innovations so that PMG remains a leader in the growth and retention of association membership.
PRIMARY DUTIES AND RESPONSIBILITIES, include the following but are not limited to:
  • Works with the Association Manager to ensure that the mission is fulfilled through society and committee programs, and community and member outreach.
  • Strategic monitoring and implementation at the membership and committee level in collaboration with Parthenon Management Group.
  • Assists with the enhancement of the society's image by working closely with the Association Manager, and marketing as needed.
  • Assist with annual and other meetings related activities as needed by committees, association manager, or the meetings department.
  • Oversee, manage, and implement membership benefits, services, and recognition conducted at the Annual Meeting including calls, nominations, and reviews.
  • Oversee, manage, and implement year-round educational and webinar programs
  • Oversees the organization of committee meetings specific to membership engagement.
  • This includes scribing a discussion overview and the preparation of official minutes of each meeting for approval by the committee chair.
  • Prepares a summary of action items following each meeting.
  • Follows up with the committee members responsible for accomplishing the action items and provides administrative or other assistance in accomplishing those tasks.
  • Monitors progress and hold committee members accountable for results.
  • Maintaining a membership database, records, and reporting on member trends and feedback
  • Prepare and report membership and field data regularly with metrics around member engagement, income, and the membership journey including:
  • Retention Rate, Acquisition Cost, Lifetime Value, & Growth/Decline Rate

Organization Mission and Strategy: Works with board to ensure that the mission is fulfilled through programs, strategic planning, and community outreach.
  • Responsible for implementation of programs that carry out the organization's mission.
  • Responsible for strategic planning to ensure that the society can successfully fulfill its mission.
  • Responsible for the enhancement of the societies image by working closely with other professionals, and like organizations when possible.

Organization Operations. Manage, support, plan, organize, and implement member programs, activities, and events that carry out the organization's mission, i.e., webinars, mentor programs, advertising, SIG/RIIG communication/group site/listserv .
  • Responsible for effective administration of daily operations.
  • Participate in regular team and department meetings to collaborate on and work through society's needs, programs, and activities
  • Ensure membership systems are running effectively and working efficiently.
  • Plan and manage communication with members, including ensuring that communications are accurate, timely, and consistent
  • Responsible for operating within the approved budgets for committee programs and ensuring maximum resource utilization
  • Oversee the maintenance of the organization's website.
  • Collaborate with the PMG marketing department to develop materials and social media plans and implementation.
  • Work with Senior Member Services Managers to develop and implement membership campaigns and media marketing.

Additional duties as required:
  • Support Association Manager & Senior Member Services Leader with special projects.
  • Participate in PMG training sessions
  • Oversee operational aspects of Parthenon Management Group such as cultivating a positive workplace culture, utilizing employee strengths through the coordination of internal committee involvement, and other relevant opportunities.
  • Other tasks as assigned.

WORK ENVIRONMENT
Position can be local in an office setting, or hybrid that involves everyday risks or discomforts requiring normal safety precautions. On occasion, the individual must be able to do moderately demanding physical activity such as handling and opening boxes weighing 35-40 pounds, standing, and walking extensively throughout the day. Limited to moderate travel is required.
BENEFITS
People come first at PMG. That goes for both our clients and our team members. We are known for our exceptional customer service and work ethics. Our clients are like family to us! But our real families are also a priority. From flexible work schedules, including work-from-home plans, paid volunteer days, profit sharing, and more, PMG takes great care of its team members.
  • We offer:
  • Medical, Vision, and Dental insurance
  • Disability insurance
  • 401(k)
  • 2 Personal Days, 8 Paid Holidays, PTO Days
  • 6 weeks parental leave
  • Employee Development
  • PMG offers one paid Give Back Day to employees where team members can volunteer at their favorite cause on PMG's dime.
  • We are passionate about creating a workplace that promotes and values diversity. We serve associations who are global, multicultural, and diverse, and we want to reflect that inside our walls. More importantly, creating an environment where everyone, from any background, can do their best work is just the right thing to do.

Requirements
EDUCATION AND/OR EXPERIENCE
  • Bachelor's Degree from a four-year university or equivalent experience.
  • Transparent and high integrity membership management
  • Strong organizational abilities including planning, delegating, program development, and task facilitation.
  • Skills to collaborate with and motivate committee members and other volunteers.
  • Strong written and oral communication skills are important.
  • Demonstrated ability to collaborate with staff.
  • Detailed oriented with excellent organizational skills.
  • Travel is required.

Preferred:
  • Working knowledge of Microsoft Office Suite, specifically Word and Excel.

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