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Member Services Manager Jobs (NOW HIRING)

powerwell

Member Services Manager

Bourbonnais, IL · On-site

$55K/yr

Member Services Manager Location: Riverside Health Fitness Center Type: Full time Pay: $55,000 a year Summary: We improve life and we're here to serve. What you do is something special and ...

Power Wellness

Member Services Manager

Bourbonnais, IL · On-site

$55K/yr

Member Services Manager Location: Riverside Health Fitness Center Type: Full time Pay: $55,000 a year Summary: We improve life and we're here to serve. What you do is something special and ...

API, LLC

Member Services Manager

West Lake Hills, TX · Remote

Description POSITION SUMMARY The Member Services Manager is a critical function on API's Product/ College and University Services Team. You will own the member relationship from onboarding ...

Stretch Zone

Member Services Manager

Woodbury, MN · On-site

$17 - $40/hr

Client Experience -Drive member retention by following the daily operation guides, excellent customer service, and consistent follow-ups. * Team Accountability & Floor Leadership- Promote the value ...

Stretch Zone

Member Services Manager

Saint Paul, MN · On-site

$17 - $40/hr

Client Experience -Drive member retention by following the daily operation guides, excellent customer service, and consistent follow-ups. * Team Accountability & Floor Leadership- Promote the value ...

D1 Training

Member Services Manager

Southlake, TX · On-site

$13 - $16/hr

Making sure all client notes and contacts are logged and managed correctly. * Able to prescribe and sell the correct service based on the client's needs/goals. Qualifications * Must be a high-energy ...

D1 Training

Member Services Manager

Southlake, TX · On-site

$13 - $16/hr

Making sure all client notes and contacts are logged and managed correctly. * Able to prescribe and sell the correct service based on the client's needs/goals. Qualifications * Must be a high-energy ...

intermountain

Member Services Specialist

Tucson, AZ · On-site

$15.50 - $19.50/hr

The Member Services Specialist is primarily responsible for ensuring all members and customers have ... Initiates request for initial prior authorization and passes to Quality Management for maintenance.

intermountain

Member Services Specialist

Phoenix, AZ · On-site

$16.50 - $20.50/hr

The Member Services Specialist is primarily responsible for ensuring all members and customers have ... Initiates request for initial prior authorization and passes to Quality Management for maintenance.

intermountain

Member Services Specialist

Phoenix, AZ

$16.50 - $20.50/hr

The Member Services Specialist is primarily responsible for ensuring all members and customers have ... Initiates request for initial prior authorization and passes to Quality Management for maintenance.

Intermountain Centers

Member Services Specialist

Tucson, AZ · On-site

$15.50 - $19.50/hr

The Member Services Specialist is primarily responsible for ensuring all members and customers have ... Referral Management (15% Job Effort) * Responds to all referrals; request additional information ...

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Member Services Manager information

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How much do member services manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for member services manager in the United States is $57,798.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $68,500.00 per year, depending on experience, location, and employer.

What does a member services manager do?

A Member Services Manager is responsible for overseeing the support and satisfaction of an organization's members. Their duties typically include managing a team that handles member inquiries, resolving issues, and ensuring that members have a positive experience. They may also develop strategies to improve member retention, coordinate membership programs, and analyze feedback to enhance services. This role often requires strong communication, problem-solving, and leadership skills.

What are the key skills and qualifications needed to thrive as a member services manager?

To thrive as a Member Services Manager, you need strong customer service skills, leadership experience, and a background in business administration or a related field. Familiarity with CRM software, membership management systems, and data analysis tools is typically required. Outstanding communication, problem-solving abilities, and emotional intelligence help build positive member relationships and lead effective teams. These skills ensure high member satisfaction, efficient service delivery, and overall organizational success.

How does a member services manager typically collaborate with other departments to enhance member experience?

A Member Services Manager often works closely with teams such as marketing, operations, and IT to ensure a seamless experience for members. This collaboration can involve sharing member feedback, coordinating events, resolving service issues, and implementing new technologies or processes. Regular cross-departmental meetings and open communication channels are common practices, allowing the Member Services Manager to advocate for member needs and drive continuous improvement. This teamwork not only helps resolve challenges efficiently but also supports organizational goals related to member satisfaction and retention.
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Member Services Manager jobs near you
Infographic showing various Member Services Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $57,798 per year, or $27.8 per hour.

Member Services Manager

powerwell

Bourbonnais, IL • On-site

$55K/yr

Full-time, Part-time

Re-posted 5 days ago

Job description

Position Title: Member Services Manager
Location: Riverside Health Fitness Center
Type: Full time 

Pay: $55,000 a year

Summary: 
We improve life and we’re here to serve. What you do is something special and contributes towards improving health within your community. Join our team of full time and part time staff at Riverside Health Fitness Center. Our facility is managed by Power Wellness Management, a company that specializes in managing state-of-the-art medically integrated health and fitness centers. Power Wellness is a medical fitness industry pioneer who improves the lives of clients with a unique and customized approach to medical fitness center development and management. Their turnkey method takes away the stress of the development and management process allowing clients to focus on other areas of their business. 

The Member Services Manager is responsible for providing leadership and supervision to the Member Services, Massage, Pro Shop, Childcare and/or Sales departments. They ensure that all departments are delivering an exceptional member experience, while providing the highest level of customer service to members, guests and prospects of the facility. 

Essential Duties and Responsibilities: 
1. Provide leadership and supervision to supervisors, coordinators and associates in all managed departments. 
2. Promote and effectively sell memberships and all ancillary services included but not limited to personal training, massage therapy, medically-integrated programs, and nutrition services. 
3. Assist Center Director with daily center operations and provide leadership in the absence of the Center Director. 
4. Maintain knowledge of all events and activities being promoted within the center and assist with all center marketing as it relates to acquiring new memberships, member communication, promotion of ancillary services and retention. 
5. Represent and promote the center in the community by attending and hosting events. 
6. Provide regular feedback, write and conduct interim and annual performance reviews. 
7. Hiring and training associates in all managed departments. 
8. Assist with development of department operating and capital budgets annually. 
9. Work Manager on Duty shifts as assigned. 
10. The ability to be flexible and accommodating as it relates to center hours, work schedules and scheduling appointments for prospects and members. 
11. Other duties as assigned. 

Qualifications: 
• Bachelor's degree in business, marketing, hospitality and/or health care related field required, unless promoted from Member Services Associate or other position or in position at time of acquisition. 
• Minimum 2 years supervisory experience required. 
• Minimum 2 years of experience in sales or customer service required. 
• Excellent sales, marketing, writing, presentation and tracking skills required. 
• CPR/AED certification required within 90 days of hire (provided by Power Wellness) 
• Must possess excellent inter-personal and communication skills, and the ability to work with members in a positive, service based manner. 
• Ability to multi-task and maintain a controlled and professional demeanor with a high level of organizational skills and efficiency. 
• Proficient computer skills.

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