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Member Services Manager information

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$24.8K

$57.3K

$89.2K

How much do member services manager jobs pay per year?

As of Aug 25, 2026, the average yearly pay for member services manager in Virginia is $57,303.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,100.00 and $67,900.00 per year, depending on experience, location, and employer.

What does a member services manager do?

A Member Services Manager is responsible for overseeing the support and satisfaction of an organization's members. Their duties typically include managing a team that handles member inquiries, resolving issues, and ensuring that members have a positive experience. They may also develop strategies to improve member retention, coordinate membership programs, and analyze feedback to enhance services. This role often requires strong communication, problem-solving, and leadership skills.

What are the key skills and qualifications needed to thrive as a member services manager?

To thrive as a Member Services Manager, you need strong customer service skills, leadership experience, and a background in business administration or a related field. Familiarity with CRM software, membership management systems, and data analysis tools is typically required. Outstanding communication, problem-solving abilities, and emotional intelligence help build positive member relationships and lead effective teams. These skills ensure high member satisfaction, efficient service delivery, and overall organizational success.

How does a member services manager typically collaborate with other departments to enhance member experience?

A Member Services Manager often works closely with teams such as marketing, operations, and IT to ensure a seamless experience for members. This collaboration can involve sharing member feedback, coordinating events, resolving service issues, and implementing new technologies or processes. Regular cross-departmental meetings and open communication channels are common practices, allowing the Member Services Manager to advocate for member needs and drive continuous improvement. This teamwork not only helps resolve challenges efficiently but also supports organizational goals related to member satisfaction and retention.

What are the most commonly searched types of Member Services jobs in Virginia?

The most popular types of Member Services jobs in Virginia are:

What are popular job titles related to Member Services Manager jobs in Virginia?

For Member Services Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Member Services Manager jobs in Virginia look for?

The top searched job categories for Member Services Manager jobs in Virginia are:

What cities in Virginia are hiring for Member Services Manager jobs?

Cities in Virginia with the most Member Services Manager job openings:

Member Services Manager jobs near you
Infographic showing various Member Services Manager job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $57,303 per year, or $27.5 per hour.

Member Services Manager (Full Time)

Charlottesville, VA • On-site

ATLANTIC COAST ATHLETIC CLUBS
See more jobs at ATLANTIC COAST ATHLETIC CLUBSexternal

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 21 days ago

Job description

Job Type
Full-time
Description
At acac, we believe in living your best and that means working your best too! In this exciting role, you will oversee the daily operations of our Member Services department. Why join acac? It's about our core values; People First, Community, Consistent Excellence, Continuous Improvement and most importantly Have Fun!
FLSA Classification: Nonexempt
Reports to: General Manager
Summary/objective
Oversee the day-to-day running of the Member Services department. Responsible for hiring, training, and supervising staff, ordering supplies, resolving customer complaints, and ensuring a high level of customer service.
Essential functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
  • Create and foster a team culture which is centered on achieving goals with high level of customer service
  • Responsible for ensuring the hiring and training of team members
  • Develop an adequate staffing plan and team schedule
  • Monitor team member productivity, provide constructive feedback and coaching
  • Maintain the logo shop inventory
  • Book spa appointments in a timely manner
  • Order spa supplies as needed
  • Conduct periodic and annual team performance evaluations
  • Keep team and members informed of events and activities and encourage participation
  • Support and handle member issues; make decisions in consideration of the club's policies and procedures
  • Create and support special events to promote department and club
  • Maintain regularly scheduled hours on department schedule
  • Collaborate with department managers to troubleshoot club related issues and ensure an overall high level of success for the club
  • Operate within budget guidelines for the purchasing supplies, operational costs, pricing outside vendors and contractors
  • Collaborate with Member Service Directors at other acac sites to share best practices and implement universal protocols and policies

Requirements
Physical demands
  • Must be able to stand, walk, sit, lift, stretch, reach and bend throughout a shift
  • Ability to work varied shifts including days, evenings, weekends, and holidays

Required competencies, education, and experience
  • College Degree preferred, High School diploma required
  • Prior experience in a customer service position required
  • Prior experience with leading and supervising teams preferred
  • Must be exceptionally customer service oriented
  • Ability to communicate effectively verbally and in writing
  • Proficient computer skills

Full Time Benefits include
  • Paid Time Off
  • Complementary Gym Membership for the entire family
  • Medical, Dental & Vision plans
  • Voluntary Life Insurance & Short-Term Disability coverage's
  • Supplemental Accident &Critical Illness plans
  • Employee Discount on Personal Training, Swim lessons, Cafe & Logo Shop Purchases, and more!

Company Expectations
  • Read, sign, and abide by the policies included in the Team Member Handbook
  • Park in team member designated areas
  • Club cleanliness is an all-team responsibility; assist whenever necessary in any area of the club to keep club neat and clean
  • Attend mandatory Personal Training meetings
  • Assist with Service Days, as assigned by Supervisor
  • Assist with club programs, special events, or activities, as assigned by Supervisor
  • Promptly respond to work-related correspondence
  • Exhibit a positive attitude at all times
  • Deliver outstanding service to members and guests, following acac's Five*Star principles

Affirmative Action/EEO statement
acac is an equal opportunity employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status.
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities and activities may change at any time with or without notice.

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