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Member Service Supervisor Jobs (NOW HIRING)

Self-Help

Member Service Supervisor

Chicago, IL · On-site

We are seeking a Member Service Supervisor to join our Little Village, IL Team! WHAT You'll Do: * Ensure workstations are organized and equipped for the start of the business day. * Assist in ...

Self Help

Member Service Supervisor

Chicago, IL

We are seeking a Member Service Supervisor to join our Little Village, IL Team! WHAT You'll Do: * Ensure workstations are organized and equipped for the start of the business day. * Assist in ...

Self Help

Member Service Supervisor

Chicago, IL · On-site

We are seeking a Member Service Supervisor to join our Little Village, IL Team! WHAT You'll Do: * Ensure workstations are organized and equipped for the start of the business day. * Assist in ...

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How much do member service supervisor jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for member service supervisor in the United States is $14.10, according to ZipRecruiter salary data. Most workers in this role earn between $12.26 and $15.87 per hour, depending on experience, location, and employer.

What does a member service supervisor do?

A Member Service Supervisor oversees the daily operations of a member services team, ensuring that members receive high-quality support and assistance. They are responsible for training staff, monitoring performance, handling complex member issues, and implementing policies to improve service efficiency. This role often requires strong leadership, communication, and problem-solving skills, as well as the ability to manage both people and processes. Member Service Supervisors are found in organizations such as credit unions, gyms, and membership-based services.

What are the key skills and qualifications needed to thrive as a member service supervisor, and why are they important?

To thrive as a Member Service Supervisor, you need strong leadership abilities, customer service expertise, and experience in team management, often supported by a background in business or a related field. Familiarity with customer relationship management (CRM) systems, point-of-sale (POS) software, and proficiency in Microsoft Office are typically required. Excellent communication, conflict resolution, and organizational skills help you motivate staff and address member concerns effectively. These skills ensure smooth daily operations, high member satisfaction, and a productive, cohesive team environment.

How does a member service supervisor typically collaborate with other departments to resolve member issues?

A Member Service Supervisor often serves as a key liaison between the member service team and other departments such as billing, IT, and operations. When complex member issues arise, supervisors coordinate with these teams to ensure accurate information is gathered and solutions are implemented efficiently. This collaborative approach not only helps resolve problems quickly but also improves overall member satisfaction. Regular cross-departmental meetings and clear communication channels are common practices in this role.

What is the difference between Member Service Supervisor vs Member Service Representative?

AspectMember Service SupervisorMember Service Representative
CredentialsHigh school diploma or equivalent; experience in customer service; leadership skillsHigh school diploma or equivalent; customer service experience
Work EnvironmentSupervises team, manages operations, handles escalationsAssists members, processes transactions, provides information
Employer & Industry UsageFinancial institutions, credit unions, healthcare organizationsFinancial institutions, credit unions, healthcare organizations

The Member Service Supervisor oversees customer service teams and manages daily operations, requiring leadership skills and experience. In contrast, the Member Service Representative primarily interacts directly with members, providing assistance and processing transactions. Both roles are common in financial and healthcare industries, but the supervisor position involves more responsibility and oversight.

Who are the top companies hiring for Member Service Supervisor jobs?

The top employers for Member Service Supervisor jobs are:

What states have the most Member Service Supervisor jobs?

States with the most job openings for Member Service Supervisor jobs include:

What are popular job titles related to Member Service Supervisor jobs?

For Member Service Supervisor jobs, the most frequently searched job titles are:

Member Service Supervisor jobs near you
Infographic showing various Member Service Supervisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $29,329 per year, or $14.1 per hour.

Member Service Supervisor - Panzer

Beaverton, OR • On-site

Service Credit Union
Finance and Insurance • 501 - 1,000 employees
Learn more about Service Credit Unionexternal

$25/hr

Other

Medical, Dental, Retirement, PTO

Posted 6 days ago

Job description

Member Service Supervisor

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Service Credit Union is seeking a Member Service Supervisor where you will provide a variety of services to members and supervise branch personnel with the support and direction of the Branch Manager and/or Assistant Branch Manager.

"Members are the priority at Service Credit Union, and every role at the credit union is responsible for supporting member solutions and contributing positively to member experience."

Pay: Starting at $25.00/hour. Flexible based on experience.

Benefits Include:

  • Great health and dental benefits starting day one!
  • PTO, long-term disability, and paid holidays.
  • 401k with 8% company contribution after one year of employment.
  • Paid leave policy after 12 consecutive months of employment.
  • Free confidential mental health support program with Talkspace
  • Free identify theft protection through IdentityForce
  • Tuition reimbursement.
  • Training and career growth opportunities.

A Day in the Life:

  • Assist Branch Manager and staff to meet assigned goals.
  • Supervise and counsel branch personnel as directed by the Branch Manager.
  • Maintain a thorough understanding of all Service Credit Union products and services.
  • Create a positive member experience each and every time through confidence and enthusiasm- you are the face of Service Credit Union.
  • Build and retain member relationships through quality service.
  • Regular and reliable attendance is an essential function of this position.
  • Perform other job-related duties as assigned.

Experience and Qualifications:

  • One to three years of similar or related experience.
  • Outstanding leadership and customer service skills.
  • Ability to recognize and recommend enhancements and solutions in a fast-paced environment.
  • Excellent verbal and written communication skills.
  • Good organizational skills with proven ability to multi-task.
  • High school diploma or equivalent required.
  • Open to US citizens only

At Service Credit Union we celebrate our employees' diverse backgrounds, ethnicities, gender identities, spiritual practices, abilities, and all the other traits that make us individuals. We follow the adage of treating others how we want to be treated while striving for understanding. Together, we create a unique credit union capable of serving our members needs with the same respect, empathy, and kindness we give each other.

Equal Opportunity Employer

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