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Member Service Advisor Jobs (NOW HIRING)

YMCA

Member Service Advisor

Minneapolis, MN · On-site

The Member Service Advisor provides strong leadership at the front desk, ensuring an exceptional experience for all members, participants, and guests. This role supports the Front Desk Manager in ...

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YMCA of the USA

Member Service Advisor

Minneapolis, MN · On-site

Description The Member Service Advisor provides strong leadership at the front desk, ensuring an exceptional experience for all members, participants, and guests. This role supports the Front Desk ...

Preserve Gym LLC

Member Service Advisor

Houston, TX · On-site

$12 - $15/hr

We are seeking a Member Service Adviser to join our team! You will be responsible for helping our members with various needs and creating a welcoming environment. Responsibilities: Handle member and ...

Preserve Gym LLC

Member Service Advisor

Houston, TX · On-site

$12 - $15/hr

We are seeking a Member Service Adviser to join our team! You will be responsible for helping our members with various needs and creating a welcoming environment. Responsibilities: Handle member and ...

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How much do member service advisor jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for member service advisor in the United States is $25.93, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $29.81 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Member Service Advisor, and why are they important?

To thrive as a Member Service Advisor, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM systems, banking software, and basic financial products is often required. Exceptional communication, patience, and attention to detail help you build rapport and resolve member inquiries effectively. These skills ensure positive member experiences and support organizational reputation and retention.

How does a Member Service Advisor typically collaborate with other departments to resolve member issues?

Member Service Advisors often work closely with departments such as lending, collections, and IT to address member concerns efficiently. For example, if a member has a question about a loan application or account discrepancy, the advisor may coordinate with the appropriate team to gather accurate information and provide timely solutions. Regular communication and teamwork are key, and advisors often participate in cross-functional meetings or use internal systems to escalate and track issues, ensuring members receive comprehensive support.

What are Member Service Advisors?

Member Service Advisors are professionals who assist customers, often in financial institutions like credit unions or banks, with their inquiries, account management, and various service needs. They handle requests such as opening new accounts, processing transactions, resolving issues, and providing information about products and services. Their goal is to ensure customer satisfaction and to support members in making informed financial decisions. Strong communication and problem-solving skills are essential for this role.

What is the difference between Member Service Advisor vs Customer Service Representative?

AspectMember Service AdvisorCustomer Service Representative
CredentialsHigh school diploma; some roles may require certifications in financial or insurance servicesHigh school diploma or equivalent; minimal certifications needed
Work EnvironmentFinancial institutions, credit unions, insurance companiesRetail stores, call centers, service desks
Employer & Industry UsagePrimarily in finance, insurance, and membership-based organizationsBroadly in retail, telecom, and service industries
Search & Comparison IntentUnderstanding roles in financial or membership servicesGeneral customer support roles

The main difference is that a Member Service Advisor typically works within financial or membership organizations, focusing on member accounts and financial products, while a Customer Service Representative handles a wider range of customer inquiries across various industries. Both roles require strong communication skills, but the Member Service Advisor often requires specific industry knowledge related to finance or memberships.

More about Member Service Advisor jobs
What states have the most Member Service Advisor jobs? States with the most job openings for Member Service Advisor jobs include:
What job categories do people searching Member Service Advisor jobs look for? The top searched job categories for Member Service Advisor jobs are:
Member Service Advisor jobs near you
Member Service Advisor

Member Service Advisor

YMCA

Minneapolis, MN • On-site

Part-time

Medical, Dental, Life, PTO

Posted 2 days ago

YMCA rating

6.1

Company rating: 6.1 out of 10

Based on 1,975 frontline employees who took The Breakroom Quiz

482nd of 674 rated non-profit organizations

Job description

The Member Service Advisor provides strong leadership at the front desk, ensuring an exceptional experience for all members, participants, and guests. This role supports the Front Desk Manager in recruiting, hiring, training, and supervising the membership team, while also overseeing day-to-day front desk operations.
Typical schedules include early morning (5:00-8:00 AM) and/or evening (4:00-8:00 PM) shifts, with the potential for additional hours based on operational needs.

The salary range of this position is $ 17.00. We take into consideration an individual's background and experience in determining salary; therefore, base pay offered may vary considerably depending on job-related knowledge, skills, and experience. The compensation package for full-time includes a wide range of benefits (medical, dental, life, disability, and more) as well as generous paid time off and free membership. Part-time benefits will vary.
1. Job Summary:

The Member Service Advisor assists the Membership Director to provide strong leadership at the front desk in order to ensure the overall delivery of excellent customer service to all members, participants, and guests. The Member Service Advisor assists the Front Desk Manager in recruiting, staffing, training, and supervision of the membership team and handles the day to day operations of the member services desk.

2. Essential Functions:

  • Play a leadership role in providing excellent customer service to members and staff.
  • Provide work direction for part time member service staff.
  • Perform the day to day operations of the member services desk to ensure that operations run smoothly. This may include processing memberships and registrations, assisting with tracking, retaining, and contacting current and new members, managing comment cards, updating bulletin boards, ordering and maintaining adequate supplies, maintaining the membership computer system, assisting with financial assistance and special events, providing facility tours, and responding to member's questions and concerns.
  • Assist in implementing marketing initiatives for membership and all branch programs as needed.
  • Work closely with the Membership Director on continual process improvement for front desk operations and ensure financial integrity for members.

3. Relationships:

The position reports to the Membership Director who reports to the Executive Director. The incumbent works closely with the Membership Sales Advisors, member service staff, YMCA members and program participants. The incumbent assists in supervising the part time member service staff.

4. Qualifications:

Required

  • High School Diploma/GED
  • Minimum of 1 years experience in customer service or related area
  • Certifications required within 30 days of hire: CPR/AED, and First Aid
  • Knowledge of cash receipting
  • Computer skills and knowledge of Microsoft Word, Excel, and PowerPoint
  • Demonstrated problem solving, interpersonal and organizational skills
  • Must be self-directed, motivated, and creative
  • Willingness to work with people of diverse backgrounds

5. Work Conditions:

  • Provide backup for the Membership Sales Advisors in touring prospective new members.
  • Perform all physical aspects of the position, including moving around, standing, bending, reaching, and occasionally lifting up to 40 pounds at a time.
  • Ability to respond to emergency situation in a calm and efficient manner.
  • Ability to work in a fast paced and changing environment.

6. Additional Notes:

This job description represents the major functions of the position but is not intended to be all-inclusive. The incumbent is also responsible for taking direction from branch representatives in completing projects or performing duties deemed necessary for the branch or Association success.

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