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Member Service Advisor Jobs (NOW HIRING)

Preserve Gym LLC

Member Service Advisor

Houston, TX · On-site

$12 - $15/hr

We are seeking a Member Service Adviser to join our team! You will be responsible for helping our members with various needs and creating a welcoming environment. Responsibilities: Handle member and ...

Preserve Gym LLC

Member Service Advisor

Houston, TX · On-site

$12 - $15/hr

We are seeking a Member Service Adviser to join our team! You will be responsible for helping our members with various needs and creating a welcoming environment. Responsibilities: Handle member and ...

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Member Service Advisor information

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$12

$25

$45

How much do member service advisor jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for member service advisor in the United States is $25.93, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $29.81 per hour, depending on experience, location, and employer.

What is the difference between Member Service Advisor vs Customer Service Representative?

AspectMember Service AdvisorCustomer Service Representative
CredentialsHigh school diploma; some roles may require certifications in financial or insurance servicesHigh school diploma or equivalent; minimal certifications needed
Work EnvironmentFinancial institutions, credit unions, insurance companiesRetail stores, call centers, service desks
Employer & Industry UsagePrimarily in finance, insurance, and membership-based organizationsBroadly in retail, telecom, and service industries
Search & Comparison IntentUnderstanding roles in financial or membership servicesGeneral customer support roles

The main difference is that a Member Service Advisor typically works within financial or membership organizations, focusing on member accounts and financial products, while a Customer Service Representative handles a wider range of customer inquiries across various industries. Both roles require strong communication skills, but the Member Service Advisor often requires specific industry knowledge related to finance or memberships.

Is a member service advisor a good entry level job?

A member service advisor is often considered a good entry-level position in customer service or financial institutions, as it typically requires basic communication skills and provides on-the-job training. It offers opportunities to develop skills such as problem-solving, sales, and familiarity with industry-specific tools, making it suitable for those starting their careers. However, career growth depends on the employer and individual performance.

What is a member service advisor?

Member Service Advisors are professionals who assist customers, often in financial institutions like credit unions or banks, with their inquiries, account management, and various service needs. They handle requests such as opening new accounts, processing transactions, resolving issues, and providing information about products and services. Their goal is to ensure customer satisfaction and to support members in making informed financial decisions. Strong communication and problem-solving skills are essential for this role.

How does a member service advisor typically collaborate with other departments to resolve member issues?

Member Service Advisors often work closely with departments such as lending, collections, and IT to address member concerns efficiently. For example, if a member has a question about a loan application or account discrepancy, the advisor may coordinate with the appropriate team to gather accurate information and provide timely solutions. Regular communication and teamwork are key, and advisors often participate in cross-functional meetings or use internal systems to escalate and track issues, ensuring members receive comprehensive support.

What are the key skills and qualifications needed to thrive as a member service advisor, and why are they important?

To thrive as a Member Service Advisor, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM systems, banking software, and basic financial products is often required. Exceptional communication, patience, and attention to detail help you build rapport and resolve member inquiries effectively. These skills ensure positive member experiences and support organizational reputation and retention.
More about Member Service Advisor jobs
Who are the top companies hiring for Member Service Advisor jobs? The top employers for Member Service Advisor jobs are:
What states have the most Member Service Advisor jobs? States with the most job openings for Member Service Advisor jobs include:
What job categories do people searching Member Service Advisor jobs look for? The top searched job categories for Member Service Advisor jobs are:
Member Service Advisor jobs near you
Infographic showing various Member Service Advisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $53,941 per year, or $25.9 per hour.

Member Service Advisor

Regional Federal Credit Union

Hammond, IN • On-site

$19/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 9 days ago

Job description

REGIONAL Federal Credit Union, a leading provider of banking products and financial services serving Northwest Indiana, is looking for a full-time Member Service Advisor to join our team at our Hammond location.

Position Summary:
  • Serve as liaison between the member and the credit union.
  • Provide information to members and potential members by phone or in person, including information on the full range of credit union products and services.
  • Open accounts for members, assist members having difficulties with account, and interview and process members requesting account closures.
  • Processing members request for a variety of loan products.

Duties and Responsibilities:
  • Greet and welcome members and visitors to the credit union in a professional manner.
  • Represent the credit union to members in a courteous and professional manner and provide prompt, efficient and accurate service.
  • Provide in-person and by-telephone general and specific service-related information concerning credit union products or policies.
  • Respond to all e-mail or other electronic requests submitted by members, providing professional, prompt, efficient and accurate service and information.
  • Respond to members’ requests, problems, and complaints, resolving issues, and/or directing them to the appropriate person for specific information and assistance.
  • Assist Supervisor of Member Services to handle more complex questions and problems for other Member Service Representatives.
  • Open new accounts and services.
  • Assist members in completing all necessary paperwork.
  • Set up new account files and provide members with all necessary information for membership.
  • Member Service Advisor:
  • Promote credit union products and services based on member needs that are obtained from member interviews during account openings.
  • Actively cross-sell products to develop the member relationship.
  • Assist, process requests and disburse loans from new or existing members for all lending products.
  • Maintain up-to-date and comprehensive knowledge on all credit union products and services. Maintain up-to-date and comprehensive knowledge on all related policies and procedures, rules and regulations.
  • Interview and processes all members requesting account closing.
  • Actively attempt to save account and increase member satisfaction.
  • Data entry of new check cards in to our third-party vendor.
  • Conduct courtesy calls to all new members within one week of a member opening a new account or service.
  • Complete other duties as assigned.

REGIONAL offers paid holidays, PTO (paid time off), 401K, medical, dental, vision insurance, and quarterly incentives ($800 maximum) to Team members.

Position Requirements:
  • High school education or equivalent.
  • 1-2 years general banking experience.
  • 1-2 years of consumer loan processing experience.
  • 1 year of home equity loan processing experience.
  • Cross selling and consultative sales experience preferred.
  • Bilingual-Spanish speaking preferred.

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.