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Member Service Advisor Jobs (NOW HIRING)

PSECU

Branch Service Advisor

Harrisburg, PA · On-site

Branch Service Advisor Members Achieve More isn't just a tagline for us, it's part of everything we ... Their role is multifaceted, encompassing various aspects of member service requirements. They are ...

PSECU

Branch Service Advisor

Harrisburg, PA

The Branch Service Advisor is a pivotal figure in branch operations, serving as the main contact ... Their role is multifaceted, encompassing various aspects of member service requirements. They are ...

PSECU

Branch Service Advisor

Harrisburg, PA · On-site

The Branch Service Advisor is a pivotal figure in branch operations, serving as the main contact ... Their role is multifaceted, encompassing various aspects of member service requirements. They are ...

PSECU

Contact Center Service Advisor

Harrisburg, PA · On-site

Contact Center Service Advisor provides superior member service in the skill sets pertaining to the Member Experience Contact Center. This would include but not limited to handling share and loan ...

PSECU

Contact Center Service Advisor

Harrisburg, PA

Contact Center Service Advisor provides superior member service in the skill sets pertaining to the Member Experience Contact Center. This would include but not limited to handling share and loan ...

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How much do member service advisor jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for member service advisor in the United States is $25.93, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $29.81 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Member Service Advisor, and why are they important?

To thrive as a Member Service Advisor, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM systems, banking software, and basic financial products is often required. Exceptional communication, patience, and attention to detail help you build rapport and resolve member inquiries effectively. These skills ensure positive member experiences and support organizational reputation and retention.

How does a Member Service Advisor typically collaborate with other departments to resolve member issues?

Member Service Advisors often work closely with departments such as lending, collections, and IT to address member concerns efficiently. For example, if a member has a question about a loan application or account discrepancy, the advisor may coordinate with the appropriate team to gather accurate information and provide timely solutions. Regular communication and teamwork are key, and advisors often participate in cross-functional meetings or use internal systems to escalate and track issues, ensuring members receive comprehensive support.

What are Member Service Advisors?

Member Service Advisors are professionals who assist customers, often in financial institutions like credit unions or banks, with their inquiries, account management, and various service needs. They handle requests such as opening new accounts, processing transactions, resolving issues, and providing information about products and services. Their goal is to ensure customer satisfaction and to support members in making informed financial decisions. Strong communication and problem-solving skills are essential for this role.

What is the difference between Member Service Advisor vs Customer Service Representative?

AspectMember Service AdvisorCustomer Service Representative
CredentialsHigh school diploma; some roles may require certifications in financial or insurance servicesHigh school diploma or equivalent; minimal certifications needed
Work EnvironmentFinancial institutions, credit unions, insurance companiesRetail stores, call centers, service desks
Employer & Industry UsagePrimarily in finance, insurance, and membership-based organizationsBroadly in retail, telecom, and service industries
Search & Comparison IntentUnderstanding roles in financial or membership servicesGeneral customer support roles

The main difference is that a Member Service Advisor typically works within financial or membership organizations, focusing on member accounts and financial products, while a Customer Service Representative handles a wider range of customer inquiries across various industries. Both roles require strong communication skills, but the Member Service Advisor often requires specific industry knowledge related to finance or memberships.

More about Member Service Advisor jobs
What states have the most Member Service Advisor jobs? States with the most job openings for Member Service Advisor jobs include:
What job categories do people searching Member Service Advisor jobs look for? The top searched job categories for Member Service Advisor jobs are:
Member Service Advisor jobs near you
Branch Service Advisor

Branch Service Advisor

PSECU

Harrisburg, PA • On-site

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Branch Service Advisor

Members Achieve More isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join our team to help us maintain that focus every day. Want to work somewhere that's remained strong for 90 years, that encourages you to learn, grow, and pursue your dreams? If yes, then read on...

The Branch Service Advisor is a pivotal figure in branch operations, serving as the main contact for in-person interactions. Their role is multifaceted, encompassing various aspects of member service requirements. They are tasked with not just meeting, but surpassing member expectations, thereby enhancing the overall member experience. Their responsibilities include ensuring the precise and swift processing of members' financial transactions. In addition to these duties, the Branch Service Advisor is also instrumental in promoting a culture that encourages the effective use of technology among members. This involves educating and guiding members on how to leverage technology for their benefit, thereby fostering a more streamlined and convenient banking experience. Through their interactions and service delivery, the Branch Service Advisor contributes significantly to the smooth running of branch operations. Their role is integral to maintaining high service standards and ensuring member satisfaction. As such, they play a crucial part in the organization's success and its commitment to providing exceptional service to its members. Schedule: Monday thru Friday 7:50AM - 4:15PM, 100% onsite.

In this position, you will:

  • Superior Service & Communication: Communicating and interacting effectively to deliver exceptional member service.
  • Cash Handling Skills: Proficiency in handling financial transactions.
  • Operational Support: Assist with routine branch processes and operations.
  • Transaction Handling: Efficiently process transactions and member requests.
  • Compliance and Standards: Ensuring compliance with credit union standards is a priority.
  • Member Engagement: Address and resolve member requests promptly and professionally to ensure member satisfaction and retention. Educate and inform members on available products and services while effectively cross-serving to meet their needs.
  • Other duties as assigned.

Qualifications:

High School (Required) Any equivalent combination of experience and education. Two years' experience in service in a similar capacity in an organization of comparable size and complexity. Notary Public - Commonwealth of PA

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