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Member Service Advisor Jobs (NOW HIRING)

Skyla Credit Union

Member Service Advisor

Graham, NC · On-site

Member Service Advisor - Graham Location: 306 North Main Street Graham, NC 27253 Job Grade: 8 Working at Skyla Credit Union Skyla offers a supportive, inclusive culture while providing opportunities ...

Skyla Credit Union

Member Service Advisor

Graham, NC · On-site

Member Service Advisor - Graham Location: 306 North Main Street Graham, NC 27253 Job Grade: 8 Working at Skyla Credit Union Skyla offers a supportive, inclusive culture while providing opportunities ...

iTHINK Financial

Member Service Advisor

Fort Pierce, FL · On-site

Welcome members to the Credit Union, and deliver excellent service by identifying member needs and financial solutions. Process consumer loan applications, make loan decisions, process transactions ...

iTHINK Financial

Member Service Advisor

Fort Pierce, FL · On-site

Welcome members to the Credit Union, and deliver excellent service by identifying member needs and financial solutions. Process consumer loan applications, make loan decisions, process transactions ...

Ithink Financial

Member Service Advisor

Fort Pierce, FL · On-site

Welcome members to the Credit Union, and deliver excellent service by identifying member needs and financial solutions. Process consumer loan applications, make loan decisions, process transactions ...

PSECU

Contact Center Service Advisor

Harrisburg, PA · On-site

Member Interaction And Service Advisor Members Achieve More isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join our team to help us maintain ...

PSECU

Contact Center Service Advisor

Harrisburg, PA · On-site

Contact Center Service Advisor provides superior member service in the skill sets pertaining to the Member Experience Contact Center. This would include but not limited to handling share and loan ...

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Member Service Advisor information

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$25

$45

How much do member service advisor jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for member service advisor in the United States is $25.93, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $29.81 per hour, depending on experience, location, and employer.

What is a member service advisor?

Member Service Advisors are professionals who assist customers, often in financial institutions like credit unions or banks, with their inquiries, account management, and various service needs. They handle requests such as opening new accounts, processing transactions, resolving issues, and providing information about products and services. Their goal is to ensure customer satisfaction and to support members in making informed financial decisions. Strong communication and problem-solving skills are essential for this role.

How does a member service advisor typically collaborate with other departments to resolve member issues?

Member Service Advisors often work closely with departments such as lending, collections, and IT to address member concerns efficiently. For example, if a member has a question about a loan application or account discrepancy, the advisor may coordinate with the appropriate team to gather accurate information and provide timely solutions. Regular communication and teamwork are key, and advisors often participate in cross-functional meetings or use internal systems to escalate and track issues, ensuring members receive comprehensive support.

What are the key skills and qualifications needed to thrive as a member service advisor, and why are they important?

To thrive as a Member Service Advisor, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM systems, banking software, and basic financial products is often required. Exceptional communication, patience, and attention to detail help you build rapport and resolve member inquiries effectively. These skills ensure positive member experiences and support organizational reputation and retention.

What is the difference between Member Service Advisor vs Customer Service Representative?

AspectMember Service AdvisorCustomer Service Representative
CredentialsHigh school diploma; some roles may require certifications in financial or insurance servicesHigh school diploma or equivalent; minimal certifications needed
Work EnvironmentFinancial institutions, credit unions, insurance companiesRetail stores, call centers, service desks
Employer & Industry UsagePrimarily in finance, insurance, and membership-based organizationsBroadly in retail, telecom, and service industries
Search & Comparison IntentUnderstanding roles in financial or membership servicesGeneral customer support roles

The main difference is that a Member Service Advisor typically works within financial or membership organizations, focusing on member accounts and financial products, while a Customer Service Representative handles a wider range of customer inquiries across various industries. Both roles require strong communication skills, but the Member Service Advisor often requires specific industry knowledge related to finance or memberships.

Is a member service advisor a good entry level job?

A member service advisor is often considered a suitable entry-level position in customer service or financial institutions, as it typically requires strong communication skills and basic computer knowledge. The role provides experience in client interactions, problem-solving, and product knowledge, which can be valuable for career growth. However, the job may involve standing for long periods and handling difficult customers, so personal suitability varies.
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What states have the most Member Service Advisor jobs?

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What job categories do people searching Member Service Advisor jobs look for?

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Member Service Advisor jobs near you
Infographic showing various Member Service Advisor job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 100% In-person job distribution, with an average salary of $53,941 per year, or $25.9 per hour.

Member Service Advisor

Skyla Credit Union

Graham, NC • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

Job description

Job Title: Member Service Advisor - Graham
Location: 306 North Main Street Graham, NC 27253
Job Grade: 8
Working at Skyla Credit Union
Skyla offers a supportive, inclusive culture while providing opportunities for growth, learning, and career advancement. Making it a strong place to build both skills and meaningful connections.
Joining Skyla means having the support, tools, and guidance you need from day one.
  • A welcoming culture where teammates and leaders genuinely care about your success and growth.
  • A collaborative work environment focused on teamwork, development, and making an impact in the community.
  • Flexibility and support to help you balance work while meeting member needs.
  • A strong benefits package and meaningful perks that support your overall well-being: medical, vision, dental, 6% Match 401(k), Tuition Reimbursement, Paid Community Volunteer Opportunity, Paid Time Off, Quarterly Well Being Benefit, Interest Rate Perks on Deposit and Loan Accounts.

Our Values
We're in your corner: we genuinely care about the well-being of our members and employees. We make possibilities reality!
We make an impact: we exist for our communities. We provide support and opportunities to meet the needs of our friends and neighbors.
We're better together: we are a team. We work together to service and support our members and each other.
We're on a journey together: we always look for improvement opportunities to benefit our members and employees. We believe that with continuous improvement learning, there is no limit to what we can achieve together.
We welcome everyone: we empower all by sharing different perspectives, unique abilities, thought processes, and creating a diverse and inclusive credit union.
primary functions:
Responsible for building relationships and increasing market share through effective recommendations of credit union products and services, including loans. Utilize collaborative sales skills to effectively cross-sell products and services, member referrals, and represent the credit union in a positive and ethical manner.
responsibilities:
  • Exhibit a thorough knowledge of the credit union's products and services by successfully providing the appropriate product solution for the member.
  • Greet and welcome members and visitors to the credit union in a professional manner. Provide prompt, efficient, and accurate service in the processing of transactions.
  • Respond to all inquiries, either in person/phone or other means, to identify member needs in accordance with the credit union service expectations.
  • Solicit all types of new accounts, cross sell credit union services, and add new relationships to existing accounts based on the member needs to meet both credit union and individual goals.
  • Maintain strong knowledge of all ancillary products' features and benefits to make effective recommendations to members and achieve credit union goals.
  • Handle all administrative duties related to the selling of products and services to ensure members receive excellent quality service.
  • Demonstrate the ability to work as a team member/mentor and consistently be courteous and professional towards members and coworkers.
  • Produce loans, including equity loans, within current lending policy guidelines. Set up and disburse approved loans according to established approval limits. Complete all other loan related tasks as required.
  • Meet compliance and audit standards by minimizing documentation and error rates while maintaining the integrity and privacy of member information.
  • Comply with all federal regulations, credit union policies and procedures, including Bank Secrecy and the USA Patriot Act.
  • Be open to learning new processes/methods and take the initiative to apply them to the job.
  • Obtain necessary lending licensing.
  • May be required to assist on teller line as needed.
  • Produce loans within current lending policy guidelines. Set up and disburse approved loans. Complete all other loan related tasks as required.
  • Remain abreast of changes in credit union lending policy, procedures, as well as consumer lending practices and willingly share knowledge with others.
  • Comply with all Federal regulations, Credit Union policies and procedures, including Bank Secrecy and the USA Patriot Act.
  • Perform job duties in accordance with the Credit Union's values, mission and vision.
  • Perform other various duties as assigned.

minimum requirements:
  • Requires an associate degree or equivalent work experience in a related field.
  • Sales oriented individual, well-developed interpersonal skills essential for interviewing loan applicants and projecting a positive image with excellent communication and computer skills.
  • Proven track record of meeting established goals.
  • Minimum one (1) year(s) lending experience preferred.
  • Requires knowledge of credit union products and services, consumer loan policy, credit granting criteria, interest rates and how they are computed, title laws, and the required documentation for each type of loan.
  • Self-starter, detail-oriented with the ability to prioritize efficiently.

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