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Member Service Advisor Jobs (NOW HIRING)

iTHINK Financial

Member Service Advisor

Boca Raton, FL · On-site

Welcome members to the Credit Union, and deliver excellent service by identifying member needs and financial solutions. Process consumer loan applications, make loan decisions, process transactions ...

Ithink Financial

Member Service Advisor

Boca Raton, FL · On-site

Welcome members to the Credit Union, and deliver excellent service by identifying member needs and financial solutions. Process consumer loan applications, make loan decisions, process transactions ...

PSECU

Contact Center Service Advisor

Harrisburg, PA · On-site

Member Interaction And Service Advisor Members Achieve More isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join our team to help us maintain ...

PSECU

Contact Center Service Advisor

Harrisburg, PA

Contact Center Service Advisor provides superior member service in the skill sets pertaining to the Member Experience Contact Center. This would include but not limited to handling share and loan ...

PSECU

Contact Center Service Advisor

Harrisburg, PA · On-site

Contact Center Service Advisor provides superior member service in the skill sets pertaining to the Member Experience Contact Center. This would include but not limited to handling share and loan ...

Bellco

Virtual Branch Member Service Advisor

Pueblo, CO · On-site +1

$23/hr

Virtual Branch Member Service Advisor LOCATION: Corporate/Branch DIVISION: Branch Sales & Service FUNCTION DESCRIPTION: The Virtual Branch Member Service Advisor is responsible for providing ...

Hometown Tire and Service

Service Advisor

Needville, TX · On-site

As an integral member of our shop, you will play a key role in maintaining our reputation for ... Service Advisor Responsibilities * Greet customers warmly and ascertain their vehicle service needs.

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Member Service Advisor information

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$45

How much do member service advisor jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for member service advisor in the United States is $25.93, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $29.81 per hour, depending on experience, location, and employer.

What is the difference between Member Service Advisor vs Customer Service Representative?

AspectMember Service AdvisorCustomer Service Representative
CredentialsHigh school diploma; some roles may require certifications in financial or insurance servicesHigh school diploma or equivalent; minimal certifications needed
Work EnvironmentFinancial institutions, credit unions, insurance companiesRetail stores, call centers, service desks
Employer & Industry UsagePrimarily in finance, insurance, and membership-based organizationsBroadly in retail, telecom, and service industries
Search & Comparison IntentUnderstanding roles in financial or membership servicesGeneral customer support roles

The main difference is that a Member Service Advisor typically works within financial or membership organizations, focusing on member accounts and financial products, while a Customer Service Representative handles a wider range of customer inquiries across various industries. Both roles require strong communication skills, but the Member Service Advisor often requires specific industry knowledge related to finance or memberships.

What are Member Service Advisors?

Member Service Advisors are professionals who assist customers, often in financial institutions like credit unions or banks, with their inquiries, account management, and various service needs. They handle requests such as opening new accounts, processing transactions, resolving issues, and providing information about products and services. Their goal is to ensure customer satisfaction and to support members in making informed financial decisions. Strong communication and problem-solving skills are essential for this role.

How does a Member Service Advisor typically collaborate with other departments to resolve member issues?

Member Service Advisors often work closely with departments such as lending, collections, and IT to address member concerns efficiently. For example, if a member has a question about a loan application or account discrepancy, the advisor may coordinate with the appropriate team to gather accurate information and provide timely solutions. Regular communication and teamwork are key, and advisors often participate in cross-functional meetings or use internal systems to escalate and track issues, ensuring members receive comprehensive support.

What are the key skills and qualifications needed to thrive as a Member Service Advisor, and why are they important?

To thrive as a Member Service Advisor, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM systems, banking software, and basic financial products is often required. Exceptional communication, patience, and attention to detail help you build rapport and resolve member inquiries effectively. These skills ensure positive member experiences and support organizational reputation and retention.
More about Member Service Advisor jobs
What states have the most Member Service Advisor jobs? States with the most job openings for Member Service Advisor jobs include:
What job categories do people searching Member Service Advisor jobs look for? The top searched job categories for Member Service Advisor jobs are:
Member Service Advisor jobs near you
Infographic showing various Member Service Advisor job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 55% Full Time, 43% Part Time, and 1% Temporary. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $53,941 per year, or $25.9 per hour.
Member Service Advisor

Member Service Advisor

iTHINK Financial

Boca Raton, FL • On-site

Other

Posted 18 days ago

Job description

Primary Function: Welcome members to the Credit Union, and deliver excellent service by identifying member needs and financial solutions. Process consumer loan applications, make loan decisions, process transactions, and account changes according to member requests and Credit Union policies and procedures.

Job Duties and Responsibilities:

  • Process accurate and timely account transactions and maintenance.
  • Provide members with the features and benefits of our current products and services in order to find solutions for their financial needs.
  • Accurately open member and business accounts.
  • Originate consumer loan applications and collect the necessary paperwork for loan department processing.
  • Provide back up to teller function, as needed.
  • Solve problems based on the job's required skill level and multitask to complete daily work and other duties as assigned.
  • Take initiative to expand your knowledge and take on additional responsibilities.

Education and Experience:Job requires a high school education level of language, math and reasoning skills and two years' experience, or an equivalent combination of education and/or work experience. Higher level education and/or experience may result in advanced level placement. Training should focus on our policies, procedures, computer systems and knowledge in our products and services. Training should be supplemented with continuing education.

Work Environment/Physical Activities:Ability to work in fast-paced environment. Ability to handle multiple tasks simultaneously. Work creates normal fatigue daily. Work creates moderate stress during certain periods during daily routine. Job does not have specific volume and pace of work standards except that the job requires that members be served in the timeliest manner possible. Job requires extensive member contact on a continual basis.

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