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Member Experience Advisor Jobs (NOW HIRING)

BlueOx Credit Union

Member Experience Advisor

Fennville, MI · On-site

$11.50 - $14.75/hr

The Member Experience Advisor is a relationship-focused professional who delivers exceptional member experiences both in-person and through digital channels. The Member Experience Advisor will serve ...

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Member Experience Advisor information

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$12

$25

$45

How much do member experience advisor jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for member experience advisor in the United States is $25.93, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $29.81 per hour, depending on experience, location, and employer.

What is the difference between Member Experience Advisor vs Customer Service Representative?

AspectMember Experience AdvisorCustomer Service Representative
CredentialsTypically requires relevant customer service or client relations experience, sometimes certifications in communication or customer managementUsually requires basic customer service skills, high school diploma or equivalent
Work EnvironmentOften in financial, healthcare, or membership organizations, engaging directly with members to enhance experienceCommonly in retail, call centers, or service industries, handling customer inquiries and issues
Employer & Industry UsageUsed in industries focusing on member retention and satisfaction, such as banking, healthcare, or clubsWidely used across various sectors for general customer support roles

The Member Experience Advisor focuses on building relationships and improving satisfaction for members within specific organizations, often requiring specialized knowledge. In contrast, Customer Service Representatives handle a broader range of customer inquiries across industries, primarily providing support and resolving issues. While both roles involve customer interaction, the Member Experience Advisor emphasizes member retention and experience enhancement within a specific context.

What are Member Experience Advisors?

Member Experience Advisors are professionals who interact with members or customers of an organization to ensure they have a positive and seamless experience. Their responsibilities often include addressing inquiries, resolving issues, providing information about services, and gathering feedback to improve overall satisfaction. They work in various industries, such as finance, healthcare, and hospitality, and are dedicated to enhancing the relationship between the organization and its members. Strong communication and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a Member Experience Advisor, and why are they important?

To thrive as a Member Experience Advisor, you typically need strong customer service skills, problem-solving abilities, and a background in client relations or a related field, often supported by a relevant degree or equivalent experience. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and communication tools is commonly required. Excellent listening, empathy, and conflict resolution skills help advisors build trust and deliver exceptional experiences. These skills ensure members feel valued and supported, directly impacting satisfaction and retention rates.

How does a Member Experience Advisor typically collaborate with other departments to resolve member issues?

Member Experience Advisors often act as a central point of contact for members and frequently work alongside teams such as product support, billing, and technical services to address complex concerns. They relay member feedback, coordinate solutions, and ensure a seamless experience by following up with both the member and internal teams. This role requires strong communication skills, attention to detail, and the ability to manage multiple priorities, as effective collaboration directly impacts member satisfaction and retention.
What job categories do people searching Member Experience Advisor jobs look for? The top searched job categories for Member Experience Advisor jobs are:
Member Experience Advisor jobs near you
Infographic showing various Member Experience Advisor job openings in the United States as of June 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $53,941 per year, or $25.9 per hour.
Member Experience Advisor

Member Experience Advisor

Piedmont Advantage Credit Union

Greensboro, NC

$14 - $18.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Job description

Piedmont Advantage is seeking to hire a Member Experience Advisor (MEA), who will be responsible for accepting the challenge of creating a unique experience for every member that walks through our doors. Our MEAs come to us with experience in financial services and a passion to put the Member First. They excel in the areas of building rapport, creative problem solving, critical thinking, sound judgment and most importantly member focus. The Member Experience Advisor is comfortable learning the member's needs and positioning the correct products and services that would enhance their lives through the relationship they have with their Credit Union.

Essential Functions amp; Responsibilities:

  • Facilitate the delivery of efficient, accurate and professional service of all financial products and services that defines excellent member experience. This will include accurately processing deposit transactions, creating out of the box solutions for member loan requests and opening accounts in an accurate and timely manner. All new products and services should be accompanied by accurate and timely documentation.
  • Assist members with requests, challenges, research, and follow-up on details to resolve matters to the member's satisfaction.
  • Utilize technology to educate members and prospective members on the benefits of Credit Union membership as well as out line up of products and services.
  • Possess the necessary sales skills and positive energy toward the accomplishment of monthly and annual branch activity, member experience and growth goals to continuously put our members first. Effective communication, especially listening skills, are required for the fulfillment of this requirement.
  • Utilize sound judgment skills to maintain a safe and secure environment in our paperless/electronic branch environment while still functioning under dual control. Adherence to all operational, regulatory and security requirement, directives and procedures while minimizing losses.
  • Perform other duties as assigned

Education, Training, Abilities amp; Experience:

  • One year to three years of similar or related experience
  • A bachelors degree or achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g. information technology certifications in lieu of a degree)
  • The ability to motivate or influence others in a material part of the job, requiring a significant level of diplomacy and trust
  • Obtaining cooperation (internally and/or externally) is an important part of the job
  • Each individual should have an empowerment to provide the highest level of service possible that puts all of our members first
  • All Member Experience Advisors will be held accountable both individually and as part of the overall team.
  • The Member Experience Advisor should be internally motivated and able to function in an independent manner as it relates to product knowledge
  • A friendly and energetic disposition is required for success.
  • Rapport building
  • Strong oral and written communication
  • Critical thinking
  • Sound judgment
  • Problem resolution
  • Team collaboration
  • Root cause analysis
  • Technology friendly
  • Community focused

Physical Requirements:

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is:

  • Regularly required to sit, stand, talk, see and hear.
  • Required to possess dexterity to operate standard office equipment
  • Occasionally required to lift 20 pounds or more

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is exposed to an office environment. The noise level is usually low.

Equipment required for this position:

  • Standard office space and equipment
  • Standard PC equipment and printers
  • Telephone and/or headset

Benefits: Medical Insurance • Vision Insurance • Dental Insurance • 401(k) Plan with a competitive Employer Match • Credit Union Paid Life Insurance (of two times your annual salary) • Long amp; Short-Term Disability Insurance • Flexible Spending Accounts • Health Savings Accounts (HSA) • Paid Time Off • Paid Federal Holidays • Community Volunteer Opportunities

This Job Description is not a complete statement of all duties and responsibilities comprising the position.
ONLY THE MOST QUALIFIED CANDIDATES WILL BE INTERVIEWED.

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