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Member Experience Jobs (NOW HIRING)

Retro Fitness

Member Experience Associate

Tenafly, NJ

$16.50/hr

The Member Experience Associate is responsible for the entire Member Experience, you will be the face of the club; you are the person a member sees when he or she first walks in. You will be the ...

Stretch Zone

Member Experience Associate

MN · On-site

$15 - $17/hr

As a Member Experience Associate , your primary role is to create a welcoming, organized, and positive experience for every guest while supporting the day-to-day flow of the studio. What You'll Do:

ClubCorp

Member Experience Coordinator

Austin, TX · On-site

Job Summary The Member Experience Coordinator plays a vital role in enhancing the member experience at the club. This position is responsible for coordinating the event calendar, managing event ...

Troon Golf

Member Experience Coordinator

Okatie, SC · On-site

$20/hr

The Member Experience Coordinator serves as the central point of contact for all things Oldfield. This role is essential in creating positive first impressions and delivering a seamless, welcoming ...

ClubCorp

Member Experience Coordinator

Rancho Mirage, CA · On-site

$22 - $24/hr

Job Summary The Member Experience Coordinator plays a vital role in enhancing the member experience at the club. This position is responsible for coordinating the event calendar, managing event ...

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How much do member experience jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for member experience in the United States is $14.10, according to ZipRecruiter salary data. Most workers in this role earn between $12.26 and $15.87 per hour, depending on experience, location, and employer.

What does a typical day look like for someone working in Member Experience?

A typical day in Member Experience involves responding to member inquiries via phone, email, or chat, resolving issues, and providing personalized assistance to enhance satisfaction. You may also participate in onboarding new members, gather feedback for continuous improvement, and collaborate with other departments like marketing or product development to advocate for member needs. The pace can be dynamic, with priorities shifting between proactive outreach and reactive problem-solving. Regular team meetings and ongoing training are common, helping you stay updated on best practices and service offerings. This role provides hands-on opportunities to build lasting relationships and contribute directly to the organization's reputation and member retention.

What is a Member Experience job?

A Member Experience job focuses on enhancing customer satisfaction and engagement by ensuring a seamless and positive interaction with a company’s products or services. Responsibilities often include addressing member inquiries, resolving issues, collecting feedback, and improving processes to boost loyalty. These roles exist in industries like healthcare, financial services, and subscription-based businesses, where retaining and delighting members is key.

What are the key skills and qualifications needed to thrive in the Member Experience position, and why are they important?

To thrive as a Member Experience professional, you need strong customer service skills, problem-solving abilities, and a background in client relations or hospitality. Familiarity with customer relationship management (CRM) systems, support ticketing platforms, and common membership management tools is often required. Exceptional communication, active listening, and a positive attitude are important soft skills that set top performers apart. These skills are crucial to ensuring members feel valued, engaged, and supported, ultimately enhancing member satisfaction and loyalty.

More about Member Experience jobs
What cities are hiring for Member Experience jobs? Cities with the most Member Experience job openings:
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What states have the most Member Experience jobs? States with the most job openings for Member Experience jobs include:
What job categories do people searching Member Experience jobs look for? The top searched job categories for Member Experience jobs are:
Member Experience jobs near you
Infographic showing various Member Experience job openings in the United States as of May 2026, with employment types broken down into 43% Full Time, 54% Part Time, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $29,329 per year, or $14.1 per hour.
Member Experience Associate

Member Experience Associate

Retro Fitness

Philadelphia, PA • On-site

Full-time

Posted 25 days ago

Job description

Do you love fitness?
Would you like to feel you impact the lives of many?
Can you see helping prospective members get started?
Would you like to hear the "thank you" from the members' lives you impacted?
The Member Experience Associate is responsible for the entire Member Experience, you will be the face of the club; you are the person a member sees when he or she first walks in. You will be the first person they talk with and you will create a welcoming feeling.
You have to have limitless energy and be great at multi tasking. Do you have a positive and upbeat personality with great communication skills? Creating the member experience requires that you wear many hats. Do you thrive being pulled in multiple directions... guiding prospects on the phone, making a Retro Smoothie for a member, and assisting our Retro members with an exceptional experience. Ideal candidates for the Member Experience Asosciate position will possess the following:
  • A deep down passion for helping others.
  • A positive upbeat personality.
  • Effective ability to communicate with customers, coworkers and managers.
  • The ability to multitask.
  • Member experience oriented.
  • Punctual, responsible and detail oriented.
  • CPR/AED training preferred.
  • Prior experience in a retail or hospitality setting is helpful.

Responsibilities of the Front Desk include but not limited to:
  • Greeting and checking in members as they come in.
  • Resolving customer issues in an effective manner.
  • Membership sales and retention.
  • Following up with prospects.
  • Selling in store merchandise such as Retro Smoothies cooler drinks, pro shop items etc.
  • Ensuring a safe and clean health club environment for members and staff.
  • Opening and closing the facility if scheduled.
  • Following company policies and procedures.

All Member Experience Associates are to wear company staff shirt along with either khaki pants or black athletic pant. Sneakers must be worn. No boots, heals or sandals. You must be well groomed and neat.
Note on openers and closers: Opening employees are required to be at club 15 minutes prior to the clubs opening time. This is to ensure all items on the Opening Checklist are performed before the clubs scheduled opening time. Closing employees are to close at the established time.
With more than 120 gyms open or under development across the US, Retro Fitness offers multiple fitness experiences under one roof. From traditional strength and cardio options to personalized training programs, Retro Fitness offers something for everyone. Gyms feature best in class equipment and services, our Retro Blends Smoothie Bar, and a selection of amenities that keep members feeling accomplished and refreshed.
With our new CEO, Andrew Alfano, leading the team, Retro Fitness is poised for growth in an exciting atmosphere with a new strategic vision and focus. We encourage you to consider joining us on this journey!
Interested in owning a Retro Fitness? The brand is seeking qualified franchise partners to expand nationwide. For more information, please visit or .

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