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Member Experience Jobs (NOW HIRING)

VASA Fitness

Member Experience Lead

$170K/yr

Member Experience Lead (MEL) The Member Experience Lead (MEL) is engaging, positive, diligent, organized, and knows how to drive their club towards results. The ideal candidate has a take-charge ...

Retro Fitness

Member Experience Associate

Jersey City, NJ · On-site

$9 - $20/hr

The Member Experience Associate is responsible for the entire Member Experience, you will be the face of the club; you are the person a member sees when he or she first walks in. You will be the ...

First Entertainment Credit Union

$29 - $35/hr

The Member Experience Specialist also supports team development by participating in training initiatives, assisting team members, ensuring adherence to company policies and procedures. The is a ...

Retro Fitness

Member Experience Associate

Tenafly, NJ · On-site

$16.50/hr

The Member Experience Associate is responsible for the entire Member Experience, you will be the face of the club; you are the person a member sees when he or she first walks in. You will be the ...

Workout Anytime - Pugh

Member Experience Expert

Destin, FL · On-site

$14 - $15/hr

Member Experience ExpertPosition Summary The Member Experience Expert is the first and last impression of the club, playing a critical role in delivering exceptional customer service while supporting ...

Invited

Member Experience Coordinator

Los Angeles, CA · On-site

Job Summary The Member Experience Coordinator plays a vital role in enhancing the member experience at the club. This position is responsible for coordinating the event calendar, managing event ...

VASA Fitness

Member Experience Lead

Centennial, CO

$19.20/hr

Member Experience Lead (MEL) REPORTS TO: General Manager DIRECT REPORTS: Member Experience Specialists FLSA: Hourly, Non-Exempt COMPENSATION: $19.20 per hour + Commission and Bonus Opportunities!

VASA Fitness

Member Experience Lead

Denver, CO

$22.90/hr

Member Experience Lead (MEL) REPORTS TO: General Manager DIRECT REPORTS: Member Experience Specialists FLSA: Hourly, Non-Exempt COMPENSATION: $22.90 per hour + Commission and Bonus Opportunities!

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How much do member experience jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for member experience in the United States is $14.10, according to ZipRecruiter salary data. Most workers in this role earn between $12.26 and $15.87 per hour, depending on experience, location, and employer.

What is a member experience?

A Member Experience job focuses on enhancing customer satisfaction and engagement by ensuring a seamless and positive interaction with a company’s products or services. Responsibilities often include addressing member inquiries, resolving issues, collecting feedback, and improving processes to boost loyalty. These roles exist in industries like healthcare, financial services, and subscription-based businesses, where retaining and delighting members is key.

What does a typical day look like for someone working in member experience?

A typical day in Member Experience involves responding to member inquiries via phone, email, or chat, resolving issues, and providing personalized assistance to enhance satisfaction. You may also participate in onboarding new members, gather feedback for continuous improvement, and collaborate with other departments like marketing or product development to advocate for member needs. The pace can be dynamic, with priorities shifting between proactive outreach and reactive problem-solving. Regular team meetings and ongoing training are common, helping you stay updated on best practices and service offerings. This role provides hands-on opportunities to build lasting relationships and contribute directly to the organization's reputation and member retention.

What are the key skills and qualifications needed to thrive in member experience, and why are they important?

To thrive as a Member Experience professional, you need strong customer service skills, problem-solving abilities, and a background in client relations or hospitality. Familiarity with customer relationship management (CRM) systems, support ticketing platforms, and common membership management tools is often required. Exceptional communication, active listening, and a positive attitude are important soft skills that set top performers apart. These skills are crucial to ensuring members feel valued, engaged, and supported, ultimately enhancing member satisfaction and loyalty.

How to become a member experience specialist?

To become a member experience specialist, candidates typically need a background in customer service, communication skills, and experience with CRM tools. Relevant education may include a degree in business, marketing, or related fields, and some roles require prior experience in client-facing roles or hospitality. Developing strong interpersonal skills and understanding member needs are essential for success in this role.

What is a member experience associate?

A member experience associate is a professional responsible for ensuring positive interactions and satisfaction for members or customers. They often handle inquiries, resolve issues, and provide support through various communication channels, utilizing customer service skills and tools like CRM software.
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Member Experience jobs near you
Infographic showing various Member Experience job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $29,329 per year, or $14.1 per hour.

Member Experience Lead

Remote

VASA Fitness
Traveler Accommodation • 1 - 5K employees
Learn more about VASA Fitnessexternal

$170K/yr

Other

Posted 22 days ago

VASA Fitness rating

5.1

Company rating: 5.1 out of 10

Based on 36 frontline employees who took The Breakroom Quiz

53rd of 64 rated gym and leisure clubs

Job description

Member Experience Lead (MEL)

The Member Experience Lead (MEL) is engaging, positive, diligent, organized, and knows how to drive their club towards results. The ideal candidate has a take-charge personality and a reputation for getting things done. The MEL is responsible for supporting the General Manager and continually developing a high-performing team within the club. The MEL leads by example and coaches their Member Experience Specialists (MES) on how to provide a world-class experience for VASA members.

Execution deliverables include ensuring all MES create and maintain our "UPLIFT" culture in the club, implementing the welcoming, non-intimidating VASA experience through our guest-to-member journey and creating an exceptional brand experience for guests and members. The MEL is also responsible for recruiting, hiring, and training all MES team members, leading by example and ensuring our UPLIFTing culture and values are the foundation for every communication and interaction, promoting REVIVE sales, and maintaining the club so equipment is functioning, the facilities are clean, and staff are friendly and helpful.

Management responsibilities include supporting the General Manager (GM) by forecasting upcoming staffing needs, having frequent conversations with MES team members to understand changing work, working with the GM to schedule and conduct interviews and ensure the right candidates are hired for open positions, scheduling and facilitating training for new MES team members, collaborating with the GM to create a welcoming environment for interview candidates and new hires, constantly evaluating team member-to-member interactions, providing in-the-moment coaching and feedback to recognize success and address opportunities for improvement, delegating tasks to maximize efficiencies and create balanced workloads and validate completion, teaching and coaching MES staff on VASA's non-intimidating approach on how to convert a guest to a member, and supporting GM in creating sales plans that are achieved by addressing and coaching successful behaviors and tactics.

Leadership and coaching responsibilities include communicating, leading by example, and motivating your team to understand and develop passion for the brand, our values, and our approach, proactively providing ideas and solutions to help move the business forward, ability to prioritize tasks to achieve club goals during scheduled shifts and be able to adjust priorities as the business dictates, delegating tasks and responsibilities to ensure work is completed and club goals are achieved, building trust and strong relationships with all team members, providing coaching in the moment that inspires commitment and positive change, and giving input and feedback to GM in succession planning conversations.

Required qualifications include a high school diploma or GED required; bachelor's degree preferred, 3+ years customer service in a retail, restaurant or in-person based service industry, 3+ years leading operational teams, strong verbal and written communication skills, building relationships by establishing trust quickly and positively influencing others, personal interest in health, wellness, fitness, and nutrition, CPR certified within the first 30 days of employment, and passing a background check.

Working conditions include primary work in a fitness facility and office setting. Temperature variations can occur. The environment includes some ambient noise such as talking and use of gym equipment and machinery. Physical and mental activities and requirements include talking, physical strength, reasoning ability, and attendance is an essential duty of the position.

Location: 8200 S. Quebec Street, Willow Creek Centennial, Colorado 80112

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