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Member Experience Jobs (NOW HIRING)

TriSearch

Member Experience Specialist

Tulsa, OK

$19 - $20/hr

Member Experience Specialists FLSA: Hourly, Non-Exempt COMPENSATION: $19.00 per hour + commission + up to a $575 monthly bonus POSITION OVERVIEW The company is seeking a Member Experience Lead to ...

Retro Fitness

Member Experience Associate

Jersey City, NJ · On-site

$9 - $20/hr

The Member Experience Associate is responsible for the entire Member Experience, you will be the face of the club; you are the person a member sees when he or she first walks in. You will be the ...

Workout Anytime

Member Experience Expert

Boise, ID · On-site

Member Experience Expert Position Summary The Member Experience Expert is the first and last impression of the club, playing a critical role in delivering exceptional customer service while ...

ClubCorp

Member Experience Coordinator

Raleigh, NC · On-site

$16 - $19/hr

Job Summary The Member Experience Coordinator plays a vital role in enhancing the member experience at the club. This position is responsible for coordinating the event calendar, managing event ...

ClubCorp

Member Experience Coordinator

Los Angeles, CA · On-site

$25 - $27/hr

Job Summary The Member Experience Coordinator plays a vital role in enhancing the member experience at the club. This position is responsible for coordinating the event calendar, managing event ...

Invited

Member Experience Coordinator

Los Angeles, CA · On-site

Job Summary The Member Experience Coordinator plays a vital role in enhancing the member experience at the club. This position is responsible for coordinating the event calendar, managing event ...

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How much do member experience jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for member experience in the United States is $14.10, according to ZipRecruiter salary data. Most workers in this role earn between $12.26 and $15.87 per hour, depending on experience, location, and employer.

What is a member experience?

A Member Experience job focuses on enhancing customer satisfaction and engagement by ensuring a seamless and positive interaction with a company’s products or services. Responsibilities often include addressing member inquiries, resolving issues, collecting feedback, and improving processes to boost loyalty. These roles exist in industries like healthcare, financial services, and subscription-based businesses, where retaining and delighting members is key.

What does a typical day look like for someone working in member experience?

A typical day in Member Experience involves responding to member inquiries via phone, email, or chat, resolving issues, and providing personalized assistance to enhance satisfaction. You may also participate in onboarding new members, gather feedback for continuous improvement, and collaborate with other departments like marketing or product development to advocate for member needs. The pace can be dynamic, with priorities shifting between proactive outreach and reactive problem-solving. Regular team meetings and ongoing training are common, helping you stay updated on best practices and service offerings. This role provides hands-on opportunities to build lasting relationships and contribute directly to the organization's reputation and member retention.

What are the key skills and qualifications needed to thrive in member experience, and why are they important?

To thrive as a Member Experience professional, you need strong customer service skills, problem-solving abilities, and a background in client relations or hospitality. Familiarity with customer relationship management (CRM) systems, support ticketing platforms, and common membership management tools is often required. Exceptional communication, active listening, and a positive attitude are important soft skills that set top performers apart. These skills are crucial to ensuring members feel valued, engaged, and supported, ultimately enhancing member satisfaction and loyalty.

How to become a member experience specialist?

To become a member experience specialist, candidates typically need a background in customer service, communication skills, and experience with CRM tools. Relevant education may include a degree in business, marketing, or related fields, and some roles require prior experience in client-facing roles or hospitality. Developing strong interpersonal skills and understanding member needs are essential for success in this role.

What is a member experience associate?

A member experience associate is a professional responsible for ensuring positive interactions and satisfaction for members or customers. They often handle inquiries, resolve issues, and provide support through various communication channels, utilizing customer service skills and tools like CRM software.
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Member Experience jobs near you
Infographic showing various Member Experience job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $29,329 per year, or $14.1 per hour.

Member Experience - Member Experience Associate

Landmark Credit Union

Brookfield, WI • On-site

Full-time

Re-posted 13 days ago

Landmark Credit Union rating

9.0

Company rating: 9.0 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

At Landmark Credit Union, we succeed by putting people first - and that starts with you. Our culture of inclusion and collaboration enables us to support our members' financial wellbeing, positively impact the communities we serve, and help our associates grow their careers. Bring your authentic self to work as part of an organization where you'll feel valued for your unique qualities, are enabled to reach your full potential, and are recognized for your contributions to our success. We strive to ensure you feel empowered to grow and succeed, while also feeling valued and taken care of, as we all do our part to put people first. We invite you to learn more about this and other opportunities at Landmark Credit Union.
NATURE AND SCOPE
This position reports to the Manager, Member Experience. Provides expedient and efficient assistance to all types of member inquiries, primarily through phone contact, using a number of different systems and programs. Cross-sells Landmark products and services.
REQUIREMENTS
1. High school diploma or equivalent and a minimum two years of prior customer service experience.
2. Bilingual (English/Spanish speaking) candidates preferred.
3. Experience or ability to gain proficiency in all programs and systems used for this job.
4. Excellent verbal and written communication skills, problem solving skills, organizational skills and the ability to work independently.
5. Must develop a thorough understanding of company policies and procedures as they relate to the position. Must comply with all company policies and procedures and all job-related state and federal laws and regulations.
PRINCIPAL ACCOUNTABILITIES
1. Answers members' phone inquiries regarding services and their personal accounts, finds solutions for problems or errors, and corrects them.
2. Performs transactions for the members per telephone request.
3. Educates members in order to self-serve, achieve first call resolution and reduce the amount of future contacts.
4. Utilizes various third party systems.
5. Proactively cross-sells other credit union services to the members.
6. Performs other duties as assigned.
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