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Member Experience Jobs (NOW HIRING)

VASA Fitness

Member Experience Lead

Aurora, CO · On-site

$19.20/hr

Member Experience Lead (MEL) REPORTS TO: General Manager DIRECT REPORTS: Member Experience Specialists FLSA: Hourly, Non-Exempt COMPENSATION: $19.20 per hour + Commission and Bonus Opportunities!

VASA Fitness

Member Experience Lead

Cedar Rapids, IA · On-site

$18.70/hr

Member Experience Lead (MEL) REPORTS TO: General Manager DIRECT REPORTS: Member Experience Specialists FLSA: Hourly, Non-Exempt COMPENSATION: $18.70 per hour + Commission and Bonus Opportunities!

Broadview FCU

Member Experience Coordinator

Albany, NY

$24.75 - $29.70/hr

The Member Experience Coordinator enables the Member Experience (MX) team to consistently deliver internal and external hospitality by providing thoughtful administrative and project coordination ...

In-Shape Fitness

$16.90/hr

Member Experience Ambassador (MEA) serves as the heartbeat of In-Shape Fitness. They are skilled in fostering meaningful connections and delivering exceptional service to our members, guests, and ...

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How much do member experience jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for member experience in the United States is $14.10, according to ZipRecruiter salary data. Most workers in this role earn between $12.26 and $15.87 per hour, depending on experience, location, and employer.

What jobs pay 4000 a week without a degree?

In the Member Experience field, high-paying roles such as customer success managers or client relations specialists can reach $4,000 weekly with experience and strong communication skills. These roles often require excellent interpersonal abilities, industry knowledge, and sometimes certifications but typically do not require a college degree. Compensation varies based on company, location, and performance metrics.

What is the highest paying customer service job?

In customer service roles, senior positions such as Customer Service Managers, Client Services Directors, or roles in specialized industries like technical support or sales often have the highest salaries. These roles typically require extensive experience, leadership skills, and sometimes industry-specific certifications, with salaries varying based on company size and location.

What does a typical day look like for someone working in Member Experience?

A typical day in Member Experience involves responding to member inquiries via phone, email, or chat, resolving issues, and providing personalized assistance to enhance satisfaction. You may also participate in onboarding new members, gather feedback for continuous improvement, and collaborate with other departments like marketing or product development to advocate for member needs. The pace can be dynamic, with priorities shifting between proactive outreach and reactive problem-solving. Regular team meetings and ongoing training are common, helping you stay updated on best practices and service offerings. This role provides hands-on opportunities to build lasting relationships and contribute directly to the organization's reputation and member retention.

What is a Member Experience job?

A Member Experience job focuses on enhancing customer satisfaction and engagement by ensuring a seamless and positive interaction with a company’s products or services. Responsibilities often include addressing member inquiries, resolving issues, collecting feedback, and improving processes to boost loyalty. These roles exist in industries like healthcare, financial services, and subscription-based businesses, where retaining and delighting members is key.

What is a member experience associate at AAA?

A member experience associate at AAA is responsible for assisting members, providing customer service, and addressing inquiries related to memberships and services. The role often involves communication skills, familiarity with AAA products, and a focus on member satisfaction within a retail or service environment.

How can I make 2000 a week working from home?

Member Experience roles often involve customer service, support, or engagement tasks that can be performed remotely. To earn $2000 weekly, one might need to work multiple full-time shifts, develop specialized skills, or take on high-paying freelance or contract opportunities within the field. Building experience and efficiency with communication tools and CRM software can also help increase earning potential.

What are the key skills and qualifications needed to thrive in the Member Experience position, and why are they important?

To thrive as a Member Experience professional, you need strong customer service skills, problem-solving abilities, and a background in client relations or hospitality. Familiarity with customer relationship management (CRM) systems, support ticketing platforms, and common membership management tools is often required. Exceptional communication, active listening, and a positive attitude are important soft skills that set top performers apart. These skills are crucial to ensuring members feel valued, engaged, and supported, ultimately enhancing member satisfaction and loyalty.

More about Member Experience jobs
What cities are hiring for Member Experience jobs? Cities with the most Member Experience job openings:
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What job categories do people searching Member Experience jobs look for? The top searched job categories for Member Experience jobs are:
Member Experience jobs near you
Infographic showing various Member Experience job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, 1% Temporary, and 3% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $29,329 per year, or $14.1 per hour.

Member Experience Ambassador

In-Shape Solutions LLC

Sevierville, TN • On-site

$12/hr

Other

Medical, Retirement

Re-posted 23 days ago

Job description

Description

JOB SUMMARY:

Member Experience Ambassador (MEA) serves as the heartbeat of our clubs. They are skilled in fostering meaningful connections and delivering exceptional service to our members, guests, and team. Guided by a strong dedication to both people and fitness, MEAs play a vital role in motivating and supporting individuals throughout their wellness journey. They uphold the highest standards of cleanliness, safety, and professionalism, ensuring a consistently positive and engaging environment for all who visit our clubs.

DUTIES AND RESPONSIBILITIES:

  • Get to know each member/prospective member/guest and share our fitness philosophy. Provide membership options and help determine the best option based on their personal fitness goals
  • Support new members through our FitStart program, familiarizing them with the club and equipment
  • Assist members/new members with downloading the mobile app and getting started
  • Give club tours and highlight club amenities, activities, programs, and current promotions that align with the unique needs, interests, and goals of each member and potential member
  • Stock/Sell/Recommend retail items that will support the member's specific fitness goals
  • Provide excellent customer service by promptly and accurately responding to member needs via incoming calls to the club or in person and completing requested changes to memberships
  • Build our community through a consistent member experience that is welcoming and motivating - don't just meet expectations - exceed them with every interaction!
  • Responsible for following and adhering to our Clean Approach
  • Resolve concerns/problems ensuring our members' needs are met and company guidelines are followed
  • Maintain a safe environment through the correct implementation of safety policies and procedures
  • Assist in building our community of members through a consistent member experience
  • Assists in other areas of the club when needed
  • During the season, where applicable, monitor the pool and slide as needed and implement slide rules at all times
  • Perform additional duties and responsibilities as assigned

Revised 07.09.2025

Requirements

REQUIREMENTS AND QUALIFICATIONS:

  • High School diploma or equivalent
  • Passionate about fitness and helping others in their fitness journey
  • Basic fitness and sales experience
  • Excellent communication and listening skills both in-person and phone
  • Demonstrated customer service experience: friendly, outgoing, and approachable disposition
  • Works well under pressure and time constraints, and displays positive behavior in all member contacts
  • Basic computer skills
  • Attend and participate in required meetings and trainings as needed
  • Willing and able to work a flexible shift: evenings, weekends, and holidays
  • Bilingual skills a plus
  • Current CPR or ability to pass CPR certification within 60 days of hire date
  • First Aid Training, required only at clubs with pool slides

TEAM PERKS:

  • Free health club membership
  • Casual work environment
  • Discount on in club retail items and any current vendor partner offerings (NASM, etc)
  • Opportunity for growth; professional development
  • 401(K) savings plan

WORK ENVIRONMENT/PHYSICAL DEMANDS:

While performing the duties of this job, the team member is frequently required to walk and stand up to 8 hours/day and/or sit for extended periods of time. Team members may be exposed to cleaning chemicals or airborne particles and will be required to wear designated PPE (Personal Protective Equipment) as directed. Team members are occasionally required to use hands and fingers for handle or feel; occasional reach, push and pulling with arms and hands; occasional climb, balance, stoop, kneel, crouch or crawl; and occasional reach and twist, including side-to-side movements. The team member may be required to occasionally lift, carry or move up to 25 pounds and may seldom be required to lift, carry or move 26-50 pounds.


National Fitness Center is part of In-Shape Solutions, LLC d.b.a. In-Shape Family Fitness.

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