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Member Experience Jobs (NOW HIRING)

VASA Fitness

Member Experience Lead

Littleton, CO

$22.90/hr

Member Experience Lead (MEL) REPORTS TO: General Manager DIRECT REPORTS: Member Experience Specialists FLSA: Hourly, Non-Exempt COMPENSATION: $22.90 per hour + Commission and Bonus Opportunities!

VASA Fitness

Member Experience Lead

Denver, CO

$22.90/hr

Member Experience Lead (MEL) REPORTS TO: General Manager DIRECT REPORTS: Member Experience Specialists FLSA: Hourly, Non-Exempt COMPENSATION: $22.90 per hour + Commission and Bonus Opportunities!

Workout Anytime

Member Experience Expert

Port Orange, FL · On-site

$14 - $15/hr

Member Experience Expert Position Summary The Member Experience Expert is the first and last impression of the club, playing a critical role in delivering exceptional customer service while ...

Workout Anytime

Member Experience Expert

Niceville, FL · On-site

$14 - $15/hr

Member Experience Expert Position Summary The Member Experience Expert is the first and last impression of the club, playing a critical role in delivering exceptional customer service while ...

Issa

Member Experience Expert

Morristown, TN · On-site

$14 - $15/hr

Member Experience Expert Position Summary The Member Experience Expert is the first and last impression of the club, playing a critical role in delivering exceptional customer service while ...

VASA Fitness

Member Experience Lead

Denver, CO

$22.90/hr

Member Experience Lead (MEL) REPORTS TO: General Manager DIRECT REPORTS: Member Experience Specialists FLSA: Hourly, Non-Exempt COMPENSATION: $22.90 per hour + Commission and Bonus Opportunities!

VASA Fitness

Member Experience Lead

Denver, CO

$22.90/hr

Member Experience Lead (MEL) REPORTS TO: General Manager DIRECT REPORTS: Member Experience Specialists FLSA: Hourly, Non-Exempt COMPENSATION: $22.90 per hour + Commission and Bonus Opportunities!

VASA Fitness

Member Experience Lead

Denver, CO

$22.90/hr

Member Experience Lead (MEL) REPORTS TO: General Manager DIRECT REPORTS: Member Experience Specialists FLSA: Hourly, Non-Exempt COMPENSATION: $22.90 per hour + Commission and Bonus Opportunities!

Issa

Member Experience Expert

Hixson, TN · On-site

$14 - $15/hr

Member Experience Expert Position Summary The Member Experience Expert is the first and last impression of the club, playing a critical role in delivering exceptional customer service while ...

Issa

Member Experience Expert

Arlington, TX · On-site

$14 - $15/hr

Member Experience Expert Position Summary The Member Experience Expert is the first and last impression of the club, playing a critical role in delivering exceptional customer service while ...

Workout Anytime

Member Experience Expert

Sylacauga, AL · On-site

$14 - $15/hr

Member Experience Expert Position Summary The Member Experience Expert is the first and last impression of the club, playing a critical role in delivering exceptional customer service while ...

Workout Anytime

Member Experience Expert

Walton, NE · On-site

$14 - $15/hr

Member Experience Expert Position Summary The Member Experience Expert is the first and last impression of the club, playing a critical role in delivering exceptional customer service while ...

VASA Fitness

Member Experience Lead

Denver, CO

$22.90/hr

Member Experience Lead (MEL) REPORTS TO: General Manager DIRECT REPORTS: Member Experience Specialists FLSA: Hourly, Non-Exempt COMPENSATION: $22.90 per hour + Commission and Bonus Opportunities!

Workout Anytime

Member Experience Expert

Dallas, TX · On-site

$14 - $15/hr

Member Experience Expert Position Summary The Member Experience Expert is the first and last impression of the club, playing a critical role in delivering exceptional customer service while ...

Workout Anytime

Member Experience Expert

Andalusia, AL · On-site

$14 - $15/hr

Member Experience Expert Position Summary The Member Experience Expert is the first and last impression of the club, playing a critical role in delivering exceptional customer service while ...

Thatch Health

Member Experience Specialist

Austin, TX · On-site

$65K - $80K/yr

Back to all Roles Member Experience Specialist at ThatchLocation Austin, Texas, United States Compensation $65,000 - $80,000 USDAbout the role We"re hiring a Member Experience Specialist to support ...

Workout Anytime

Member Experience Expert

Arlington, TX · On-site

$14 - $15/hr

Member Experience Expert Position Summary The Member Experience Expert is the first and last impression of the club, playing a critical role in delivering exceptional customer service while ...

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Member Experience information

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How much do member experience jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for member experience in the United States is $14.10, according to ZipRecruiter salary data. Most workers in this role earn between $12.26 and $15.87 per hour, depending on experience, location, and employer.

What is a member experience?

A Member Experience job focuses on enhancing customer satisfaction and engagement by ensuring a seamless and positive interaction with a company’s products or services. Responsibilities often include addressing member inquiries, resolving issues, collecting feedback, and improving processes to boost loyalty. These roles exist in industries like healthcare, financial services, and subscription-based businesses, where retaining and delighting members is key.

What does a typical day look like for someone working in member experience?

A typical day in Member Experience involves responding to member inquiries via phone, email, or chat, resolving issues, and providing personalized assistance to enhance satisfaction. You may also participate in onboarding new members, gather feedback for continuous improvement, and collaborate with other departments like marketing or product development to advocate for member needs. The pace can be dynamic, with priorities shifting between proactive outreach and reactive problem-solving. Regular team meetings and ongoing training are common, helping you stay updated on best practices and service offerings. This role provides hands-on opportunities to build lasting relationships and contribute directly to the organization's reputation and member retention.

What are the key skills and qualifications needed to thrive in member experience, and why are they important?

To thrive as a Member Experience professional, you need strong customer service skills, problem-solving abilities, and a background in client relations or hospitality. Familiarity with customer relationship management (CRM) systems, support ticketing platforms, and common membership management tools is often required. Exceptional communication, active listening, and a positive attitude are important soft skills that set top performers apart. These skills are crucial to ensuring members feel valued, engaged, and supported, ultimately enhancing member satisfaction and loyalty.

How to become a member experience specialist?

To become a member experience specialist, candidates typically need a background in customer service, communication skills, and experience with CRM tools. Relevant education may include a degree in business, marketing, or related fields, and some roles require prior experience in client-facing roles or hospitality. Developing strong interpersonal skills and understanding member needs are essential for success in this role.

What is a member experience associate?

A member experience associate is a professional responsible for ensuring positive interactions and satisfaction for members or customers. They often handle inquiries, resolve issues, and provide support through various communication channels, utilizing customer service skills and tools like CRM software.
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Cities with the most Member Experience job openings:

What are the most commonly searched types of Member Experience jobs?

The most popular types of Member Experience jobs are:

What states have the most Member Experience jobs?

States with the most job openings for Member Experience jobs include:

What are popular job titles for Member Experience?

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Member Experience jobs near you
Infographic showing various Member Experience job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $29,329 per year, or $14.1 per hour.

Member Experience Lead

Littleton, CO

VASA Fitness
Traveler Accommodation • 1 - 5K employees
Learn more about VASA Fitnessexternal

$22.90/hr

Full-time

Medical, Retirement, PTO

Posted 12 days ago

VASA Fitness rating

5.1

Company rating: 5.1 out of 10

Based on 36 frontline employees who took The Breakroom Quiz

53rd of 64 rated gym and leisure clubs

Job description

POSITION DESCRIPTION

POSITION TITLE: Member Experience Lead (MEL)

REPORTS TO: General Manager

DIRECT REPORTS: Member Experience Specialists

FLSA: Hourly, Non-Exempt

COMPENSATION: $22.90 per hour + Commission and Bonus Opportunities!

JOIN OUR TEAM

At VASA Fitness, we want to create an uplifting experience for everyone by offering inclusive, accessible, and on-trend fitness. The foundation of our brand is rooted in a culture centered on unity, passion, love, integrity, fun, and trust. Because our culture is alive--embodied by members and team members alike--VASA is a place where lives are changed because of authentic connections made within our supportive community.

Our people BELIEVE in our brand, are HARD WORKING, have HIGH STANDARDS, and GIVE ENERGY to others.

BENEFITS

40 Hours Per Week Employees: Paid Time Off, Paid Holidays, Paid Parental Leave, Medical Benefits, 401k Options, and 2 Free Complimentary Gym Memberships-- One for yourself and one to give away!

Come join VASA Fitness and join a passionate, fun, and united team!

We are proud to be a 'Great Place to Work' certified company!

PURPOSE

The Member Experience Lead (MEL) is engaging, positive, diligent, organized, and knows how to drive their club towards results. The ideal candidate has a take-charge personality and a reputation for getting things done. The MEL is responsible for supporting the General Manager and continually developing a high-performing team within the club. The MEL leads by example and coaches their Member Experience Specialists (MES) on how to provide a world-class experience for VASA members.

EXECUTION DELIVERABLES

  • Ensure all MES create and maintain our "UPLIFT" culture in the club
  • Implements the welcoming, non-intimidating VASA experience through our guest-to-member journey and creates an exceptional brand experience for guests and members
  • Responsible for recruiting, hiring, and training all MES team members
  • Lead by example and ensure our UPLIFTing culture and values are the foundation for every communication and interaction
  • Promote REVIVE sales, our in-club snack, drink, gear, and apparel shop
  • Maintain the club so equipment is functioning, the facilities are clean, and staff are friendly and helpful

MANAGEMENT RESPONSIBILITES

  • Support the General Manager (GM) by forecasting upcoming staffing needs
  • Have frequent conversations with MES team members to understand changing work
  • Work with the GM to schedule and conduct interviews and ensure the right candidates are hired for open positions
  • Schedule and facilitate training for new MES team members
  • Collaborate with the GM to create a welcoming environment for interview candidates and new hires
  • Constantly evaluate team member-to-member interactions
  • Provide in-the-moment coaching and feedback to recognize success and address opportunities for improvement
  • Delegate tasks to maximize efficiencies and create balanced workloads and validate completion
  • Teach and coach MES staff on VASA's non-intimidating approach on how to convert a guest to a member
  • Support GM in creating sales plans that are achieved by addressing and coaching successful behaviors and tactics

LEADERSHIP AND COACHING

  • Communicate, lead by example, and motivate your team to understand and develop passion for the brand, our values, and our approach
  • Proactively provide ideas and solutions to help move the business forward
  • Ability to prioritize tasks to achieve club goals during scheduled shifts and be able to adjust priorities as the business dictates
  • Delegate tasks and responsibilities to ensure work is completed and club goals are achieved
  • Build trust and strong relationships with all team members
  • Provide coaching in the moment that inspires commitment and positive change
  • Give input and feedback to GM in succession planning conversations

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