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Member Experience Ambassador information

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How much do member experience ambassador jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for member experience ambassador in the United States is $20.21, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $23.08 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a member experience ambassador?

To excel as a Member Experience Ambassador, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM systems, communication platforms, and membership management software is often required. Exceptional interpersonal skills, active listening, and a welcoming demeanor help build rapport and foster positive member relationships. These competencies are vital for ensuring member satisfaction, retention, and a seamless experience within the organization.

How does a member experience ambassador typically interact with other departments to resolve member concerns?

As a Member Experience Ambassador, you’ll regularly collaborate with teams such as operations, billing, and technical support to address member inquiries or resolve issues efficiently. This involves clear communication, documenting member feedback, and sometimes acting as a liaison to ensure concerns are addressed by the appropriate specialists. Strong teamwork and problem-solving skills are essential, as you’ll often coordinate cross-functionally to deliver a seamless and positive experience for members.

What is the difference between Member Experience Ambassador vs Customer Service Representative?

AspectMember Experience AmbassadorCustomer Service Representative
CredentialsTypically requires excellent communication skills, sometimes certifications in customer service or hospitalityOften requires basic customer service skills, sometimes certifications in communication or retail
Work EnvironmentEngages directly with members, often in a community or membership settingHandles customer inquiries via phone, email, or in-person in various industries
Employer & IndustryCommon in membership-based organizations, fitness clubs, or hospitalityFound across retail, telecom, banking, and service industries

While both roles focus on customer interaction, a Member Experience Ambassador typically works in membership or community settings, emphasizing relationship-building and personalized service. A Customer Service Representative often handles general inquiries and support across various industries. The roles overlap in communication skills but differ in environment and specific responsibilities.

What does a Member Experience Ambassador do?

A Member Experience Ambassador is responsible for engaging with members, providing support, and ensuring a positive experience. They often handle inquiries, resolve issues, and promote member satisfaction through communication skills and knowledge of company services or products.

What is the role of a Member Experience Ambassador?

A Member Experience Ambassador is responsible for engaging with members to ensure a positive experience, addressing questions or concerns, and promoting community engagement. They often use communication skills, customer service techniques, and may utilize platforms or tools to facilitate member interactions and feedback.
More about Member Experience Ambassador jobs

What are popular job titles related to Member Experience Ambassador jobs?

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Member Experience Ambassador jobs near you
Infographic showing various Member Experience Ambassador job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $42,047 per year, or $20.2 per hour.

Member Experience Ambassador

Fishers, IN • On-site

City of Fishers
Public Administration • 201 - 500 employees
Learn more about City of Fishersexternal

$15/hr

Full-time

Posted 23 days ago

Key responsibilities

  • Greet members, prospective members, and guests, demonstrating diplomacy and appropriate behavior.

  • Answer phone calls promptly, provide accurate information, and assist with membership inquiries and processing.

  • Assist with safety procedures, act as a first responder in emergencies, and complete accident reports as necessary.

Job description

Title: Member Experience Ambassador
Status: Supplemental
Salary Range: $15.00Description

Join the Community Center team and help build a thriving wellness community! The City of Fishers is seeking enthusiastic, creative, and service-minded individuals to join us as Member Experience Ambassadors. This position plays a key role in creating a welcoming and efficient environment for residents and staff alike.

Examples of Duties
  • Greet members, prospective members, and guests while demonstrating diplomacy in all interactions and using appropriate behavior and language.
  • Answer phone calls promptly, in a friendly manner, and give accurate information regarding the Fishers Community Center and/or membership.
  • Engage in active listening to build relationships, understand individual’s goals and interests, and take the initiative to ensure the member has a positive experience.
  • Conduct tours responsive to the needs of prospective members and process memberships.
  • Enter all transactions accurately and completely into the computer system. Balance at the end of shifts and report any discrepancies to supervisor.
  • Assist with all retention, direct mail, and promotional campaigns.
  • Ensure safety of patrons and be prepared to take charge in an emergency if necessary. Act as a first responder in the event of an emergency, providing immediate assistance, administering first aid or CPR as needed, and following proper emergency protocols to ensure member and staff safety. Report any emergencies immediately and complete accident reports as necessary.
  • Perform administrative tasks in support of special projects as needed.
  • Perform other related duties as assigned.
Minimum Qualifications
  • One (1) or more years of customer service experience.
  • Experience providing a high level of customer service to diverse internal and external customers both in-person, online, and over the telephone.
  • The knowledge of and ability to use MS Office and other software, systems, and office equipment.
  • Excellent critical thinking, organizational and time management skills.
  • Ability to work in an environment with frequent interruptions and background noises.
  • Must have an Adult CPR/AED, First Aid certifications or ability to obtain within the first 60 days. Training will be provided.
  • Positive and friendly disposition.
Working at the Community Center

Be a part of history in the City of Fishers! Opened in October 2025, the 105,000sq. ft. Fishers Community Center offers free amenities to the community including a walking track, large indoor playground, and access to Sahm’s Community Café. It also has a paid membership model that allows access to 2 indoor pools (including a 2-story waterslide), 3 athletic gyms, a large fitness floor, 2 group exercise studios, 1 cycle studio, childcare, and much more. The Community Center will also feature a 3-acre Dog Park located on the campus. Explore our landing page and learn more: https://fisherscommunitycenter.com/. Help us build and strengthen our culture of health by making this vibrant destination the epicenter of community in our City of Fishers. This position will receive a free Community Center membership.