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How much do member experience ambassador jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for member experience ambassador in the United States is $20.21, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $23.08 per hour, depending on experience, location, and employer.

What is the difference between Member Experience Ambassador vs Customer Service Representative?

AspectMember Experience AmbassadorCustomer Service Representative
CredentialsTypically requires excellent communication skills, sometimes certifications in customer service or hospitalityOften requires basic customer service skills, sometimes certifications in communication or retail
Work EnvironmentEngages directly with members, often in a community or membership settingHandles customer inquiries via phone, email, or in-person in various industries
Employer & IndustryCommon in membership-based organizations, fitness clubs, or hospitalityFound across retail, telecom, banking, and service industries

While both roles focus on customer interaction, a Member Experience Ambassador typically works in membership or community settings, emphasizing relationship-building and personalized service. A Customer Service Representative often handles general inquiries and support across various industries. The roles overlap in communication skills but differ in environment and specific responsibilities.

How does a member experience ambassador typically interact with other departments to resolve member concerns?

As a Member Experience Ambassador, you’ll regularly collaborate with teams such as operations, billing, and technical support to address member inquiries or resolve issues efficiently. This involves clear communication, documenting member feedback, and sometimes acting as a liaison to ensure concerns are addressed by the appropriate specialists. Strong teamwork and problem-solving skills are essential, as you’ll often coordinate cross-functionally to deliver a seamless and positive experience for members.

What are the key skills and qualifications needed to thrive as a member experience ambassador?

To excel as a Member Experience Ambassador, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM systems, communication platforms, and membership management software is often required. Exceptional interpersonal skills, active listening, and a welcoming demeanor help build rapport and foster positive member relationships. These competencies are vital for ensuring member satisfaction, retention, and a seamless experience within the organization.

What does a Member Experience Ambassador do?

A Member Experience Ambassador is responsible for engaging with members, providing support, and ensuring a positive experience. They often handle inquiries, resolve issues, and promote member satisfaction through communication skills and knowledge of company services. This role may involve using customer service tools and maintaining a friendly, professional demeanor.

What is the role of a Member Experience Ambassador?

A Member Experience Ambassador is responsible for engaging with members to ensure a positive experience, addressing questions or concerns, and promoting community engagement. They often use communication skills, customer service techniques, and may utilize platforms like social media or member management tools to support members effectively.
More about Member Experience Ambassador jobs
What job categories do people searching Member Experience Ambassador jobs look for? The top searched job categories for Member Experience Ambassador jobs are:
Member Experience Ambassador jobs near you
Infographic showing various Member Experience Ambassador job openings in the United States as of August 2026, with employment types broken down into 60% Full Time, and 40% Part Time. Highlights an 100% In-person job distribution, with an average salary of $42,047 per year, or $20.2 per hour.

Member Experience Ambassador

In-Shape Solutions LLC

Manteca, CA

$16.90/hr

Full-time

Medical, Retirement

Re-posted 6 days ago

Job description

Description

JOB SUMMARY:

Member Experience Ambassador (MEA) serves as the heartbeat of In-Shape Fitness. They are skilled in fostering meaningful connections and delivering exceptional service to our members, guests, and team. Guided by a strong dedication to both people and fitness, MEAs play a vital role in motivating and supporting individuals throughout their wellness journey. They uphold the highest standards of cleanliness, safety, and professionalism, ensuring a consistently positive and engaging environment for all who visit our clubs.

DUTIES AND RESPONSIBILITIES:

  • Get to know each member/prospective member/guest and share In-Shape's fitness philosophy. Provide membership options and help determine the best option based on their personal fitness goals
  • Support new members through our FitStart program, familiarizing them with the club and equipment
  • Assist members/new members with downloading the mobile app and getting started
  • Give club tours and highlight club amenities, activities, programs, and current promotions that align with the unique needs, interests, and goals of each member and potential member
  • Stock/Sell/Recommend retail items that will support the member's specific fitness goals
  • Provide excellent customer service by promptly and accurately responding to member needs via incoming calls to the club or in person and completing requested changes to memberships
  • Build our In-Shape community through a consistent member experience that is welcoming and motivating - don't just meet expectations - exceed them with every interaction!
  • Responsible for following and adhering to the In-Shape Clean Approach
  • Resolve concerns/problems ensuring our members' needs are met and company guidelines are followed
  • Maintain a safe environment through the correct implementation of safety policies and procedures
  • Assist in building our In-Shape community of members through a consistent member experience
  • Assists in other areas of the club when needed
  • During the season, where applicable, monitor the pool and slide as needed and implement slide rules at all times
  • Perform additional duties and responsibilities as assigned

Revised: 05.2025

Requirements

REQUIREMENTS AND QUALIFICATIONS:

  • High School diploma or equivalent
  • Passionate about fitness and helping others in their fitness journey
  • Basic fitness and sales experience
  • Excellent communication and listening skills both in-person and phone
  • Demonstrated customer service experience: friendly, outgoing, and approachable disposition
  • Works well under pressure and time constraints, and displays positive behavior in all member contacts
  • Basic computer skills
  • Attend and participate in required meetings and trainings as needed
  • Willing and able to work a flexible shift: evenings, weekends, and holidays
  • Bilingual skills a plus
  • Current CPR or ability to pass CPR certification within 60 days of hire date
  • First Aid Training, required only at clubs with pool slides

TEAM PERKS:

  • Free health club membership
  • Casual work environment
  • Discount on in club retail items and any current vendor partner offerings (NASM, etc)
  • Opportunity for growth; professional development
  • 401(K) savings plan

WORK ENVIRONMENT/PHYSICAL DEMANDS:

While performing the duties of this job, the team member is frequently required to walk and stand up to 8 hours/day and/or sit for extended periods of time. Team members may be exposed to cleaning chemicals or airborne particles and will be required to wear designated PPE (Personal Protective Equipment) as directed. Team members are occasionally required to use hands and fingers for handle or feel; occasional reach, push and pulling with arms and hands; occasional climb, balance, stoop, kneel, crouch or crawl; and occasional reach and twist, including side-to-side movements. The team member may be required to occasionally lift, carry or move up to 25 pounds and may seldom be required to lift, carry or move 26-50 pounds.

PRIVACY STATEMENT:

In-Shape Solutions, LLC collects certain personal information as part of the job application process. Certain jurisdictions require notice of how we use and protect your personal information. For more information, please read our Privacy Policy and Notice of Collection available on our web site at:

https://www.inshape.com/privacy-policy

https://www.inshape.com/Portals/0/Images/pdf/ISS_Job_Applicant_Privacy_Notice.pdf

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