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Guest Experience Ambassador Jobs (NOW HIRING)

NexDine

Guest Experience Ambassador

Chicago, IL · On-site

$19.50/hr

Guest Experience Ambassador NEXDINE Hospitality's family of brands provides dining, hospitality, fitness center and facility management services to businesses, independent schools, higher education ...

Crescent

Guest Experience Ambassador

San Francisco, CA · On-site

$32.60/hr

Guest Experience Ambassador The Marker Union Square - San Francisco, CA $32.60 per hour At The Marker Union Square, we believe luxury is personal. Our guests return because they feel seen, understood ...

NexDine

Guest Experience Ambassador

Hutchinson, KS · On-site

$13 - $13.50/hr

Guest Experience Ambassador NEXDINE Hospitality's family of brands provides dining, hospitality, fitness center and facility management services to businesses, independent schools, higher education ...

NexDine

Guest Experience Ambassador

Indianapolis, IN · On-site

$14 - $17.75/hr

Guest Experience Ambassador NEXDINE Hospitality's family of brands provides dining, hospitality, fitness center and facility management services to businesses, independent schools, higher education ...

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How much do guest experience ambassador jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for guest experience ambassador in the United States is $16.36, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $17.79 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a guest experience ambassador, and why are they important?

To thrive as a Guest Experience Ambassador, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with point-of-sale systems, reservation platforms, and customer feedback tools is often required. Outstanding interpersonal skills, problem-solving abilities, and a positive attitude help you create memorable experiences for guests. These skills are essential for ensuring guest satisfaction, resolving issues quickly, and fostering repeat business.

What does a guest experience ambassador do?

A guest experience ambassador is responsible for welcoming and assisting guests, ensuring they have a positive experience. They handle inquiries, provide information about services or amenities, and address guest concerns to promote satisfaction. Strong communication skills and a friendly attitude are essential for this role.

What is the difference between Guest Experience Ambassador vs Customer Service Representative?

AspectGuest Experience AmbassadorCustomer Service Representative
Required CredentialsHigh school diploma; hospitality or customer service experienceHigh school diploma; customer service experience often preferred
Work EnvironmentHotels, resorts, entertainment venuesCall centers, retail stores, corporate offices
Employer & Industry UsageHospitality and tourism industryVarious industries including retail, telecom, and finance
Common Search & Comparison IntentFocus on guest satisfaction and experienceFocus on resolving customer issues and inquiries

The Guest Experience Ambassador primarily works in hospitality settings, emphasizing guest satisfaction and personalized service. In contrast, Customer Service Representatives handle customer inquiries across various industries, often via phone or online. While both roles require strong communication skills and customer focus, the Guest Experience Ambassador role is more specialized in creating memorable guest experiences within the hospitality industry.

How does a guest experience ambassador typically collaborate with other departments to enhance guest satisfaction?

Guest Experience Ambassadors frequently work alongside teams such as front desk, housekeeping, and food & beverage to ensure a seamless and memorable experience for guests. They act as liaisons, communicating guest preferences or concerns to the appropriate department so issues can be addressed promptly. By coordinating with multiple teams, Ambassadors help create a personalized and cohesive service, making sure that every aspect of a guest's stay meets high standards. This cross-departmental collaboration is essential for resolving challenges quickly and exceeding guest expectations.

How to become a guest experience ambassador with no experience?

To become a guest experience ambassador with no experience, focus on developing strong communication and customer service skills, which are essential for the role. Entry-level positions often provide on-the-job training, so demonstrating enthusiasm, a positive attitude, and a willingness to learn can help you qualify for the position.

What is a guest experience ambassador?

Guest Experience Ambassadors are frontline employees dedicated to ensuring visitors have a positive and memorable experience at a venue, such as a hotel, resort, theme park, or event space. Their responsibilities typically include greeting guests, answering questions, providing directions, resolving issues, and representing the brand's values. They serve as the main point of contact for guests, often going above and beyond to meet individual needs and create a welcoming atmosphere. Their goal is to enhance guest satisfaction and encourage positive reviews and repeat visits.
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Guest Experience Ambassador jobs near you
Infographic showing various Guest Experience Ambassador job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $34,036 per year, or $16.4 per hour.

Guest Experience Ambassador

NexDine

Chicago, IL • On-site

$19.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Nexdine Hospitality rating

7.5

Company rating: 7.5 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

11th of 68 rated caterers

Job description

Guest Experience Ambassador

NEXDINE Hospitality's family of brands provides dining, hospitality, fitness center and facility management services to businesses, independent schools, higher education, senior living, and hospitals nationwide. We put our people first to deliver finely tailored, expertly managed programs. The NEXDINE Experience is responsive, transparent, and authentic.

Position: Guest Experience Ambassador

Location: Chicago, IL

Schedule: AM/PM

Hours: Part Time/Full Time

Hourly Pay Rate: $19.50/hr

Pay Frequency: Weekly – Direct Deposit

What We Offer You:

  • Generous Compensation & Benefits Package
  • Health, Dental & Vision Insurance
  • Company-Paid Life Insurance
  • 401(k) Savings Plan
  • Paid Time Off: Vacation, Holiday, Sick Time
  • Employee Assistance Program (EAP)
  • Career Growth Opportunities
  • Various Employee Perks and Rewards

Guest Experience Ambassador Job Summary:

The Sever/Guest Experience Ambassador reports to the Director of Dining Services and is responsible for providing a best-in-class dining experience to the residents, colleagues, and guests we serve by ensuring all are provided with exemplary service.

Essential Functions and Key Tasks :

  • Cascade a spirit of Hospitality in all dealings with residents, colleagues and guests.
  • Leads service of food or beverages to residents and prepares or serve specialty diets and dishes as required.
  • Engages with residents to obtain desired orders for food or beverages while possessing the ability to fully articulate the daily menu offerings.
  • Explain how various menu items are prepared, describing ingredients and cooking methods.
  • Ensure residents are satisfied with all aspects of service. Communicate with direct supervisor on any customer service issues.
  • Check residents diets, likes & dislikes to ensure that such requirements are satisfied.
  • Assist with set-up/breakdown of all scheduled meal periods.
  • Stock service areas with supplies such as coffee, food, tableware, and linens as needed.
  • Perform cleaning duties as assigned, including but not limited to, sweeping and mopping floors, tidying up service station, clearing tables and taking out trash.
  • May wash pots, pans, dishes, utensils, or other cooking equipment.
  • May assist in supporting culinary staff at numerous stations as directed.
  • Provide excellent customer service to include being attentive, approachable, greeting and thanking customers.
  • May perform other duties and responsibilities as assigned.

Work Environment :

The Guest Experience Ambassador operates in a kitchen environment whereby employees may be exposed to and/or required to operate equipment, including but not limited to, an oven, stove, dishwasher, slicer, coffee machine, steamer, mixer and chef's knives. The team member is frequently exposed to heat, steam, fire and noise.

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee may be required to sit, reach, bend, kneel, stoop, climb, and push, pull & lift items weighing 40 pounds or less. Employee may be required to stand for long periods of time. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.

Required Education and Experience :

• High school diploma or equivalent

• Previous experience in food service

• Previous customer service experience

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