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Guest Experience Ambassador Jobs (NOW HIRING)

NexDine

Guest Experience Ambassador

Chicago, IL · On-site

$19.50/hr

Guest Experience Ambassador NEXDINE Hospitality's family of brands provides dining, hospitality, fitness center and facility management services to businesses, independent schools, higher education ...

Crescent

Guest Experience Ambassador

San Francisco, CA · On-site

$32.60/hr

Guest Experience Ambassador The Marker Union Square - San Francisco, CA $32.60 per hour At The Marker Union Square, we believe luxury is personal. Our guests return because they feel seen, understood ...

NexDine

Guest Experience Ambassador

Indianapolis, IN · On-site

$14 - $17.75/hr

Guest Experience Ambassador NEXDINE Hospitality's family of brands provides dining, hospitality, fitness center and facility management services to businesses, independent schools, higher education ...

NexDine

Guest Experience Ambassador

Hutchinson, KS · On-site

$13 - $13.50/hr

Guest Experience Ambassador NEXDINE Hospitality's family of brands provides dining, hospitality, fitness center and facility management services to businesses, independent schools, higher education ...

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How much do guest experience ambassador jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for guest experience ambassador in the United States is $16.36, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $17.79 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a guest experience ambassador, and why are they important?

To thrive as a Guest Experience Ambassador, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with point-of-sale systems, reservation platforms, and customer feedback tools is often required. Outstanding interpersonal skills, problem-solving abilities, and a positive attitude help you create memorable experiences for guests. These skills are essential for ensuring guest satisfaction, resolving issues quickly, and fostering repeat business.

What does a guest experience ambassador do?

A guest experience ambassador is responsible for welcoming and assisting guests, ensuring they have a positive experience. They handle inquiries, provide information about services or amenities, and address guest concerns to promote satisfaction. Strong communication skills and a friendly attitude are essential for this role.

What is the difference between Guest Experience Ambassador vs Customer Service Representative?

AspectGuest Experience AmbassadorCustomer Service Representative
Required CredentialsHigh school diploma; hospitality or customer service experienceHigh school diploma; customer service experience often preferred
Work EnvironmentHotels, resorts, entertainment venuesCall centers, retail stores, corporate offices
Employer & Industry UsageHospitality and tourism industryVarious industries including retail, telecom, and finance
Common Search & Comparison IntentFocus on guest satisfaction and experienceFocus on resolving customer issues and inquiries

The Guest Experience Ambassador primarily works in hospitality settings, emphasizing guest satisfaction and personalized service. In contrast, Customer Service Representatives handle customer inquiries across various industries, often via phone or online. While both roles require strong communication skills and customer focus, the Guest Experience Ambassador role is more specialized in creating memorable guest experiences within the hospitality industry.

How does a guest experience ambassador typically collaborate with other departments to enhance guest satisfaction?

Guest Experience Ambassadors frequently work alongside teams such as front desk, housekeeping, and food & beverage to ensure a seamless and memorable experience for guests. They act as liaisons, communicating guest preferences or concerns to the appropriate department so issues can be addressed promptly. By coordinating with multiple teams, Ambassadors help create a personalized and cohesive service, making sure that every aspect of a guest's stay meets high standards. This cross-departmental collaboration is essential for resolving challenges quickly and exceeding guest expectations.

How to become a guest experience ambassador with no experience?

To become a guest experience ambassador with no experience, focus on developing strong communication and customer service skills, which are essential for the role. Entry-level positions often provide on-the-job training, so demonstrating enthusiasm, a positive attitude, and a willingness to learn can help you qualify for the position.

What is a guest experience ambassador?

Guest Experience Ambassadors are frontline employees dedicated to ensuring visitors have a positive and memorable experience at a venue, such as a hotel, resort, theme park, or event space. Their responsibilities typically include greeting guests, answering questions, providing directions, resolving issues, and representing the brand's values. They serve as the main point of contact for guests, often going above and beyond to meet individual needs and create a welcoming atmosphere. Their goal is to enhance guest satisfaction and encourage positive reviews and repeat visits.
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Guest Experience Ambassador jobs near you
Infographic showing various Guest Experience Ambassador job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $34,036 per year, or $16.4 per hour.

Guest Experience Ambassador

The Marker San Francisco

San Francisco, CA • On-site

$17.50 - $21.75/hr

Other

Posted 9 days ago

Job description

Guest Experience Ambassador

At The Marker Union Square, we believe luxury is personal. Our guests return because they feel seen, understood, and cared for—and the same is true for our team. As an independent luxury lifestyle hotel, we create memorable moments that are warm, stylish, and uniquely San Francisco.

We're looking for a Guest Experience Ambassador who embodies genuine hospitality and elevated service. If you love connecting with people, take pride in curating meaningful experiences, and thrive in an environment where you are empowered to make proactive decisions that delight guests, this role is for you.

Role Overview

As a Guest Experience Ambassador, you are the face of The Marker—setting the tone from the moment a guest walks through our doors. You'll provide seamless arrivals and departures, anticipate needs before they arise, resolve concerns with grace, and feel empowered to take action that enhances the guest journey.

What You'll Do
  • Greet guests with authentic warmth and a polished, welcoming presence.
  • Complete guest registrations, verify details, select rooms that match guest preferences, and introduce them to the hotel's offerings and neighborhood highlights.
  • Issue keys, process payments, balance your house bank, and accurately post charges using our hotel systems.
  • Provide thoughtful, proactive recommendations that showcase the best of Union Square and San Francisco.
  • Use empowerment to make on-the-spot service decisions that elevate the guest experience.
  • Anticipate guest needs and take initiative to resolve issues before they become concerns.
  • Manage guest feedback with empathy, research solutions quickly, and restore satisfaction with confidence and tact.
  • Support guests through checkout, ensuring billing accuracy and a positive departure experience.
  • Maintain a collaborative, professional, and inclusive team environment.
  • Perform additional tasks that contribute to an exceptional guest journey.
What You Bring
  • Previous front desk or guest service experience—ideally in a luxury, boutique, or lifestyle hotel.
  • Strong verbal communication skills and a warm, professional presence.
  • A proactive, solutions-focused mindset and the confidence to make empowered decisions.
  • Calm, composed judgment during busy periods or sensitive situations.
  • Comfort using hotel systems, payment tools, and guest communication technology.
  • Ability to stand and move throughout the Front Office for extended periods.
  • A team-first mindset and a genuine passion for delivering meaningful hospitality.

If you're inspired by independent luxury, energized by guest interaction, and excited to use both proactiveness and empowerment to create standout experiences, we'd love to welcome you as a Guest Experience Ambassador at The Marker.

Apply