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Guest Services Agent Jobs (NOW HIRING)

BANDANA

Guest Services Agent

Manhattan, NY · On-site

$24/hr

Guest Services Agent SoHo Grand Hotel is hiring for a Guest Services Agent Position in SoHo, New York City. Base pay starts at $24/hr. The Soho Grand Hotel is looking for a Guest Service Agent to ...

MILFORD HOSPITALITY GROUP

Guest Services Agent

Milford, PA · On-site

$12.75 - $16.25/hr

Guest Services Agent Reports directly to: Director of Hotel Operations Job Overview: The Guest Services Agent will be responsible for ensuring the smooth operation of Guest Services and guest ...

Milford Hospitality Group

Guest Services Agent

Milford, PA · On-site

$12.75 - $16.25/hr

Guest Services Agent Reports directly to: Director of Hotel Operations Job Overview: The Guest Services Agent will be responsible for ensuring the smooth operation of Guest Services and guest ...

Hotel Bardo Savannah

Guest Services Agent

Savannah, GA · On-site

$14 - $17.75/hr

Hotel Guest Services Agent Our team at Hotel Bardo Savannah is looking for a passionate and dynamic hotel Guest Services Agent as part of our Front Office team to create a welcoming, luxurious ...

Commonwealth Hotels

Guest Services Agent

Gulfport, MS · On-site

$15 - $19/hr

Residence Inn Gulfport Biloxi, Mississippi, is seeking a Full-Time Hotel Guest Service Agent, Front Desk Clerk, or Front Office Agent. About Us: Are you ready to join an award-winning team in a ...

HRI Hospitality

Guest Services Agent

Richmond, VA · On-site

$14.75 - $18.75/hr

Guest Services Agent The Guest Services Agent is responsible for delivering excellent customer service by welcoming guests, assisting with check-in/check-out, and responding to guest needs to ensure ...

Universal Weather and Aviation

Guest Services Agent

Tampa, FL · On-site

$13.75 - $17.25/hr

Guest Services Agent The Guest Services Agent is responsible for coordinating catering operations for Air Culinaire Worldwide (ACW) in a manner that is consistent with company policy and procedures ...

Four Points By Sheraton

Guest Services Agent

Palo Alto, CA · On-site

$17.75 - $22.50/hr

Guest Service Agent The Guest Service Agent is the first point of contact for external and internal hotel guests. The Guest Services Agent will be responsible for managing all incoming calls from ...

New

Black Point Inn

Guest Services Agent

Scarborough, ME · On-site

$15.25 - $19.25/hr

Guest Services Agent We are seeking a friendly and professional Guest Services Agent to join our team at our inn, located on beautiful Prouts Neck. The Guest Services Agent will be responsible for ...

Commonwealth Hotels

Guest Services Agent

Portland, ME · On-site

$15.50 - $19.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Docent's Collection is seeking a Full-Time Luxury Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent. About Us: The Docent's Collection in Portland's historic Old Port ...

Delano Miami Beach

Guest Services Agent

Miami, FL · On-site

$14.25 - $18.25/hr

Guest Service Agent Under the general guidance of the Guest Experience Manager, the Guest Service Agent is responsible for delivering exceptional service to guests throughout their stay by providing ...

The Sheraton Palo Alto

Guest Services Agent

Palo Alto, CA · On-site

$17.75 - $22.25/hr

The Guest Service Agent is the first point of contact for external and internal hotel guests. The Guest Services Agent will be responsible for managing all incoming calls from both internal and ...

The Sheraton Palo Alto

Guest Services Agent

Palo Alto, CA · On-site

$17.75 - $22.25/hr

The Guest Service Agent is the first point of contact for external and internal hotel guests. The Guest Services Agent will be responsible for managing all incoming calls from both internal and ...

The Sheraton Palo Alto

Guest Services Agent

Palo Alto, CA

$17.75 - $22.25/hr

The Guest Service Agent is the first point of contact for external and internal hotel guests. The Guest Services Agent will be responsible for managing all incoming calls from both internal and ...

New

The Sheraton Palo Alto

Guest Services Agent

Palo Alto, CA · On-site

$17.75 - $22.25/hr

The Guest Service Agent is the first point of contact for external and internal hotel guests. The Guest Services Agent will be responsible for managing all incoming calls from both internal and ...

New

The Sheraton Palo Alto

Guest Services Agent

Palo Alto, CA · On-site

$17.75 - $22.25/hr

The Guest Service Agent is the first point of contact for external and internal hotel guests. The Guest Services Agent will be responsible for managing all incoming calls from both internal and ...

HRI Hospitality

Guest Services Agent

Nashville, TN · On-site

$14.50 - $18.25/hr

Guest Services Agent Bring your passion for hospitality to Caption by Hyatt, Nashville, proudly managed by HRI Hospitality. The Guest Services Agent is responsible for delivering excellent customer ...

I Hotel

Guest Services Agent

Urbana, IL · On-site

$16 - $19/hr

Guest Services Agent - I Hotel & Conference Center (Champaign, IL) Full-Time & Part-Time | On-Site | AAA Four-Diamond Property Join the award-winning I Hotel & Illinois Conference Center, Champaign ...

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Guest Services Agent information

See salary details

$10

$16

$22

How much do guest services agent jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for guest services agent in the United States is $16.33, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is a guest services agent?

A guest services agent works behind the front desk of a hotel, assisting guests from check-in through checkout. As a guest services agent, your job duties include greeting guests upon arrival, checking them into their rooms, providing keys or key cards, answering questions, booking and canceling reservations, and coordinating with other hotel staff to fulfill requests. There are no educational qualifications beyond a high school diploma to earn a job as a guest services agent, although a certificate or degree in hotel management or hotel business administration can advance your career. It’s important to have some customer service experience as well as excellent communication skills to succeed in this role.

What are the key skills and qualifications needed to thrive as a guest services agent?

To thrive as a Guest Services Agent, you need excellent customer service skills, strong communication abilities, and typically a high school diploma or equivalent. Familiarity with property management systems (PMS), reservation software, and front desk operations is often required. Professionalism, problem-solving, and a friendly, approachable demeanor help agents stand out in guest interactions. These skills are vital for ensuring guest satisfaction, smooth hotel operations, and a positive reputation for the establishment.

How does a guest services agent typically collaborate with other hotel departments to ensure a seamless guest experience?

Guest Services Agents work closely with housekeeping, maintenance, and concierge teams to address guest needs efficiently. For example, if a guest requests extra amenities or reports a room issue, the agent coordinates with housekeeping or maintenance to resolve it promptly. They also communicate with the reservations and front office teams to manage check-ins, special requests, and room assignments. Effective collaboration ensures guests receive timely and personalized service, which is essential in maintaining high satisfaction levels.

What is the difference between Guest Services Agent vs Front Desk Clerk?

AspectGuest Services AgentFront Desk Clerk
CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service experience
Work EnvironmentHotels, resorts, hospitality settingsHotels, motels, hospitality settings
Employer & IndustryHospitality industry, hotelsHospitality industry, hotels
Primary ResponsibilitiesAssisting guests, check-in/out, providing infoChecking guests in/out, handling reservations

Both roles involve guest interaction in hospitality settings, requiring similar credentials and work environments. The main difference is that Guest Services Agents often focus more on guest assistance and providing information, while Front Desk Clerks handle check-in/out processes and reservations. Both positions are essential for smooth hotel operations and are often used interchangeably depending on the property.

Is being a guest services agent stressful?

Being a guest services agent can be stressful due to the need to handle guest complaints, manage multiple tasks simultaneously, and maintain a positive attitude in a fast-paced environment. Good communication skills and the ability to stay calm under pressure help manage job-related stress effectively.
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Guest Services Agent jobs near you
Infographic showing various Guest Services Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $33,971 per year, or $16.3 per hour.

Guest Services Agent

BANDANA

Manhattan, NY • On-site

$24/hr

Other

Re-posted 21 days ago

Job description

Guest Services Agent

SoHo Grand Hotel is hiring for a Guest Services Agent Position in SoHo, New York City. Base pay starts at $24/hr.

The Soho Grand Hotel is looking for a Guest Service Agent to join their team! The Guest Service Agent plays a vital role in curating a unique experience for our guests, in the hotel, in our local neighborhood and in New York City. We are seeking knowledgeable, dynamic personalities to provide exceptional service at the Front Desk in a sophisticated, friendly and genuine manner. Responsibilities include, but are not limited to:

  • Create memorable experiences for guests by ensuring a smooth arrival and departure
  • Anticipating guests needs- always staying one step ahead
  • Act as the liaison for each guest with all departments to create and maintain a positive guest experience
  • Curate room customizations to the guest preferences to ensure the Soho Grand Hotel feels like their home away from home
  • Being a positive and empathetic listener for all guest queries
  • Maximize all potential opportunities to create one of kind moments for special occasions (ranging from birthdays to anniversaries to engagements, etc.)
  • Direct guests to explore Manhattan's Downtown culture through providing recommendations of hidden hotspots, classic establishments and unique itineraries.

Qualifications:

  • Flexible to work days, nights and weekends
  • Familiar with Downtown NYC
  • Hospitality/hotel experience preferred
  • Knowledge of Opera, GoConcierge, GuestWare preferred

NOTE - Tax withholding is calculated using Federal and New York State 2022 income tax guidelines. For simplification, we've assumed "single" marital status and no additional income. This does not represent any legal authority and is just an estimate used for approximation purposes.

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