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Guest Services Agent Jobs (NOW HIRING)

Naman Hotels

Guest Services Agent

Columbia, SC

$12.25 - $15.50/hr

Guest Services Agent EOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex ...

AccorHotel

Guest Services Agent

Miami Beach, FL · On-site

$14.75 - $18.75/hr

Company Description We are looking for Guest Services Agent to join the re-opening of the famed Delano Miami Beach. Set to open its doors in early 2026, Delano Miami Beach will fuse historic charm ...

Naman Hotels

Guest Services Agent

Fayetteville, NC

$13.75 - $17.50/hr

Guest Services Agent EOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex ...

I Hotel

Guest Services Agent

Urbana, IL · On-site

$16 - $19/hr

Guest Services Agent - I Hotel & Conference Center (Champaign, IL) Full-Time & Part-Time | On-Site | AAA Four-Diamond Property Join the award-winning I Hotel & Illinois Conference Center, Champaign ...

Naman Hotels

Guest Services Agent

West Columbia, SC

$13.50 - $17.25/hr

Guest Services Agent EOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex ...

I Hotel

Guest Services Agent

Urbana, IL · On-site

$16 - $19/hr

Guest Services Agent - I Hotel & Conference Center (Champaign, IL) Full-Time & Part-Time | On-Site | AAA Four-Diamond Property Join the award-winning I Hotel & Illinois Conference Center, Champaign ...

HRI Hospitality

Guest Services Agent

New Orleans, LA · On-site

$14.50 - $18.25/hr

The Guest Services Agent is responsible for delivering excellent customer service by welcoming guests, assisting with check-in/check-out, and responding to guest needs to ensure a positive stay ...

Rebel Hotel Company

Guest Services Agent

Sunnyvale, CA · On-site

$19 - $19.50/hr

Guest Services Agent Location: Sunnyvale, CA - On-Site, In Person Position ? The Domain Hotel Sunnyvale Job Summary: The Guest Services Agent at the Domain Hotel is the first point of contact for our ...

Hotel Bardo Savannah

Guest Services Agent

Savannah, GA · On-site

$14 - $17.75/hr

About the role Our team at Hotel Bardo Savannah is looking for a passionate and dynamic hotel Guest Services Agent as part of our Front Office team to create a welcoming, luxurious experience for our ...

HRI Hospitality

Guest Services Agent

Pittsburgh, PA · On-site

$14.50 - $18.50/hr

The Guest Services Agent is responsible for delivering excellent customer service by welcoming guests, assisting with check-in/check-out, and responding to guest needs to ensure a positive stay ...

Career Search

Guest Services Agent

Keystone, CO

$15 - $19/hr

As a Guest Services Agent, you are the voice of Summit County Mountain Retreats and will serve as the main point of contact before, during, and after the stays of our many guests and clients. Strong ...

Career Search

Guest Services Agent

Keystone, CO

$15 - $19/hr

As a Guest Services Agent, you are the voice of Summit County Mountain Retreats and will serve as the main point of contact before, during, and after the stays of our many guests and clients. Strong ...

HRI Hospitality

Guest Services Agent

Salt Lake City, UT

$14.50 - $18.50/hr

The Guest Services Agent is responsible for delivering excellent customer service by welcoming guests, assisting with check-in/check-out, and responding to guest needs to ensure a positive stay ...

HRI Hospitality

Guest Services Agent

Pittsburgh, PA · On-site

$14.50 - $18.50/hr

The Guest Services Agent is responsible for delivering excellent customer service by welcoming guests, assisting with check-in/check-out, and responding to guest needs to ensure a positive stay ...

HRI Hospitality

Guest Services Agent

New Orleans, LA

$14.50 - $18.25/hr

The Guest Services Agent is responsible for delivering excellent customer service by welcoming guests, assisting with check-in/check-out, and responding to guest needs to ensure a positive stay ...

HRI Hospitality

Guest Services Agent

Salt Lake City, UT · On-site

$14.50 - $18.50/hr

The Guest Services Agent is responsible for delivering excellent customer service by welcoming guests, assisting with check-in/check-out, and responding to guest needs to ensure a positive stay ...

HRI Hospitality

Guest Services Agent

Salt Lake City, UT · On-site

$14.50 - $18.50/hr

The Guest Services Agent is responsible for delivering excellent customer service by welcoming guests, assisting with check-in/check-out, and responding to guest needs to ensure a positive stay ...

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Guest Services Agent information

See salary details

$10

$16

$22

How much do guest services agent jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for guest services agent in the United States is $16.33, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Guest Services Agent, and why are they important?

To thrive as a Guest Services Agent, you need excellent customer service skills, strong communication abilities, and typically a high school diploma or equivalent. Familiarity with property management systems (PMS), reservation software, and front desk operations is often required. Professionalism, problem-solving, and a friendly, approachable demeanor help agents stand out in guest interactions. These skills are vital for ensuring guest satisfaction, smooth hotel operations, and a positive reputation for the establishment.

What Is a Guest Services Agent?

A guest services agent works behind the front desk of a hotel, assisting guests from check-in through checkout. As a guest services agent, your job duties include greeting guests upon arrival, checking them into their rooms, providing keys or key cards, answering questions, booking and canceling reservations, and coordinating with other hotel staff to fulfill requests. There are no educational qualifications beyond a high school diploma to earn a job as a guest services agent, although a certificate or degree in hotel management or hotel business administration can advance your career. It’s important to have some customer service experience as well as excellent communication skills to succeed in this role.

What are Guest Services Agents?

Guest Services Agents are hospitality professionals who serve as the first point of contact for guests at hotels, resorts, or similar establishments. Their main duties include checking guests in and out, answering questions, handling reservations, and addressing any concerns or requests to ensure a positive guest experience. They often communicate with other hotel departments to coordinate services and provide information about local attractions or amenities. Excellent communication and customer service skills are essential for success in this role.

What is the difference between Guest Services Agent vs Front Desk Clerk?

AspectGuest Services AgentFront Desk Clerk
CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service experience
Work EnvironmentHotels, resorts, hospitality settingsHotels, motels, hospitality settings
Employer & IndustryHospitality industry, hotelsHospitality industry, hotels
Primary ResponsibilitiesAssisting guests, check-in/out, providing infoChecking guests in/out, handling reservations

Both roles involve guest interaction in hospitality settings, requiring similar credentials and work environments. The main difference is that Guest Services Agents often focus more on guest assistance and providing information, while Front Desk Clerks handle check-in/out processes and reservations. Both positions are essential for smooth hotel operations and are often used interchangeably depending on the property.

How does a Guest Services Agent typically collaborate with other hotel departments to ensure a seamless guest experience?

Guest Services Agents work closely with housekeeping, maintenance, and concierge teams to address guest needs efficiently. For example, if a guest requests extra amenities or reports a room issue, the agent coordinates with housekeeping or maintenance to resolve it promptly. They also communicate with the reservations and front office teams to manage check-ins, special requests, and room assignments. Effective collaboration ensures guests receive timely and personalized service, which is essential in maintaining high satisfaction levels.
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Guest Services Agent jobs near you
Infographic showing various Guest Services Agent job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 94% Full Time, 3% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $33,971 per year, or $16.3 per hour.
Guest Services Agent

Guest Services Agent

Naman Hotels

Columbia, SC

$12.25 - $15.50/hr

Full-time

Medical, Dental, Life, PTO

Posted 4 days ago

Job description

Guest Services Agent EOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Description: We are currently searching for the best and brightest in the customer service industry to fill our Customer Service Agent role. Naman Hotels is a leading hotel management company that offers numerous opportunities for growth and success in the hospitality industry. We are committed to the personal growth and achievement of each individual employee. We offer many great benefits that include annual increases, paid time off, hotel discount, medical, dental, and life insurance. Responsibilities include: maintaining and promoting hospitality at all times; welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone. As part of this job, this individual is required to: demonstrate good computer skills; accurately handle cash and charges; stand for long periods of time; present a friendly, outgoing, energetic and guest service oriented demeanor. Flexibility to work days, nights, weekends, and holidays as needed is a must. Position Requirements: Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers, and management to their understanding. Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision. Ability to accurately compute and manipulate mathematical calculations. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to effectively deal with guests, some of whom will require high levels of patience, tact, and diplomacy to defuse anger. Ability to work well under pressure of check-in/check-out of guests and handle multiple tasks at once. Punctuality and regular and reliable attendance. Interpersonal skills and the ability to work well with co-workers and the public. Position: Guest Services Agent Location: Staybridge Suites Columbia SC

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