ZipRecruiter

Log In

1

Guest Services Agent Jobs (NOW HIRING)

BANDANA

Guest Services Agent

Manhattan, NY

$24/hr

Guest Services Agent SoHo Grand Hotel is hiring for a Guest Services Agent Position in SoHo, New York City. Base pay starts at $24/hr. The Soho Grand Hotel is looking for a Guest Service Agent to ...

MILFORD HOSPITALITY GROUP

Guest Services Agent

Milford, PA · On-site

$12.75 - $16.25/hr

Guest Services Agent Reports directly to: Director of Hotel Operations Job Overview: The Guest Services Agent will be responsible for ensuring the smooth operation of Guest Services and guest ...

HRI Hospitality

Guest Services Agent

Pittsburgh, PA

$14 - $17.75/hr

The Guest Services Agent is responsible for delivering excellent customer service by welcoming guests, assisting with check-in/check-out, and responding to guest needs to ensure a positive stay ...

Peachtree Group

Guest Services Agent

Baltimore, MD

$15 - $16.50/hr

Guest Services Agent Job Category: Guest Services Requisition Number: GUEST018127 Posted: April 24, 2026 Full-Time On-site Baltimore, MD 21201, USA Pay or shift range: $15 USD to $16.50 USD The ...

Naman Hotels

Guest Services Agent

Mount Pleasant, SC

$14.25 - $18.25/hr

Guest Services Agent EOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex ...

I Hotel

Guest Services Agent

Urbana, IL

$16 - $19/hr

Guest Services Agent - I Hotel & Conference Center (Champaign, IL) Full-Time & Part-Time | On-Site | AAA Four-Diamond Property Join the award-winning I Hotel & Illinois Conference Center, Champaign ...

Palm Beach Zoo

Guest Services Agent

West Palm Beach, FL

$14.50 - $18.50/hr

Become a Guest Services Agent at Palm Beach Zoo! Are you ready to trade your boring job for a day filled with roaring excitement, feathered friends, and the occasional monkey business? At Palm Beach ...

I Hotel

Guest Services Agent

Urbana, IL · On-site

$16 - $19/hr

Guest Services Agent - I Hotel & Conference Center (Champaign, IL) Full-Time & Part-Time | On-Site | AAA Four-Diamond Property Join the award-winning I Hotel & Illinois Conference Center, Champaign ...

Royal Lahaina Resort

Guest Services Agent

Dallas, TX · On-site

$15 - $19/hr

Guest Service Agent The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while ...

Stonebridge Companies

Guest Services Agent

Denver, CO · On-site

$19.29/hr

As a Guest Services Agent, you won't just be working at a front desk; you'll be a "Navigator" in a stunning three-story atrium filled with historic Allen Tupper True murals and original bank vaults ...

next page

Showing results 1-20

All JobsGuest Services Agent Jobs

Guest Services Agent information

See salary details

$10

$16

$22

How much do guest services agent jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for guest services agent in the United States is $16.33, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Guest Services Agent, and why are they important?

To thrive as a Guest Services Agent, you need excellent customer service skills, strong communication abilities, and typically a high school diploma or equivalent. Familiarity with property management systems (PMS), reservation software, and front desk operations is often required. Professionalism, problem-solving, and a friendly, approachable demeanor help agents stand out in guest interactions. These skills are vital for ensuring guest satisfaction, smooth hotel operations, and a positive reputation for the establishment.

What Is a Guest Services Agent?

A guest services agent works behind the front desk of a hotel, assisting guests from check-in through checkout. As a guest services agent, your job duties include greeting guests upon arrival, checking them into their rooms, providing keys or key cards, answering questions, booking and canceling reservations, and coordinating with other hotel staff to fulfill requests. There are no educational qualifications beyond a high school diploma to earn a job as a guest services agent, although a certificate or degree in hotel management or hotel business administration can advance your career. It’s important to have some customer service experience as well as excellent communication skills to succeed in this role.

What are Guest Services Agents?

Guest Services Agents are hospitality professionals who serve as the first point of contact for guests at hotels, resorts, or similar establishments. Their main duties include checking guests in and out, answering questions, handling reservations, and addressing any concerns or requests to ensure a positive guest experience. They often communicate with other hotel departments to coordinate services and provide information about local attractions or amenities. Excellent communication and customer service skills are essential for success in this role.

What is the difference between Guest Services Agent vs Front Desk Clerk?

AspectGuest Services AgentFront Desk Clerk
CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service experience
Work EnvironmentHotels, resorts, hospitality settingsHotels, motels, hospitality settings
Employer & IndustryHospitality industry, hotelsHospitality industry, hotels
Primary ResponsibilitiesAssisting guests, check-in/out, providing infoChecking guests in/out, handling reservations

Both roles involve guest interaction in hospitality settings, requiring similar credentials and work environments. The main difference is that Guest Services Agents often focus more on guest assistance and providing information, while Front Desk Clerks handle check-in/out processes and reservations. Both positions are essential for smooth hotel operations and are often used interchangeably depending on the property.

How does a Guest Services Agent typically collaborate with other hotel departments to ensure a seamless guest experience?

Guest Services Agents work closely with housekeeping, maintenance, and concierge teams to address guest needs efficiently. For example, if a guest requests extra amenities or reports a room issue, the agent coordinates with housekeeping or maintenance to resolve it promptly. They also communicate with the reservations and front office teams to manage check-ins, special requests, and room assignments. Effective collaboration ensures guests receive timely and personalized service, which is essential in maintaining high satisfaction levels.
More about Guest Services Agent jobs
What cities are hiring for Guest Services Agent jobs? Cities with the most Guest Services Agent job openings:
What are the most commonly searched types of Guest Services Agent jobs? The most popular types of Guest Services Agent jobs are:
Who are the top companies hiring for Guest Services Agent jobs? The top employers for Guest Services Agent jobs are:
What states have the most Guest Services Agent jobs? States with the most job openings for Guest Services Agent jobs include:
What job categories do people searching Guest Services Agent jobs look for? The top searched job categories for Guest Services Agent jobs are:
What are popular job titles related to Guest Services Agent jobs? For Guest Services Agent jobs, the most frequently searched job titles are:
Guest Services Agent jobs near you
Guest Services Agent

Guest Services Agent

BANDANA

Manhattan, NY

$24/hr

Other

Posted 14 days ago

Job description

Guest Services Agent

SoHo Grand Hotel is hiring for a Guest Services Agent Position in SoHo, New York City. Base pay starts at $24/hr.

The Soho Grand Hotel is looking for a Guest Service Agent to join their team! The Guest Service Agent plays a vital role in curating a unique experience for our guests, in the hotel, in our local neighborhood and in New York City. We are seeking knowledgeable, dynamic personalities to provide exceptional service at the Front Desk in a sophisticated, friendly and genuine manner. Responsibilities include, but are not limited to:

  • Create memorable experiences for guests by ensuring a smooth arrival and departure
  • Anticipating guests needs- always staying one step ahead
  • Act as the liaison for each guest with all departments to create and maintain a positive guest experience
  • Curate room customizations to the guest preferences to ensure the Soho Grand Hotel feels like their home away from home
  • Being a positive and empathetic listener for all guest queries
  • Maximize all potential opportunities to create one of kind moments for special occasions (ranging from birthdays to anniversaries to engagements, etc.)
  • Direct guests to explore Manhattan's Downtown culture through providing recommendations of hidden hotspots, classic establishments and unique itineraries.

Qualifications:

  • Flexible to work days, nights and weekends
  • Familiar with Downtown NYC
  • Hospitality/hotel experience preferred
  • Knowledge of Opera, GoConcierge, GuestWare preferred

NOTE - Tax withholding is calculated using Federal and New York State 2022 income tax guidelines. For simplification, we've assumed "single" marital status and no additional income. This does not represent any legal authority and is just an estimate used for approximation purposes.

Apply