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Guest Services Ambassador Jobs (NOW HIRING)

The Phoenix Zoo

Guest Services Ambassador

Phoenix, AZ · On-site

$18.50/hr

Ambassador: Guest Services Ambassadors provide front line guest service while creating a positive experience that connects our guests with the natural world. They must be able to make a good first ...

The Phoenix Zoo

Guest Services Ambassador

Phoenix, AZ · On-site

$14.75 - $18.25/hr

Ambassador: Guest Services Ambassadors provide front line guest service while creating a positive experience that connects our guests with the natural world. They must be able to make a good first ...

Legends Global

Guest Services Ambassador

Columbus, OH · On-site

$13.75 - $17.25/hr

Guest Services Ambassador Legends Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Guest Services Ambassador at the Greater Columbus ...

ASM Global

Guest Services Ambassador

Columbus, OH · On-site

$13.75 - $17.25/hr

As a Guest Services Ambassador, you'll ensure every guest's visit is a memorable one. Your role is a blend of navigator, information expert, and hospitality extraordinaire. Get ready to shine as you ...

Populus Hotel

Guest Services Ambassador

Tampa, FL · On-site

$13.50 - $16.75/hr

GUEST SERVICES AMBASSADOR Position Profile Reports to: GUEST SERVICES MANAGER, position is non-exempt WHAT YOU WILL GET Work with an amazing team who is passionate about hospitality, celebrating ...

ASM Global

Guest Services Ambassador

Columbus, OH

$14.25 - $17.75/hr

As a Guest Services Ambassador, you'll ensure every guest's visit is a memorable one. Your role is a blend of navigator, information expert, and hospitality extraordinaire. Get ready to shine as you ...

Heathman Hotel

Guest Services Ambassador

Detroit, MI · On-site

$13.50 - $17/hr

Guest Services Ambassador Reports to Director of Rooms and Guest Service Managers; position is non-exempt You are a perfectionist by nature and know that anything worth doing is worth doing well. You ...

Crossroads Hotel

Guest Services Ambassador

Detroit, MI · On-site

$13.50 - $17/hr

Guest Services Ambassador Reports to Director of Rooms and Guest Service Managers; position is non-exempt You are a perfectionist by nature and know that anything worth doing is worth doing well. You ...

ASM Global

Guest Services Ambassador

Columbus, OH · On-site

$14.25 - $17.75/hr

As a Guest Services Ambassador, you'll ensure every guest's visit is a memorable one. Your role is a blend of navigator, information expert, and hospitality extraordinaire. Get ready to shine as you ...

Populus Hotel

Guest Services Ambassador

Minneapolis, MN · On-site

$20/hr

GUEST SERVICES AMBASSADOR Reports to Guest Services Manager: position is non-exempt WHAT'S IN IT FOR YOU * Pay Rate: $20.00 per hour * Paid Vacation, Sick Time and Holidays * Medical, Dental, Vision ...

Aparium Hotel Group

Guest Services Ambassador

Detroit, MI · On-site

$13.50 - $17/hr

Guest Services Ambassador Reports to Director of Rooms and Guest Service Managers; position is non-exempt You are a perfectionist by nature and know that anything worth doing is worth doing well. You ...

Jasper Hotel

Guest Services Ambassador

Detroit, MI · On-site

$13.50 - $17/hr

Guest Services Ambassador Reports to Director of Rooms and Guest Service Managers; position is non-exempt You are a perfectionist by nature and know that anything worth doing is worth doing well. You ...

Populus Hotel

Guest Services Ambassador

Detroit, MI · On-site

$13.50 - $17/hr

GUEST SERVICES AMBASSADOR Reports to Director of Rooms and Guest Service Managers; position is non-exempt WHO WE ARE Hotels done differently. It's not just a slogan or catchphrase, it is who we are ...

Detroit Foundation Hotel

Guest Services Ambassador

Detroit, MI · On-site

$14.50 - $18.25/hr

GUEST SERVICES AMBASSADOR Reports to Director of Rooms and Guest Service Managers; position is non-exempt WHO WE ARE Hotels done differently. It's not just a slogan or catchphrase, it is who we are ...

APARIUM HOTEL GROUP

Guest Services Ambassador

Detroit, MI · On-site

$14.50 - $18.25/hr

GUEST SERVICES AMBASSADOR Reports to Director of Rooms and Guest Service Managers; position is non-exempt WHO WE ARE Hotels done differently. It's not just a slogan or catchphrase, it is who we are ...

Jasper Hotel

Guest Services Ambassador

Minneapolis, MN · On-site

$20/hr

Guest Services Ambassador Reports to Guest Services Manager: position is non-exempt What's In It For You * Pay Rate: $20.00 per hour * Paid Vacation, Sick Time and Holidays * Medical, Dental, Vision ...

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Guest Services Ambassador information

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How much do guest services ambassador jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for guest services ambassador in the United States is $16.36, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $17.79 per hour, depending on experience, location, and employer.

What skills and qualifications are needed to be a guest services ambassador?

To thrive as a Guest Services Ambassador, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with reservation systems, point-of-sale (POS) software, and basic office tools is often required. Outstanding communication, patience, and a friendly demeanor help build positive guest experiences and resolve issues effectively. These skills are crucial because they ensure guests feel valued, leading to higher satisfaction and repeat business.

What does a guest services ambassador do?

A Guest Services Ambassador is responsible for ensuring that guests have a positive experience at a venue, hotel, or event. Their duties often include greeting visitors, answering questions, providing directions, handling guest concerns, and offering information about services and amenities. They serve as the first point of contact for guests and play an important role in creating a welcoming atmosphere. Additionally, they may assist with check-in and check-out processes, coordinate with other departments, and help resolve any issues guests may encounter during their visit.

What is the difference between Guest Services Ambassador vs Front Desk Agent?

FeatureGuest Services AmbassadorFront Desk Agent
Required CredentialsHigh school diploma, customer service experienceHigh school diploma, customer service skills
Work EnvironmentHotels, resorts, entertainment venuesHotels, motels, hospitality establishments
Employer & Industry UsageHospitality, tourism, entertainmentHospitality, travel, lodging
Common Search & ComparisonCustomer service, guest experience, hospitality rolesReception, front desk, guest check-in

Both roles focus on guest interaction and customer service within the hospitality industry. A Guest Services Ambassador often emphasizes creating memorable guest experiences and may handle a variety of guest needs, while a Front Desk Agent primarily manages check-ins, check-outs, and reservations. The roles overlap in customer service skills and work environments, but the Ambassador role may involve more proactive guest engagement beyond front desk duties.

What does a typical day look like for a guest services ambassador, and how do they interact with other departments?

A typical day for a Guest Services Ambassador involves greeting guests, addressing inquiries, and ensuring that visitors have a positive experience from arrival to departure. Ambassadors often collaborate with housekeeping, security, and maintenance teams to promptly resolve guest concerns and coordinate special requests. The role requires adaptability, as each day can bring new challenges, such as handling unexpected issues or assisting with special events. Regular communication and teamwork with various departments are essential to provide seamless guest service and uphold the organization's hospitality standards.

How to become a guest services ambassador?

To become a guest services ambassador, candidates typically need a high school diploma or equivalent, strong communication and customer service skills, and previous experience in hospitality or customer service roles. Some positions may require training on company-specific systems or protocols, and a friendly, professional demeanor is essential for success in this role.
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Guest Services Ambassador jobs near you
Infographic showing various Guest Services Ambassador job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $34,036 per year, or $16.4 per hour.

Guest Services Ambassador

The Phoenix Zoo

Phoenix, AZ • On-site

$18.50/hr

Part-time

Posted 9 days ago

Job description

Description
We are actively recruiting for the following Ambassador roles:
Ambassador, ZooLights Ambassador, Membership Ambassador, School's Greeter Ambassador.
This job description is not an exhaustive list of all responsibilities, duties, skills, efforts, or working conditions associated with the role. Management reserves the right to modify this job description at any time and to assign additional or different responsibilities as business needs evolve, such as in response to staffing changes, operational demands, emergencies, or technological developments.
Essential Duties of All Roles:
  1. Provide excellent guest service to zoo guests and employees by maintaining a WILD (friendly, helpful, positive and professional) working attitude, appearance, and assist in creating value for each individual guest and member.
  2. Maintain exceptional standards for guest service, cleanliness, and physical appearance within all locations of the zoo.
  3. Communicate clearly with guests and staff over phone, radio, or in person.
  4. Receive and respond to guest inquiries and complaints, problem-solving in a friendly, helpful, positive, and professional manner.
  5. Communicate any safety or operational concerns to the supervisor in a timely manner.
  6. Monitor the public ensuring the safety of guests and animals, including looking for prohibited items, assisting with crowd control, and communicating with Phoenix Zoo Park Rangers regarding situational concerns.
  7. Serve as a liaison between the Guest Services department and all other departments in the zoo.

Ambassador:
Guest Services Ambassadors provide front line guest service while creating a positive experience that connects our guests with the natural world. They must be able to make a good first impression on our guests.
Technology and guest service experience is a plus! Guest Services responsibilities include selling general admission tickets, validating tickets, stroller and wheelchair rentals, assisting school group entry, and providing general zoo information. Other responsibilities include selling admission tickets for and the operation of Zoo retail venues including Lakeside Carousel, Camel rides, Stingray Bay, Safari Cruiser, ScooterPals!, S'mores Host and other seasonal experiences as needed.
Required Availability:
  1. Availability to work nights, weekends (one full weekend day or half days on each), holidays and school breaks.
  2. Availability to work a minimum of 26 hours per week.
  3. Availability to work a minimum of 3 days per week.

Duration of Employment:September through May/beginning of June. Start date varies.
Essential Duties:
  1. Welcome and provide directional information to guests and members by responding to their inquiries and requests with current and accurate information.
  2. Operate computers and registers to sell admission and Zoo retail venue tickets.
  3. Scan and track tickets, issue and check for wristbands, and group tally counts at points of entry to Zoo and Zoo retail venues.
  4. Perform all duties related to the rental of equipment, including operating computers and point-of-sale registers, processing credit card transactions, reviewing applicable rental agreements, educating guests on safety guidelines and the proper use of rental equipment, and monitoring guest behavior.
  5. Clean and maintain the integrity of rental fleet and tag any broken equipment, reporting any issues to supervisor.
  6. Clean and maintain the integrity of carousel animals, deck, spinning tub and chariot, reporting any issues to supervisor.
  7. Sell and validate tickets at venues, communicate pricing and discounts, and promote current activities and upcoming events.

Each Guest Services Ambassador begins training in one area of focus. These focus areas are listed below. Depending on the business need, there may be opportunities for cross training in additional areas of focus.
AdmissionsExperiences
Zoo Host (Front Entry)
Turnstiles
Admission Booths
Rentals
School's Greeter*
Membership*
Zoo Host (Plaza)
Stingray Bay
Safari Cruiser
ScooterPals!
Camel Rides
Lakeside Carousel
Seasonal Venues
*Review specific job duties below.
ZooLights Ambassador:
Guest Services Ambassadors provide front line guest service while creating a positive experience that connects our guests with the natural world. They must be able to make a good first impression on our guests.
Technology and guest service experience is a plus! Guest Services responsibilities include selling ZooLights and general admission tickets, validating tickets, stroller and mobility assistance rentals, and providing general zoo information. Other responsibilities include selling admission tickets for and the operation of Zoo retail venues including Lakeside Carousel, Camel Rides, S'mores Experience and other seasonal experiences as needed.
Availability Requirements:
  1. Availability to work nights, weekends (one full weekend day or half days on each), holidays and school breaks.
  2. Availability to work a minimum of 26 hours per week.
  3. Availability to work a minimum of 3 evenings per week.

Duration of Employment: Mid-October through mid-January. Start date varies.
Essential Duties
  1. Welcome and provide directional information to guests and members by responding to their inquiries and requests with current and accurate information.
  2. Operate computers and registers to sell admission and Zoo retail venue tickets.
  3. Scan and track tickets, issue and check for wristbands, and group tally counts at points of entry to Zoo and Zoo retail venues.
  4. Perform all duties related to the rental of equipment, including operating computers and point-of-sale registers, processing credit card transactions, reviewing applicable rental agreements, educating guests on safety guidelines and the proper use of rental equipment, and monitoring guest behavior.
  5. Clean and maintain the integrity of rental fleet and tag any broken equipment, reporting any issues to supervisor.
  6. Clean and maintain the integrity of carousel animals, deck, spinning tub and chariot, reporting any issues to supervisor.
  7. Sell and validate tickets at venues, communicate pricing and discounts, and promote current activities and upcoming events.

School's Greeter Ambassador:
The role of Guest Service's School Greeter is responsible for creating a welcoming and friendly environment for all incoming school teachers, chaperones and students. This position plays a crucial role in representing the institution and ensuring a positive first impression and overall experience. The School's Greeter will assist with verifying on-site attendance and communicating rules and procedures to on-site contacts.
Required Availability:
Availability to work 8:30am - 11:30am on Monday through Friday.
Duration of Employment: Mid-September through late May. Start date varies.
Essential Duties:
  1. Welcome all incoming school staff, chaperones, and students with enthusiasm and a friendly demeanor.
  2. Foster a welcoming and supportive environment that engages school staff, chaperones and students; answering general zoo questions with current and accurate information and offering assistance, as needed.
  3. Communicate Zoo policies and field trip guidelines to teachers, chaperones and students.
  4. Coordinate with Guest Services and Park Ranger teams to ensure groups are directed appropriately.
  5. Maintain a calm and composed demeanor in fast-paced situations.
  6. Assist with crowd control and help manage group flow during peak arrival hours.
  7. Provide clear and proper instructional and directional communication.
  8. Work collaboratively with other staff and management to ensure smooth and efficient operation of daily school entry.
  9. Provide support and assistance to coworkers when needed, fostering a cooperative and team-oriented environment.
  10. Uphold and model the Zoo's commitment to safety, accessibility and inclusivity.

Membership Ambassador:
Guest Services Ambassadors provide front line guest service while creating a positive experience that connects our guests with the natural world. They must be able to make a good first impression on our guests.
Technology and guest service experience is a plus! The Membership Ambassador supports the Member Relations department by performing daily tasks essential to the successful operation of the Phoenix Zoo's membership program. Responsibilities include promoting and selling membership packages, processing membership transactions, entering/ maintaining accurate member information, and assisting with membership fulfillment while providing exceptional guest service.
Required Availability:
  1. Availability to work nights, weekends (one full weekend day or half days on each), holidays and school breaks.
  2. Availability to work a minimum of 26 hours per week.
  3. Availability to work a minimum of 3 days per week.

Duration of Employment: Mid-September through late May/ beginning of June. Start date varies.
Qualifications:
  1. Proficiency in Microsoft Office applications, such as Word and Excel, required.
  2. Excellent written and verbal communications skills.
  3. Strong organizational and time management skills, with the ability to prioritize tasks and maintain attention to detail.
  4. Ability to work effectively both independently and within a team environment.
  5. Ability to establish and maintain excellent rapport with various individuals and groups including Zoo staff, members, donors, volunteers and the public.

Essential Duties
  1. Serve as a Membership sales representative by capturing new sales, processing renewals and promoting upgrades as well as providing a clear explanation of membership discounts and benefits.
  2. Perform all opening and closing procedures for the Membership Booth.
  3. Welcome guests and members, provide directional information and respond to inquiries and requests with current and accurate information.
  4. Collaborate with the Guest Services team to ensure guests receive exceptional service and a positive experience during every interaction.
  5. Maintain exceptional standards for guest service, cleanliness and physical appearance within all locations of the Zoo.
  6. Communicate clearly with guests and staff over the phone, radio or in person.
  7. Monitor the public, ensuring the safety of guests and animals, including looking for prohibited items, assisting with crowd control and communicating with rangers regarding situational concerns.

Requirements
Qualifications of All Roles:
  1. Guest service experience preferred.
  2. Ability to engage and communicate effectively with guests of all ages through good listening skills, friendliness, enthusiasm, and a positive and professional attitude.
  3. Ability to adapt to a fast-paced working environment.
  4. Ability to stand for extended periods of time.
  5. Ability to work outdoors in extreme weather conditions.
  6. Ability to ascend/descend stairs, bend, squat, stoop, kneel, crouch, crawl, reach, twist at the waist, push, pull and periodically lift up to 50 pounds 4 feet off the ground.
  7. Reliable transportation to and from work.
  8. Ability to pass pre-employment background check and drug test.
  9. Bilingual in English and Spanish is a plus.
  10. Experience working with computers and familiarity with Gateway Galaxy POS system a plus.

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