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Guest Specialist Jobs (NOW HIRING)

VOLTA OIL COMPANY

Lead Guest Specialist Westford

Westford, MA · On-site

$14.25 - $18.75/hr

The Lead Specialist(LS) will train new employees in the Guest Specialist role while supporting the Manager and Assistant Manager.The LS will enforce the importance of the duties and responsibilites ...

VOLTA OIL COMPANY

Guest Specialist PT

Centerville, MA · On-site

$16.50/hr

Garrett's Family Market has openings for Guest Specialists We are looking for Guest Specialists with a great attitude, a high level of energy, and the desire to work for a great local company while ...

VOLTA OIL COMPANY

Guest Specialist PT (135)

Chichester, NH · On-site

$16 - $18/hr

As a Guest Specialist you will be providing excellent customer service to everyone who walks in the store while also performing other duties such as stocking shelves and brewing coffee. Come and be ...

Incca

Guest Specialist

Manhattan, NY

$27.65/hr

The Museum of Modern Art is currently accepting applications for a Guest Specialist who create a highly positive experience for Museum guests that is conducive to repeat visitation, membership ...

VOLTA OIL COMPANY

Guest Specialist PT (136)

Concord, NH · On-site

$16 - $18/hr

As a Guest Specialist you will be providing excellent customer service to everyone who walks in the store while also performing other duties such as stocking shelves and brewing coffee. Come and be ...

MoMA

Guest Specialist

Manhattan, NY · On-site

$27.65/hr

The Museum of Modern Art is currently accepting applications for a Guest Specialist who create a highly positive experience for Museum guests that is conducive to repeat visitation, membership ...

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Guest Specialist information

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How much do guest specialist jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for guest specialist in the United States is $13.45, according to ZipRecruiter salary data. Most workers in this role earn between $10.82 and $14.90 per hour, depending on experience, location, and employer.

What is a guest specialist?

Guest Specialists are professionals who focus on providing exceptional customer service to guests in hospitality settings such as hotels, resorts, or event venues. They are typically responsible for greeting guests, assisting with check-in and check-out processes, answering questions, and resolving any issues guests may have during their stay. Their primary goal is to ensure each guest has a positive and memorable experience, often going above and beyond to accommodate special requests. Guest Specialists may also coordinate with other hotel departments to fulfill guest needs and maintain high service standards.

What skills and qualifications are needed to thrive as a guest specialist?

To thrive as a Guest Specialist, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, reservation software, and basic office tools is often required. Exceptional communication, problem-solving abilities, and a welcoming demeanor help you stand out in this role. These skills ensure positive guest experiences, efficient service, and contribute to building customer loyalty.

How does a guest specialist typically collaborate with other departments to enhance the guest experience?

A Guest Specialist frequently works alongside housekeeping, maintenance, and front desk teams to ensure guests receive timely and attentive service. Effective communication and coordination are essential, as Guest Specialists often relay guest feedback and special requests to the appropriate departments. This collaborative approach helps resolve issues quickly and creates memorable experiences for guests. Building strong internal relationships is a key part of the role, supporting both guest satisfaction and smooth operations.

What is the difference between Guest Specialist vs Customer Service Representative?

AspectGuest SpecialistCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; hospitality/customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, hospitality venuesCall centers, retail, corporate offices
Employer & Industry UsagePrimarily in hospitality and tourismVarious industries including retail, telecom, finance
Common Search & ComparisonGuest interaction, hospitality rolesCustomer support, client interaction

While both roles involve customer interaction, a Guest Specialist typically works in hospitality settings focusing on guest experience, whereas a Customer Service Representative often works in call centers or retail environments handling general customer inquiries. The roles share similar credentials but differ mainly in industry and work environment.

Who are the top companies hiring for Guest Specialist jobs?

The top employers for Guest Specialist jobs are:

What are popular job titles related to Guest Specialist jobs?

For Guest Specialist jobs, the most frequently searched job titles are:

Guest Specialist jobs near you
Infographic showing various Guest Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 12% Part Time, and 2% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $27,974 per year, or $13.4 per hour.

Lead Guest Specialist Westford

VOLTA OIL COMPANY

Westford, MA • On-site

$14.25 - $18.75/hr

Full-time

Re-posted 21 days ago

Job description

The Lead Specialist(LS) will train new employees in the Guest Specialist role while supporting the Manager and Assistant Manager.The LS will enforce the importance of the duties and responsibilites of being a Guest Specialist while providing superior customer service.
Duties and Responsibilities
Required to complete the Lead Specialist training program including passing the coursework and training scenarios.
Includes all duties and responsibilities of a Guest Specialist. (See Guest Specialist Job Description)
Will be responsible for assisiting the management team in training new Guest Specialists on the following:
  • Providing on the job training
  • Customer Service
  • Ready Ride inspections
  • Safety
  • Age resctricted products. Bars Program.
  • Cash Reconciliation
  • Suggestive selling
    Will assist the manager and assistant manager with other store duties such as:
  • Order writing
  • Entering invoices into PDI
  • Markups, markdowns and unknown UPC procedures
  • Delegating tasks to guest specialist staff
  • Be familiar with HR policies and programs such as Uniform Returns and Time Off Requests.
  • Retail Inventory procedures
  • Other tasks as assigned

Candidate Profile:
In addition to being able to perform the job duties outlined on above, below are important expectations while working on our team.
  • People Oriented, friendly, enthusiastic, smiles
  • Respectful and polite
  • Demonstrates a sense of urgency
  • Honest
  • Willingness to Learn
  • Communicates effectively with Store Manager, team members, vendors and customers
  • Dependable & punctual-consistiently reports to work on time and provides proper notice of absence or tardiness if necessary
  • Provides upward feedback to management
  • Able to work alone or in a team
  • Flexible
  • Willing to help associates and customers
  • Able to work independantly to complete multiple tasks
  • Identifies problems and resolves issues quickly and effectively

Requirements:
  1. Be able to perform arithmetical calculations at the eighth-grade level in order to be able to make change, complete shift reports, and account for numbers of a variety of products during vendor check-in.
  2. Have sufficient visual acuity to check identification and process necessary transactions.
  3. Be able to read and understand instructions for operating electronic cash registers and other equipment.
  4. Be able to lift up to 50 pounds, carrying cases of milk cartons and soft drinks, beer, and juice containers, etc. at least once per shift.
  5. Be able to bend, stoop, push and pull to stock shelves and coolers.
  6. Be able to sit/stand for up to a full eight hour shift in the performance of job duties.
  7. Be able to use fingers bilaterally and unilaterally (one-handed) in the operation of store euipment such as cash registers, computers and adding machines.
  8. Be able to work around gasoline fumes odors, and cleaning products.
  9. Be able to react to a fire by lifting a fire extinguisher weighing 10 pounds and moving it to the fire area.
  10. Be able to climb a two to five foot ladder and maintain balance to clean windows and stock and arrange coolers and shelves, hang and/or change signs in and around store.
  11. Be able to sweep and mop floors, dust shelves, and lift and carry out trash containers and place in an outside bin.
  12. Be able to clean parking lot and grounds surrounding the convenience store.
  13. Be able to enter and work in a cooler at a temperature of 33 degrees up to 30 minutes at a time.
  14. Class C Operator Certification Required.

Disclaimer: The list of Requirements, Duties, Responsibilities is not complete but is merely the most accurate list for the current job. Management reserves the right to revise the job description and to require that other tasks by performed when the circumstances of the job change (for example, emergencies, changes in personnel, workload or technical development).

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