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Guest Services Representative Jobs (NOW HIRING)

ASM Global

Guest Services Representative

Bakersfield, CA · On-site

$14 - $17/hr

Guest Services Staff Position Description: The Dignity Health Arena, Theater and Convention Center Guest Services Representative is the initial interaction our guests have at our facilities, and as ...

ASM Global

Guest Services Representative

Bakersfield, CA

$14 - $17/hr

Guest Services Staff Position Description: The Dignity Health Arena, Theater and Convention Center Guest Services Representative is the initial interaction our guests have at our facilities, and as ...

ASM Global

Guest Services Representative

Bakersfield, CA · On-site

$14 - $17/hr

Guest Services Staff Position Description: The Dignity Health Arena, Theater and Convention Center Guest Services Representative is the initial interaction our guests have at our facilities, and as ...

ASM Global

Guest Services Representative

Bakersfield, CA · On-site

$14 - $17/hr

Guest Services Staff Position Description: The Dignity Health Arena, Theater and Convention Center Guest Services Representative is the initial interaction our guests have at our facilities, and as ...

AEG

Guest Services Representative

Bakersfield, CA · On-site

$14 - $17/hr

Guest Services Staff Position Description: The Dignity Health Arena, Theater and Convention Center Guest Services Representative is the initial interaction our guests have at our facilities, and as ...

ASM Global

Guest Services Representative

Bakersfield, CA · On-site

$14 - $17/hr

Guest Services Staff Position Description: The Dignity Health Arena, Theater and Convention Center Guest Services Representative is the initial interaction our guests have at our facilities, and as ...

MUSC

Guest Services Representative

Charleston, SC · On-site

$12.75 - $15.50/hr

Summary The Guest Services Representative reports to the Manager of Guest Services. Under general supervision, the Guest Services Representative covers inpatient and outpatient House Concierge units ...

MUSC

Guest Services Representative

Charleston, SC · On-site

$12.75 - $15.50/hr

Summary The Guest Services Representative reports to the Manager of Guest Services. Under general supervision, the Guest Services Representative covers inpatient and outpatient House Concierge units ...

AEG Presents

Guest Services Representative

Bakersfield, CA

$14 - $17/hr

Guest Services Staff Position Description: The Dignity Health Arena, Theater and Convention Center Guest Services Representative is the initial interaction our guests have at our facilities, and as ...

AEG

Guest Services Representative

Bakersfield, CA · On-site

$14 - $17/hr

Guest Services Staff Position Description: The Dignity Health Arena, Theater and Convention Center Guest Services Representative is the initial interaction our guests have at our facilities, and as ...

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Guest Services Representative information

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How much do guest services representative jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for guest services representative in the United States is $14.47, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $15.87 per hour, depending on experience, location, and employer.

What Is a Guest Services Representative?

A guest services representative performs a variety of customer service duties at facilities such as hotels, spas, museums, and event spaces. As a guest services representative, it’s your job to greet visitors when they arrive, provide help by answering questions and communicating complaints, and direct guests to facilities such as the coat check, lost and found, parking, exhibitions, and restrooms. Qualifications for this career include a high school diploma, previous experience in retail or customer service, and team cooperation skills. Most employers provide on-the-job training to help you learn comprehensive knowledge about workplace policies.

What are the key skills and qualifications needed to thrive as a Guest Services Representative, and why are they important?

To thrive as a Guest Services Representative, you need strong interpersonal skills, customer service experience, and often a high school diploma or equivalent. Familiarity with reservation software, point-of-sale (POS) systems, and basic office applications is typically required. Outstanding communication, problem-solving abilities, and a positive attitude help you build rapport with guests and resolve issues efficiently. These skills are important for ensuring a positive guest experience, driving customer satisfaction, and supporting the reputation of the business.

What is the difference between Guest Services Representative vs Front Desk Agent?

AspectGuest Services RepresentativeFront Desk Agent
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service skills
Work EnvironmentHotels, resorts, cruise ships, event venuesHotels, motels, hospitality establishments
Employer & Industry UsageCommonly used in hospitality and travel industriesPrimarily in hotel and lodging industries
Common Search & Comparison IntentYesYes

Both roles involve guest interaction and customer service, often in hospitality settings. While a Guest Services Representative may handle a broader range of guest needs, including reservations and inquiries, a Front Desk Agent typically focuses on check-in/check-out processes and front desk operations. The roles are similar in credentials and work environment, making them frequently compared by job seekers in the hospitality industry.

What does a Guest Services Representative do?

A Guest Services Representative is responsible for assisting guests at hotels, resorts, or other hospitality venues. Their duties typically include greeting guests, checking them in and out, answering questions, resolving complaints, and providing information about the facility and local attractions. They play a key role in ensuring guests have a positive experience by delivering excellent customer service and addressing any needs or concerns promptly. Additionally, they may handle reservations, process payments, and coordinate with other departments to fulfill guest requests.

What are some common challenges faced by Guest Services Representatives, and how can they be effectively managed?

Guest Services Representatives often encounter situations involving dissatisfied guests, high-volume periods, or last-minute requests. Successfully managing these challenges requires strong communication skills, composure under pressure, and a proactive approach to problem-solving. Building rapport with guests and collaborating closely with housekeeping, maintenance, and management teams can help resolve issues quickly and enhance the guest experience. Ongoing training and support from supervisors also play a key role in helping representatives excel in these situations.
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Guest Services Representative jobs near you
Infographic showing various Guest Services Representative job openings in the United States as of June 2026, with employment types broken down into 1% Internship, 7% As Needed, 68% Full Time, 20% Part Time, 3% Temporary, and 1% Nights. Highlights an 100% Physical job distribution, with an average salary of $30,106 per year, or $14.5 per hour.

Guest Services Representative

Middletown Hotel Management

Dayton, OH • On-site

$13 - $16/hr

Full-time

Posted 26 days ago

Job description

Job Overview

Middletown Hotel Management is a leading company in our industry in the region. We're proud of our 4.2 Glassdoor rating from our employees. We're now hiring a Guest Services Representative to help us keep growing. If you're excited to be part of a winning team, MHM is a perfect place to get ahead.

Responsibilities for Guest Services Representative

  • Act as the first point of contact for guest information
  • Address and document guest concerns in the database
  • Achieve amicable resolution to guest concerns
  • Coordinate with other departments to address guest concerns
  • Update guest records
  • Problem-solve to achieve guest resolution
  • Complete product knowledge training to answer guest questions
  • Promote facilities amenities and activities

Qualifications for Guest Services Representative

  • Associate's degree in business administration, preferred
  • 2+ years of experience in a customer service role
  • Experience using a multi line office phone
  • Able to use a computer and other office technology
  • Able to sit for long periods of time in front of a computer
  • Proficiency with Microsoft Office Applications
  • Exhibits a positive and friendly demeanor in all guest interactions
  • Must detail oriented to document guest interactions in the database
  • Keen listener with ability to address guest concerns and de-escalate issues