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Guest Services Representative Jobs (NOW HIRING)

MUSC

Guest Services Representative

Charleston, SC · On-site

$12.75 - $15.50/hr

Summary The Guest Services Representative reports to the Manager of Guest Services. Under general supervision, the Guest Services Representative covers inpatient and outpatient House Concierge units ...

Embassy Suites

Guest Services Representative

Brunswick, GA · On-site

$12.25 - $15/hr

As Guest Service Representative you will represent the hotel to the guest throughout all stages of the guest's stay. This position is responsible for performing the activities of the front desk ...

Nothing Bundt Cakes

Guest Services Representative

Lake Mary, FL · On-site

$11.75 - $14.50/hr

Guest Service Representative REPORTS TO: Bakery Manager/Lead Operator **Full time and part time available. Day time (9-330pm) and Evening Shifts (3-6:30)** Position Summary: The Nothing Bundt Cakes ...

ASM Global

Guest Services Representative

Sioux Falls, SD · On-site

$13.50 - $16.50/hr

Summary - A Guest Service Representative is responsible for assisting patrons during events in ushering, ticket taking, crowd management and guest services in the Denny Sanford PREMIER Center, Sioux ...

KassCon

Guest Services Representative

Philadelphia, PA · On-site

$14 - $18/hr

Description KassCon in Philadelphia, PA, US is seeking a Guest Services Representative to join our team. At KassCon, we pride ourselves on creating a warm and welcoming environment for all our guests.

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How much do guest services representative jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for guest services representative in the United States is $14.47, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $15.87 per hour, depending on experience, location, and employer.

What Is a Guest Services Representative?

A guest services representative performs a variety of customer service duties at facilities such as hotels, spas, museums, and event spaces. As a guest services representative, it’s your job to greet visitors when they arrive, provide help by answering questions and communicating complaints, and direct guests to facilities such as the coat check, lost and found, parking, exhibitions, and restrooms. Qualifications for this career include a high school diploma, previous experience in retail or customer service, and team cooperation skills. Most employers provide on-the-job training to help you learn comprehensive knowledge about workplace policies.

What is the highest paid customer service job?

The highest paid customer service roles are often in management or specialized fields such as customer success managers, technical support managers, or roles in industries like finance and technology. These positions typically require advanced skills, certifications, and experience, and can offer salaries exceeding $70,000 annually, with some senior roles earning over $100,000.

What jobs pay 4000 a week without a degree?

Guest Services Representatives typically do not earn $4,000 per week without advanced experience or additional income sources. High-paying roles that can reach this level without a degree are rare and often involve sales, entrepreneurship, or specialized trades such as real estate, certain sales positions, or skilled labor with overtime. Most jobs paying this amount require significant experience, certifications, or commission-based earnings.

What are the duties of a guest service representative?

A guest service representative is responsible for greeting and assisting guests, handling check-ins and check-outs, answering questions, resolving complaints, and providing information about services and amenities. They often use communication skills and may operate reservation systems or other customer service tools to ensure a positive guest experience.

What are the key skills and qualifications needed to thrive as a Guest Services Representative, and why are they important?

To thrive as a Guest Services Representative, you need strong interpersonal skills, customer service experience, and often a high school diploma or equivalent. Familiarity with reservation software, point-of-sale (POS) systems, and basic office applications is typically required. Outstanding communication, problem-solving abilities, and a positive attitude help you build rapport with guests and resolve issues efficiently. These skills are important for ensuring a positive guest experience, driving customer satisfaction, and supporting the reputation of the business.

What is the difference between Guest Services Representative vs Front Desk Agent?

AspectGuest Services RepresentativeFront Desk Agent
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service skills
Work EnvironmentHotels, resorts, cruise ships, event venuesHotels, motels, hospitality establishments
Employer & Industry UsageCommonly used in hospitality and travel industriesPrimarily in hotel and lodging industries
Common Search & Comparison IntentYesYes

Both roles involve guest interaction and customer service, often in hospitality settings. While a Guest Services Representative may handle a broader range of guest needs, including reservations and inquiries, a Front Desk Agent typically focuses on check-in/check-out processes and front desk operations. The roles are similar in credentials and work environment, making them frequently compared by job seekers in the hospitality industry.

What does a Guest Services Representative do?

A Guest Services Representative is responsible for assisting guests at hotels, resorts, or other hospitality venues. Their duties typically include greeting guests, checking them in and out, answering questions, resolving complaints, and providing information about the facility and local attractions. They play a key role in ensuring guests have a positive experience by delivering excellent customer service and addressing any needs or concerns promptly. Additionally, they may handle reservations, process payments, and coordinate with other departments to fulfill guest requests.

What are some common challenges faced by Guest Services Representatives, and how can they be effectively managed?

Guest Services Representatives often encounter situations involving dissatisfied guests, high-volume periods, or last-minute requests. Successfully managing these challenges requires strong communication skills, composure under pressure, and a proactive approach to problem-solving. Building rapport with guests and collaborating closely with housekeeping, maintenance, and management teams can help resolve issues quickly and enhance the guest experience. Ongoing training and support from supervisors also play a key role in helping representatives excel in these situations.

Can I be a receptionist with no experience?

Guest Services Representative positions often do not require prior experience, as training is typically provided on the job. Strong communication skills, a friendly demeanor, and basic computer knowledge are usually sufficient for entry-level roles. Employers may prefer candidates with customer service or administrative skills, but many companies hire without previous experience.
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Guest Services Representative jobs near you
Infographic showing various Guest Services Representative job openings in the United States as of July 2026, with employment types broken down into 70% Full Time, 29% Part Time, and 1% Temporary. Highlights an 100% Physical job distribution, with an average salary of $30,106 per year, or $14.5 per hour.

Guest Services Representative

Embassy Suites - Brunswick

Brunswick, GA

$12.25 - $15/hr

Other

Posted 6 days ago

Job description

EMBASSY SUITES BRUNSWICK is looking for an attentive, engaging, and service-oriented Guest Services Representative to join our team!
 
As Guest Service Representative you will represent the hotel to the guest throughout all stages of the guest's stay.  This position is responsible for performing the activities of the front desk including reservations, guest services, and telephone calls.  
 
 
 
Benefits 
  • Paid Holidays
  • Employee Referral Program
  • Opportunities for Advancement 
  • Hotel Discounts for you, your friends and family
  • Access to our Talent team to help you reach your career growth goals
Responsibilities 
  • Uses suggestive selling techniques to sell rooms and to promote other services of the hotel and upsells hotel rooms according to hotel standard procedures.
  • Follows all guidelines in regard to guest service, including, but not limited to check-in, reservations, check out, special requests and pre-registration
  • Respond promptly to any guests’ inquiries or complaints in a friendly manner and offer alternate solutions if guest demand cannot be met 
  • Demonstrate commitment to servicing the guest by being hospitable and accommodating 
  • Document any guest accidents by completing the accident report form  

Qualifications

  • High School diploma or GED preferred OR 6 months of related experience/training
  • One year of hospitality experience preferred
  • Experience handling cash and credit card procedures 
  • Basic Math skills
  • Attention to detail 
  • Ability and flexibility to work various shifts including evenings, weekends, and holidays

EEO Statement

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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