ZipRecruiter

Log In

1

Guest Services Representative Jobs (NOW HIRING)

Whitewater

Guest Services Representative

Charlotte, NC · On-site

$13.25 - $16/hr

Guest Services Representative The Guest Services Representative at the Whitewater Center is responsible for creating a friendly and welcoming atmosphere for all guests. The Guest Services ...

MUSC

Guest Services Representative

Charleston, SC · On-site

$12.75 - $15.50/hr

Summary The Guest Services Representative reports to the Manager of Guest Services. Under general supervision, the Guest Services Representative covers inpatient and outpatient House Concierge units ...

Embassy Suites

Guest Services Representative

Brunswick, GA · On-site

$12.25 - $15/hr

As Guest Service Representative you will represent the hotel to the guest throughout all stages of the guest's stay. This position is responsible for performing the activities of the front desk ...

next page

Showing results 1-20

All JobsGuest Services Representative Jobs

Guest Services Representative information

See salary details

$8

$14

$18

How much do guest services representative jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for guest services representative in the United States is $14.47, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $15.87 per hour, depending on experience, location, and employer.

What is a guest services representative?

A guest services representative performs a variety of customer service duties at facilities such as hotels, spas, museums, and event spaces. As a guest services representative, it’s your job to greet visitors when they arrive, provide help by answering questions and communicating complaints, and direct guests to facilities such as the coat check, lost and found, parking, exhibitions, and restrooms. Qualifications for this career include a high school diploma, previous experience in retail or customer service, and team cooperation skills. Most employers provide on-the-job training to help you learn comprehensive knowledge about workplace policies.

What are the key skills and qualifications needed to thrive as a guest services representative, and why are they important?

To thrive as a Guest Services Representative, you need strong interpersonal skills, customer service experience, and often a high school diploma or equivalent. Familiarity with reservation software, point-of-sale (POS) systems, and basic office applications is typically required. Outstanding communication, problem-solving abilities, and a positive attitude help you build rapport with guests and resolve issues efficiently. These skills are important for ensuring a positive guest experience, driving customer satisfaction, and supporting the reputation of the business.

What is the difference between Guest Services Representative vs Front Desk Agent?

AspectGuest Services RepresentativeFront Desk Agent
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service skills
Work EnvironmentHotels, resorts, cruise ships, event venuesHotels, motels, hospitality establishments
Employer & Industry UsageCommonly used in hospitality and travel industriesPrimarily in hotel and lodging industries
Common Search & Comparison IntentYesYes

Both roles involve guest interaction and customer service, often in hospitality settings. While a Guest Services Representative may handle a broader range of guest needs, including reservations and inquiries, a Front Desk Agent typically focuses on check-in/check-out processes and front desk operations. The roles are similar in credentials and work environment, making them frequently compared by job seekers in the hospitality industry.

What does a guest services representative do?

A Guest Services Representative is responsible for assisting guests at hotels, resorts, or other hospitality venues. Their duties typically include greeting guests, checking them in and out, answering questions, resolving complaints, and providing information about the facility and local attractions. They play a key role in ensuring guests have a positive experience by delivering excellent customer service and addressing any needs or concerns promptly. Additionally, they may handle reservations, process payments, and coordinate with other departments to fulfill guest requests.

What are some common challenges faced by guest services representatives, and how can they be effectively managed?

Guest Services Representatives often encounter situations involving dissatisfied guests, high-volume periods, or last-minute requests. Successfully managing these challenges requires strong communication skills, composure under pressure, and a proactive approach to problem-solving. Building rapport with guests and collaborating closely with housekeeping, maintenance, and management teams can help resolve issues quickly and enhance the guest experience. Ongoing training and support from supervisors also play a key role in helping representatives excel in these situations.
More about Guest Services Representative jobs

What cities are hiring for Guest Services Representative jobs?

Cities with the most Guest Services Representative job openings:

Who are the top companies hiring for Guest Services Representative jobs?

The top employers for Guest Services Representative jobs are:

What states have the most Guest Services Representative jobs?

States with the most job openings for Guest Services Representative jobs include:

What job categories do people searching Guest Services Representative jobs look for?

The top searched job categories for Guest Services Representative jobs are:

What are popular job titles related to Guest Services Representative jobs?

For Guest Services Representative jobs, the most frequently searched job titles are:

Guest Services Representative jobs near you
Infographic showing various Guest Services Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $30,106 per year, or $14.5 per hour.

Guest Services Representative

The Denver Athletic Club

Denver, CO • On-site

$14 - $17/hr

Other

PTO

Posted 9 days ago

Job description

Guest Services Representative

The Denver Athletic Club is looking for a part-time Guest Service Representative to join the team!

What is the job: Guest Service Representative! You will greet members and guests, check them in, help them find what they are looking for, answer phones and maintain security of the work area.

Where is the job: 1325 Glenarm Place in downtown Denver. The Denver Athletic Club is across the street from the Colorado Convention Center, 2 blocks from the 16th Street Mall and a 3 minute walk from Civic Center Park.

When you would work: This is a part-time position. We are looking for someone who can work on Friday, Saturday and Mondays from 2 PM - 10 PM (24 hours per week).

Who we are looking for: The ideal guest services candidate will be friendly and approachable and have a couple years of guest service, customer service or front desk experience. Basic computer skills are very helpful. Dependability is a must! The guest services candidate that will thrive in this role is reliable and can strike up a conversation with most anyone.

Why you want the job: Working at the Denver Athletic Club can be a life changing experience for the right candidate. Benefits for part-time employees are generous: paid holidays, PTO accrual immediately, discounted parking or bus pass, and a free shift meal are just a few of the benefits offered. The guest services team is experienced, friendly and fun to work with.

Please apply online as we do not accept applications at our location.

The Denver Athletic Club is an equal opportunity employer.

Candidates must pass a pre-employment drug test to be eligible for work.

Apply