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Guest Services Representative Jobs (NOW HIRING)

ASM Global

Guest Services Representative

Sioux Falls, SD · On-site

$13.50 - $16.50/hr

Summary - A Guest Service Representative is responsible for assisting patrons during events in ushering, ticket taking, crowd management and guest services in the Denny Sanford PREMIER Center, Sioux ...

ASM Global

Guest Services Representative

Sioux Falls, SD · On-site

$13.50 - $16.50/hr

Summary - A Guest Service Representative is responsible for assisting patrons during events in ushering, ticket taking, crowd management and guest services in the Denny Sanford PREMIER Center, Sioux ...

ASM Global

Guest Services Representative

Sioux Falls, SD · On-site

$13.50 - $16.50/hr

Summary - A Guest Service Representative is responsible for assisting patrons during events in ushering, ticket taking, crowd management and guest services in the Denny Sanford PREMIER Center, Sioux ...

Nothing Bundt Cakes

Guest Services Representative

Lake Mary, FL · On-site

$11.75 - $14.50/hr

Guest Service Representative REPORTS TO: Bakery Manager/Lead Operator **Full time and part time available. Day time (9-330pm) and Evening Shifts (3-6:30)** Position Summary: The Nothing Bundt Cakes ...

Nothing Bundt Cakes

Guest Services Representative

Lake Mary, FL · On-site

$11.75 - $14.50/hr

Guest Service Representative REPORTS TO: Bakery Manager/Lead Operator Full time and part time available. Day time (9-330pm) and Evening Shifts (3-6:30) Position Summary: The Nothing Bundt Cakes (NbC ...

KassCon

Guest Services Representative

Philadelphia, PA · On-site

$14 - $18/hr

Description KassCon in Philadelphia, PA, US is seeking a Guest Services Representative to join our team. At KassCon, we pride ourselves on creating a warm and welcoming environment for all our guests.

My Place Hotel

Guest Services Representative

Carson City, NV · On-site

$13.25 - $16.25/hr

Guest Services Representative Are you ready to join a team dedicated to delivering exceptional guest experiences? My Place Hotel is looking for a motivated and detail-oriented Guest Services ...

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Guest Services Representative information

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How much do guest services representative jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for guest services representative in the United States is $14.47, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $15.87 per hour, depending on experience, location, and employer.

What Is a Guest Services Representative?

A guest services representative performs a variety of customer service duties at facilities such as hotels, spas, museums, and event spaces. As a guest services representative, it’s your job to greet visitors when they arrive, provide help by answering questions and communicating complaints, and direct guests to facilities such as the coat check, lost and found, parking, exhibitions, and restrooms. Qualifications for this career include a high school diploma, previous experience in retail or customer service, and team cooperation skills. Most employers provide on-the-job training to help you learn comprehensive knowledge about workplace policies.

What is the highest paid customer service job?

The highest paid customer service roles are often in management or specialized fields such as customer success managers, technical support managers, or roles in industries like finance and technology. These positions typically require advanced skills, certifications, and experience, and can offer salaries exceeding $70,000 annually, with some senior roles earning over $100,000.

What jobs pay 4000 a week without a degree?

Guest Services Representatives typically do not earn $4,000 per week without advanced experience or additional income sources. High-paying roles that can reach this level without a degree are rare and often involve sales, entrepreneurship, or specialized trades such as real estate, certain sales positions, or skilled labor with overtime. Most jobs paying this amount require significant experience, certifications, or commission-based earnings.

What are the duties of a guest service representative?

A guest service representative is responsible for greeting and assisting guests, handling check-ins and check-outs, answering questions, resolving complaints, and providing information about services and amenities. They often use communication skills and may operate reservation systems or other customer service tools to ensure a positive guest experience.

What are the key skills and qualifications needed to thrive as a Guest Services Representative, and why are they important?

To thrive as a Guest Services Representative, you need strong interpersonal skills, customer service experience, and often a high school diploma or equivalent. Familiarity with reservation software, point-of-sale (POS) systems, and basic office applications is typically required. Outstanding communication, problem-solving abilities, and a positive attitude help you build rapport with guests and resolve issues efficiently. These skills are important for ensuring a positive guest experience, driving customer satisfaction, and supporting the reputation of the business.

What is the difference between Guest Services Representative vs Front Desk Agent?

AspectGuest Services RepresentativeFront Desk Agent
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service skills
Work EnvironmentHotels, resorts, cruise ships, event venuesHotels, motels, hospitality establishments
Employer & Industry UsageCommonly used in hospitality and travel industriesPrimarily in hotel and lodging industries
Common Search & Comparison IntentYesYes

Both roles involve guest interaction and customer service, often in hospitality settings. While a Guest Services Representative may handle a broader range of guest needs, including reservations and inquiries, a Front Desk Agent typically focuses on check-in/check-out processes and front desk operations. The roles are similar in credentials and work environment, making them frequently compared by job seekers in the hospitality industry.

What does a Guest Services Representative do?

A Guest Services Representative is responsible for assisting guests at hotels, resorts, or other hospitality venues. Their duties typically include greeting guests, checking them in and out, answering questions, resolving complaints, and providing information about the facility and local attractions. They play a key role in ensuring guests have a positive experience by delivering excellent customer service and addressing any needs or concerns promptly. Additionally, they may handle reservations, process payments, and coordinate with other departments to fulfill guest requests.

What are some common challenges faced by Guest Services Representatives, and how can they be effectively managed?

Guest Services Representatives often encounter situations involving dissatisfied guests, high-volume periods, or last-minute requests. Successfully managing these challenges requires strong communication skills, composure under pressure, and a proactive approach to problem-solving. Building rapport with guests and collaborating closely with housekeeping, maintenance, and management teams can help resolve issues quickly and enhance the guest experience. Ongoing training and support from supervisors also play a key role in helping representatives excel in these situations.

Can I be a receptionist with no experience?

Guest Services Representative positions often do not require prior experience, as training is typically provided on the job. Strong communication skills, a friendly demeanor, and basic computer knowledge are usually sufficient for entry-level roles. Employers may prefer candidates with customer service or administrative skills, but many companies hire without previous experience.
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Guest Services Representative jobs near you
Guest Services Representative

Guest Services Representative

Zealandia Holding Co.

Ocean City, MD • On-site

$16.50 - $18/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 19 days ago

Job description

Guest Services Representative

Coconut Malorie Resort - Ocean City, MD 21842

Overview

Salary Range $16.50 - $18.00 Hourly Position Type Full Time Category Hospitality - Hotel

Description

Now Hiring: Full-Time Guest Service Representative Location: Coconut Malorie Resort – Ocean City, MD Company: LaTour Hotels and Resorts, Inc.

Are you passionate about hospitality and delivering outstanding service? Do you thrive in fast-paced, guest-focused environments? Join LaTour Hotels and Resorts at our beautiful Coconut Malorie Resort in Ocean City, MD as a Guest Service Representative (GSR) and become part of a team that values excellence, energy, and creating memorable guest experiences.

Why Work With Us?

LaTour Hotels and Resorts offers more than just a job—we offer a career with purpose and perks! As a full-time team member, you'll enjoy:

  • Competitive pay and benefits package
  • Medical, dental, and vision insurance
  • Company-paid short-term disability and life insurance
  • Voluntary benefits and wellness perks
  • 401(k) retirement plan with company match
  • Employee Stock Ownership Plan (ESOP) – become an owner!
  • Travel discounts and resort perks
  • A positive, inclusive work environment where your voice matters
  • Equal Opportunity Employer (EOE)
About the Role

As a Guest Service Representative, you'll be the warm, welcoming face of our hotel—ensuring each guest feels valued, cared for, and completely at home. From check-in to check-out, you'll provide seamless service that leaves a lasting impression.

Key Responsibilities
  • Greet all guests with a smile and professional hospitality
  • Efficiently handle check-in and check-out procedures
  • Make welcome and departure calls per company standards
  • Proactively resolve guest concerns or direct them to the right resource
  • Answer phones, emails, and voicemails promptly and courteously
  • Complete daily shift checklists and communicate handoffs between shifts
  • Collaborate with housekeeping, kitchen, and maintenance to meet guest needs
  • Monitor and balance cash drawer; report discrepancies to management
  • Maintain a tidy, organized, and professional front desk area
  • Perform concierge and bell services as needed
Qualifications What You Bring to the Team Education & Experience
  • High school diploma or GED required
  • Customer service experience preferred, but not required
Skills & Qualities

We're looking for team members who are:

  • Customer-Focused – You put the guest first and go the extra mile
  • Adaptable & Energetic – You handle challenges with enthusiasm
  • Honest & Ethical – Integrity is at the core of your work
  • Friendly & Professional – You're approachable, courteous, and respectful
  • Organized & Detail-Oriented – You keep things running smoothly
LHR's Core Competencies
  • Accountability
  • Adaptability
  • Enthusiasm
  • Interpersonal Savvy
  • Safety Awareness
  • Tolerance
  • Strong Oral Communication
  • Accuracy in Work
  • Bonus: Bilingual – Spanish-speaking candidates encouraged to apply!
Physical Requirements

Activity - Frequency

Standing / Walking - Constantly

Sitting - Occasionally

Reaching, Handling, Fingering - Frequently to Constantly

Bending / Squatting / Kneeling - Occasionally

Lifting / Carrying up to 50 lbs - Occasionally

Pushing / Pulling up to 40 lbs - Occasionally

Work Environment
  • Fast-paced front office environment with frequent interactions and distractions
  • Must be available for varied shifts, including weekends and holidays
Ready to Join Us?

If you're ready to bring your smile, service skills, and passion for hospitality to a company that values your growth—we want to hear from you!

Apply