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Guest Services Rep Jobs (NOW HIRING)

Regency Hotel Management

Guest Services Representative

Mankato, MN · On-site

$13.50 - $16.25/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Guest Service Representatives are often the first in-person contact for hotel guests and support guests' realized and unrealized needs throughout the hospitality experience. The primary ...

Cannery Pier Hotel and Spa

Guest Services Representative

Newport, OR · On-site

$14.25 - $17.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Guest Services Representative Agate Beach Inn is looking for an attentive, engaging, and service-oriented Guest Services Representative to join our team! As Guest Service Representative you will ...

Whitewater

Guest Services Representative

Charlotte, NC · On-site

$13.25 - $16/hr

Guest Services Representative The Guest Services Representative at the Whitewater Center is responsible for creating a friendly and welcoming atmosphere for all guests. The Guest Services ...

MUSC

Guest Services Representative

Charleston, SC · On-site

$12.75 - $15.50/hr

Summary The Guest Services Representative reports to the Manager of Guest Services. Under general supervision, the Guest Services Representative covers inpatient and outpatient House Concierge units ...

Embassy Suites

Guest Services Representative

Brunswick, GA · On-site

$12.25 - $15/hr

As Guest Service Representative you will represent the hotel to the guest throughout all stages of the guest's stay. This position is responsible for performing the activities of the front desk ...

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Guest Services Rep information

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$8

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How much do guest services rep jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for guest services rep in the United States is $14.47, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $15.87 per hour, depending on experience, location, and employer.

What is a guest services rep?

Guest Services Representatives are professionals who assist customers or guests in settings such as hotels, resorts, theme parks, or event venues. Their duties typically include greeting guests, answering questions, providing information, handling check-ins and check-outs, and resolving complaints. They play a vital role in ensuring guests have a positive experience by delivering high-quality customer service and addressing any concerns promptly. Excellent communication, problem-solving, and interpersonal skills are essential for success in this role.

Is guest services representative a stressful job?

A guest services representative role can be stressful due to frequent interactions with customers, handling complaints, and managing high-pressure situations. Success in the job often depends on strong communication skills, patience, and the ability to stay calm under pressure.

What are the key skills and qualifications needed to thrive as a guest services rep?

To thrive as a Guest Services Rep, you need excellent customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation software, POS systems, and basic office equipment is often required. Strong interpersonal skills, patience, and problem-solving abilities help you handle guest requests and resolve issues efficiently. These competencies ensure guests have a positive experience, which is crucial for customer satisfaction and business reputation.

How does a guest services rep typically handle challenging guest situations, and what support is available from the team?

Guest Services Representatives often encounter situations where guests may be upset or have specific concerns that require quick and empathetic resolution. Usually, the role involves following established protocols, actively listening to the guest, and collaborating with supervisors or other departments to resolve issues efficiently. Team members and managers are generally available to provide guidance or step in if an issue escalates, ensuring you never have to handle particularly difficult situations alone. Regular training and team meetings also help reps stay prepared and supported.

What is the difference between Guest Services Rep vs Front Desk Agent?

AspectGuest Services RepFront Desk Agent
CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service experience
Work EnvironmentHotels, resorts, cruise ships, event venuesHotels, motels, resorts
Employer & IndustryHospitality industry, customer-focused rolesHospitality industry, front-line customer service
Search & Comparison IntentCustomer service, guest assistance, hospitality rolesHotel front desk, check-in/out, reservations

Both Guest Services Reps and Front Desk Agents work in the hospitality industry, focusing on guest interaction and customer service. While their roles overlap significantly, Guest Services Reps often handle broader guest needs and inquiries, whereas Front Desk Agents primarily manage check-in/check-out processes and reservations. Understanding these distinctions can help job seekers target the right positions based on their skills and career goals.

What cities are hiring for Guest Services Rep jobs?

Cities with the most Guest Services Rep job openings:

What states have the most Guest Services Rep jobs?

States with the most job openings for Guest Services Rep jobs include:

Guest Services Rep jobs near you
Infographic showing various Guest Services Rep job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $30,106 per year, or $14.5 per hour.

Guest Services Representative

The Denver Athletic Club

Denver, CO • On-site

$14 - $17/hr

Other

PTO

Posted 7 days ago

Job description

Guest Services Representative

The Denver Athletic Club is looking for a part-time Guest Service Representative to join the team!

What is the job: Guest Service Representative! You will greet members and guests, check them in, help them find what they are looking for, answer phones and maintain security of the work area.

Where is the job: 1325 Glenarm Place in downtown Denver. The Denver Athletic Club is across the street from the Colorado Convention Center, 2 blocks from the 16th Street Mall and a 3 minute walk from Civic Center Park.

When you would work: This is a part-time position. We are looking for someone who can work on Friday, Saturday and Mondays from 2 PM - 10 PM (24 hours per week).

Who we are looking for: The ideal guest services candidate will be friendly and approachable and have a couple years of guest service, customer service or front desk experience. Basic computer skills are very helpful. Dependability is a must! The guest services candidate that will thrive in this role is reliable and can strike up a conversation with most anyone.

Why you want the job: Working at the Denver Athletic Club can be a life changing experience for the right candidate. Benefits for part-time employees are generous: paid holidays, PTO accrual immediately, discounted parking or bus pass, and a free shift meal are just a few of the benefits offered. The guest services team is experienced, friendly and fun to work with.

Please apply online as we do not accept applications at our location.

The Denver Athletic Club is an equal opportunity employer.

Candidates must pass a pre-employment drug test to be eligible for work.

Apply