ZipRecruiter

Log In

1

Guest Services Rep Jobs (NOW HIRING)

ASM Global

Guest Services Representative

Bakersfield, CA · On-site

$14 - $17/hr

Guest Services Staff Position Description: The Dignity Health Arena, Theater and Convention Center Guest Services Representative is the initial interaction our guests have at our facilities, and as ...

ASM Global

Guest Services Representative

Bakersfield, CA · On-site

$14 - $17/hr

Guest Services Staff Position Description: The Dignity Health Arena, Theater and Convention Center Guest Services Representative is the initial interaction our guests have at our facilities, and as ...

ASM Global

Guest Services Representative

Bakersfield, CA

$14 - $17/hr

Guest Services Staff Position Description: The Dignity Health Arena, Theater and Convention Center Guest Services Representative is the initial interaction our guests have at our facilities, and as ...

AEG

Guest Services Representative

Bakersfield, CA · On-site

$14 - $17/hr

Guest Services Staff Position Description: The Dignity Health Arena, Theater and Convention Center Guest Services Representative is the initial interaction our guests have at our facilities, and as ...

ASM Global

Guest Services Representative

Bakersfield, CA · On-site

$14 - $17/hr

Guest Services Staff Position Description: The Dignity Health Arena, Theater and Convention Center Guest Services Representative is the initial interaction our guests have at our facilities, and as ...

ASM Global

Guest Services Representative

Bakersfield, CA · On-site

$14 - $17/hr

Guest Services Staff Position Description: The Dignity Health Arena, Theater and Convention Center Guest Services Representative is the initial interaction our guests have at our facilities, and as ...

MUSC

Guest Services Representative

Charleston, SC · On-site

$12.75 - $15.50/hr

Summary The Guest Services Representative reports to the Manager of Guest Services. Under general supervision, the Guest Services Representative covers inpatient and outpatient House Concierge units ...

MUSC

Guest Services Representative

Charleston, SC · On-site

$12.75 - $15.50/hr

Summary The Guest Services Representative reports to the Manager of Guest Services. Under general supervision, the Guest Services Representative covers inpatient and outpatient House Concierge units ...

AEG

Guest Services Representative

Bakersfield, CA · On-site

$14 - $17/hr

Guest Services Staff Position Description: The Dignity Health Arena, Theater and Convention Center Guest Services Representative is the initial interaction our guests have at our facilities, and as ...

AEG Presents

Guest Services Representative

Bakersfield, CA

$14 - $17/hr

Guest Services Staff Position Description: The Dignity Health Arena, Theater and Convention Center Guest Services Representative is the initial interaction our guests have at our facilities, and as ...

next page

Showing results 1-20

All JobsGuest Services Rep Jobs

Guest Services Rep information

See salary details

$8

$14

$18

How much do guest services rep jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for guest services rep in the United States is $14.47, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $15.87 per hour, depending on experience, location, and employer.

What are Guest Services Representatives?

Guest Services Representatives are professionals who assist customers or guests in settings such as hotels, resorts, theme parks, or event venues. Their duties typically include greeting guests, answering questions, providing information, handling check-ins and check-outs, and resolving complaints. They play a vital role in ensuring guests have a positive experience by delivering high-quality customer service and addressing any concerns promptly. Excellent communication, problem-solving, and interpersonal skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a Guest Services Rep, and why are they important?

To thrive as a Guest Services Rep, you need excellent customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation software, POS systems, and basic office equipment is often required. Strong interpersonal skills, patience, and problem-solving abilities help you handle guest requests and resolve issues efficiently. These competencies ensure guests have a positive experience, which is crucial for customer satisfaction and business reputation.

How does a Guest Services Rep typically handle challenging guest situations, and what support is available from the team?

Guest Services Representatives often encounter situations where guests may be upset or have specific concerns that require quick and empathetic resolution. Usually, the role involves following established protocols, actively listening to the guest, and collaborating with supervisors or other departments to resolve issues efficiently. Team members and managers are generally available to provide guidance or step in if an issue escalates, ensuring you never have to handle particularly difficult situations alone. Regular training and team meetings also help reps stay prepared and supported.

What is the difference between Guest Services Rep vs Front Desk Agent?

AspectGuest Services RepFront Desk Agent
CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service experience
Work EnvironmentHotels, resorts, cruise ships, event venuesHotels, motels, resorts
Employer & IndustryHospitality industry, customer-focused rolesHospitality industry, front-line customer service
Search & Comparison IntentCustomer service, guest assistance, hospitality rolesHotel front desk, check-in/out, reservations

Both Guest Services Reps and Front Desk Agents work in the hospitality industry, focusing on guest interaction and customer service. While their roles overlap significantly, Guest Services Reps often handle broader guest needs and inquiries, whereas Front Desk Agents primarily manage check-in/check-out processes and reservations. Understanding these distinctions can help job seekers target the right positions based on their skills and career goals.

What cities are hiring for Guest Services Rep jobs? Cities with the most Guest Services Rep job openings:
What states have the most Guest Services Rep jobs? States with the most job openings for Guest Services Rep jobs include:
Guest Services Rep jobs near you
Infographic showing various Guest Services Rep job openings in the United States as of May 2026, with employment types broken down into 24% Full Time, 74% Part Time, and 2% Temporary. Highlights an 100% Physical job distribution, with an average salary of $30,106 per year, or $14.5 per hour.

Guest Services Representative

Middletown Hotel Management

Dayton, OH • On-site

$13 - $16/hr

Full-time

Posted 25 days ago

Job description

Job Overview

Middletown Hotel Management is a leading company in our industry in the region. We're proud of our 4.2 Glassdoor rating from our employees. We're now hiring a Guest Services Representative to help us keep growing. If you're excited to be part of a winning team, MHM is a perfect place to get ahead.

Responsibilities for Guest Services Representative

  • Act as the first point of contact for guest information
  • Address and document guest concerns in the database
  • Achieve amicable resolution to guest concerns
  • Coordinate with other departments to address guest concerns
  • Update guest records
  • Problem-solve to achieve guest resolution
  • Complete product knowledge training to answer guest questions
  • Promote facilities amenities and activities

Qualifications for Guest Services Representative

  • Associate's degree in business administration, preferred
  • 2+ years of experience in a customer service role
  • Experience using a multi line office phone
  • Able to use a computer and other office technology
  • Able to sit for long periods of time in front of a computer
  • Proficiency with Microsoft Office Applications
  • Exhibits a positive and friendly demeanor in all guest interactions
  • Must detail oriented to document guest interactions in the database
  • Keen listener with ability to address guest concerns and de-escalate issues