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Guest Services Rep Jobs in Ohio (NOW HIRING)

InTown Suites

Guest Services Representative

Dayton, OH

$13 - $16/hr

The Guest Services Representative will cover all aspects of the front office whenthe GeneralManager is not present. Essential Duties and Responsibilities: * Ensures reservations are taken correctly ...

InTown Suites

Guest Services Representative

Dayton, OH · On-site

$13 - $16/hr

The Guest Services Representative will cover all aspects of the front office when the General Manager is not present. Essential Duties and Responsibilities: * Ensures reservations are taken correctly ...

koa

GUEST SERVICES REPRESENTATIVE

Brookville, OH

$12.25 - $15/hr

Summary: The Guest Service Representative (GSR) is responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay. Accommodate ...

koa

GUEST SERVICES REPRESENTATIVE

Brookville, OH · On-site

$12.25 - $15/hr

Summary: The Guest Service Representative (GSR) is responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay. Accommodate ...

koa

SBY - GUEST SERVICES REPRESENTATIVE

Sunbury, OH · On-site

$12.50 - $15.25/hr

Summary: The Guest Service Representative (GSR) is responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay. Accommodate ...

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All JobsGuest Services Rep JobsGuest Services Rep Jobs in Ohio

Guest Services Rep information

See Ohio salary details

$8

$13

$17

How much do guest services rep jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for guest services rep in Ohio is $13.76, according to ZipRecruiter salary data. Most workers in this role earn between $12.36 and $15.10 per hour, depending on experience, location, and employer.

What is a guest services rep?

Guest Services Representatives are professionals who assist customers or guests in settings such as hotels, resorts, theme parks, or event venues. Their duties typically include greeting guests, answering questions, providing information, handling check-ins and check-outs, and resolving complaints. They play a vital role in ensuring guests have a positive experience by delivering high-quality customer service and addressing any concerns promptly. Excellent communication, problem-solving, and interpersonal skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a guest services rep?

To thrive as a Guest Services Rep, you need excellent customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation software, POS systems, and basic office equipment is often required. Strong interpersonal skills, patience, and problem-solving abilities help you handle guest requests and resolve issues efficiently. These competencies ensure guests have a positive experience, which is crucial for customer satisfaction and business reputation.

How does a guest services rep typically handle challenging guest situations, and what support is available from the team?

Guest Services Representatives often encounter situations where guests may be upset or have specific concerns that require quick and empathetic resolution. Usually, the role involves following established protocols, actively listening to the guest, and collaborating with supervisors or other departments to resolve issues efficiently. Team members and managers are generally available to provide guidance or step in if an issue escalates, ensuring you never have to handle particularly difficult situations alone. Regular training and team meetings also help reps stay prepared and supported.

What is the difference between Guest Services Rep vs Front Desk Agent?

AspectGuest Services RepFront Desk Agent
CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service experience
Work EnvironmentHotels, resorts, cruise ships, event venuesHotels, motels, resorts
Employer & IndustryHospitality industry, customer-focused rolesHospitality industry, front-line customer service
Search & Comparison IntentCustomer service, guest assistance, hospitality rolesHotel front desk, check-in/out, reservations

Both Guest Services Reps and Front Desk Agents work in the hospitality industry, focusing on guest interaction and customer service. While their roles overlap significantly, Guest Services Reps often handle broader guest needs and inquiries, whereas Front Desk Agents primarily manage check-in/check-out processes and reservations. Understanding these distinctions can help job seekers target the right positions based on their skills and career goals.

Is guest services representative a stressful job?

A guest services representative role can be stressful due to frequent interactions with customers, handling complaints, and managing high-pressure situations. Success in the job often depends on strong communication skills, patience, and the ability to stay calm under pressure.
Guest Services Rep jobs near you
Infographic showing various Guest Services Rep job openings in Ohio as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $28,622 per year, or $13.8 per hour.

Guest Services Representative

InTown Suites

Dayton, OH

$13 - $16/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 22 days ago

InTown Suites rating

5.2

Company rating: 5.2 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.

Property Address:

8981 Kingsridge Drive
Dayton, Ohio 45458

The Guest Services Representative willassistthe guests efficiently, courteously, and professionally in all front office related functions.The Guest Services Representative will cover all aspects of the front office whenthe GeneralManager is not present.

Essential Duties and Responsibilities:

  • Ensures reservations are taken correctly and courteously

  • Represent hotel in a professional and courteous manner, check guests in and out ina timelyand efficient manner

  • Must be proficient in computer operating system

  • Availableat all timesto deal with guest issues in a professional manner

  • Notify General Manager or equivalentimmediatelyof any guest, employee, or cash concerns

  • Provide guidance to property staff as needed

  • Ensure compliance of safety and security standards

  • Reports to Regional Operations Manager in General Manager'sabsence

  • Responsible for bank deposits in General Manager'sabsence

  • Identifyand follow up on life/safety issues and inspection issues

  • Notify General Manager or equivalentimmediatelyof any safety and/or security violations of policy

  • Leave all desk and office areas in a clean and neat manner

  • Take responsibility forensuring that property is always clean and free of any trash and debris

Essential Qualifications:

  • Possess a valid driver's license, current autoinsuranceand a functioning automobile

  • Ability to read, understand, interpret information found in a variety of reports and other internal hotel information

  • Read, speak,writeand understand the English language to interact with guests, staff, handle administrative duties, etc.

  • Sufficient mathematical skills to calculate room revenue, average rate, occupancypercentageand count and balance a cash bank, etc.

  • General computerproficiency

  • Possess thorough knowledge of Front Office and related department operations, service standards and techniques, guest relations and etiquette, upselling techniques, to ensure the effective operation of the front office and related departments (examples include providing high level of service, effective staff training, proficient problem solving, effective cost controls, etc.).

  • Possess the knowledge and ability to perform a variety of front office and related positions in response to business needs

  • Ability to compose and express thoughts concisely to ensure effective communication

  • Ability and flexibility to work long hours on a regular basis and as business conditions demand

  • Ability to manage multiple activities often in stressful situations with time constraints

  • Ability to use time management skills to effectively get task accomplished

  • Ability to make effective judgment on allfacetsof front office operations and staff, and the ability to effectively solve guest and operational problems

Work Environment and Physical Requirements:

  • Indoor work with hard and carpeted surfaces

  • Standing for up to eight (8) hour shifts

  • Must be able to remain in a stationary position 50% of the time

  • Occasionally required to sit; climb, balance; stoop, kneel, crouch or crawl

  • Mustfrequentlylift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds

  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depthperceptionand ability to adjust focus.

  • Extensive use of hands and fingers for manipulation of keyboard, answering phone calls, calculator, copy machine, computerprinterand other office productivity machinery.

  • May be exposed to extreme weather conditions, cold, heat, rain if at an exterior property

  • Use ofcomputerterminal, which requires extensive eye contact with a video display terminal.

  • The person in this positionfrequentlycommunicates with employees/vendors.Mustbe able to exchangeaccurateinformation in these situations.

  • Travel to other properties within the market and to the bank

Perks & Benefits

  • Easy to follow training programs & supportive team throughout the onboarding process

  • Health, dental, vision,lifeand disability insurance for full-time employees

  • 401k with company match

  • PTO for full-time employees

  • Sundays off and no late shifts!

  • Weekly payroll

Electronic Acknowledgement:

When selecting the "Accept" or "Acknowledge" box, Iam agreeingthat I have read, understand and agree to this policy. The policy is Electronically Countersigned byInTownSuites upon your Acceptance in Workday.

Disclaimer:

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities,skillsand abilities.Additionalfunctions and requirements may be assigned by managers/supervisors asdeemedappropriate. This document does notrepresentan expressed or implied contract ofemploymentnor does it alter your at-will employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company maydeemappropriate.

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