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Guest Services Rep Jobs (NOW HIRING)

RPM RACEWAY

Guest Services Representative

Jersey City, NJ · On-site

$14 - $17.25/hr

GUEST SERVICES REPRESENTATIVE Join this exciting, growing entertainment destination as a member of the Guest Service Representative (GSR) team in Jersey City, NJ. GSR personnel must enjoy working ...

RPM RACEWAY

Guest Services Representative

Jersey City, NJ · On-site

$14 - $17.25/hr

GUEST SERVICES REPRESENTATIVE Join this exciting, growing entertainment destination as a member of the Guest Service Representative (GSR) team in Jersey City, NJ. GSR personnel must enjoy working ...

My Place Hotels

Guest Services Representative

Redding, CA · On-site

$17.50 - $18/hr

As a Guest Services Representative, your shift will be filled with various tasks aimed at providing top-notch service to our guests: * Guest Interaction: Welcome and greet guests with a warm and ...

AEG

Guest Services Representative

Bemidji, MN · On-site

$15/hr

Job Title: Guest Services Representative Department: Guest Services Reports to: General Manager and Event Security Supervisor FLSA Status: Hourly, Non-Exempt Compensation Grade: $15 Hourly ...

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Guest Services Rep information

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How much do guest services rep jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for guest services rep in the United States is $14.47, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $15.87 per hour, depending on experience, location, and employer.

What is a guest services rep?

Guest Services Representatives are professionals who assist customers or guests in settings such as hotels, resorts, theme parks, or event venues. Their duties typically include greeting guests, answering questions, providing information, handling check-ins and check-outs, and resolving complaints. They play a vital role in ensuring guests have a positive experience by delivering high-quality customer service and addressing any concerns promptly. Excellent communication, problem-solving, and interpersonal skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a guest services rep?

To thrive as a Guest Services Rep, you need excellent customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation software, POS systems, and basic office equipment is often required. Strong interpersonal skills, patience, and problem-solving abilities help you handle guest requests and resolve issues efficiently. These competencies ensure guests have a positive experience, which is crucial for customer satisfaction and business reputation.

How does a guest services rep typically handle challenging guest situations, and what support is available from the team?

Guest Services Representatives often encounter situations where guests may be upset or have specific concerns that require quick and empathetic resolution. Usually, the role involves following established protocols, actively listening to the guest, and collaborating with supervisors or other departments to resolve issues efficiently. Team members and managers are generally available to provide guidance or step in if an issue escalates, ensuring you never have to handle particularly difficult situations alone. Regular training and team meetings also help reps stay prepared and supported.

What is the difference between Guest Services Rep vs Front Desk Agent?

AspectGuest Services RepFront Desk Agent
CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service experience
Work EnvironmentHotels, resorts, cruise ships, event venuesHotels, motels, resorts
Employer & IndustryHospitality industry, customer-focused rolesHospitality industry, front-line customer service
Search & Comparison IntentCustomer service, guest assistance, hospitality rolesHotel front desk, check-in/out, reservations

Both Guest Services Reps and Front Desk Agents work in the hospitality industry, focusing on guest interaction and customer service. While their roles overlap significantly, Guest Services Reps often handle broader guest needs and inquiries, whereas Front Desk Agents primarily manage check-in/check-out processes and reservations. Understanding these distinctions can help job seekers target the right positions based on their skills and career goals.

Is guest services representative a stressful job?

A guest services representative role can be stressful due to frequent interactions with customers, handling complaints, and managing high-pressure situations. Success in the job often depends on strong communication skills, patience, and the ability to stay calm under pressure.

What cities are hiring for Guest Services Rep jobs?

Cities with the most Guest Services Rep job openings:

What states have the most Guest Services Rep jobs?

States with the most job openings for Guest Services Rep jobs include:

Guest Services Rep jobs near you
Infographic showing various Guest Services Rep job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $30,106 per year, or $14.5 per hour.

Guest Services Representative

U S National Whitewater Center

Charlotte, NC • On-site

$13 - $15.75/hr

Part-time

Re-posted 3 days ago

Job description

The Guest Services Representative at the Whitewater Center is responsible for creating a friendly and welcoming atmosphere for all guests. The Guest Services Representative must provide guests with guidance to best match our products and services with the needs of the guest. The Guest Services Representative is a part-time hourly position that reports directly to the Guest Services Leads.

 Responsibilities

  • Maintain accurate knowledge of activities, products, and services offered at Whitewater
  • Communicate with guests in a polite, clear, and confident manner
  • Be open to a variety of job functions, including parking, retail, pass sales, site tours, etc.
  • Check-in reserved guests through the Siriusware software system, print wrist bands, review the purchased experience, provide directions, and answer any questions
  • Prepare for the arrival of large groups to ensure a pleasant and efficient check-in
  • Actively communicate with all departments in order to facilitate the best possible experience for each guest
  • Other duties as assigned

 Requirements 

  • Outgoing, friendly, confident candidates with a passion for outdoor adventure and Whitewater’s mission of promoting healthy, active lifestyles
  • Maintain a clean, professional, and healthy appearance, and adhere to dress code standards
  • Excellent customer service and communication skills
  • Able to work well under pressure and make decisions independently
  • An honest and sincere passion for helping others and providing guidance
  • Adequate typing skills and the ability to quickly adapt to new software systems
  • Maintain availability to work holidays, evenings, and holidays as required

 Physical Demands

  • Must be able to work in an outdoor environment for long periods of time
  • Must be able to safely self-transport over uneven terrain or in a confined space
  • Must be able to independently arrive to and from shifts at Whitewater
  • Must be able to lift and move at least 50 pounds

 Benefits

  • Access to the Whitewater Center’s pass activities
  • Staff discount program and pro deals

 Overview of Department

The Guest Services Department is responsible for creating a friendly and welcoming atmosphere for all guests. The department provides exceptional customer care and clear communication with guests. Guest Services manages event production, private groups, retail operations, and all pass sales at the Whitewater Center.

Working at Whitewater 

Whitewater’s mission is rooted in the belief that we all share a genetic code that compels us to play outside and share these experiences with others. This mission is accomplished through promoting access and opportunities to play outside and bring people together. Our approach is simple: Make it compelling and easy to engage with nature and invite others to join. 

Legal Disclosures 

The Whitewater Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the Whitewater Center complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. The Whitewater Center is an employer that participates in the E-Verify program.