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Guest Services Rep Jobs (NOW HIRING)

ASM Global

Guest Services Representative

Bemidji, MN · On-site

$15/hr

Job Title: Guest Services Representative Department: Guest Services Reports to: General Manager and Event Security Supervisor FLSA Status: Hourly, Non-Exempt Compensation Grade: $15 Hourly ...

ASM Global

Guest Services Representative

Bemidji, MN · On-site

$15/hr

Job Title: Guest Services Representative Department: Guest Services Reports to: General Manager and Event Security Supervisor FLSA Status: Hourly, Non-Exempt Compensation Grade: $15 Hourly ...

Cooley

Guest Services Representative

Palo Alto, CA · On-site

$15.75 - $19.50/hr

Guest Services Representative Cooley is seeking a Guest Services Representative to join the Facilities/Office Services Team. Position Summary : The Guest Services Representative position plays a ...

Cooley LLP

Guest Services Representative

Palo Alto, CA · On-site

$15.50 - $19/hr

Guest Services Representative Cooley is seeking a Guest Services Representative to join the Facilities/Office Services Team. Position Summary : The Guest Services Representative position plays a ...

Cooley LLP

Guest Services Representative

Palo Alto, CA · On-site

$15.75 - $19.50/hr

Guest Services Representative Cooley is seeking a Guest Services Representative to join the Facilities/Office Services Team. Position Summary : The Guest Services Representative position plays a ...

My Place Hotels

Guest Services Representative

Mesa, AZ · On-site

$16.50 - $17/hr

As a Guest Services Representative, your shift will be filled with various tasks aimed at providing top-notch service to our guests: * Guest Interaction: Welcome and greet guests with a warm and ...

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Guest Services Rep information

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$18

How much do guest services rep jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for guest services rep in the United States is $14.47, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $15.87 per hour, depending on experience, location, and employer.

What is a guest services rep?

Guest Services Representatives are professionals who assist customers or guests in settings such as hotels, resorts, theme parks, or event venues. Their duties typically include greeting guests, answering questions, providing information, handling check-ins and check-outs, and resolving complaints. They play a vital role in ensuring guests have a positive experience by delivering high-quality customer service and addressing any concerns promptly. Excellent communication, problem-solving, and interpersonal skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a guest services rep?

To thrive as a Guest Services Rep, you need excellent customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation software, POS systems, and basic office equipment is often required. Strong interpersonal skills, patience, and problem-solving abilities help you handle guest requests and resolve issues efficiently. These competencies ensure guests have a positive experience, which is crucial for customer satisfaction and business reputation.

How does a guest services rep typically handle challenging guest situations, and what support is available from the team?

Guest Services Representatives often encounter situations where guests may be upset or have specific concerns that require quick and empathetic resolution. Usually, the role involves following established protocols, actively listening to the guest, and collaborating with supervisors or other departments to resolve issues efficiently. Team members and managers are generally available to provide guidance or step in if an issue escalates, ensuring you never have to handle particularly difficult situations alone. Regular training and team meetings also help reps stay prepared and supported.

What is the difference between Guest Services Rep vs Front Desk Agent?

AspectGuest Services RepFront Desk Agent
CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service experience
Work EnvironmentHotels, resorts, cruise ships, event venuesHotels, motels, resorts
Employer & IndustryHospitality industry, customer-focused rolesHospitality industry, front-line customer service
Search & Comparison IntentCustomer service, guest assistance, hospitality rolesHotel front desk, check-in/out, reservations

Both Guest Services Reps and Front Desk Agents work in the hospitality industry, focusing on guest interaction and customer service. While their roles overlap significantly, Guest Services Reps often handle broader guest needs and inquiries, whereas Front Desk Agents primarily manage check-in/check-out processes and reservations. Understanding these distinctions can help job seekers target the right positions based on their skills and career goals.

Is guest services representative a stressful job?

A guest services representative role can be stressful due to frequent interactions with customers, handling complaints, and managing high-pressure situations. Success in the job often depends on strong communication skills, patience, and the ability to stay calm under pressure.

What cities are hiring for Guest Services Rep jobs?

Cities with the most Guest Services Rep job openings:

What states have the most Guest Services Rep jobs?

States with the most job openings for Guest Services Rep jobs include:

Guest Services Rep jobs near you
Infographic showing various Guest Services Rep job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $30,106 per year, or $14.5 per hour.

Guest Services Representative

AVE by Korman Communities

Santa Clara, CA • On-site

$27 - $29/hr

Full-time

Re-posted 26 days ago

Job description

What is a Guest Services Representative at AVE?

Guest Services Representatives are the face of AVE and are responsible for setting a great first impression to residents, clients, prospects, and all other visitors to our hospitality-oriented, residential community. AVE's top priority is to provide a superior level of service to ensure our residents' needs are met and expectations are exceeded. Our Guest Services team members approach delivering AVE's high standards of service with a positive and enthusiastic attitude each and every day.

You will thrive in this role if...

  • You are proactive. Guest Services Representatives anticipate and address residents' needs and urgently follow up on any questions or concerns as needed.
  • You have a hospitality-focused mindset. AVE has a unique twist on residential communities and specializes in short-term furnished apartments with a focus on hospitality. You will be responsible for providing high-touch customer service to our residents and guests every day. 
  • You have an eye for detail. You will keep all reservations up-to-date with detailed notes and walk suites prior to guest arrival to ensure all AVE brand standards are met.
  • You have excellent communication skills. You will communicate with residents and guests directly by responding to requests via emails, phone calls, and face-to-face interactions. You will also communicate internally through coordination with management, maintenance, and housekeeping team members regarding move-ins, move-outs, make-readies, and work orders.
  • You are highly organized and skilled at multi-tasking. You will be responsible for day-to-day operations at the community, such as creating key cards, logging packages, check-in and check-out procedures, servicing the coffee station, and more.
  • You are a team player. You develop and maintain positive and professional relationships and actively contribute to the team achieving AVE's business goals.
  • You know and love your community. You will help residents and clients with directions and recommendations for points of interest in your area.
  • You have a passion for representing a luxury lifestyle. You will assist with sales efforts by greeting prospects with a smile and serve as a point of contact for VIP corporate clients.
  • You are flexible and adaptable. You will provide leasing assistance when needed at the community, including answering prospect questions via phone calls, touring prospects around the community, and managing prospect information in our CRM. 

Requirements

  • Must have face-to-face customer service experience in the hospitality industry. 
  • Travel, relocation, corporate housing, or multifamily industry experience strongly preferred. 
  • Prior experience in a leasing or sales role is a plus. 
  • Strong interpersonal and relationship building skills.
  • Professional verbal and written communication skills.
  • Detail orientation and excellent organizational skills. 
  • Ability to problem solve as well as proactively alleviate potential resident concerns. 
  • Willingness to master and use industry systems and programs (Yardi and/or Orion experience is a plus!).
  • Ability to work independently as well as in a team environment.

Must be available to work the required full-time schedule of Monday through Friday 2:30pm to 11:00pm. 

Compensation

  • $27-29/hour

Individual compensation decisions will vary as the hourly base compensation range provided is approximate and determined by a variety of factors including but not limited to experience, qualifications, education, and geographic location. AVE also offers additional bonus potential paid out on a monthly and/or quarterly basis (dependent upon the position), which is not included in the base compensation range listed above. All applicants who meet the general job requirements as outlined in the description are encouraged to apply.

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