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Guest Services Rep Jobs (NOW HIRING)

My Place Hotel

Guest Services Representative

Carson City, NV · On-site

$13.25 - $16.25/hr

Guest Services Representative Are you ready to join a team dedicated to delivering exceptional guest experiences? My Place Hotel is looking for a motivated and detail-oriented Guest Services ...

My Place Hotel

Guest Services Representative

Wixom, MI · On-site

$16/hr

Guest Services Representative Are you ready to join a team dedicated to delivering exceptional guest experiences? My Place Hotel is looking for a motivated and detail-oriented Guest Services ...

My Place Hotel

Guest Services Representative

Jamestown, ND · On-site

$13.50 - $16.25/hr

Guest Services Representative Are you ready to join a team dedicated to delivering exceptional guest experiences? My Place Hotel is looking for a motivated and detail-oriented Guest Services ...

Sole Solutions

Guest Services Representative

Paramus, NJ · On-site

$13.75 - $16.75/hr

Guest Services Representative The Guest Services Rep is responsible for providing exceptional customer service to guests, and visitors by creating a welcoming environment, assisting with inquiries ...

Trinity Health

Guest Services Representative

Grand Rapids, MI · On-site

$13 - $15.75/hr

What the Guest Services Representative will do: * Communicates, collaborates, and welcomes colleagues, patients, visitors, volunteers and families. * Provides visitor stickers to all patients and ...

Sole Solutions

Guest Services Representative

Paramus, NJ · On-site

$22 - $26/hr

Guest Services Representative The Guest Services Rep is responsible for providing exceptional customer service to guests, and visitors by creating a welcoming environment, assisting with inquiries ...

RPM RACEWAY

Guest Services Representative

Jersey City, NJ · On-site

$14 - $17.25/hr

GUEST SERVICES REPRESENTATIVE Join this exciting, growing entertainment destination as a member of the Guest Service Representative (GSR) team in Jersey City, NJ. GSR personnel must enjoy working ...

RPM RACEWAY

Guest Services Representative

Jersey City, NJ · On-site

$14 - $17.25/hr

GUEST SERVICES REPRESENTATIVE Join this exciting, growing entertainment destination as a member of the Guest Service Representative (GSR) team in Jersey City, NJ. GSR personnel must enjoy working ...

D U Kartik Inc

Guest Services Represenative

Prattville, AL · On-site

$11 - $18/hr

Hotel Guest Services Representative Baymont by Wyndham Prattville is currently seeking a motivated and dependable Guest Services Representative to join our team. We are looking for someone who is ...

RPM Raceway

Guest Services Representative

Jersey City, NJ · On-site

$14 - $17.25/hr

Guest Services Representative Join this exciting, growing entertainment destination as a member of the Guest Service Representative (GSR) team in Jersey City, NJ. GSR personnel must enjoy working ...

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Guest Services Rep information

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How much do guest services rep jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for guest services rep in the United States is $14.47, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $15.87 per hour, depending on experience, location, and employer.

What is a guest services rep?

A guest services representative is a customer service professional who assists guests with check-in, check-out, inquiries, and resolving issues in hospitality settings such as hotels or resorts. They often use communication skills, problem-solving abilities, and may work with reservation systems or guest management software. The role typically requires a friendly demeanor and the ability to handle multiple tasks efficiently.

What is the highest paying customer service job?

Guest services representatives typically earn moderate wages, but higher-paying customer service roles include positions such as customer success managers, technical support managers, and call center directors, often requiring specialized skills and experience. Executive-level customer service roles or those in industries like finance or technology tend to offer the highest salaries in the field.

What are Guest Services Representatives?

Guest Services Representatives are professionals who assist customers or guests in settings such as hotels, resorts, theme parks, or event venues. Their duties typically include greeting guests, answering questions, providing information, handling check-ins and check-outs, and resolving complaints. They play a vital role in ensuring guests have a positive experience by delivering high-quality customer service and addressing any concerns promptly. Excellent communication, problem-solving, and interpersonal skills are essential for success in this role.

What jobs pay 4000 a week without a degree?

Guest Services Representatives typically do not earn $4,000 weekly; however, high-level roles in sales, real estate, or certain skilled trades like commercial diving or specialized construction can reach or exceed this income without requiring a college degree. These jobs often rely on experience, certifications, or commission-based pay structures. Earning this level of income usually involves significant experience, sales skills, or working in high-demand industries.

How can I make $2000 a week working from home?

Guest Services Representatives working from home typically earn between $12 and $20 per hour, making it challenging to reach $2000 weekly without extensive hours or additional roles. Increasing income may involve taking on multiple shifts, developing specialized customer service skills, or pursuing higher-paying remote positions in related fields such as virtual assistance or sales. Consistent high performance and experience can also lead to higher pay rates over time.

What are the key skills and qualifications needed to thrive as a Guest Services Rep, and why are they important?

To thrive as a Guest Services Rep, you need excellent customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation software, POS systems, and basic office equipment is often required. Strong interpersonal skills, patience, and problem-solving abilities help you handle guest requests and resolve issues efficiently. These competencies ensure guests have a positive experience, which is crucial for customer satisfaction and business reputation.

How does a Guest Services Rep typically handle challenging guest situations, and what support is available from the team?

Guest Services Representatives often encounter situations where guests may be upset or have specific concerns that require quick and empathetic resolution. Usually, the role involves following established protocols, actively listening to the guest, and collaborating with supervisors or other departments to resolve issues efficiently. Team members and managers are generally available to provide guidance or step in if an issue escalates, ensuring you never have to handle particularly difficult situations alone. Regular training and team meetings also help reps stay prepared and supported.

What is the difference between Guest Services Rep vs Front Desk Agent?

AspectGuest Services RepFront Desk Agent
CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service experience
Work EnvironmentHotels, resorts, cruise ships, event venuesHotels, motels, resorts
Employer & IndustryHospitality industry, customer-focused rolesHospitality industry, front-line customer service
Search & Comparison IntentCustomer service, guest assistance, hospitality rolesHotel front desk, check-in/out, reservations

Both Guest Services Reps and Front Desk Agents work in the hospitality industry, focusing on guest interaction and customer service. While their roles overlap significantly, Guest Services Reps often handle broader guest needs and inquiries, whereas Front Desk Agents primarily manage check-in/check-out processes and reservations. Understanding these distinctions can help job seekers target the right positions based on their skills and career goals.

What cities are hiring for Guest Services Rep jobs? Cities with the most Guest Services Rep job openings:
What states have the most Guest Services Rep jobs? States with the most job openings for Guest Services Rep jobs include:
Guest Services Rep jobs near you

Guest Services Representative

Rapid City Best Western Ramkota Hotel

Rapid City, SD • On-site

$13.25 - $16.25/hr

Other

Medical, Dental, Life, Retirement, PTO

Posted 17 days ago

Job description

Job Summary: We are looking for an attentive, engaging, and service-oriented Guest Service Representative to join our team. Guest Service Representatives are often the first in-person contact for hotel guests and support guests' realized and unrealized needs throughout the hospitality experience. The primary responsibility of a Guest Service Representative is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, and maintain excellent communication with guests, peers, and supervisors.

Benefits

  • Medical and Dental Insurance
  • PTO
  • Competitive Pay
  • 401(k) Retirement Savings Plan
  • Life Insurance
  • Disability Insurance
  • Hotel Room Discounts
  • Ongoing Training and Career Development
Responsibilities 
  • Greet guests and perform check-in/out procedures 
  • Follow all cash and credit card procedures required by hotel and brand standard
  • Check expected departures and clear check out
  • Update housekeeping room status 
  • Explain any of the hotel’s promotional items, and mention various hotel amenities, (i.e. free breakfast, spa, fitness center, voice mail, etc.) to  guests during lags in phone or in-person conversations 
  • Respond promptly to any guests’ inquiries or complaints and offer alternate solutions if guest  demand cannot be met 
  • Demonstrate commitment to servicing the guest by being hospitable and accommodating 
  • Document any guest accidents by completing the accident report form  

Qualifications

  • High School diploma or GED preferred 
  • One year of hospitality experience required 
  • Customer service experience required 
  • Experience handling cash and credit card procedures 
  • Attention to detail 
  • Ability and flexibility to work various shifts including evenings, weekends, and holidays

About Us: At Regency Hotel Management, hospitality is who we are—and what we do best. Since 1965, we've been leaders in driving maximum profit while creating asset value for clients. Our team of hotel management experts provides thoughtful, hands-on guidance inspired by years of professional experience. Our teams across our multiple locations are always growing, and we're looking for motivated individuals to join us!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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