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Guest Services Rep Jobs (NOW HIRING)

D U Kartik Inc

Guest Services Represenative

Prattville, AL · On-site

$11 - $18/hr

Hotel Guest Services Representative Baymont by Wyndham Prattville is currently seeking a motivated and dependable Guest Services Representative to join our team. We are looking for someone who is ...

My Place Hotels

Guest Services Representative

Fargo, ND · On-site

$15 - $15.50/hr

As a Guest Services Representative, your shift will be filled with various tasks aimed at providing top-notch service to our guests: * Guest Interaction: Welcome and greet guests with a warm and ...

Cooley

Guest Services Representative

Palo Alto, CA · On-site

$15.75 - $19.50/hr

Guest Services Representative Cooley is seeking a Guest Services Representative to join the Facilities/Office Services Team. Position Summary : The Guest Services Representative position plays a ...

Cooley LLP

Guest Services Representative

Palo Alto, CA · On-site

$15.50 - $19/hr

Guest Services Representative Cooley is seeking a Guest Services Representative to join the Facilities/Office Services Team. Position Summary : The Guest Services Representative position plays a ...

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Guest Services Rep information

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How much do guest services rep jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for guest services rep in the United States is $14.47, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $15.87 per hour, depending on experience, location, and employer.

What is a guest services rep?

A guest services representative is a customer service professional who assists guests with check-in, check-out, inquiries, and resolving issues in hospitality settings such as hotels or resorts. They often use communication skills, problem-solving abilities, and may work with reservation systems or guest management software. The role typically requires a friendly demeanor and the ability to handle multiple tasks efficiently.

What is the highest paying customer service job?

Guest services representatives typically earn moderate wages, but higher-paying customer service roles include positions such as customer success managers, technical support managers, and call center directors, often requiring specialized skills and experience. Executive-level customer service roles or those in industries like finance or technology tend to offer the highest salaries in the field.

What are Guest Services Representatives?

Guest Services Representatives are professionals who assist customers or guests in settings such as hotels, resorts, theme parks, or event venues. Their duties typically include greeting guests, answering questions, providing information, handling check-ins and check-outs, and resolving complaints. They play a vital role in ensuring guests have a positive experience by delivering high-quality customer service and addressing any concerns promptly. Excellent communication, problem-solving, and interpersonal skills are essential for success in this role.

What jobs pay 4000 a week without a degree?

Guest Services Representatives typically do not earn $4,000 weekly; however, high-level roles in sales, real estate, or certain skilled trades like commercial diving or specialized construction can reach or exceed this income without requiring a college degree. These jobs often rely on experience, certifications, or commission-based pay structures. Earning this level of income usually involves significant experience, sales skills, or working in high-demand industries.

How can I make $2000 a week working from home?

Guest Services Representatives working from home typically earn between $12 and $20 per hour, making it challenging to reach $2000 weekly without extensive hours or additional roles. Increasing income may involve taking on multiple shifts, developing specialized customer service skills, or pursuing higher-paying remote positions in related fields such as virtual assistance or sales. Consistent high performance and experience can also lead to higher pay rates over time.

What are the key skills and qualifications needed to thrive as a Guest Services Rep, and why are they important?

To thrive as a Guest Services Rep, you need excellent customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation software, POS systems, and basic office equipment is often required. Strong interpersonal skills, patience, and problem-solving abilities help you handle guest requests and resolve issues efficiently. These competencies ensure guests have a positive experience, which is crucial for customer satisfaction and business reputation.

How does a Guest Services Rep typically handle challenging guest situations, and what support is available from the team?

Guest Services Representatives often encounter situations where guests may be upset or have specific concerns that require quick and empathetic resolution. Usually, the role involves following established protocols, actively listening to the guest, and collaborating with supervisors or other departments to resolve issues efficiently. Team members and managers are generally available to provide guidance or step in if an issue escalates, ensuring you never have to handle particularly difficult situations alone. Regular training and team meetings also help reps stay prepared and supported.

What is the difference between Guest Services Rep vs Front Desk Agent?

AspectGuest Services RepFront Desk Agent
CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service experience
Work EnvironmentHotels, resorts, cruise ships, event venuesHotels, motels, resorts
Employer & IndustryHospitality industry, customer-focused rolesHospitality industry, front-line customer service
Search & Comparison IntentCustomer service, guest assistance, hospitality rolesHotel front desk, check-in/out, reservations

Both Guest Services Reps and Front Desk Agents work in the hospitality industry, focusing on guest interaction and customer service. While their roles overlap significantly, Guest Services Reps often handle broader guest needs and inquiries, whereas Front Desk Agents primarily manage check-in/check-out processes and reservations. Understanding these distinctions can help job seekers target the right positions based on their skills and career goals.

What cities are hiring for Guest Services Rep jobs? Cities with the most Guest Services Rep job openings:
What states have the most Guest Services Rep jobs? States with the most job openings for Guest Services Rep jobs include:
Guest Services Rep jobs near you
Infographic showing various Guest Services Rep job openings in the United States as of July 2026, with employment types broken down into 70% Full Time, 29% Part Time, and 1% Temporary. Highlights an 100% Physical job distribution, with an average salary of $30,106 per year, or $14.5 per hour.
Guest Services Representative

Guest Services Representative

PARK DISTRICT OF OAK PARK

Oak Park, IL

$16/hr

Part-time

PTO

Posted 10 days ago

Job description

Overview:

The Guest Services Representative is a Part-Time Position. We offer competitive compensation, PTO and an employee discount for part-time employees.

Job Purpose:

The Part-Time Guest Services Representative is responsible for providing reception and registration services to patrons of the Park District of Oak Park.

This position is an integral component to the Park District of Oak Park. The Guest Services Representative will work at various locations depending on season and scheduling needs including Ridgeland Common Recreation Complex, the Gymnastics Recreation Center, the Community Recreation Center, and Rehm Pool.

Essential Functions:

Handles guest point of contact duties including guest services, registration and membership processing, public relations, and facility guidance.

Guest Services Functions:

  • Demonstrates positive public relations techniques while recognizing, welcoming, and assisting Park District patrons and via email, over the phone, or in person.
  • Accepts, verifies, and processes program registrations and any required support documentation; includes entering, balancing, and printing out daily batch reports.
  • Responsible for accepting, verifying, and processing membership applications; includes entering, taking pictures for photo IDs, and following all cash handling procedures for account payments.
  • Assists guests with registration inquiries, including suggesting programs and services that are appropriate for the registrant's age, ability, interests, and availability.
  • Aid in troubleshooting technical issues as it pertains to registration that a patron may be experiencing.
  • Follows and promotes PDOP Guest Services Standards.
  • Acts resourcefully and proactively to gather programming and facility information from sources, including the program brochure, website, newsletters, and from staff in order to provide the public with the most up-to-date information.
  • Processes refunds and programs transfers as requested or necessary.
  • Seeks guest and community input, suggestions, and complaints regarding program registration, guest services and office operations, and sees that the proper personnel are notified to resolve and address these comments.
  • Maintains complete understanding of internet registration system and procedures.
  • Completes various cleaning assignments to assist with the upkeep of the facility.
  • Provides support to recreation programming staff by printing class rosters, attendance sheets for instructors, making phone calls, sending emails or making contact when special circumstances occur.
  • Works as a cashier in the Skate Shop and at the Check-In Table at Ridgeland Common.
  • Works as a cashier in Rehm and Ridgeland Pools to check in and out pool guests.

Additional Functions:

  • Assists supervisors and managers with day-to-day computer software system relating to registration, but not limited to program master maintenance, reports, over/under payment communications, program confirmation communications, web registration support, household maintenance, and facility permit/reservation processing and refunds.
  • Keeps supervisors and managers informed of issues and activities related to program registration to ensure effective district operations and quality guest experiences.
  • Maintains program flyer display racks in lobbies and on bulletin boards.
  • Attending necessary staff meetings and training courses as assigned.
  • Performs other projects as assigned by full time Special Facilities, Recreation, Business, or administrative staff.

Required:

  • High School Diploma or equivalent. Additional college or trade education preferred.
  • Minimum of one year of customer service experience, preferably in a municipal government agency or in a recreational setting.
  • Intellectual and conceptual ability to create productive, sensible, and customer friendly processes and systems to serve the public.
  • Certification in advanced Cardiopulmonary Resuscitation (CPR), First Aid and Automated External Defibrillator (AED) within 1 month of employment and keep certification current. The district provides this training.
  • Initiative to continue to learn how to use new and updated computer software programs.
  • Must be willing and able to work varied and long shifts including holidays, weekends and in support of events as needed.

Work Environment, Physical Demands and Considerations:

  • Manual dexterity sufficient to type on a keyboard and handle equipment.
  • Must be able to work in a variety of physical positions, including sitting, bending, reaching, standing, walking, and lifting and carrying 35 lbs.
  • Other requirements may include talking, hearing, and seeing to perform the necessary duties: Operate office equipment including but not limited to computers, printers, copiers, and telephones.
  • Normal office conditions for the majority of work may include occasional light and temperature variations.
  • May be exposed to occasional inclement weather as position may require outdoor work.
  • May include relocating to other registration offices when requested or needed.
  • Ability to understand and carry out verbal and/or written instructions efficiently and effectively.
  • Ability to communicate instructions, ideas, and recommendations in a clear and concise verbal and written manner.
  • Ability to handle questions, complaints, and concerns from the public or staff in a friendly, courteous, and professional manner. Troubleshoot complications when situations arise.
  • Ability to use independent judgment, initiative, and respond to unexpected or unplanned events or demands, and complete tasks without immediate supervision.

Hours/Schedule: We are looking to hire two employees:

Average number of hours per week: 16-19 hours for employee 1.

Average number of hours per week: 26-29 hours for employee 2.

Hours will vary, Monday - Friday, 5:00 a.m. - 10:00 a.m., 10:00 a.m. -3:00 p.m., 3:00 p.m. - 7:00 p.m., 7:00 p.m. -10:00 p.m., Sunday - Saturday.

Customers:

Internal: Park District employees

External: Patrons of Park District of Oak Park; residents of Oak Park

This job description is not designed to cover or contain a comprehensive listing of activities, duties, functions or responsibilities that are required of the employee for this job. Duties, functions, activities or responsibilities may change at any time with or without notice.

The Park District is an Equal Opportunity Employer!

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