ZipRecruiter

Log In

1

Guest Services Rep Jobs (NOW HIRING)

My Place Hotel

Guest Services Representative

Punta Gorda, FL · On-site

$12.25 - $15/hr

Guest Services Representative Are you ready to join a team dedicated to delivering exceptional guest experiences? My Place Hotel is looking for a motivated and detail-oriented Guest Services ...

Nothing Bundt Cakes

Guest Services Representative

Clermont, FL · On-site

$12 - $14.75/hr

Guest Service Representative REPORTS TO: Bakery Manager/Lead Operator Position Summary: The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests ...

AEG

Guest Services Representative

Sioux Falls, SD · On-site

$13 - $16/hr

Summary - A Guest Service Representative is responsible for assisting patrons during events in ushering, ticket taking, crowd management and guest services in the Denny Sanford PREMIER Center, Sioux ...

My Place Hotel

Guest Services Representative

Monaca, PA

$12.25 - $15/hr

Guest Services Representative Are you ready to join a team dedicated to delivering exceptional guest experiences? My Place Hotel is looking for a motivated and detail-oriented Guest Services ...

Trinity Health

Guest Services Representative

Grand Rapids, MI · On-site

$13 - $15.75/hr

What the Guest Services Representative will do: * Communicates, collaborates, and welcomes colleagues, patients, visitors, volunteers and families. * Provides visitor stickers to all patients and ...

Sole Solutions

Guest Services Representative

Paramus, NJ · On-site

$22 - $26/hr

Guest Services Representative The Guest Services Rep is responsible for providing exceptional customer service to guests, and visitors by creating a welcoming environment, assisting with inquiries ...

New

next page

Showing results 1-20

All JobsGuest Services Rep Jobs

Guest Services Rep information

See salary details

$8

$14

$18

How much do guest services rep jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for guest services rep in the United States is $14.47, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $15.87 per hour, depending on experience, location, and employer.

What are Guest Services Representatives?

Guest Services Representatives are professionals who assist customers or guests in settings such as hotels, resorts, theme parks, or event venues. Their duties typically include greeting guests, answering questions, providing information, handling check-ins and check-outs, and resolving complaints. They play a vital role in ensuring guests have a positive experience by delivering high-quality customer service and addressing any concerns promptly. Excellent communication, problem-solving, and interpersonal skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a Guest Services Rep, and why are they important?

To thrive as a Guest Services Rep, you need excellent customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation software, POS systems, and basic office equipment is often required. Strong interpersonal skills, patience, and problem-solving abilities help you handle guest requests and resolve issues efficiently. These competencies ensure guests have a positive experience, which is crucial for customer satisfaction and business reputation.

How does a Guest Services Rep typically handle challenging guest situations, and what support is available from the team?

Guest Services Representatives often encounter situations where guests may be upset or have specific concerns that require quick and empathetic resolution. Usually, the role involves following established protocols, actively listening to the guest, and collaborating with supervisors or other departments to resolve issues efficiently. Team members and managers are generally available to provide guidance or step in if an issue escalates, ensuring you never have to handle particularly difficult situations alone. Regular training and team meetings also help reps stay prepared and supported.

What is the difference between Guest Services Rep vs Front Desk Agent?

AspectGuest Services RepFront Desk Agent
CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service experience
Work EnvironmentHotels, resorts, cruise ships, event venuesHotels, motels, resorts
Employer & IndustryHospitality industry, customer-focused rolesHospitality industry, front-line customer service
Search & Comparison IntentCustomer service, guest assistance, hospitality rolesHotel front desk, check-in/out, reservations

Both Guest Services Reps and Front Desk Agents work in the hospitality industry, focusing on guest interaction and customer service. While their roles overlap significantly, Guest Services Reps often handle broader guest needs and inquiries, whereas Front Desk Agents primarily manage check-in/check-out processes and reservations. Understanding these distinctions can help job seekers target the right positions based on their skills and career goals.

What cities are hiring for Guest Services Rep jobs? Cities with the most Guest Services Rep job openings:
What states have the most Guest Services Rep jobs? States with the most job openings for Guest Services Rep jobs include:
Guest Services Rep jobs near you
Infographic showing various Guest Services Rep job openings in the United States as of May 2026, with employment types broken down into 24% Full Time, 74% Part Time, and 2% Temporary. Highlights an 100% Physical job distribution, with an average salary of $30,106 per year, or $14.5 per hour.
Guest Services Representative

Guest Services Representative

RPM Raceway

Farmingdale, NY

$17/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

Guest Services Representative

Long Island - Farmingdale, NY 11735

Overview

Salary Range $17.00 - $17.00 Hourly

Guest Service Representative

RPM Raceway is developing one of the most exciting competitive social experiences in the USA. RPM venues offer multi-level high speed go-kart racing, immersive gaming arenas and immersive attractions, and premium food & beverage programs. Every RPM Raceway venue welcomes friends, family and colleagues to engage in friendly competition and create memories filled with celebration and connection.

Calling all guest service wizards with a passion for fun! RPM Raceway, is on the hunt for a talented and driven Guest Service Representative to join our electrifying team! If you thrive in a fast-paced environment and love keeping the thrills rolling, this could be your dream job.

The Guest Service Representative will be the face of our brand, the ideal candidate will provide exceptional service to every guest who walks through our doors. From greeting visitors with a warm welcome to assisting them with their needs throughout their visit, you will play a crucial role in ensuring that every guest has a memorable and enjoyable experience at our venue.

KEY RESPONSIBILITIES

  • Supports customers by answering phone calls, greeting, and assisting them in person.
  • Assists customers in the self-registration process.
  • Sells karting options including up-selling races & specials.
  • Sells memberships, arcade cards, snacks, apparel, parties, etc.
  • Takes payment of cash, credit cards, and coupons for specials, etc.
  • Schedules and places customers into races, groups, and teams.
  • Opens/closes cash registers, reconciles register drawer at shift close, balances transactions.
  • Prepares merchandise displays, Re-stocks food and apparel and maintains inventory.
  • Sets up Retail parties and small group events and provides attentive customer service.
  • Acts as Event Coordinator for Birthday parties and other retail events.
  • Develops Daily To-Do lists and accomplishes tasks as time permits.
  • Opens and Closes Shifts with attention to preparation and readiness for the following shift.
  • Always keeps venue in premier condition - completes all opening and closing duties.
  • Adheres to safety regulations and industry standards.
  • Must be available on weekends as needed.

IDEALLY YOU'LL HAVE:

  • 1+ years of customer service experience in hospitality, entertainment, or retail
  • High School diploma or G.E.D from an accredited institution.
  • College attendance working towards a degree is preferable with flexible hours available.
  • Helpful, friendly, and patient attitude and disposition with ability to SMILE at all times.
  • Excellent interpersonal and communication skills and a great team player
  • Ability to accurately record information with strong attention to detail.
  • Able to multi-task and problem solve.
  • Able to work 15 to 28 hours per week including weekends and holidays.
  • Make RPM Raceway the best experience for every racer that walks through our door.
  • Must be 18+

You'll crush it if you have experience with:

  • Thrive in a Dynamic Environment : You possess an appetite for working in a fast paced, high growth environment
  • Delivering Exceptional Service : A proven track record of going above and beyond for customers.
  • Building Rapport : Creating positive connections with people from diverse backgrounds.
  • Problem-Solving : Quickly finding solutions to challenges and exceeding guest expectations.
  • Driven Learner & Team Player : You are ambitious, eager to learn and a natural team player
  • Positive Energy & Collaborative Spirit: You exude and create positive energy
  • Safety First: Uphold safety regulations and industry standards to keep everyone safe.

BENEFITS THAT MATTER

  • A culture that provides you a sense of belonging
  • Competitive pay that values your contributions
  • Incentives
  • Paid holidays
  • Travel Perks
  • Racing & Entertainment Perks
  • Health/Life Insurance
  • 401k
  • Paid Time Off
  • Dental/Vision

Apply