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Guest Services Rep Jobs in Georgia (NOW HIRING)

Embassy Suites

Guest Services Representative

Brunswick, GA · On-site

$12.25 - $15/hr

As Guest Service Representative you will represent the hotel to the guest throughout all stages of the guest's stay. This position is responsible for performing the activities of the front desk ...

InTown Suites

Guest Services Representative

Snellville, GA

$11.75 - $14.25/hr

The Guest Services Representative will cover all aspects of the front office when the General Manager is not present. Essential Duties and Responsibilities: * Ensures reservations are taken correctly ...

InTown Suites

Guest Services Representative

Snellville, GA · On-site

$11.75 - $14.25/hr

The Guest Services Representative will cover all aspects of the front office when the General Manager is not present. Essential Duties and Responsibilities: * Ensures reservations are taken correctly ...

InTown Suites

Guest Services Representative

Columbus, GA · On-site

$12 - $14.75/hr

The Guest Services Representative will cover all aspects of the front office when the General Manager is not present. Essential Duties and Responsibilities: * Ensures reservations are taken correctly ...

InTown Suites

Guest Services Representative

Macon, GA

$13 - $15.75/hr

The Guest Services Representative will cover all aspects of the front office whenthe GeneralManager is not present. Essential Duties and Responsibilities: * Ensures reservations are taken correctly ...

InTown Suites

Guest Services Representative

Macon, GA · On-site

$13 - $15.75/hr

The Guest Services Representative will cover all aspects of the front office when the General Manager is not present. Essential Duties and Responsibilities: * Ensures reservations are taken correctly ...

InTown Suites

Guest Services Representative

Columbus, GA

$12 - $14.75/hr

The Guest Services Representative will cover all aspects of the front office when the General Manager is not present. Essential Duties and Responsibilities: * Ensures reservations are taken correctly ...

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Guest Services Rep information

See Georgia salary details

$7

$12

$15

How much do guest services rep jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for guest services rep in Georgia is $12.22, according to ZipRecruiter salary data. Most workers in this role earn between $10.96 and $13.41 per hour, depending on experience, location, and employer.

What is a guest services rep?

Guest Services Representatives are professionals who assist customers or guests in settings such as hotels, resorts, theme parks, or event venues. Their duties typically include greeting guests, answering questions, providing information, handling check-ins and check-outs, and resolving complaints. They play a vital role in ensuring guests have a positive experience by delivering high-quality customer service and addressing any concerns promptly. Excellent communication, problem-solving, and interpersonal skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a guest services rep?

To thrive as a Guest Services Rep, you need excellent customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation software, POS systems, and basic office equipment is often required. Strong interpersonal skills, patience, and problem-solving abilities help you handle guest requests and resolve issues efficiently. These competencies ensure guests have a positive experience, which is crucial for customer satisfaction and business reputation.

How does a guest services rep typically handle challenging guest situations, and what support is available from the team?

Guest Services Representatives often encounter situations where guests may be upset or have specific concerns that require quick and empathetic resolution. Usually, the role involves following established protocols, actively listening to the guest, and collaborating with supervisors or other departments to resolve issues efficiently. Team members and managers are generally available to provide guidance or step in if an issue escalates, ensuring you never have to handle particularly difficult situations alone. Regular training and team meetings also help reps stay prepared and supported.

What is the difference between Guest Services Rep vs Front Desk Agent?

AspectGuest Services RepFront Desk Agent
CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service experience
Work EnvironmentHotels, resorts, cruise ships, event venuesHotels, motels, resorts
Employer & IndustryHospitality industry, customer-focused rolesHospitality industry, front-line customer service
Search & Comparison IntentCustomer service, guest assistance, hospitality rolesHotel front desk, check-in/out, reservations

Both Guest Services Reps and Front Desk Agents work in the hospitality industry, focusing on guest interaction and customer service. While their roles overlap significantly, Guest Services Reps often handle broader guest needs and inquiries, whereas Front Desk Agents primarily manage check-in/check-out processes and reservations. Understanding these distinctions can help job seekers target the right positions based on their skills and career goals.

Is guest services representative a stressful job?

A guest services representative role can be stressful due to frequent interactions with customers, handling complaints, and managing high-pressure situations. Success in the job often depends on strong communication skills, patience, and the ability to stay calm under pressure.
Guest Services Rep jobs near you
Infographic showing various Guest Services Rep job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $25,421 per year, or $12.2 per hour.

Guest Services Representative

Embassy Suites - Brunswick

Brunswick, GA • On-site

$12.25 - $15/hr

Full-time

Re-posted 15 days ago

Job description

EMBASSY SUITES BRUNSWICK is looking for an attentive, engaging, and service-oriented Guest Services Representative to join our team!
 
As Guest Service Representative you will represent the hotel to the guest throughout all stages of the guest's stay.  This position is responsible for performing the activities of the front desk including reservations, guest services, and telephone calls.  
 
 
 
Benefits 
  • Paid Holidays
  • Employee Referral Program
  • Opportunities for Advancement 
  • Hotel Discounts for you, your friends and family
  • Access to our Talent team to help you reach your career growth goals
Responsibilities 
  • Uses suggestive selling techniques to sell rooms and to promote other services of the hotel and upsells hotel rooms according to hotel standard procedures.
  • Follows all guidelines in regard to guest service, including, but not limited to check-in, reservations, check out, special requests and pre-registration
  • Respond promptly to any guests’ inquiries or complaints in a friendly manner and offer alternate solutions if guest demand cannot be met 
  • Demonstrate commitment to servicing the guest by being hospitable and accommodating 
  • Document any guest accidents by completing the accident report form  

Qualifications

  • High School diploma or GED preferred OR 6 months of related experience/training
  • One year of hospitality experience preferred
  • Experience handling cash and credit card procedures 
  • Basic Math skills
  • Attention to detail 
  • Ability and flexibility to work various shifts including evenings, weekends, and holidays

EEO Statement

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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