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Guest Services Representative Jobs (NOW HIRING)

Nothing Bundt Cakes

Guest Services Representative

Lake Mary, FL · On-site

$11.75 - $14.50/hr

Guest Service Representative REPORTS TO: Bakery Manager/Lead Operator Full time and part time available. Day time (9-330pm) and Evening Shifts (3-6:30) Position Summary: The Nothing Bundt Cakes (NbC ...

My Place Hotel

Guest Services Representative

Carson City, NV · On-site

$13.25 - $16.25/hr

Guest Services Representative Are you ready to join a team dedicated to delivering exceptional guest experiences? My Place Hotel is looking for a motivated and detail-oriented Guest Services ...

My Place Hotel

Guest Services Representative

Punta Gorda, FL · On-site

$12.25 - $15/hr

Guest Services Representative Are you ready to join a team dedicated to delivering exceptional guest experiences? My Place Hotel is looking for a motivated and detail-oriented Guest Services ...

My Place Hotel

Guest Services Representative

Fargo, ND · On-site

$15.50/hr

Guest Services Representative Are you ready to join a team dedicated to delivering exceptional guest experiences? My Place Hotel is looking for a motivated and detail-oriented Guest Services ...

Legends Global

Guest Services Representative

Glendale, AZ · On-site

$12.25 - $15/hr

Legends Global Guest Services Representative Legends Global combines unmatched expertise with a global reach, offering an end-to-end solution across all areas of venue operations and revenue ...

Sole Solutions

Guest Services Representative

Paramus, NJ · On-site

$22 - $26/hr

Guest Services Representative The Guest Services Rep is responsible for providing exceptional customer service to guests, and visitors by creating a welcoming environment, assisting with inquiries ...

RPM Raceway

Guest Services Representative

Oak Brook, IL · On-site

$16 - $19/hr

  • PTO

Guest Services Representative Hot Job Chicago Oakbrook - Oak Brook, IL 60521 Start Date 08/13/2026 Overview Salary Range $16.00 - $19.00 Hourly Level Entry Guest Service Representative RPM Raceway is ...

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Sole Solutions

Guest Services Representative

Paramus, NJ · On-site

$13.75 - $16.75/hr

Guest Services Representative The Guest Services Rep is responsible for providing exceptional customer service to guests, and visitors by creating a welcoming environment, assisting with inquiries ...

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How much do guest services representative jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for guest services representative in the United States is $14.47, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $15.87 per hour, depending on experience, location, and employer.

What is a guest services representative?

A guest services representative performs a variety of customer service duties at facilities such as hotels, spas, museums, and event spaces. As a guest services representative, it’s your job to greet visitors when they arrive, provide help by answering questions and communicating complaints, and direct guests to facilities such as the coat check, lost and found, parking, exhibitions, and restrooms. Qualifications for this career include a high school diploma, previous experience in retail or customer service, and team cooperation skills. Most employers provide on-the-job training to help you learn comprehensive knowledge about workplace policies.

What are the key skills and qualifications needed to thrive as a guest services representative, and why are they important?

To thrive as a Guest Services Representative, you need strong interpersonal skills, customer service experience, and often a high school diploma or equivalent. Familiarity with reservation software, point-of-sale (POS) systems, and basic office applications is typically required. Outstanding communication, problem-solving abilities, and a positive attitude help you build rapport with guests and resolve issues efficiently. These skills are important for ensuring a positive guest experience, driving customer satisfaction, and supporting the reputation of the business.

What is the difference between Guest Services Representative vs Front Desk Agent?

AspectGuest Services RepresentativeFront Desk Agent
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service skills
Work EnvironmentHotels, resorts, cruise ships, event venuesHotels, motels, hospitality establishments
Employer & Industry UsageCommonly used in hospitality and travel industriesPrimarily in hotel and lodging industries
Common Search & Comparison IntentYesYes

Both roles involve guest interaction and customer service, often in hospitality settings. While a Guest Services Representative may handle a broader range of guest needs, including reservations and inquiries, a Front Desk Agent typically focuses on check-in/check-out processes and front desk operations. The roles are similar in credentials and work environment, making them frequently compared by job seekers in the hospitality industry.

What does a guest services representative do?

A Guest Services Representative is responsible for assisting guests at hotels, resorts, or other hospitality venues. Their duties typically include greeting guests, checking them in and out, answering questions, resolving complaints, and providing information about the facility and local attractions. They play a key role in ensuring guests have a positive experience by delivering excellent customer service and addressing any needs or concerns promptly. Additionally, they may handle reservations, process payments, and coordinate with other departments to fulfill guest requests.

What are some common challenges faced by guest services representatives, and how can they be effectively managed?

Guest Services Representatives often encounter situations involving dissatisfied guests, high-volume periods, or last-minute requests. Successfully managing these challenges requires strong communication skills, composure under pressure, and a proactive approach to problem-solving. Building rapport with guests and collaborating closely with housekeeping, maintenance, and management teams can help resolve issues quickly and enhance the guest experience. Ongoing training and support from supervisors also play a key role in helping representatives excel in these situations.
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Guest Services Representative jobs near you
Infographic showing various Guest Services Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $30,106 per year, or $14.5 per hour.

Guest Services Representative

Rapid City Best Western Ramkota Hotel

Rapid City, SD • On-site

$13.25 - $16.25/hr

Full-time

Medical, Dental, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Job Summary: We are looking for an attentive, engaging, and service-oriented Guest Service Representative to join our team. Guest Service Representatives are often the first in-person contact for hotel guests and support guests' realized and unrealized needs throughout the hospitality experience. The primary responsibility of a Guest Service Representative is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, and maintain excellent communication with guests, peers, and supervisors.

Benefits

  • Medical and Dental Insurance
  • PTO
  • Competitive Pay
  • 401(k) Retirement Savings Plan
  • Life Insurance
  • Disability Insurance
  • Hotel Room Discounts
  • Ongoing Training and Career Development
Responsibilities 
  • Greet guests and perform check-in/out procedures 
  • Follow all cash and credit card procedures required by hotel and brand standard
  • Check expected departures and clear check out
  • Update housekeeping room status 
  • Explain any of the hotel’s promotional items, and mention various hotel amenities, (i.e. free breakfast, spa, fitness center, voice mail, etc.) to  guests during lags in phone or in-person conversations 
  • Respond promptly to any guests’ inquiries or complaints and offer alternate solutions if guest  demand cannot be met 
  • Demonstrate commitment to servicing the guest by being hospitable and accommodating 
  • Document any guest accidents by completing the accident report form  

Qualifications

  • High School diploma or GED preferred 
  • One year of hospitality experience required 
  • Customer service experience required 
  • Experience handling cash and credit card procedures 
  • Attention to detail 
  • Ability and flexibility to work various shifts including evenings, weekends, and holidays

About Us: At Regency Hotel Management, hospitality is who we are—and what we do best. Since 1965, we've been leaders in driving maximum profit while creating asset value for clients. Our team of hotel management experts provides thoughtful, hands-on guidance inspired by years of professional experience. Our teams across our multiple locations are always growing, and we're looking for motivated individuals to join us!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.