ZipRecruiter

Log In

1

Guest Services Representative Jobs (NOW HIRING)

Sole Solutions

Guest Services Representative

Paramus, NJ · On-site

$13.75 - $16.75/hr

Guest Services Representative The Guest Services Rep is responsible for providing exceptional customer service to guests, and visitors by creating a welcoming environment, assisting with inquiries ...

Sole Solutions

Guest Services Representative

Paramus, NJ · On-site

$22 - $26/hr

Guest Services Representative The Guest Services Rep is responsible for providing exceptional customer service to guests, and visitors by creating a welcoming environment, assisting with inquiries ...

RPM RACEWAY

Guest Services Representative

Jersey City, NJ · On-site

$14 - $17.25/hr

GUEST SERVICES REPRESENTATIVE Join this exciting, growing entertainment destination as a member of the Guest Service Representative (GSR) team in Jersey City, NJ. GSR personnel must enjoy working ...

previous page

Showing results 41-60

All JobsTourism JobsHotel JobsGuest Services Agent JobsGuest Services Representative Jobs

Guest Services Representative information

See salary details

$8

$14

$18

How much do guest services representative jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for guest services representative in the United States is $14.47, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $15.87 per hour, depending on experience, location, and employer.

What is a guest services representative?

A guest services representative performs a variety of customer service duties at facilities such as hotels, spas, museums, and event spaces. As a guest services representative, it’s your job to greet visitors when they arrive, provide help by answering questions and communicating complaints, and direct guests to facilities such as the coat check, lost and found, parking, exhibitions, and restrooms. Qualifications for this career include a high school diploma, previous experience in retail or customer service, and team cooperation skills. Most employers provide on-the-job training to help you learn comprehensive knowledge about workplace policies.

What does a guest services representative do?

A Guest Services Representative is responsible for assisting guests at hotels, resorts, or other hospitality venues. Their duties typically include greeting guests, checking them in and out, answering questions, resolving complaints, and providing information about the facility and local attractions. They play a key role in ensuring guests have a positive experience by delivering excellent customer service and addressing any needs or concerns promptly. Additionally, they may handle reservations, process payments, and coordinate with other departments to fulfill guest requests.

What are the key skills and qualifications needed to thrive as a guest services representative, and why are they important?

To thrive as a Guest Services Representative, you need strong interpersonal skills, customer service experience, and often a high school diploma or equivalent. Familiarity with reservation software, point-of-sale (POS) systems, and basic office applications is typically required. Outstanding communication, problem-solving abilities, and a positive attitude help you build rapport with guests and resolve issues efficiently. These skills are important for ensuring a positive guest experience, driving customer satisfaction, and supporting the reputation of the business.

What are some common challenges faced by guest services representatives, and how can they be effectively managed?

Guest Services Representatives often encounter situations involving dissatisfied guests, high-volume periods, or last-minute requests. Successfully managing these challenges requires strong communication skills, composure under pressure, and a proactive approach to problem-solving. Building rapport with guests and collaborating closely with housekeeping, maintenance, and management teams can help resolve issues quickly and enhance the guest experience. Ongoing training and support from supervisors also play a key role in helping representatives excel in these situations.

What is the difference between Guest Services Representative vs Front Desk Agent?

AspectGuest Services RepresentativeFront Desk Agent
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service skills
Work EnvironmentHotels, resorts, cruise ships, event venuesHotels, motels, hospitality establishments
Employer & Industry UsageCommonly used in hospitality and travel industriesPrimarily in hotel and lodging industries
Common Search & Comparison IntentYesYes

Both roles involve guest interaction and customer service, often in hospitality settings. While a Guest Services Representative may handle a broader range of guest needs, including reservations and inquiries, a Front Desk Agent typically focuses on check-in/check-out processes and front desk operations. The roles are similar in credentials and work environment, making them frequently compared by job seekers in the hospitality industry.

Is guest services representative a stressful job?

A guest services representative role can be stressful due to frequent interactions with customers, handling complaints, and managing high-pressure situations. Success in the job often depends on strong communication skills, patience, and the ability to stay calm under pressure.

What are the duties of a guest services representative?

A guest services representative is responsible for greeting and assisting guests, handling check-ins and check-outs, answering questions, resolving complaints, and providing information about services and amenities. They often use reservation systems and must maintain a friendly, professional demeanor to ensure a positive guest experience.
More about Guest Services Representative jobs

What cities are hiring for Guest Services Representative jobs?

Cities with the most Guest Services Representative job openings:

Who are the top companies hiring for Guest Services Representative jobs?

The top employers for Guest Services Representative jobs are:

What states have the most Guest Services Representative jobs?

States with the most job openings for Guest Services Representative jobs include:

What job categories do people searching Guest Services Representative jobs look for?

The top searched job categories for Guest Services Representative jobs are:

What are popular job titles related to Guest Services Representative jobs?

For Guest Services Representative jobs, the most frequently searched job titles are:

Guest Services Representative jobs near you
Infographic showing various Guest Services Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $30,106 per year, or $14.5 per hour.

Guest Services Representative

Sole Solutions

Paramus, NJ • On-site

$13.75 - $16.75/hr

Other

Re-posted 16 days ago

Job description

Guest Services Representative

The Guest Services Rep is responsible for providing exceptional customer service to guests, and visitors by creating a welcoming environment, assisting with inquiries, and supporting front desk operations. This role serves as a liaison between departments and ensures a smooth and positive experience for all guests.

Requirements:

• High school diploma or equivalent

• Strong interpersonal and communication skills

• Basic computer proficiency

• Excellent customer service and phone etiquette

• Hospitality/ Hotel experience preferred

Key Responsibilities:

• Greet and assist families and visitors in a friendly and professional manner

• Answer and manage phone calls, voicemails, and messages promptly

• Coordinate scheduling, ensuring accuracy and timeliness of appointments

• Serve as a liaison between departments and communicate issues to management

• Provide directions, tours, and general information about the facility

• Respond to questions, concerns, and complaints with professionalism and care

• Maintain knowledge of the facility and nearby amenities to assist visitors

• Assist with guest room coordination and support services as needed

• Manage office tasks such as inventory, faxing, copying, and mail distribution

• Utilize computer systems and software to support daily operations

Apply